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Organization and Management
Organization and Management
LESSON I
DEFINITION AND FUNCTIONS OF MANAGEMENT AND THE DIFFERENT
THEORIES OF MANAGEMENT
This module explains the meaning of management and the different functions that a
manager and an employee observe and exercise in the organization. Further, it discusses the
different theories that evolves and still used by companies even to the present days.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. Discuss the meaning and functions of management; and
2. Explain the various Types of Management Theories.
_____ 1. This deals with the monitoring of the company’s progress and using corrective
measures if necessary.
_____ 2. It involves mapping out how to realize a specific goal.
_____ 3. It involves manning in the organization.
_____ 4. Focuses on handling of people tactfully.
_____ 5. This determines what, who and how task is to be done.
_____ 6. This deals with the complexity and the relationship of organizations, workers,
and environment.
_____ 7. Believes that the best way toward gaining maximum productivity is through
motivation, structure and supporting employers.
WHAT IS MANAGEMENT?
Management of people has already been observed and has long existed as there were
already groups of people in every community even before. This setup gives different
perspectives or ideas on how management is defined. Management is defined as handling of
people tactfully and consolidating their efforts and activity in the organization. But according to
Theo Heimann management can be defined in three ways:
1. Management as a noun, is used as singular collective noun (like group) which refers to a
discrete nature of grouping of managers or people in charge of running a company or
organization.
The following are the different managerial functions that a manager exercises.
PLANNING
This includes defining goals, establishing strategy, and developing plans to coordinate
activities. It involves mapping out exactly how to realize a specific goal. It also requires
knowledge to create, develop and analyze opportunities which is known as strategic planning.
There are two types of planning;
a.) Long range planning
b.) short range planning
ORGANIZING
This is also known as the backbone of management. It is the structure of the
organization which help determines what task to be done, who needs to do the task and how
the task is to be performed and for whom to report to after the task is achieved.
STAFFING
This involves manning in the organization. This requires recruitment, thorough selection
of applicants and hiring of potential employees for the organization. It is also responsible for
training and development of the employee to be promoted, transferred, demoted or even be
fired from the organization.
DIRECTING
This involves the supervision and motivation of manager towards his/her employees to
be more productive and efficient. When there is a high morale in the organization, it usually has
a significant impact on the performance and productivity of the employees. Therefore, there is a
need for the manager to motivate employees, supervise, and direct them to be more effective
and efficient at work. Good communication is essential since this builds positive interpersonal
relationship from and among employees. Thus this can resolve conflicts that might arise in the
organization.
CONTROLLING
This deals with monitoring the company’s progress and ensuring that all other functions
are operating efficiently. Since this is the last stage, uncertain situation usually arises that might
disrupt the operation of the business. Therefore, there is a need for the management to exercise
corrective actions after thorough assessment and evaluation.
After knowing what management is as well as the different functions of management, you are
now ready to perform the activity below.
III. Friends’ Birthday Party Scenario. Read carefully the situation and answer the question.
You and your friends come up with an idea of surprising a friend who will be celebrating her
birthday tomorrow. Unfortunately, it is only now that they asked you to organize the said event.
Given the least possible time, what will you do? How are you going to organize the event?
Theorist Theory
Theorist Theory Max Weber (1905) The Theory of Social and Economic Organization
- follows the principles of bureaucracy such as;
management by rules, employment are based on technical
qualification and other principles.
Under neo-classical theories, theorist focuses on human relations and behavior of the
employees.
Theorist Theory
Mary Parker Follett Participative Leadership
- Workers and managers equally share power and responsibility
for decision making and therefore, their outcomes.
Theory Theorist
General System Theory Ludwig Von Bertalanffy (1937)
- each part has a role to perform so the whole can accomplish
its purpose
IV. TRUE OR FALSE: Write TRUE if you believe that the statement is correct and FALSE if
the statement is incorrect.
7. The oldest theory is the Neo-Classical theory where it evolves in response to the shift of
handicraft to industrial production.
LESSON II
FUNCTIONS, ROLES, AND SKILLS OF A MANAGER
This explains the various functions of a manager which oftentimes seem to be unclear
and in particular it gives description about the roles and skills of a manager.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. Identify the difference of function from a role of a manager; and
2. Examine the different skills a manager must possess.
Below are words that will help you understand as you got through the discussion:
Manager – is a person who fulfills the fundamental managerial functions such as planning,
organizing, staffing, directing and controlling.
