Philippine Army Citizen Charter 2020 v3 FINAL For EDIT4

PHILIPPINE ARMY
CITIZEN’S CHARTER
2020 (3rd Edition)
I. Mandate
The Philippine Army organizes, trains and equips forces for the conduct of prompt and
sustained operations on land.
II. Vision
By 2028, a world- class Army that is a source of national pride.
III. Mission
To develop, organize, train, equip, support, and sustain Army Forces for the conduct
of prompt and sustained ground operations to accomplish the AFP mission.
IV. Service Pledge
We the officer, enlisted personnel and civilian employees of the Philippine Army,
undertake to uphold:
 Honor
 Duty, and
 Patriotism
We also commit to attend to all applicants or requesting parties who are within the
premises of the agency prior to the end of official working hours and during lunch
break. We therefore, guarantee that our services shall be in accordance with law,
rules and regulations, so help us God.
V. List of Service
Headquarters Philippine Army (Central Office)

External Services
AGH Registrar Service ……………………………………………………………….8
Ancillary/Diagnostic Service ………………………………………………………....9
Appeal for Re-entry/Re-CAD of Officers…………………………………………...11
Appeal for Re-Instatement of Former Enlisted Personnel………………………..12
Authentication of Documents………………………………………………….…….13
Claims for Special Financial Assistance (SFA KIA)- PMS…………………….…15
Commission in the Reserve Force.....................................................................16
Disposition Domestic-Related Complaints/Reports……………………..….…….18
Incorporation in the Reserve Force....................................................................20
In-Patient Service ………………………………………………………………........22
Investigation of other ESPA- related Complaints/Reports………..……………...24
Issuance of Certificate of Bonafide members for Active Military Personnel
and Legal Dependents ………………………………………………………………26
Emergency Room Service ……………………….………………………………….27
Issuance of Certificate of Legal Beneficiaries and Bonafide Members (for Death
Claims)………………………………………………………………………..........….28
Issuance of JAGO Clearance/Certification………………………………………...29
Issuance of Military, Dependents and Civilian HR ID………………..…………...31
Out-Patient Service ………………………………………………………….………33
Payment of Burial Allowance………………………………………………………..34
Payment of Special Financial Assistant (SFA)…………………………….……...36
Payment of Utilities…………………………………………………………………...37
Payment to Contract of Service Workers…………………………………………..38
Philippine Army Pre-entry Exams (AFPSAT, AQE & SWE)……………….….…40
Physical Medical Examination Service………………………………………….…41
Processing of House and Lot Remuneration (LHR)-PMS…………………..…...43
Processing of Survivorship Benefits Claims………………………...……….……44
Public Bidding………………………………………………………………………...48
Recruitment of PA Officers (OCC and OPC)………………………………….…..51
Reimbursement of Funeral Expenses……………………………………………..52
Remittances to Financial Institutions………………………………………………54
Rendering of Legal Advice……………………………………………………..…...55
Response to Domestic- Related Queries…………………………………….…...56
Small Value Procurement (SVP) 53.9 and
Shopping 52.1a and 52.1b…………………………………………..……..57
Support Service ………………………………………………………………......…60
Transfer of Fund to Philippine International Trading Corporation………...…….61
Internal Services
AGH Registrar Service …………………………………………………………..….64
Ancillary/Diagnostic Service ………………………………………………….…….65
Appeals Related to PAOSLL……………………………………………….......…..67
Application for Change of AFP Occupational Specialty (AFPOS)………….…...68
Application for Change of Family Name………………………………………..….69
Application for Command & General Staff Course……………………….……....69
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Application for Leave Abroad……………………………………………….……....71
Application for Local Schooling (Service Course)………………………….……..72
Application for Schooling Abroad…………………………………………….……..73
Application for Special Promotion and Confirmation of Rank of PA Enlisted
Personnel………………………………………………………………………….…..74
Application for Readjustment of Ranks of PA Enlisted Personnel………….…..75
Application for Reassignment/assignment of Officers/EP…………….…….…...76
Application for 22k, NDA Program and other Scholarship Grants……..….……78
Authentication of Orders (Published the Current Year)…………………....…….79
Authentication of SOS, Military Leave/Furlough Records and Orders
(Published the previous year)……………………………………………………….80
Bonus, PIB and Pay & Allowances Differential……………………………………81
Claims for Special Financial Assistance (SFA WIA) PMS…………………...82
Clearing of Accountability ……………………………………………………….......83
Collection of BID Security & Performance Bond………………………………..…84
Collection of Light & Water Bill……………………………………………………....84
Collection of Military ID…………………………………………………………........85
Collection of Overpaid Pay & Allowances……………………………………….....85
Collection of Property & Money Accountability………………………………........86
Collection of Rentals (Mortuary, Concessionaire, Clubhouse,
PA Wellness Gym)……………………………………………………………………86
Collection through B-4 Accounts……………………………………………………87
Commutation of Unused Leave …………………………………………………....87
Confirmation of Discharge with Complete Disability Discharge (CDD)…………90
Confirmation of Honorable Discharge of Enlisted Personnel…………...…........91
Confirmation of Trainee Service for the Purpose of Retirement/
Separation Benefits Claims …………………………………………………………92
Consolidation of RPCPPE….………………………………………………………..93
Creation of Payroll…………………………………………………………………....93
Emergency Room Service………………………………………………………….. 95
Extension of Expiration of Term of Enlistment (ETE)………...……………….….96
Financial Clearance…………………………………………………………….…….97
Fractional Pay and Allowances (Retirees)..........................................................98
Funeral Honors and Services…………………………………….………………….99
Granting of Cash Advance……………………………………………………...… 100
Foreign Travel……………………………………………………………………..100
Local Travel……………………………………………………………………......101
Maintenance and Other Operating Expense (MOOE)……………………..….103
Implementation of B-4 Accounts/Overpayment…………………………………. 106
In-Patient Service ………………………………………………………..………… 107
Investigation of Other ESPA Related Complaints/Reports………………..…….108
Issuance of General, Special and Letter Orders and Directives issued
by PA and Available GHQ orders………………………………………………….113
Issuance of Notice of Transfer of Allocation……………………………………...114
Issuance of Transfer of Allocation (BCDA Fund)………………………….......114
Issuance of Notice of Transfer of Allocation (Regular Fund)…………………115
Issuance of Notice of Transfer of Cash Allocation (Inter-Agency Transferred
Fund)………………………………………………………………………………..116
Issuance of Notice of Transfer of Cash Allocation (Trust Fund)……………..116
4
Issuance of OACESPA Clearance…………………………………………………117
Issuance of OAPM Clearance……………………………………………………...121
Issuance of PA Accountability Clearance…………………………………………123
Issuance of Property Clearance……………………………………………………124
Issuance of Statement of Service and Leave Records for active/retired/separated
/discharged personnel and issuance of Certificate of Complete Active Military
Personnel……………………………………………………………..………………125
Liquidation of Cash Advance……………………………………………………….126
Foreign Travel……………………………………………………………………..126
Local Travel……………………………………………………………………….128
Maintenance and Other Operating Expenses (MOOE)………………….....…129
Medal of Valor Awardees……………………………………………….…………...131
Official Receipt (OR) of all Remittances, White Payslip and
Income Tax Return (ITR)…………………………………………………………....131
Out-Patient Service ………………………………………………………………….132
Payment of Bonus, Incentive, Cash Gift (Active)………………………………....133
Payment of Financial Claims Thru Checks (MOOE & PS CLAIMS)……….......134
Payment of Financial Claims Thru LDDAP-ADA (MOOE & PS CLAIMS).….....135
Payment of Pay and Allowances of Army Personnel (ACTIVE)…………….......136
Payment to Contract of Service Workers…………………………………………..137
Physical Medical Examination Service……………………………………………..139
Processing of Awards and Decorations…………………………………….……...140
Processing of Financial Claims…………………………………………….………..141
Clothing Allowance for Civilian HRs………………………………………………142
Combat Pay………………………………………………………………………….142
Commutation unused leave………………………………………………………..144
Flying Duty Pay……………………………………………………………………..145
Instructors Duty Pay ……………………………………………………………….146
Magna Carta for Health Workers………………………………………….………148
Parachutist Duty Pay…………………………………………………………........149
Payment- Labor and Wages…………………………………………………. …..150
Payment of Medal of Valor………………………………………………………...152
Payment of Mid-Year/Year End Bonus…………………………………………...153
Payment pf Promotion Differential…………………………………………….…..155
Payment of Reenlistment Clothing Allowance (RCA)…………………………...156
PBB for Active Personnel…………………………………………………………..157
PBB for Retired Personnel …………………………………………………….......159
Procurement of Supplies from PSDBM with Amendment of APR……………...160
Procurement thru PSDBM…………………………………………………………..161
Productivity Enhancement Incentive………………………………………………162
Reimbursement Hospitalization Expenses………………………………………..164
Reimbursement of Local Travel…………………………………………………….165
Subsistence Allowance…………………………………………….………………..167
Processing of Awards and Decorations ……………………………...…………......169
Professional Examinations (PROFEX)……………………………………………….170
Promotion of Enlisted Personnel…………………………………………………...…171
Promotion of Enlisted Personnel 01to 05..............................................................172
Promotion of Reservist Personnel.........................................................................173
Out-Patient Service………………………………………………………………..…...175
5
Readjustment of Ranks of EP with Inactive Reserve Officer Status and/or as
Licensed Professionals……………………………………………………………..176
Re-enlistment Clothing Allowance (RCA In Cash) Claims) CLAIMS…………..177
Replacement of Stale Check……………………………………………………….177
Reproduction of SALN………………………………………………………….......178
Restoration of Pay and Allowances……………………………………………….182
Special Financial Assistance (SFA Burial Expenses)………..………………….183
Special Financial Assistance Claims (12 Months Earning) ……….……………184
Statement of Last Payment (SLP)…………………………………………..……..185
Stoppage of Pay and Allowances…………………………………………...……..186
Support Service ……………………………………………………………………..188
Termination and Enlistment of Candidate Soldiers………………………………189
Transfer of Fund to Philippine International Trading Corporation………………190
Transfer of Paying Jurisdiction of Unit…………………………………..…………191
Transition Assistance Program (TAP) Services…………………………..……....192
Verification of status& Unit Assignment of Army Personnel……………..………193
Withholding of Pay and Allowances………………………………………..………193
Philippine Army Major Units (Field Offices)
External Services
Acceptance and Referral of Complaint………………………………………........196
Disposition of Domestic-Related Complaints/Reports…………………………...198
Investigation/Disposition of other ESPA Complaints/Reports…………………..199
Philippine Army Pre-entry Exams (PAATB, AQE & SWE)………………………202
Recruitment of PA Officers (OCC and OPC)……………………………………...203
Response to Domestic-Related Queries…………………………………….........204
Philippine Army Major Units (Field Offices)
Internal Services
Acceptance and Referral of Complaint……………………………………………207
Accounting of Philippine Army Properties & Equipment…………………...……209
Investigation/Disposition of other ESPA Complaints/Reports………………. ...209
Issuance of FPAO Clearance………………………………………………………211
Issuance of OAPM Clearance…………………………………………………......213
Issuance of OESPA Clearance……………………………………………………214
Issuance of Supplies and Equipment……………………………………….........217
Receipt of Supplies and Equipment………………………………………...…….218
Reproduction of SALN………………………………………………………………219
General Support
Issuance of PAO, GS Clearance…………………………………………….........224
Receipt and Issuance of Supplies and Equipment ………………………… ….225
Storage of Supplies and Equipment ……………………………………………...226
6
Headquarters Philippine Army
External Services
7
1. AGH Registrar Service
Registrar Service caters issuance of certificate of live birth, and issuance of

