Name : Mavis

Koomson Date of Birth : 1 8 th

April,1992 Place Of Birth :
Takoradi - Effia Marital Status :
Single Nationality : Ghanaian
Religion : Christian
Telephone No. : 0550919718
Email : maykmsom1124@gmail.com
LANGUAGE : ENGLISH / TWI

PERSONALITY PROFILE
Highly motivated with a passion for providing exceptional guest experiences.
Possessing excellent communication and interpersonal skills, I thrive in fast-paced
environments where attention to detail and a positive attitude are paramount. Known
for my ability to anticipate guest needs and deliver personalized service, I am
committed to upholding the highest standards of hospitality.

PERSONAL OBJECTIVES

Embracing a mindset of lifelong learning and seeking out opportunities for personal
and professional development, such as attending workshops, pursuing certifications,
or taking on new challenges.

EDUCATIONAL BACKGROUND
INSTITUTION QUALIFICATION YEAR
Effia Methodist B.E.C.E 2009
Diabene I.C.C.E.S NVTI 2009 – 2013

WORKING EXPERIENCE
❖ VALUE BEECH HOTEL (HOSTESS) - 2019 – 2024

RESPONSIBILITIES
 scourt guests to their table or rooms and providing assistance with luggage if
needed to ensure they have settled comfortably.
 anaging billing process including taking payments for reservation and other
services.
 Assisting with the planning and the execution of hotel events such as
conferences and private parties to ensure guests satisfaction.
 Gathering feedback from guest and reporting it to management for
continuous improvement of service.
 ❖ BLUE WATERS (HOSTESS) - 2014 - 2015
JOB ROLE:
Hostess
 Providing excellent customer service by addressing guest inquiries and resolving
complaints.
 Communicating effectively with other hotel staff, including waitstaff, kitchen,
and management, to ensure smooth operations and guest satisfaction.
 Keeping detailed records of guest preferences, special requests, and any
incidents that occur.
 Informing guests about hotel amenities, special offers, and local attractions, and
encouraging them to utilize the hotel's services

❖ OFFICERS MEN’S (WAITRESS) - 2013 – 2014

JOB ROLE
WAITRESS
 Welcoming guests as they arrive and directing them to their tables.
 Accurately recording food and beverage orders from customers and
relaying them to the kitchen or bar
 Periodically checking in with customers to ensure they are satisfied with
their meals and service

CORE SKILLS
❖ Good Communication Skills
❖ Work well with little or no supervision
❖ Eager to learn on the job
❖ Obedient to instructions
❖ Easy to cooperate with others

HOBBIES
 Singing
 Cooking
 Music
 Baking

REFEREES
Available upon request