Figurehead – is the head or chief of an organization or entity, a person with authority.
Liaison – is a person who helps organizations or groups to work together and provide
information to each other.
Entrepreneur – is a person who is innovative, generates new ideas, solves problems and a
risk-taker.
Resource allocator – is a person who allocates funds, personnel and other resources in the
organization who are in great need.
Let’s see how far you know by simply answering the questions below.
I. Direction: Read carefully and encircle the letter you choose from the given option.
Guide questions:
1. What do you think is the job of the one in the
picture?
2. Enumerate the things that he does?
3. What does he need to possess to be efficient
in his job?
In another criterion, a manager is viewed in terms of his job description. When this
criterion is taken into consideration, then we could mark managers as:
a.) functional managers – responsible for one kind of activity in a given business
organization (e.g. production, marketing, selling or finance).
b.) overall managers – supervising complicated unit like enterprise, branch
establishment or separate department and responsible for whole economic activity unit
(i.e. production, marketing, selling or finance)
According to Henry Mintzberg (Sheldrake, 1998) there are ten (10) roles that a manager
performs and they are grouped into three categories:
INFORMATIONAL Monitor.
(The managerial roles in this category The manager regularly seeks out information related to
involve processing information the organization and industry, looking for relevant
changes in the environment. He/she also monitors the
team, in terms of both their productivity, and their well-
being.
Disseminator.
This is where the manager communicates potentially
useful information to his/her colleagues and team.
Spokesperson.
Managers represent and speak for their organization. In
this role, they are responsible for transmitting
information about the organization and its goals to the
people outside it.
Management & Leadership Skills. These skills refer to setting priorities, delegating, motivating
and developing the people under him/her; coach them to become top performers and
communicates objectives and goals.
Communication Skills. A skill across the point, it creates a compelling presentation to support
company goals and get buy-in for ideas, inspires others to achieve better results and
demonstrate emotional intelligence.
Collaboration Skills. Can value and celebrate differences, build rapport, form alliances and
negotiate effectively.
Critical Thinking Skills. Skill needed to approach problem solving logically, research options,
avoid biases and focuses on meaningful data to draw the right conclusions – even under
pressure.
Finance Skills. Skill in weighing financial or budgetary implications of his/her decisions –
including the ability to build a sound budget and formulate reasonable forecasts.
Project Management Skills. Skill to grasp the scope and objectives of projects, recognize the
roles and responsibilities of others, use Project Management tools to stay on track and become
an effective member of a cross-functional team.
III. Interview
1. Conduct an interview (either face to face or online) of a certain manager in your area.
2. Ask the following:
a. Years of service in the company or organization.
b. How does he/she manage the company?
LESSON III
ENVIRONMENTAL FORCES THAT AFFECT LOCAL AND
INTERNATIONAL BUSINESS
This module explains the need to understand the internal and external factors that affect
the operation of a local and international business. This enables the learner to analyze various
environmental forces through the use of environmental scanning the PEST Analysis and SWOT
Analysis.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. differentiate internal and external environment;
2. perform and appreciate the importance of SWOT in a business success; and
3. identify the different factors that may harm or help a business.
Environmental Forces – these are factors that affect the operation of the business be it
internal factors (within the business) or external factors (outside forces).
International Business – business activities are carried outside the country.
Domestic/Local Business – a business operating in their own country and are affected by the
economic, legal and cultural factors specific to that domestic environment, or nation.
Environmental Scanning – a method used to analyze strategic plan of action and helps
organizations to gain knowledge of possible influences from the outside environment that affect
the business.
Internal Environment – are factors that occur within the premises of an organization and direct
affect the different functional areas in the organization.
External Environment – are those that exist outside the firm and often regarded as
uncontrollable factors. SWOT Analysis – the oldest popular method used for environmental
scanning.
The international business environment includes different aspects like: social, political,
economic, regulatory, tax, cultural, legal and technology. They do not have control over the
external environment, their success depends upon how well they adapt to it.
• Financial Factors. These are the factors like financial policies, financial position and
capital structure which also affect a business performance and its strategies.