certificate of death.
Office or Division: AGH, HHSG, PA

Classification: Complex
Type of Transaction: G2C - Government to Citizen
Who may avail: Civilian Populace
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Identification Card Authorized Offices/Agencies
2. New Born Data OB Gyne Ward
3. Certificate of Live Birth Form Registrar Section, AGH
1. Certificate of Death Form Registrar Section, AGH
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1A. Request for 1. Issuance of
Certificate of Live Certificate of Live Birth Five (5) Attending
Birth, Submit Form minutes Physician,
Accomplished None Registrar
New Born Data Personnel
2. Accomplished 2. Encoding of data None 5-10 minutes
Live Birth Form Registrar
and present Personnel
identification card
1. For Signature of None 5-10 minutes Attending
Attending Physician Physician
4. Issuance of Five (5) Registrar
Certificate of Live Birth None minutes Personnel
3.Submit to City 5. Provide Instruction None Five (5) Registrar
Registrar minutes Personnel
1B. Request for 1. Verification of Registrar
Certificate of patients record to None Ten (10) Personnel/
Death Emergency Room minutes Emergency
personnel Room Personnel/
SHOD/MOD
2. Issuance of None Five (5) Registrar
Certificate of Death minutes Personnel
Form
2.Accomplished 3. Encoding of Data None 5-10 minutes Registrar
Certificate of Personnel
Death and
present
identification card
8
2. Ancillary/Diagnostic Service
Ancillary/Diagnostic has the following services: X-ray, Clinical Laboratory,

Heart Station and Physical Medical Rehabilitation Service (PMRS).

Classification: Highly Technical
2. Diagnostic Request Duty Doctor
3. Official Receipt Finance Section

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Registration, It depends
Complaint Schedule of Special on the
procedure
Procedure (Pls see
 X-RAY attached Five (5) RRT/RMT/Heart
 CLINICAL Cir 1 minutes Station
LABORATORY Schedule Personnel/RPT
of Rates
 HEART and
STATION Charges
 PMRS or
replaceme
nt of
medical
supplies
2. Perform procedure None 5-10 minutes

 X-RAY
 CLINICAL 10-15 minutes
LABORATORY
(Specimen
Collection)
10-45 minutes
9
 HEART 15- 20 minutes
STATION
 PMRS
(Initial
Evaluation and
Assessment)
3. Read and interpret
results 10 minutes
 X-RAY None
 CLINICAL 5- 50 minutes
LABORATORY Radiologist/
 HEART 30 minutes Medical Corps
STATION upon Officer/Internist/
availability of Cardiologist
doctor
 PMRS 10 minutes
(Goal Planning/
Schedule of
Treatment)
4. Release of Results
 X-RAY 3 working days
None Medical Corps
 CLINICAL Maximum of 8 Officer/Civilian
LABORATORY hours Medical Officer/
Consultant/
RN/RM/NA
Maximum of 2
 HEART weeks since
STATION official result is
from AFPHSC
 PMRS
a. Goal Planning/
Schedule of 10 minutes
Treatment)
b. Implementation 1-2 hrs
of Treatment
Plan
c. Documentation 5-10
of Re- minutes
evaluation
(after 10
sessions)
d. Aftercare 15 minutes
10
3. Appeal for Re-entry/Re-CAD of Officers
This process includes the application for Re-entry of Former Officers.
Office or Division: APMC

