Hazika Education Center

Jln. Pasir perupuk NO 50 A kel perupuk tabing, 25171,

Parupuk Tabing, Kec. Koto Tangah, Kota Padang,
Sumatera Barat 25586
https://hazikaeducation-centre.com/

Multiple choice test asking and giving direction / location

Choose a, b, c or d for the correct answer.

Complete the following dialogue.

Ihsan: _____________?
1. Pedestrian: The nearest gas station is about one kilometer from here, head to the north.
It’s next to a car wash
Ihsan: Okay, Thank you
a) Excuse me, do you know where the bus station is?
b) Hello sir, are you going to a gas station?
c) Excuse me, how far is the gas station from here?
d) Keep driving until the intersection, the gas station is on the corner.

2. Complete the following dialogue.

Joan: Excuse me.
Police officer: Can I help you?
Joan:_________________?
Police officer: Did you come from Louise avenue?
Joan: Yes, I did.
Police officer: You missed the museum. It’s on Louise Avenue, next to city library.
Joan: Oh, I didn’t realize, thank you sir.
Police officer: No problem
a) Could you direct me to the museum?
b) Where is the city library?
c) The city library is next to the museum
d) Go straight, the city library is not far from the museum.

3. Complete the following dialogue.

Alex : Hi, I’ve been riding around for ten minutes. I’m looking for an ATM. Can you
 show me where the ATM is?
Pedestrian: __________ I’m just getting off the bus. Maybe the guy over there knows.
Alex: Oh, ok. no problem. Have a good day.
Pedestrian: You too.
a) Yes, please go straight to St. Carl Robinson street, then turn left to Queen street. The
ATM is on your right-hand side.
b) Sure, it’s over there in front of the bank.
c) Leave me alone.
d) I'm sorry, I'm not living here.
4. Complete the following dialogue.
Daryl: Excuse me, I want to go to Hazika Education Center course. Could you show me
the way to that place?
Nizar: Of course.
Daryl: Thank you sir.
Nizar: You’re welcome.
a) Go through the intersection between Simba street and Kumba street, you’ll find the
computer course between the barbershop and cafe.
b) It’s about 700 meter from here, next to Luigi’s book shop.
c) Keep walking for about 300 meter. Then turn left to Masjid street. There's an
intersection there. The Hazika Education Center is on the right.
d) Dimensi Bahasa Inggris course is on Orange street.
5. Complete the following dialogue.
Benny: Let’s buy a bottle of water. I’m thirsty.
Peter: Okay, we need to go to a mini market. I want to buy some snacks too.
Benny: Let’s ask a girl over there.
Peter: __________
Lisa: ___________
Benny & Peter: Thank you so much.
Lisa: Never mind.
a) Excuse me, we are looking for a mini market. - Ok, good luck.
b) Excuse me, is there a mini market around here? - Yes. The quickest way to mini
 market is taking Stark street. Just two minutes from here.
c) Excuse me, could you show me the way to a mini market? - Umm, I’m sorry I don’t
know where the mini market is.
d) Excuse me, have you ever been to a mini market? – Yes. I’ve been there. The mini
market that located on Stark street.
Pay attention to the following room information to answer question no 6 and 7.

6. Read Mr. Bouvier’s Email

Dear Sir or Madam,
I’d like to reserve a double room with bath, from 18th – 21th July, if possible, with a
balcony.
Yours sincerely,
Choose the best response
a) Dear Mr Bouvier, the room you want is available, we have noted your reservation and
would be waiting to welcoming you, thank you for the reservation
b) Dear Mr Bouvier, we are sorry that there is only one room only left on the date you
request
c) Dear Mr Bouvier, we have to apologize that the room you request is only available
for two days on that date, are you okay with that?
a) Dear Mr Bouvier, the room you request is available. We will soon inform you the
details. Thank you for your attention.
7. Dear Mr. Bouvier,
Further to our earlier telephone conversation, we
are pleased to confirm your new
booking as follows:

Arrival:____ Departure: _____

Room type: _______
Room rate: $189
Confirmation: JU19 FD1 408

We look forward to welcoming you.