• Internal Relationship. Factors like the amount of support the top management enjoys
from its shareholders, employees and the board of directors also affects the smooth
functioning of a business.
External Factors include those factors which exist outside the firm and often regarded as
uncontrollable. These can be characterized as micro and macro environment.
• Competitors are the close challengers of the business. It also refers to the numbers of
similar competitive product brand, size, and market capitalizations. And in order to
survive the competition, one has to keep a close look in the market and formulate
policies and strategies to produce innovative output.
• Marketing Intermediaries aid the company in promoting, selling and distributing goods
and services to its consumers. Therefore, marketing intermediaries are vital link between
business and the consumers.
• Social Factors include the society together with its preferences, priorities, pattern of
beliefs, purchasing power, educational background and others.
• Demographic Factors refer to the study of people, such as their age, sex, marital
status, occupation, family size etc. Since demography is uncontrollable because you
cannot control the sex, age, marital status in the environment, this enabling you to
predict future trends and consumptions of your product.
• Political Factors include government policies, laws and legalities. This, in a way, affects
the business operation. For instance, the government restricted the importation of a
particular substance and as a result this action will delay the production of your product.
I. Application Exercises
Think of a simple business you would like to venture and have the following:
a. Name of your business
b. Location of the business
c. Make a simple SWOT analysis
LESSON IV
FORMS AND ECONOMIC ROLES OF BUSINESS ORGANIZATIONS
This module explains and discusses the various forms of business organization and its
economic roles in the business organization including the advantages and weaknesses to
determine the best practices in choosing a business.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. identify the different forms of business;
2. identify the best practice in choosing a business; and
3. recognize the weak and strong point of the different form of business.
Here are words that can help you understand thoroughly the lesson:
Business – is an organization or economic system where goods and services are exchanged
for one another or for money.
Hybrid Business – refers to companies that may be classified with more than one type of
business.
Merchandising Business – refers to businesses which buy product at wholesale price and sell
the same at retail price.
Manufacturing Business – refers to businesses which buy productions with the intention of
using them as materials in making a new product.
Sole Proprietor – a business is owned and managed by only one person.
Partnership – a business owned by two or more persons who contribute resources into the
entity.
Corporation – is a business organization that has a separate legal personality from its owners.
Cooperative – is a business organization owned and managed by a group of individuals for
their mutual benefits.
I. Identification
Direction: Identify the following pictures below whether it is a service, merchandising,
manufacturing or a hybrid type of business.
Examples are grocery stores, convenient stores, distributors and other resellers.
Examples are baked good, shoe manufacturing, grape wine production, cosmetic
manufacturing, processed food, canned goods, and others.
• Hybrid Business is a company that may be classified in more than one type business.
A restaurant, for example combines ingredients in making a fine meal (manufacturing),
sells a cold bottle of wine (merchandising), and fills customer orders (service).
Examples: sari-sari store, flower shop, vulcanizing shop, car wash, etc.
PARTNERSHIP
Advantages Disadvantages
• Partnerships are relatively easy to • Partners are jointly and individually liable
establish; however, time should be for the actions of other partners.
invested in developing the partnership.
• Profits must be shared with others.
• With more than one owner, the ability to
raise funds may be increased. • Since decisions are shared,
disagreement can occur.
• The profits from the business flow
directly through to the partners’ personal • Some employee benefits are not
tax return. deductible from the business income on
tax returns
• Prospective employees may be attracted
to the business if given the incentive to • The partnership may have a limited life; it
become a partner. may end upon the withdrawal o death of
a partner.
• The business usually will benefit from
partners who have complementary skills.
2. Limited Partnership and Partnership with limited liability. “Limited” means that most of
the partners have limited liability as well as limited input regarding management decision,
which generally encourages investors for short term projects, or for investing in capital
assets.
3. Joint Venture is like a general partnership, but is clearly for a limited period of time or a
single project. If the partners in as joint venture repeat the activity, they will be recognized
as an ongoing partnership and will have to file as such, and distribute accumulated
partnership assets upon dissolution of the entity.
CORPORATION
Advantages Disadvantages
• Shareholders have limited liability for • The process of incorporation requires
the corporation’s debts or judgements more time and money that other forms
against the corporation. of organization.
