Tanika Khanna

tanikakhanna2008@gmail.com

9560820345

Church Compound, Mehrauli, New Delhi 110030 Marketplace Specialist | E-commerce Coordinator

SUMMARY
As an e-commerce specialist, I excel in managing online platforms like Amazon, Flipkart, and Shopify, ensuring timely product listings and crafting
compelling descriptions to drive conversions. With meticulous attention to detail, I coordinate with external partners for flawless catalog shoots and
swiftly address any issues that arise. Collaborating seamlessly with internal teams, I ensure promotions are accurately reflected on marketplaces and
proactively identify trends to drive business growth.

PROFESSIONAL EXPERIENCE
Apr '22 - Present

MEENA BAZAAR Gurgaon

Efficient Product Listing Management:

• List Products Promptly: Upload products on e-commerce portals (Amazon, Flipkart, Myntra, AJIO, Shopify) within specified timelines, ensuring
timely availability to customers.
• Craft Compelling Descriptions: Write informative and engaging product descriptions to enhance conversions, capturing the attention of potential
buyers effectively.
• Ensure Catalog Accuracy: Verify and maintain accurate, comprehensive, and high-quality product information, ensuring a seamless shopping
experience for customers.
Marketplace Coordination:
• Issue Resolution: Promptly raise issues/tickets on marketplace portals regarding article delisting, ensuring swift resolution and uninterrupted sales.
• Internal Collaboration: Liaise with internal teams (Sourcing, eCommerce, Marketing, Warehouse) for seamless coordination, optimizing operational
efficiency and customer satisfaction.
• Promotion Accuracy: Ensure ongoing offers/promotions are accurately reflected on online marketplaces, maximizing visibility and driving sales
Performance Monitoring and Optimization:
• Market Analysis: Identify market opportunities and trends, providing valuable insights to internal stakeholders for informed decision-making
• Ad Campaign Management: Implement PLA Ads to enhance product visibility and drive sales, optimizing advertising strategies for maximum impact
and ROI.

Executive in NDR Process Apr '21 - Mar '22

SQUAREKNOT Gurgaon

NDR process was the key process for the company as it was difficult on that time for the Squareknote to deliver the product within the time limit
• Critical for Timely Deliveries: Essential for ensuring Squareote meets delivery deadlines.
• Non-Shipped Deliveries Priority: Prioritized resolution of non-shipped deliveries.
• Bridge Between Customers and Partners: Acted as liaison between customers and delivery partners for smooth communication and problem
resolution
• Meet Sales Team Delivery Needs: Ensured timely deliveries to support sales team operations and meet customer expectations.

Software Trainer And Customer Care Executive Jan '18 - Mar '21

TAPPETBOX Gurgaon

• Trial Support: Assist customers encountering difficulties during software trials, ensuring a smooth experience.
• Feedback Coordination: Collaborate with the support development team, providing valuable customer feedback for continuous improvement and
enhanced user experience.

EDUCATION

B.A. (Programme) Jul '14 - Jun '17

Delhi University Delhi

KEY SKILLS

• E-commerce Management
• Product Listing Optimization
• Descriptive Writing
• Catalog Accuracy
• Issue Resolution
• Attention to Detail
• Cross-Functional Collaboration
• Promotion Management
• Trend Identification
• Customer Support
• Communication
• Time Management
• Market Analysis
• Troubleshooting
• Ad Campaign Management