Updates to ITIL 4 Foundation Syllabus – January 2019

The following table outlines changes that have been made to the ITIL 4 Foundation Syllabus to
reflect feedback provided from the ATO and trainer community during Train-the-Trainer events.

For awareness, with the reduction in the scope of Assessment Criteria 5.2 as outlined below, the
number of questions in this section has been reduced by two. These questions have been
reallocated to sections 7.1 and 2.2 to slightly increase the focus on the Guiding Principles and key
practices.

In addition, the references in assessment criteria 2.2 & 7.1g have been updated to reflect minor
structural changes in the guidance. No content has been removed or added as a result of this
change.

Assessment Overview of change Rationale

Criteria
affected
5.2 ‘Describe the inputs, outputs and
purpose of each value chain activity’
has changed to ‘Describe the purpose
of each value chain activity’.
6.1 The following practices have been
removed from scope of this assessment
criteria:
To enable trainers to focus more on each
activity of the Service Value Chain, rather
than the list of inputs and outputs.
To enable trainers to apply a more
creative, interactive teaching approach to
covering other key practices.

- Availability Management
- Capacity and Performance
Management
- Service Continuity Management

6.2 The following term has been removed As we are removing Availability
from examinable scope: Management from the scope of
assessment criteria 6.1, this term is no
- Availability longer examinable.

7.1 ‘Explain the following ITIL practices in
detail, including how they fit within the
service value chain’ has changed to
‘Explain the following ITIL practices in
detail, excluding how they fit within the
service value chain’.
The relationship between these practices
and how they fit within the service value
chain will be explored in greater detail in
future publications.
In removing this theoretical component
from the scope of the Foundation syllabus,
we aim to allow trainers more time to
deepen candidates understanding of these
practices in general by providing more
practical guidance on them.