Type of Transaction: G2C – Government to Citizen
Who may avail: All Regular PA Officers previously separated from the service
1. Statement of Service Office of the Army Adjutant
2. Separation/reversion Order Office of the Army Adjutant
3. Local/Police/NBI Clearance Municipal Office
4. SOI (Authenticated by OAA) Office of the Information Management Br
5. Latest Efficiency Rating (OAR) Previous Unit Assigned
6. AFPSAT Result Army testing Office, APMC
7. PFT Result SSC, IMCOM, PA
8. PSA CRS # 5 PSA Office
9. PAMUs Reinstatement Board OG1, PA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit request/ Receive/ check the
documents to completeness of None 5 mins RAD, APMC
RAD, APMC documents
Deliberation by Secretary,
Philippine Army re- None 1 day PA Re-entry
CAD/Re-entry Board Board
Board Chairman
endorses board None 3 days
resolution to OG1 PA
Recommends
approval of board
None 10 working days G1, PA
resolution and of letter
request to CGPA
Approval/disapproval
None
by CGPA
Endorse request to
J1,AFP for approval of None G1, PA
CSAFP
CSAFP recommends
None J1,AFP
approval to SND
SND recommends
approval to None
Commander-in-chief
Approval of
None
Commander-in-chief
Publish and issue OTAG,
Gets Order None
orders AFP
11
TOTAL: None 16 Working
Days
Service is covered under HPA Letter Directive dated 22 May 2017, Subject; Implementing
Guidelines and Procedures of Re-CAD/Re-Entry of Officers and Reinstatement of Former
Enlisted Personnel in the Philippine Army
4. Appeal for Re-Instatement of former Enlisted Personnel
This process includes the application for reinstatement of former

Enlisted Personnel.

All Reserve Officers who were previously reverted into inactive
Who may avail:
status due to action of Retention Board/SOT Board
1. Statement of Service Office of the Army Adjutant
2. Separation/reversion Order Office of the Army Adjutant
3. Local/Police/NBI Clearance Municipal Office
4. SOI (Authenticated by OAA) Office of the Info Management Branch
5. Latest Efficiency Rating (OAR) Previous Unit Assigned
6. AFPSAT Result Army testing Office, APMC
9. PAMUs Reinstatement Board OG1, PA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Receive/ check the
Proceed to PAB,
completeness of None 5 mins RAD, APMC
APMC
documents
Deliberation of
Board
Philippine Army None 1 day
Secretariat
Retention Board
Board Chairman
resolution to OG1 PA
Recommends
None 10 working days G1, PA
approval to CGPA
None
by CGPA
Forwards approved
DF to OAA for
None 1 day G1,PA
publication and
issuance of orders
12
Publish and issue
Get Orders None 2 days OAA
orders
TOTAL: None 16 Working
Days
Service is covered under HPA Letter Directive dated 22 May 2017, Subject; Implementing
Guidelines and Procedures of Re-CAD/Re-Entry of Officers and Reinstatement of Former
Enlisted Personnel in the Philippine Army
5. Authentication of Documents
Upon request by individuals or personnel, the Office of the Army Judge

Advocate (Admin Branch) authenticates documents that were issued by the Office.
The authenticity of such documents is verified/examined by the NCO.
Office/Branch: Admin Branch, OAJA, PA

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All military, civilian personnel and their beneficiaries.
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Original documents issued by Army Adjutant (PGAB) for Declaration of Beneficiaries and
OAJA and its photocopies Decree of Final Distribution
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
1.Convey 1. Receive the
intent for Client’s ID and None 3 minutes Record NCO on duty
authentic give the Client in the Message Center
OAJA, PA
ation and Logbook.
present
his/her ID
to the
NCO and
sign in
the Client
Logbook
in the
Message
Center.
2. Receive the
2. Submit documents. Only
the documents 35 minutes Record NCO
document issued by OAJA OAJA, PA
s to the
13
NCO on will be
duty in authenticated by
the the Office.
Message 2.1 Verify
Center. authenticity of
documents from
the records/file of
OAJA.
2.2 Stamp the
documents for
signature of the
Admin Officer.
2.3 Forward
documents to the
Admin Officer for
signature.
3. Sign the
documents for 4 minutes C, Admin Branch,
authentication. OAJA, PA
4. Record the
transaction in the 3 minutes Record NCO
OAJA, PA
logbook and
release the
authenticated
3. Sign documents to the
Client/Re client.
ceiving
Logbook
for the
release of
the
clearance
or
certificate
.
TOTAL NONE 45 minutes
14
6. Claims for Special Financial Assistance (SFA for KIA) –PMS
Processes the request of PA Personnel who were Wounded-in-Action and

Dependents of PA Personnel who were killed-in-Action (KIA) in relation to their
Special Financial Assistance at the Office of the President .

Who may avail: All PA KIA Personnel
1. Spot/Incident Report originally signed
Police Report
by Battalion Commander or his equivalent
2. Certification from Major Service
Adjutant indicating beneficiaries/and or
Division Adjutant
bonafide membership of PA-Original
Copy
3. Authority to deposit- Original copy
Personnel Itself
Photocopy of LBP ATM Card
4.Original Death Certificate Personnel Itself
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Receive and checks
KIA Beneficiaries,
the completeness and
WIA PAMUs None 10 mins Mowel branch
authenticity of
Liaison
documents
Prepares and submit
the recommendations None 3 days Mowel branch
for SFA
Upon approval of
OG1, PA submit
approved None 1 day Mowel branch
recommendations to
ODESFA
Monitoring None Mowel Branch
TOTAL: None 4 working days
Service is covered under SOP Nr 2 GHQ dtd 3 Oct 2017; Subject; Comprehensive Social
Benefit program for AFP battle Casualties and MOA on Comprehensive Social Benefit
Program
15
7. Commission in the Reserve Force
A procedure that will be undergone by aspiring applicants who wish to join the
Army Reserve Force.
Office of the Assistant Chief of Staff for Reservist and
Office or Division:
Retiree Affairs, OG9, PA
1. Group I – Degree holders who are Advance ROTC
graduates or have successfully completed the prescribed
program of Instruction for the Probationary Officer Training
Course (POTC / MS 43) conducted by the Major Services
RESCOMs.
2. Group II – NCOs / POs of the regular force with

outstanding records of service and technical experience and
those who have rendered exceptional services in combat or
other activity involving risk of life or limb in consonance with
provisions of RA 718.
3. Group III – Degree holders requiring four (4) or more

years of study in the courses of interest to the AFP and who
Who may avail: are graduates of the basic ROTC…
4. Group IV – Graduates of the Master in National

