CURRICULUM VITAE

Kapil Dev Shukla

Email: - Kapil1551dev@gmail.com
Mobile: -6283345960

CAREER OBJECTIVE

“Seeking a position in which to enhance my career as a Tech Support voice by becoming a

valued member of your team.”

PROFILE SUMMARY

 Completing the target.

 Overseeing the customer service process.
 Resolving customer complaints brought to your attention.
 Creating policies and procedures.
 Planning the training and standardization of service delivery.
 Monitoring the work of individual representatives and of the team.
 Conducting quality assurance surveys with customers and providing feedback to the staff.
 Possessing excellent product knowledge to enhance customer support.
 Maintaining a pleasant working environment for your team.

ROLES AND RESPONSIBILITIES

 Attend customer calls and update the requests.

 Convey updates to the existing clients.
 Attend calls to provide information related to insurance policies and inform about any
modifications in the policy to current clients.
 Keep the customers well-informed and satisfied every time.
 Maintain strong customer relationships.

EDUCATION & CERTIFICATION COURSES

 M.Sc. (Computer Science) from Arihant College of Arts Commerce and Science, Pune.
 B.Sc. (Computer Science) from Modern College of Arts Commerce and Science, Pune.
 Intermediate from C.B.S.E Board in 2012.
 SSC from C.B.S.E Board in 2010.

 Certificate of Diploma in Android (2017) with Grade A from SPARK INSTITUTE, Pune.
 Certificate of Course of Computer Concepts(CCC) Organised by NIELIT.
 EXPERIENCE

Just Dial Ltd.

Information Retrieval Officer
From 20-12-2022 to Still Working

 Responsible for attending calls and providing information as requested by the caller,
using very user friendly software.
 Ensure that the duration of the call is within the standardised Average Time Taken
(ATT) adhering to the quality norms.
 Provided customer service and account management support services.
 Handled incoming questions from customers.
 Managed and resolved customer complaints regarding services.
 Optimized systems and ensured timely follow-up with feedback provided.
 Resolved issues gathered from guest reviews and took appropriate action.

TECHNICAL SKILLS

Database: - MYSQL, SQLite(Basic).

Operating System: - Windows 10
Domain Knowledge: - Mobile Application (Android IOS), Eclipse (IDE used).
Web Technologies: - HTML, XML, JavaScript.
Documentation: - MS Excel, MS Office, Open Office.

DECLARATION-

I hereby declare that the above-mentioned information is correct to the best of my knowledge.

Date ( Kapil Dev Shukla)