COOPERATIVE
Advantages Disadvantages
• Less Taxation • Less Operational Control
Example: water and electricity (utility) cooperatives, Cooperative banking, Credit Unions, and
Housing Cooperatives
LESSON V
PHASES OF ECONOMIC DEVELOPMENT
Today’s module explains the different factors that led to the economic growth of our
country like remittances from the Overseas Filipino Workers, government spending and others.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. identify the different phases of economic development; and
2. analyze the stages and its implication in the economy.
Read this…
Phases of Economic Development
For the past three decades growth rate in the
economy has been the fastest. The real gross
domestic product has increased to 70%
unfortunately, the growth slowed down in 2008 due
to the financial crisis all over the world. There are
different factors which led to the growth of the
economy like: government spending, remittances
coming from the Overseas Filipino Workers.
Philippine economic progress can be
attributed too, to the development in agricultural
products, which includes corn, sugarcane,
pineapples, coconuts, bananas, rice cassavas,
mangoes and pork, eggs, beef and fish. Major
industries that contribute to economic development of Philippines are wood products,
electronics assembly, food processing, footwear, garments, pharmaceuticals, chemicals,
petroleum refining and fishing.
3. The main factors leading to the process of urbanization is the migration of people from
rural areas seeking jobs in the emerging urban centers, the transformation of originally
semi-urban suburbs into fully urban centers, and differences in population dynamics
between rural and urban areas.
LESSON VI
PLANNING: DIFFERENT TYPES OF PLANS, TECHNIQUES
AND TOOLS
Today you are about to understand the different types of planning as well as the
planning techniques and tools which enable us to know what we need to do and how are we
going to do it through planning.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. compare and contrast the different types of plans;
2. identify the different tools and techniques of planning in an organization; and
3. identify application of the tools and techniques in an organization.
I. My greatest dream…
Direction: Write down your greatest dreams in life. How are you going to reach your
goal?
Know this…
In life, we are confronted with so many things that we need to plan out in order to
accomplish them as desired. Therefore, planning is somehow our blueprint or map to reach
certain destination of our wants.
According to David Halt, planning is the process of defining an organization’s
Objectives and how it will achieve them like “what is to be done and when it is to be done”.
In an organization, planning is not solely done by the top management but by other levels in the
organization as well to be prepared of what might arise in the future.
Planning can be done in a formal or informal way. Formal Planning uses systematic
criteria and rigorous investigation to establish objectives, decide on activities and formally
document organizational expectation while Informal Planning uses intuitive ideas in deciding
and on the activities needed to achieve them without rigorous and systematic investigation.
Some managers use formal while the others use informal planning, but still it is safer and wiser
to use formal plan to avoid, or at least, lessen the errors that the organization will face.
Different Types of Plan according to its Dimension, read the discussion below:
Corporate Planning or Strategic planning, it evolves from the goals and strategies created by
organization’s top management and they are usually long term in nature. It covers the entire
organizational activities. Thus, it sets the foundation of the organization in terms of all plans,
policies and strategies.
Divisional or Business Planning also referred to as Tactical planning concerns the process of
determining the divisional actions that will satisfy the consumer’s need, decide on specific sub-
goal within its defined area or responsibility and establish policies and budget to attain these
goals.
Functional or Unit Planning or commonly called as Operational planning is the lowest level of
planning. At this level, department managers or first-line supervisors develop a set of feasible
action plan and focus on planning for a day to day activity to implement the division plans. This
uses short-range actions and adheres to planned schedules and budgets.
Time Frame or Length of the planning horizon can be long range, medium range or short
range planning.
Long range deals with decisions for broad technological and competitive aspects of the
organization which might extend up to fifteen years.
Medium or intermediate range deals with plans that are more detailed compare to long range
since the time span shorter and concerns the specific and basic functions of the organization.
This is between two to five years.
Short Range is an extension of long range planning and usually extends to about one year and
includes more specific plans with respect to plant location, work methods, inventory and controls
employee training and the like.
Elements. There are different planning elements that are involved in the planning
process which depends upon the activity involved.
Strategies involve choices of particular actions by the organization to achieve stated goals.
Policies limit the behavior or organizational members towards achieving the goals. They are
guidelines of the organization that are useful in decision making.