Security Administration (MNSA) conducted by the National
Defense College of the Philippines (NDCP) in consonance
with the provisions of PD 190.
5. Group V – Key and Technical personnel of vital

government and private utilities which have been affiliated in
the Reserve Force, AFP in consonance with provisions of
Sections 10 and 31 of RA 7077.
6. Group VI – Elected government officials and

presidential appointees who may qualify for commission in
consonance with the provisions of Section 44 of RA 7077.
Application Form for Commission OG9, PA/Army Reserve
Command/Regional Community Defense
Group/Community Defense Centers
Affidavit of No Pending Case Local Law Office
Picture (Whole Body in Formal Attire) Local Photo Shops
PSA Birth Certificate or equivalent PSA Offices
Baccalaureate Degree Diploma and Concerned School
TOR
16
COMELEC Certificate for Elected COMELEC Offices
Officials
Physical Medical Examination Report Military Treatment Facilities
Command Clearances OG2, Philippine Army
Authenticated Copy of PRC/CSC PRC/CSC Offices
License / AFPSAT Result Army Testing Office
Certificate of Pre-Commission Training Army Reserve Command/Regional
Community Defense Group/Community
Defense Centers
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
RCDG/CDC will
provide
Submit Duly
application Form
Accomplished Application S1
Form with Complete
and guide the None 4 weeks
applicants of the RCDGs/CDCs
Requirements
completion of the
requirements
RCDG to provide
Undergo Physical and S1 of
Medical Examination
Endorsement for None 1 week
PME to MTFs RCDGs/CDCs
RCDG to provide
Submit application to S1 and S2 of
respective CDC/RCDG
Endorsement for None 3 days
PME and BI RCDGs
CDC/RCDG will
forward said
application to
None 1 day S1 RCDGs
ARESCOM
Process
application at
Chief, ARMISO,
ARESCOM and None 2 weeks
conducts ARESCOM
Deliberation
OG9 validates
application;
Board Chief, RPCMB,
Deliberation (to
None 2 weeks
OG9, PA
be approved by
the CGPA)
OJ9 validates
application and
initiates DF to Chief, MDAD,
CSAFP (for his
None 3 weeks
OJ9, AFP
approval and
signature)
Application
forwarded to None 1 week ASHR, DND
DND
Forwarded to
OPAMA for
OPAMA
approval of the None 1 week
Executive Personnel
Secretary
17
OJ9 facilitates
DF to J1 and
OTAG for
Chief, MDAD,
issuance and None 1 week
publication of OJ9, AFP
appropriate
orders
OTAG issues Chief, OTAG,
orders
None 1 week
AFP
G9, PA provides
copy of
Commission
Applicant Receives Chief, RPCMB,
Commission Orders
Orders to the None 1 day
applicant with OG9, PA
the Reserve Unit
assignment
TOTAL: None 4 Months
Service is covered under DND Circular Number 4 dated 05 July 2010, Subject:
Application For Commission in the Reserve Force, Armed Forces of the Philippines.
8. Disposition of Domestic-Related Complaints/Reports

Domestic cases are complaints filed against Philippine Army (PA) personnel when it
comes to family issues to include, but not limited to: abandonment, non-support, and
insufficient support. These issues are usually handled by OESPA, PAMUs, but in
special cases, by OACESPA.
Office or Division: OACESPA

Who may avail: Legal spouse and dependents of Philippine Army personnel
1. Family documents (1 original copy) Philippine Statistics Authority
2. Dependent ID/Government-Issued HPA/Concerned government agencies
ID
(1 original copy)
3. Notarized Affidavit of Complaint Any law firm/office
(1 original copy)
4. Documentary evidence/s (1 original Complainant
copy for each document/evidence)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Complainant 1. The IIB
submits his/her personnel
affidavit- validates the
complaint and completeness of None Ten (10) C, IIB/IIB NCO,
pertinent the documents and minutes OACESPA
documents to encodes the
the investigation complaint in the
(IIB) personnel master
18
list/database of
cases
2. IIB personnel
drafts/prepares/send
s summon to
respondent
personnel for
appearance through
the OESPA,
PAMUs.
- 2 days if None Ten (10) days C, IIB/IIB NCO,

respondent is OACESPA
assigned inside
post
- 7 days if
respondent is
Luzon-based
- 10 days if
respondent is
assigned in Visayas
or Mindanao
3. Investigation
personnel sends
invitation letter to None One (1) day C, IIB/IIB NCO,
the complainant for OACESPA
appearance.
4. Investigation
personnel initiates
settlement/conciliat None Four (4) hours C, IIB/IIB NCO,
ion upon reporting OACESPA
of the parties at
OACESPA.
5. Investigation
personnel
prepares the result
of action
taken/disposition None Twenty (20) C, IIB/IIB NCO,
of the case days OACESPA
(IR/SDF)
5.1 Facilitate its

submission to CG,
PA for approval as
recommended by
ACESPA if
amicably settled.
19
6. If not amicably
settled,
investigation
personnel will
conduct formal None Twenty-seven C, IIB/IIB NCO,
investigation (27) days OACESPA
6.1 Prepares the

result of action
taken/disposition
of the case
(IR/SDF)
6.2 Submit to CG,

PA for approval as
recommended by
ACESPA.
7. Investigation
personnel informs
all concerned on None One (1) day C, IIB/IIB NCO,
the approved final OACESPA
disposition of the
case/complaint.
TOTAL: None 59 days, 4
hours, and 10
minutes
Service is covered under HPA Personnel Directive Nr: 01 dated
26 April 2019 with subject: Implementing Guidelines in the Settlement/Disposition of
Domestic-Related Cases in the Philippine Army
9. Incorporation in the Reserve Force
A procedure that will be undergone by retired Personnel applicants who wish to join
the Army Reserve Force.
Office or Division:
Former members of the AFP who have retired and/or were
Who may avail: honorably separated/discharged from the active military
service
Duly accomplished application form for OG9, PA/Army Reserve
Incorporation Command/Regional Community Defense
Group/Community Defense Centers
20
Photocopy of Retirement Office of the Army Adjutant
Order/Separation Orders
(Authenticated)
2 x 2 picture (2 copies) Local Photo Shops
Physical Examination Report (if applying Military Treatment Facilities
three (3) months after retirement)
Summary of Information Office of the Army Adjutant
CLIENT STEPS
For Retired Enlisted
RCDG/CDC will
Personnel:
validate the
Submit Duly S1
Accomplished Application
application and None 1 day
completion of RCDGs/CDCs
Form with Complete
requirements
Requirements
CDC/RCDG will
forward said S1
application to
None 1 day
RCDGs/CDCs
ARESCOM
Process
application at
ARESCOM for
Receives Incorporation G1,
Orders
approval of None 1 day
Commander, ARESCOM,
ARESCOM and
Issuance of Order
For Retired Officers: OG9, PA will
Submit Duly validate the Chief,
Accomplished Application
Form with Complete
application and None 1 day RPCMB, OG9,
Requirements to OG9, completion of PA
PA requirements
Chief,
For signature Procurement
None 2 days
of G1, PA Branch, OG1,
PA
For signature OSGAS
None 2 days
of SAGS Personnel
For approval of OVCPA
2 days
VC,PA Personnel
OG9 facilitate
DF to Army Chief,
Adjutant for 2 days RPCMB, OG9,
publication of PA
orders
Receives Incorporation Army Adjutant Army Adjutant
Orders
1 day
issues orders Personnel
TOTAL: None 11 days
Service is covered under GHQ Standard Operating Procedure Number 02 dated 21
May 2010, Subject: Incorporation or Retired and Honorably Separated/Discharged
AFP Personnel into the Reserve Force.
21
10. In Patient Service
This service has seven (7) wards which caters patients with the following cases:
Obstetrics-Gynecology, General Surgery, Orthopedic, Ophthalmology, Ear Nose
Throat, Cardiology, Nephrology, Neurology, Gastroenterology and Infectious.