Your sincerely,
Fill the blanks with correct answer
a) Arrival: 19th July, Departure: 20th July, Room type: Double with Bath
b) Arrival: 18th July, Departure: 21th July, Room type: Double with Bath and Balcony
c) Arrival: 19th July, Departure: 22th July, Room type: Double with Balcony
d) Arrival: 18th July, Departure: 22th July, Room type: Single with Bath
8. Complete the dialog with the correct response
Receptionist: Hello, Globe Hotel, can I help you?
Mr Bouvier : Yes, I have a reservation from 18th to
the 21st July for a double room with bath and balcony
Receptionist: And your name please, sir?
Mr Bouvier : Bouvier
Receptionist: _____________, please?
Mr Bouvier : Yes, that’s B-O-U-V-I-E-R,
a) How do you spell that?
b) Could you spell that for me,
c) Can I get your ID,
d) Excuse me,
9. What is the department that offers cloth washing service?
a) Room Service
 b) Front Office
c) Laundry
d) Maintenance
10. What would you to say first to a guest in asking laundry service?
a) Do you have laundry today?
b) Would you like to check the laundry items?
c) How can I get your cloth, please?
d) Laundry service, please?
11. What is the correct order offering laundry service?
a) Greeting, Asking Laundry, Permit for Checking, Mention the cloth and total, Asking
special instruction, Asking the washing method, Asking the laundry service type,
confirmation, Permit for leaving
b) Asking Laundry, Permit for Checking, Mention the cloth and total, Asking special
instruction, Asking the washing method, Asking the laundry service type,
confirmation, Permit for leaving
c) Permit for Checking, Greeting, Asking Laundry, Mention the cloth and total, Asking
special instruction, Asking the washing method, Asking the laundry service type,
Permit for leaving, confirmation
d) Greeting, Permit for Checking, Mention the cloth and total, Asking special
instruction, Asking the washing method, Asking the laundry service type, Permit for
leaving
12. Complete the dialog with the correct question
Valet: Good morning, ma’am. I am Mike from laundry department.
Guest: Please come in.
Valet: Thank you very much. _________, ma’am?
Guest: Yes, I have. Here you are.
Valet: Allow me to check your laundry items, ma’am.
Guest: Sure.

a) Do you have any request,

b) Do you have any laundry this morning,
 c) Do you want to order something,
d) Is there anything I can help?

13. Mention a facility that is not belong to hotel

a) Mini bar
b) Library
c) Gym
d) Coffee warmer

14. A room that is ready to be sold is given a mark ______ in room status
a) Skip
b) SO
c) VCI
d) OC

15. DD or DND in room status stands for

a) Do not diturb
b) Don’t delay
c) Do the dishes
d) Dare no demand

16. What would you say to a guest who is checking out and paying the bill?
a) How would you like to pay?
b) Have you used the mini bar?
c) The service charge is 10%
d) The swimming pool is closed at 6 pm
17. Guests usually pay by these method at the hotel, except…
a) Cheque
b) Credit Card
c) Debt
d) Cash
18. These facilities and are assets of a hotel, except…
a) Car Parking
b) Swimming Pool
c) Helmet
d) Public Computer
19. A device provided by hotel for every customer to surf the internet or processing data is …
a) A Laundry Machine
b) A Public Computer
c) Lobby Duster
d) Rice Cooker
20. Which answer is inappropriate?
Rudy : I’d like to know several things before booking
Receptionist : …………
a) Sure, what is that?
b) Sure
c) What would you like to know?
d) I’m too busy
21. How many ways do you think people can describe facilities and things of a hotel?
a) Conversation, Monologue, Brochure
b) Door to door, hand to hand, mouth to mouth
c) Share location, market place, ticketing
d) Driving license, certificate, E-book

22. When a guest need to get to the hotel with a ride, what service can be asked from the
hotel?
a) Wake up call
 b) City Tour
c) Pick up Service
d) Reservation by phone

23. What service can a guest get to have body massages at hotel?
a) Room service
b) Spa
c) Gym
d) Swimming Pool

24. What service is the most expensive in laundry?

a) Express
b) Half express
c) Regular
d) Acceleration

25. Below are correct orders of telephone call receiving procedure in hospitality, except…
a) Answer the telephone promptly within 3 rings
b) Offer appropriate greeting
c) Never let caller hang up first
d) Let caller hang up first

26. Mr and Mrs Bouvier arrive at receptionist. First, Mark the sentences G (guest) or R
(receptionist). Then, put the senteces in order to make a dialog between the guest and the
receptionist.
27. Mrs Sung wants to change her reservation
Dear Sir or Madam,
I have a reservation for two night, the 12th and 13th July for a single room with bath. I
would like to change the dates, if possible, to the 15th and 16th July …

Put the sentence in the correct order to give the respond

___ Dear Ms. Sung ___ Arrival: 15th July Departure: 17th July
___ Thank you for your e-mail of … ___ Room rate:$99 per night
___ your new reservation as follows: ___ We look forward
___ We are pleased to confirm ___ Room type: single room with bath
___ to welcoming you on the 15th July
___ Confirmation: JU15 S2B 393
28. Describe the organization in a hotel!
29. Describe the organization in Food and Beverage Department!
30. Describe the organization in Housekeeping Depertment!
31. Describe the organization in Front Office Department!
32. Mention some cutleries in hotel restaurant!
33. Mention some facilities in hotel room!
34. Explain your ideal hotel!
35. What is your opinion about 5 star Hotel?