Procedures are narrower in terms of application in the organization. It only tends to involve
departmental activities such as hiring procedures and payment procedures.
Rules are the thinnest element; these are usually orders with what is appropriate or not in terms
of behavior of members in organizations. These are strict advices for employees with specific
functions like rules on wearing uniform in the workplace, rules on deadline, etc
Repetitiveness plans can be characterized by the degree of sameness with which they
are used by the organization.
Standing plans are those developed by the organization to direct activities that will occur
frequently overtime.
Single-use plans deal with ill-structured or non-repetitive problems to fit a specific situation and
may not be used any more when goal has been achieved.
Focus refers to the concentration of a given plan in an organization. It clarifies the function of a
particular area where there is more attention needed.
Tagline: ________________________________________________________
Social benefits:
_______________________________________________________________
LESSON VII
NATURE AND TYPES OF ORGANIZATION STRUCTURES
Today’s module discusses and describes the different types of structures that a
company can use depending on the size of the organization. This further explains the
advantages and disadvantages of each organizational structure.
Learning Objectives:
The following are the things that you will learn after the lesson:
1. Identify and discuss the different types of organization structures; and
2. Classify the advantages and disadvantages of each type of organization
structures.
Organization – is a group of people who work together for a common good. Organization
Structure – is a framework where management authority is defined, resources are properly
allocated, and channel of communication is observed.
Formal Organization – is an organization where activities are rationally defined, division of
work is unambiguous, and managerial authority is explicitly vested in individuals according to
their skills and responsibilities.
Informal Organization – refers to shadow organizations that evolve through the personal
interactions, sentiments, and social activities of individuals.
Line Organization – is the simplest and oldest form of organization structure; the authority is
delegated directly from top to bottom.
Line and Staff Organization – the line authority carries the right to require the execution of
orders while the line staff executive has the authority to suggest on how such orders could be
implemented.
Functional Organization – fully applies the principles of division of labor and specialization
where individuals are expected to be expert in his own field.
Read and understand the discussion below and you will learn the different organization
structures used by organizations.
Line Organization
The line organization is the simplest and oldest form of organization structure where
authority is delegated directly from top to bottom. Both staff and line functions are performed by
line executive. Each exercises line authority over his own subordinates. It is for these reasons
that a small size business uses this structure in their organization. Below is the structure of a
line organization.
Line-Staff Organization
The line staff is the pattern of most large and complex organizations. The line authority
carries the right to require the execution of orders while the staff executive has the authority to
suggest on how such orders could be implemented. Below is the pattern of a line-staff
organization structure.
Functional Organization
Functional organization fully applied the principles of division and specialization advocated
by Frederick Taylor. For a functional organization to be effective, well qualified individuals
should be appointed to all positions. Each individual should know exactly what is expected of
him and what he expects others to do. This is done by subdividing them into departments or
division for the purpose of allowing the people work effectively in groups as to their work alone.
Below is an example of a functional organization.
Organization may come in all sizes and types. Each structure is unique to some extent.
However, the use of the different types of organizational structures also considers the nature of
an organization which is the formal and Informal organization.
Formal or formalized organization is also labeled as bureaucracies. A bureaucracy is
a form of organization in which activities are rationally defined, division of work is unambiguous,
and managerial authority is explicitly vested in individuals according to skills and responsibilities
prescribed for their organizations and it implies a less rigorous division of labor in a less formal
environment.
A chain of command is the unit broken line authority between the lowest and highest
positions in an organization. It is the description of rank-ordered authority, and in a bureaucracy,
there is a presumption that a subordinate will seek direction, communicate decisions and take
orders directly from an immediate superior. While span of control is defined by the number of
subordinate one manager supervises.
Informal Organization on the other hand, refer to shadow organizations that evolve
through personal interactions, sentiments, and social activities of individuals. Informal
organizational structures are not written down; they do not have job titles or formal description of
authority. Mutual support by the members may also ensure communications, enhance
socialization, and provide a sense of group identification. Informal leader gain status, although
without rank, which can help satisfy employee’s needs for leadership.
I. My Organizational Structure
Direction: Outline and draw below a sample of an organizational structure that you saw or
observed in an office you have already visited. Include name and position in each box of
the outline structure.