Emergency Room/Out-Patient
2. Approved Authorization Slip by CO,
AGH
3. Official Receipt Finance Section, AGH
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Admission from
Complaint Emergency
Room/Out-Patient
Service None 30-40 minutes SHOD/MOD/RN
/RM
2. Secure Prescribed None

Medications *Only 5-10 minutes RN/RM/NA/
prescript- Wardman
ion is
given to
the patient
and
replaceme
nt for
emergenc
y drugs/
medicines
3. Request for It depends

Diagnostic on the
procedure
Procedures/ 10-20 minutes MOD/RN/RM/NA/
(Pls see
Laboratory Work-ups attached Registered
Cir 1 MedTech/
Schedule Registered
of Rates RadTech
and
Charges
4. Interpretation of It depends
Diagnostic Results on the 5-10 minutes
procedure
MOD/RN/RM/NA/
(Pls see
attached Registered
22
Cir 1 MedTech/
Schedule Registered
of Rates RadTech
and
Charges
5. Treatment It depends 5-10 minutes SHOD/MOD/RN
on the /RM
procedure
(Pls see
attached
Cir 1
Schedule
of Rates
and
Charges
6. Preparation of It depends 15 minutes SHOD/MOD/RN/
patients for Operation on the RM/NA/
procedure Wardman/
(Pls see Anesthesiologist
attached
Cir 1
Schedule
of Rates
and
Charges
or
replaceme
nt of
medical
supplies
7. Discharge It depends 20-30 SHOD/MOD/RN
on the Minutes /Registrar
procedure
(Pls see
Personnel
attached
Cir 1
Schedule
of Rates
and
Charges
or
replaceme
nt of
medical
supplies
Note: The above turnaround time is for the admission to discharge process but the
confinement period depends on the case management and condition of the patient.
23
11. Investigation/Disposition of other ESPA complaints/reports
Other ESPA complaints/reports include violations by military and civilian personnel of
RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised Penal Code
Title Seven in relation to Article of War 95.

Who may avail: All
(1 original copy)
2. Documentary evidence/s Complainant
(1 original copy per evidence)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Complainant 1. The IIB personnel
submits his/her validates the
affidavit- completeness of the
complaint and documents and None Ten (10) C, IIB/IIB NCO,
pertinent encodes the complaint Minutes OACESPA
documents to the in the master
investigation list/database of cases
personnel
2. The IIB personnel
informs the Five (5)
complainant to submit None C, IIB/IIB NCO,
Minutes
lacking documents (if OACESPA
there are any)
3. IIB personnel
drafts/prepares/sends
summon to respondent
and other personnel
involved through the
OESPA, PAMUs and
None Ten (10) days C, IIB/IIB NCO,
require them to submit
OACESPA
their respective counter-
affidavits.
- 2 days if respondent
is assigned inside
post
is Luzon-based
- 10 days if
respondent is assigned
in Visayas or Mindanao
24
4. Upon reporting of
respondent and other
personnel involved in
the case, IIB None 5 days C, IIB/IIB NCO,
personnel initiates the OACESPA
conduct of
investigation through
taking of the Sworn
Statements.
5. IIB personnel
prepares the
investigation report
and the result of
action None 28 days C, IIB/IIB NCO,
taken/disposition of OACESPA
the case (IR/SDF) for
approval of CG, PA as
recommended by
ACESPA.
6. Investigation
personnel Informs all
concerned on the None 2 days C, IIB/IIB NCO,
approved final OACESPA
disposition of the
case/complaint.
TOTAL: None Forty five (45)
days and 15
minutes
Service is covered under HPA Personnel Directive Nr 01 dated 09 March 2016, subject:
Disposition of Administrative Cases and Imposition of Sanctions
25
12. Issuance of Certification for Bonafide Members for Active
Military Personnel and Legal Dependents
The Certificate of Bonafide Member is one of the requirements to facilitate the

supporting documents for Special Financial Assistance, reimbursement of hospital
expenses, loans, legal beneficiaries of military personnel, dependents and other
stakeholders. This Certification is valid for six (6) months only.
Office or Division: OAA

Active Military Personnel and Dependents/Legal
Who may avail:
Beneficiaries
1. Letter Request Last Unit Assignment
2. Updated Summary of Information (SOI) IMB,OAA, PA
FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Submit the 1. Receive the letter
required request, validate and None 20 minutes Admin NCO,
documentx to the process the data Admin Branch,
Duty Enlisted OAA
Personnel/Admin
NCO at the OAA
lobby.
1. For signature of
Admin Officer. None Ten (10) Chief Admin
minutes Branch, OAA
2.Sign in the 2. Certificate shall be

Customer Log released by the duty None None
Book at OAA Duty EP/ Admin
EP at the OAA lobby
lobby. NCO, Admin
Branch, OAA
TOTAL: None 3o minutes

Service is covered under
26
13. Emergency Room Service
The Emergency Room Service has a treatment area for both medical and
surgical cases, observation rooms for adult and pediatric patients, and an Obstetrics
and Gynecology specialty clinic properly manned by ER personnel who are trained in
handling emergency and are able to provide prompt and definitive treatment 24 hours
daily. The said Service has life-saving medical equipment and supplies ready to
address various health needs of patient.

Emergency Room
2. Approved Authorization Slip by CO,
AGH
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Registration and Registered
Complaint Vital Signs None Five (5) Nurse/Registered
Taking/Triage minutes Midwife/Nursing
Attendant
2. Assessment
Senior House
For mass casualty, Officer on
patients are classified Duty/Medical
according to the severity Officer on
of the case: Duty/Registered
Nurse/Registered
RED – Immediate\ None 10-15 minutes
Midwife
YELLOW – Delayed
GREEN- Minimally
injured patients
BLACK – Dead or
Expectant
3. Consultation/
Diagnostic Work-
up/Treatment/ Php 30-40 minutes SHOD/MOD/RN/R
Observation 200.00 Maximum of M/NA
24 hrs stay
27
4. Disposition
It depends 10-15 minutes CO,AGH/SHOD/
a. Discharge on the MOD/RN/RM/NA/
procedure Wardman
b. Referral (Pls see
c. Evacuation attached 10-15 minutes
d. Admission Cir 1 20-30 minutes
e. Home Against Schedule
of Rates 5-10 minutes
Medical Advice
and
Charges
or
replaceme
nt of
medical
supplies)
or
replaceme
nt for
emergenc
y drugs/
supplies
14. Issuance of Statement of Service, Military Leave Records and

Certification of Legal Beneficiaries and Bonafide Members (Death
Claims)
This Certificate is issued to declare legal beneficiary/ies of military personnel who

died In-Line-Of-Duty status, thus, have the rights to claim benefits such as:
 Survivorship Benefit Claims
 Special Financial Assistance (SFA)
 House and Lot Remuneration
 Other affiliated financial institutions
Military Personnel whose death is considered Not In-Line-Of-Duty may also be
issued with Certification with purposes limited to claim benefits from affiliated financial
institution. Priority shall be given to the bereaved family of those who were Killed-in-
Action upon submission of required documents.

