RYAN CROFT

4734 Belleview Ave., Apt. 7

Kansas City, MO 64112
405.708.1227
ryandcroft@gmail.com

Apple Retail, Chicago, IL — Specialist

OCTOBER 2021—JUNE 2023

Welcomed and assisted customers to Apple retail global flagship store covering entire Chicago market

Provided accurate sales and store supply numbers in real time using proprietary devices and apps

Created shopping & repair appointments and signed up customers for in-store education sessions

Recognized for achieving more than 30 perfect-score customer satisfaction surveys in a row

Demonstrated Apple UI design for practicality of secure data storage and retrieval rather than reliance on
personal memory of passwords, device functions, subscriptions

Decreased perceived shrinkage by 16% in 1 month by accurately updating data log to map, record, &
photograph areas of missing, misplaced, and misappropriated products

School of Rock, Elmhurst, IL — Director, Instructor

MAY 2021—APRIL 2023

Developed, managed, and performed daily lessons with students using audio, video, live performance and
School of Rock proprietary technology & curriculum

Instructed students through innovative, performance-based method of learning music

Increased trial lesson conversion and new student long term commitment rates by 70% in my first year as
instructor

Maintained a personal new-student retention rate of 100% in both trial and high-turnover-risk students

Logged detailed data on individual student and group progress to chart overall program success rates

Instituted multidisciplinary approach to curricula for students struggling with formal learning methods,
charted successes and improvement opportunities for review by SOR leadership

SMS Assist, Chicago, IL — Operations Manager

JULY 2018—SEPTEMBER 2020

Oversaw maintenance portfolios and fielded resident, vendor, and client calls & emails for
SMS’s largest grossing commercial and residential clients

Initiated cost-saving measures and negotiated vendor contracts to save primary residential
client $2 million in 2018 - 2019 fiscal year

In first six months::

● Promoted to senior operations coaching position

● Spearheaded Resolutions Team to mentor new hires on call de-escalation

● Nominated for 2019 Power Awards for recognition in service, coaching, and team spirit

Promoted to senior operations on Residential Follow-Up Team July 2019

EDUCATION

University of Central Oklahoma, Edmond, Oklahoma — Bachelor of

Science
2006 - 2011

Graduated Bachelor of Science in Communication with minor in Film Studies

Inaugural Joe Hight “Excellence in Journalism” Award

2009 & 2010 University of Central Oklahoma Liberal Arts Symposium Presenter and Award
Scholar

As student reporter for UCO paper The Vista, broke multiple stories that were picked up by
larger television and print news outlets

Johns Hopkins University — Certified COVID-19 Contact Tracer

SEPTEMBER 2020

Attained Johns Hopkins certification for contact tracing

Excellent professional interpersonal communication skill and naturally empathetic

conversationalist

Goal-oriented, organized multitasker able to both receive instruction and take initiative on
projects to execute objectives