II. Identification
Direction: Identify the correct word/s that corresponds to the statement.
1. (Organization, Organization structure) is a framework where management authority is
defined, resources are proper allocated, and channel of communication is observed.
2. (Informal organization, Formal organization) is formed through interaction, sentiments,
and social activies of the people but do not have a structure.
3. (Functional organization, Line-staff organization) is a type of structure that applies the
principle of division of labor and specialization.
4.) (Line organization, Line-staff organization) this structure is pattern by large and complex
companies but somehow creates conflicts between line and staff executives.
5.) (Line organization, Functional organization) this is the simplest form of structure and it
facilitate discipline and control of individuals for its clarity and chain of command.
LESSON VIII
STAFFING
Learning Objectives:
The following are the things that you will learn after the lesson:
1. Define Staffing
2. Identify steps in Recrruitment and selection process
3. Explain staffing procedure
At the end of this lesson, the students will be able to
Definition of Staffing
The most important resource of any organization is its human resource. This is because
the human resources uses other resources and thereby produces goods and services valuable
to stakeholders. Without competent people at all levels, organizations will either pursue
inappropriate goals or find it difficult to achieve the appropriate goals that they have already set.
The staffing function can be viewed as a series of activities that managers should perform in
order to provide the organization with the right people in the right place. It involves all activities
from human resource planning to human resources separation, each activity with greater
interdependence.
LESSON IX
ORGANIZING
Learning Objectives:
The following are the things that you will learn after the lesson:
1. To able to know organizing, its principle and concepts.
2. To know different forms of organization structures.
Definition of Organizing
Organizing is the process of arranging and allocating work, authority and resources
among an organization‘s members so that they can achieve the organization‘s goals.
Organizing enable to bring together and coordinate human and physical resources to
accomplish the objectives established in the planning process. It involves developing
organizational structure to coordinate the efforts (of different people) and authority relationships.
An organization structure is a formal framework that shows a set of tasks assigned to
individuals and departments, reporting relationships including lines of authority, decision-
responsibility, number of hierarchical levels and span of management or span of control, and
the design of systems to effectively coordinate employees across departments. It is simply a
diagram or chart of all the positions in an organization and their formal relationship to one
another.
Work Specialization. It is also called division of labour. It may be defined as dividing large
tasks in to smaller packages of work to be distributed among several people. Division of labour
is the most fundamental principle of organizing. It enables each employee performs the same
task over and over again.
Span of Management
Span of Control. The concept span of control refers to the optimum number of subordinated an
executive can effectively supervise. It is the number of immediate subordinates who report
directly to a manager. It determines how closely a supervisor can monitor subordinates and it is
directly related to the horizontal dimension of managers control. The general rule is, as one
goes up in the organization hierarchy, he/she should have to deal with smaller number of
subordinates. This is because top executives should deal with a great variety of complex issues
and ill-structured problems.
Narrow Span of Management. This is when supervisors need to involve closely with
subordinates. It is a tall organization structure characterized by narrow span of management
and a relatively large number of hierarchical levels. The manager manages small number of
immediate subordinates. The following organization chart depicts this type of organization
structure.
LESSON X
DIRECTING
Learning Objectives:
The following are the things that you will learn after the lesson:
1. determine the importance of direction with its definition, principles and
characteristics; and
2. identify the concept of motivation with its nature, importance, theories, factors and
techniques.
At the end of this lesson, the students will be
Directing is said to be a process in which the managers instruct, guide and oversee the
performance of the workers to achieve predetermined goals. Directing initiates action and from
here the actual work starts. Direction is a managerial function performed by the top level officers
of management.
According to Koontz and O’Donnel, “Direction is the interpersonal aspect of managing by
which subordinates are led to understand and contribute effectively to the attainment of
enterprise objective.”
There are three techniques of direction as follows:
• Consultative direction
• Free-rein direction
• Autocratic direction
Principles of Direction
The following principles of direction are useful to managers:
Harmony of objectives: Direction should be such that the individuals can integrate their
objectives with organizational objectives.
Maximum individual contribution: Contribution of every member of an organisation
matters. So management should implement such a technique of direction which enables
the maximum contribution by members.