Who may avail: Dependents/Legal Beneficiaries/ Authorized Representatives
1 Complete Military Personnel File (MPF) Records Branch, OAA,PA
2.Letter Request Last Unit Assignment
3.Certificate of Beneficiaries (1 original copy) Last Unit Assignment
28
4.Casualty Report (1 original copy) Last Unit Assignment
5.Death Certificate (1 original copy with Philippine Statistics Office

Official receipt)
6. Duly Notarized Special Power of Attorney Any Law Firm/Office
(for authorized representatives only)
1. Submit the Receive the letter
required request/application None 20 minutes Duty Records
documents to the folder Processing NCO
Duty Records
Processing NCO at
the OAA lobby.
15. Issuance of JAGO Clearance/Certifications
The OAJA Clearance is issued to all active military and civilian personnel
needing this document that states that he/she has no pending case before the General
Courts-Martial. OAJA Certifications are also issued to assess, affirm, confirm or attest
in writing the validity of information or status of individuals or cases.
Type of Transaction: G2G- Government to Government
Who may avail: All active military, civilian personnel
1. Letter request duly endorsed by the Unit of requesting personnel or party
Unit Commander/Chief of Office
addressed to OAJA, PA ATTN:
Admin Branch, OAJA, PA;
2. Discipline Law and Order (DLO)
Clearance Army Adjutant
29
1. Submit the 1. Receive the letter
letter request request and DLO. None 3 minutes Record NCO on duty
and DLO in the Message
Center
Clearance to the 1.1 Log the request
and issue a OAJA, PA
NCO on duty in
receiving copy
the Message containing the name
Center. of the receiver,
his/her designation,
and date and time of
receipt;
1.2 Forward the
request and DLO to
the Admin NCO.
2. Admin NCO 33 minutes Admin NCO

examines the OAJA, PA
request and the
requirement.
2.1 Verify the

records on file if the
requesting
personnel has a
pending case before
the PAGCM or not.
 With pending
case – a certificate
will be issued stating
therein that he/she
has a pending case;
 No pending
case – a clearance
will be issued.
2.2 Prepare the

clearance or
certificate with the
Office seal;
2.3 Forward it to
Admin Officer for
his/her signature.
3. C, Admin signs
the clearance or
certificate.
4. Signed 1 minute C, Admin Branch,

clearance/certificate OAJA, PA
30
will be returned to Record NCO
the Message Center 3 minutes OAJA, PA
for release.
4.1 Issue the

clearance or
certificate to the
client.
4.2 Give
receiving
copy/logbook for
signature.
4.3 Keep copy

for file.
2.Sign
Receiving
Copy/Logbook
for the release
of the clearance
or certificate.
TOTAL NONE 40 minutes
16. Issuance of Military, Civilian Human Resource and Dependents

Identification Card (ID)
AFP ID shall be issued to military personnel in the active service, their

qualified dependents and civilian human resources and be used for official
transactions as required. Applications considered as non-appearance will be given a
schedule once the ID is available for release.

Active Military Personnel, Civilian Human Resource, and Legal
Who may avail:
Dependents
Active Officer/Enlisted Personnel
ID Processing Branch Window, OAA
1. Application form duly accomplished
and endorsed by applicant’s Admin
Officer
31
2. Officer – 1 Authenticated copy of latest OTAG, GHQ
Promotion Order Division/Unit Assignment
EP- Authenticated copy of latest Re-
enlistment Order
3.Old AFP ID to be surrendered Any Law Firm/Office
(if lost, attach Affidavit of Loss)
- 1 orig copy
Dependents:
a. Application form duly

accomplished and endorsed by
applicant’s Admin Officer
b. Spouse – Authenticated copy of Philippine Statistics Authority

marriage contract issued by PSA
Children – Authenticated copy of birth

certificate issued by PSA (only below 21
years old are qualified dependents)
Parents – Authenticated copy of marriage

contract and active personnel birth
certificate (for married, age of parents
should be 60 years old and above to be
qualified)
c.Authenticated copy of promotion order OTAG,GHQ/ Division/Unit Assignment

(Officer)/Re-enlistment order (EP)
d.Old AFP ID (if renewal) Any Law Firm/Office

(if lost, attach Affidavit of Loss)
e.Any valid ID Any Government Office
*Civilian HR (Requirements to be Civilian Personnel Office, APMC, PA
processed and endorsed by CPO, APMC
OAA facilitates only the picture taking and
ID printing)

1. Submit duly 1.Receive the None 15 minutes IMB Validation
accomplished required documents NCO
application form and validate the data
at IMB,OAA for
Validation
32
2. Pay the 2. Receive the Dependents
required fees at payment and issue ID: 15 minutes PCB Processing
the PCB, FCPA Official Receipt PhP45.00 NCO, FCPA
(For dependents
Lost
ID and lost ID
ONLY. If not, ID:PhP90.00
proceed to Step
3.Submit the 3.Receive the

validated required documents None 15 minutes ID Processing
documents to the NCO
and process the data
Duty Enlisted
Personnel/ID (Data Capture)
Processing NCO at For Appearance:
the IDP window. Biometric, picture
taking, thumb mark
and signature
For Non-
appearance:
Cropping of picture,
thumb mark and
signature
4. Print the ID Card ID Processing
None 2 minutes NCO
4.Sign in the 5.ID Card Shall be None 3 minutes ID Processing

Customer Log released at the ID NCO
Book at IDP Processing Branch
Branch Window
TOTAL: PhP135.00 50 minutes
17. Out-Patient Service
The Out Patient Service caters the following: Adult Medicine, Pediatrics,
Surgery, Obstetrics-Gynecology, Ophthalmology & Ear Nose Throat, Hypertension
Clinic, Diabetic Clinic, Fracture Clinic, Dermatology Clinic, Hematology Clinic, Urology
Clinic, Gastro-Intestinal Clinic and TB DOTS Clinic.

33
2. Prescription Slip Duty Doctor
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Registration,
Complaint Issuance of Patients None Ten (10) RN/NA
Record and Vital minutes
Signs Taking
2. Consultation None Ten (10) Medical Corps

minutes Officer/Civilian
3. Referral to other
Medical Officer/
specialties None Consultant
4. Treatment None
*Patient 45 minutes
a. Nebulization shall be Medical Corps
referred to Officer/Civilian
b. Immunization other Five (5)
c. Injection minutes Medical Officer/
hospital/cli
nic or Consultant/
Diagnostic Request replace Ten (10) RN/RM/NA
medicine/ Minutes
medical
supplies
5. Disposition None Ten (10) Medical Corps
Minutes Officer/Civilian
Medical Officer/
Consultant
6. Issuance of None Ten (10) Pharmacist
Medicines *Only Minutes Pharmacy Aide
prescript-
TB DOTS
ion is
a. Pharmacy given to Personnel
b. TB DOTS Clinic the patient
and
replaceme
nt for
emergenc
y drugs/
Medicines
18. Payment of Burial Allowance
Office or Division: Disbursement Branch (ASPA)