Unit of direction or command: An employee should receive instruction through proper
channel which should be well defined otherwise it will lead to confusion.
Efficiency: Subordinates should participate in decision-making and this will increase
their sense of commitment and will ensure the implementation. It will increase the
efficiency.
Direct supervision: Managers should have direct relationship with their subordinates.
Face to face communication and personal touch with subordinates will ensure
successful direction.
Feedback information: Direction does not end with issuing orders, it is also necessary
to take the suggestions of the employees as well as for the development of the
organization.
Effective communication: The superior must ensure that plans, policies and
responsibilities are fully understood by the subordinates in the right direction.
Organization and Management (Bridging Program)
GREEN VALLEY COLLEGE FOUNDATION, INC. Document Code: FM-DEA-031
Km.2, Bo.2, Gensan Drive., Koronadal City South Cotabato Issue No: 01 Revision No: 00
Effectivity Date: June 4, 2020
INSTRUCTIONAL MATERIALS Page No: P a g e | 44
SCHOOL OF MANAGEMENT
Efficient control: The management should monitor the behaviour and performance of
subordinates to exercise efficient control over the employees. Efficient control ensures
effective direction.
Follow through: Direction is a continuous process. Mere issuing order or an instruction
is not an end itself. Direction is necessary so, the management should watch whether
the subordinates follow the orders and whether they face difficulties in carrying out the
orders or instructions.
LESSON XI
CONTROLLING
Learning Objectives:
The following are the things that you will learn after the lesson:
1. Explain the meaning of controlling; and state the importance of controlling;
2. Describe the relationship between planning and controlling
Definition of Controlling
Controlling is one of the important functions of a manager. In order to seek planned results from
the subordinates, a manager needs to exercise effective control over the activities of the subordinates. In
other words, controlling means ensuring that activities in an organisation are performed as per the plans.
Controlling also ensures that an organization’s resources are being used effectively and
efficiently for the achievement of predetermined goals. Controlling is, thus, a goal-oriented function.
Controlling should not be misunderstood as the last function of management. It is a function that
brings back the management cycle back to the planning function. The controlling function finds out how
far actual performance deviates from standards, analyses the causes of such deviations and attempts to
take corrective actions based on the same. This process helps in formulation of future plans in the light of
the problems that were identified and, thus, helps in better planning in the future periods. Thus, controlling
only completes one cycle of management process and improves planning in the next cycle.
Features of Controlling
The following are some basic features of the controlling process:
i) Forward-looking
Controlling is a forward-looking process because all of its efforts dictate future courses of action.
Managers often use experiences from the past to make corrections for the future.
ii) Exists at all levels
The process of controlling is all-pervasive. In other words, managers at all levels of management
hierarchies have to use controlling. The nature of controlling measures that managers use might
differ but they all have to use them.
For example, top-level managers use controlling for making policies and setting organizational
goals. On the other hand, middle and lower level managers use controlling for effectively carrying
out the organization’s activities.
iii) Continuous activity
Controlling is not a one-off activity that managers have to perform once in a while. It is generally a
continuous process that goes on permanently in different ways. Managers have to constantly
compare their actual results with their targets and make changes accordingly.
Organization and Management (Bridging Program)
GREEN VALLEY COLLEGE FOUNDATION, INC. Document Code: FM-DEA-031
Km.2, Bo.2, Gensan Drive., Koronadal City South Cotabato Issue No: 01 Revision No: 00
Effectivity Date: June 4, 2020
INSTRUCTIONAL MATERIALS Page No: P a g e | 46
SCHOOL OF MANAGEMENT
REFERENCES
“Features and Importance of Controlling: Concepts and Questions.” Toppr, 10 Dec. 2019,
www.toppr.com/guides/business-management-and-entrepreneurship/controlling/features-and-
importance-of-controlling/.
Lamond, David. “A Matter of Style: Reconciling Henri and Henry.” Management Decision, Emerald Group
Publishing Limited, 1 Feb. 2004
www.emerald.com/insight/content/doi/10.1108/00251740410513845/full/html.
Samar, Gregorio L. et al. (2016) Introduction to Organization and Management. Hunt Publishing Center, 1-
83.
Department of Education (2020). Senior High School, Accountancy Business and Management Module 1-
7.