Who may avail: Military Legal Beneficiaries
1. Disbursement Voucher (1 original, 3 Philippine Army Major Units (PAMUs)
photocopies)
2. Obligation Request & Status (ORS) (1 Philippine Army Major Units (PAMUs)
original, 2 photocopies)
34
3.Report of Death (regardless of nature of Pension and Gratuity Assistance Branch,
death) OAA
4. Death Certificate Philippine Statistics Authority (PSA)
PERSON
AGENCY FEES TO PROCESSIN
CLIENT STEPS RESPONS
ACTIONS BE PAID G TIME
IBLE
1. Submit the 1. Receive DV log-
required in and assign
documents control number on
the voucher, verify
1.1 Upload correctness of
Data to FMIS computation and
Account. existence of None 8 minutes Disbursem
chargeability, and ent Branch
inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index
of Payments, None 5 minutes Disbursem
journalize and ent Branch
review the DV.
3. Check/Verify
availability of funds,
validate purpose
and object code per None 10 minutes Disbursem
obligation vs. ent Branch
nature of claim,
record obligation
number assigned
by MFO, assigns
cash allocation.
4. Final review,
approval and sign- None 3 minutes Chief
in the DV. Accountant
5. Log-out the DV. None 2 minutes Disbursem
ent Branch
6. Transmit DV to
PAMU for approval None 20 minutes Disbursem
of payment and ent Branch
pre-audit.
Total: 48 minutes
35
19. Payment of Special Financial Assistance (SFA)
Office or
Disbursement Branch (ASPA)
Division:
Type of
Transaction: G2G – Government to Government
photocopies)
2.Statement of Last 12 Months Finance Center Philippine Army (FCPA)
Earnings
3.Spot Report/Progress Report/ Philippine Army Major Units (PAMUs)
Casualty Report
4.Statement of Service Office of the Army Adjutant (OAA)
5.Certification of Dependents from the Office of the Army Adjutant (OAA)
Office of the Army Adjutant(If
applicable)
6.Marriage Certificate (If applicable) Philippine Statistics Authority (PSA)
CLIENT STEPS AGENCY ACTIONS
1. Submit the 1. Receive DV log-in
required and assign control
documents number on the
voucher, verify
correctness of
computation and
existence of None 8 minutes Disbursement
chargeability, and Branch
inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index
of Payments, None 5 minutes Disbursement
journalize and Branch
review the DV.
3. Check/Verify
validate purpose
and object code per None 10 minutes Disbursement
obligation vs. nature Branch
of claim, record
obligation code
number assigned by
36
MFO, assigns cash
allocation.
4. Final review,
approval and sign-in None 3 minutes Chief
the DV. Accountant
5. Log-out the DV. None 2 minutes Disbursement
Branch
6. Transmit DV to
PAMU for approval None 20 minutes Disbursement
of payment and pre- Branch
audit.
Total: 48 minutes
20. Payment of Utilities

Type of
Transaction: G2B – Government to Business
Who may avail: Philippine Army Major Units (PAMUs)
1.Disbursement Voucher (DV) (1 original, 3
Philippine Army Major Units (PAMUs)
photocopies)
2.Obligation Request and Status (ORS) (1
3.Advice of Sub-Allotment (ASA) (3
photocopies)
4.Receipts/Billing in the Name & Address of
Service Provider
the Unit
5.Certification, if not in the Name and Address
of the Unit:
a. That the Person is currently assigned to the
Unit
b. That the Billed Amount was used by the Philippine Army Major Units (PAMUs)
Unit
c. Certification must be signed by the Unit
Chief of Office. (3 photocopies)
PROCE
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SSING
BE PAID RESPONSIBLE
TIME
1. Receive DV, log-in
1.Submit the
and assign control Disbursement
required documents
number on the 8 Branch/ Journal
None
voucher, verify minutes & Miscellaneous
1.1 Upload Data to
correctness of Branch
FMIS Account.
computation and
37
existence of
chargeability, and
inspect the
completeness of
supporting documents.
2. Post/Record Disbursement
obligation to Index of 8 Branch/ Journal
None
Payments, journalize minutes & Miscellaneous
and review the DV. Branch
3. Check/Verify
validate purpose and
Bookkeeping
object code per
10 Branch/ Journal
obligation vs. nature of None
minutes & Miscellaneous
claim, record obligation
Branch
number assigned by
MFO, assigns cash
allocation.
4. Final review,
3 Chief
approval and sign-in None
minutes Accountant
the DV.
2 Disbursement
5. Log-out the DV None
minutes Branch
6. Transmit DV to
20 Disbursement
PAMU for approval of None
minutes Branch
payment and pre-audit.
51
Total:
minutes
21. Payment to Contract of Service Workers

Who may avail: Job-Contract Personnel
1.Disbursement Voucher (DV) (1 original,
3 photocopies)
photocopies)
4. Three (3) Copies of BIR form
1901/COR(for 1st claim)
38
5. Three (3) Copies of Income Sworn
Declaration (for 1st claim)
6. Three (3) Copies of BIR form 0605
(for 1st claim)
7. Three (3) Copies of
Contract/Appointment/Job Order
8.Approved Daily Time Record Philippine Army Major Units (PAMUs)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Receive DV
log-in and assign
control number
on the voucher,
1. Submit the required verify
Disbursement
documents correctness of
Branch /Journal &
computation and None 8 minutes
Miscellaneous
1.1 Upload Data to existence of
Branch
FMIS Account. chargeability,
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Disbursement
Index of Branch /Journal
None 8 minutes
Payments, &Miscellaneous
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
object code per Disbursement
obligation vs. Branch /Journal &
None 10 minutes
nature of claim, Miscellaneous
record obligation Branch
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
approval and None 3 minutes Chief Accountant
sign-in the DV.
5. Log-out the Disbursement
None 2 minutes
DV. Branch
39
6. Transmit DV
to PAMU for
Disbursement
approval of None 20 minutes
Branch
payment and
pre-audit.
Total: 51 minutes
22. Philippine Army Pre-entry Exams (AFPSAT, AQE & SWE)

It contains the step by step procedure on how to apply and take the Pre-
entry Exam

Who may avail: Those who want to apply for OCC, OPC & CSC
1. College Transcript of Record (Original) School
2. Diploma (Original) HPA/Concerned government agencies
3. Form 137 (For High School graduate) School
4. NBI Clearance or Police Clearance Municipal Office
5. 2x2 I.D Picture
6. 2 Valid IDs
7. PSA Birth Certificate PSA Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check the
completeness/authen
Register online
ticity of the ARO pers,
or through office None 5 mins
documents and APMC
registration
schedule applicant
for conduct of Exam
Distribute the test
Return on the
booklet and
date of exam
disseminate None
and proceed to
examination
Testing Room
procedures
Administer the
Take the Exam None 2 ½ hrs
examination
ATO Personnel
Check the answer
Submit the through optical
answer sheet to reading machine if None 5 working days
the proctor the examinee
“passed” or “failed”
Get AFPSAT
Issue AFPSAT Result None 5 mins
Result
40
For OPC and OCC Applicants who qualified for the course
Inform applicants on
Register to take
the schedule of Army None 5 mins
AQE
Qualifying Exam
Distribute the test
Take the AQE booklet and
(Army Qualifying disseminate None 30 mins ATO Personnel
Exam) examination
procedures
Submit answer
sheet of AQE to Check the Exam None 5 mins
the proctor
Inform Applicant of
Get AQE Result the result of his/her None
AQE
Distribute the test 2 hours
booklet and
Take SWE disseminate None
examination ATO Personnel
procedures
Administer the
examination
5 mins
Submit SWE None
answer sheet to Check the Exam
the proctor
Service is covered Circular Nr 2 DND GHQ AFP dated 10 April 2015; Subject: AFP
Service Aptitude Test (AFPSAT)
23. Physical Medical Examination Service

Physical Medical Examination Service caters comprehensive physical
examination to applicants of Officer Candidate Course, Technical and Administrative
Service, Officer Probationary Course, Probationary Officer Training Course and
Candidate Soldier Course.

2. Request for PME Requesting units
3. 2x2 Picture Authorized Agencies
4. Hepa B and Drug Test Result Authorized Agencies
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
41
1. Request for 1. Pre-Registration,
Physical Medical Verification of Half day to 1 C, Admin
Examination availability of fund and day Division, C, MFO,
supplies, Approval of None C, Logistics, CO
CO, AGH
2. Registration, 2. Issuance of
present ID and Checklist Form None 10 minutes PME Section
submit 2x2 Personnel
picture
3. Proceed to 3. Conduct of PME: 15 minutes
Physical Medical  Ophthalmology 5 minutes Medical Officer,
Examination  ENT 20 minutes Ophtha & ENT
 Dental 20 minutes Personnel, Dental
 Initial GPE None 3 days Personnel, NP
 Neuro-Psychiatry 15 minutes Personnel,
 Laboratory 20 minutes Laboratory
 X-ray 15 minutes Personnel, Xray
20 minutes Personnel, ECG
 ECG
Personnel
 Final GPE
2. Submit 4.Consolidation and *From 2-3 days PME Section
Result of Validation of Results other Personnel
Drug Test DOH
and Hepa accredit
Test ed
facility,
payment
shoulder
ed by
applicant
5. Encoding of Results None 30 minutes PME Section
Personnel
6. Signature and PME Section
Concurrence of None 20 minutes Personnel, C,
Results PME Section, CO
7. Transmittal to None 10 minutes PME Section

Requesting Unit Personnel
42
24. Processing of House & Lot Remuneration-Presidential
Management Staff
Processes the request of PA Personnel who are Killed-in-Action (KIA) in

relation to their claim for House and Lot Remuneration. The claim can either a house
and lot or a cash amount for improvement of existing house.

Classification: High Technical
Who may avail: Dependents of PA KIA Personnel
1. Original Death Certificate PSA Office
2. Recommendation from Unit Comdr Unit Office
3.Spot/Incident Report originally signed
by Battalion Commander or his Police Report
equivalent
4. Mil I.D. and Bonafide Member from
Personnel Itself
Army Adjutant
5. After Encounter Report Police report
6. Marriage Contract/Birth Certificate PSA Offcie
Division Adjutant
Copy
8. Authority to deposit- Original Copy Personnel Itself
9. Photocopy of LBP ATM Card Personnel Itself
PROCESSING PERSON
TIME RESPONSIBLE
KIA Beneficiaries, Receive and checks
PAMUs Liaison the completeness and
None 10 mins Mowel branch
authenticity of
documents
Prepares and submit
the recommendations None 4 hours Mowel branch
for HLR
Upon approval of
OG1, PA submit
recommendations to
AFPREO
Program
43
25. Processing of Survivorship Benefit Claims
Death benefit claims and commutation of unused leave claims due to the
declared legal beneficiaries of deceased military personnel whose death are declared in-
line-of-duty are facilitated and processed by the Pension and Gratuity Assistance Branch
(PGAB). Applications received by PGAB shall be checked as to completeness, validity
and authenticity of the documents/requirements prior to endorsement to various
concerned offices.

Who may avail: Legal Beneficiaries of Deceased Military Personnel
WHERE TO
CHECKLIST OF REQUIREMENTS
SECURE
CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND,
MURDER/ACCIDENT, SICKNESS
WIDOW/PARENT
PGAB/PGAO
a. Pensioner Update Form (PUF) - 5 copies
b. Application for Death Benefit Claims - 1 original copy,1 photocopy PGAB/PGAO

c. Marriage Contract of Widow/Parents w/ receipt 1 PSA original copy, PSA
10 photo copies
Attach CRS Form # 5 (Advisory on Marriages) w/ receipt - 1 PSA original Law
copy,10 photo copies Firm/Office
Attach affidavit of discrepancy (If any)
d. Birth Certificate of the Deceased w/ receipt -1 PSA original copy, 8 PSA
photocopies Law
If single attach CRS Form # 4 (CENOMAR) w/ receipt -1 PSA Firm/Office
original copy, 8 photocopies
Attach affidavit of discrepancy (If any)
e. Birth Certificate of Children and Wife w/ receipt -1 PSA original PSA
copy, 8 photo copiescopy Law
Attached affidavit of discrepancy (If Any) Firm/Office
f. Affidavit of Widow/Parents (Authenticated) 1 original copy, 7 Law
photocopies Firm/Office
g. JAGO Form 15 (Authenticated) -1 original copy, 7 photocopies PGAB/PGAO

h. Death Certificate if either of the Beneficiaries is Deceased-1 PSA PSA
original copy, 8 photocopies Law
Attach affidavit of discrepancy (If any) w/ receipt
44
i. Photocopy of ATM Savings Account Nr (LBP only) must be cleared Land Bank of
and stenciled -8 photocopies the
Philippines
j. Whole Body Picture, Post Card Size, Picture of Claimant -2 pieces Claimant
ADDITIONAL REQUIREMENTS UNIT

CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND, /PGAO
a. Death Certificate of the deceased, Register in LCR/PSA w/ receipt PSA
1 original copy, 15 photocopies
b. Spot Report - 1 orig, 4 photocopies UNIT/PGAO
c. Casualty Report - 1 orig, 3 photocopies UNIT/PGAO

d. Statement of Service from Unit -1 orig, 3 authenticated copies UNIT
(Attach one copy of all orders from Call to mil training to last
promotion order only)
e. Leave / Furlough Record from Unit- 1 orig, 1 authenticated copy UNIT
f. Statement of Last Payment 1 orig, 7 authenticated copies Finance
Center,PA
g. Authorization to Deduct 1 orig, 2 photocopies Format-
PGAB
h. Certificate of Beneficiaries from Unit 1 orig, 1 authenticated copy UNIT
FOR KIA/DIED ON WOUND ONLY (I-M) UNIT

i. Division Clearance 1 orig, 7 photocopies
j. After Encounter Report 1 orig, 7 photocopies UNIT
k. Sketch of Encounter 1 orig, 7 photocopies UNIT
l. Task Organization 1 orig, 7 photocopies UNIT
m. Autopsy Report or Post Mortem Certificate of Death, if wounded in Attending

action - 1 orig, 4 photocopies Physician/
Medical
Center
n. Explanation for late filing from Unit & wife/parents if single -1 orig, Claimant
2 photocopies (if submitted Three (3) years and more after death)
CAUSE OF DEATH: MURDER/ACCIDENT, SICKNESS ONLY
i. LOD Board Order
(1) Investigation Report 1 orig3 photocopies UNIT

(2) Creation of the LOD Board 1 orig, 1 photocopy
(3) Sworn Statement of Witness 1 orig, 1 photocopy
(4) Minutes of LOD Proceedings 1 orig, 1 photocopy
(5) Report of LOD Proceedings 1 orig, 1 photocopy
45
j. Explanation for late filing from Unit & wife/parents if single -1 orig, 2 Claimant
photocopy (if submitted Three (3) years and more after death)
ADDITIONAL REQUIREMENTS IF THE DECEASED HAS COMMON

LAW WIFE/CHILDREN
CAUSE OF DEATH: KILLED-IN-ACTION/DIED ON WOUND,

a. Birth Certificate of Children acknowledge by the father w/ receipt - PSA

1 PSA original copy, 8 photocopies
b. Affidavit of Common Law Wife (CLW) (Authenticated) - 1 orig, Law

4 photocopies Firm/Office
c. Affidavit of Two (2) Disinterested Person (Authenticated) - Law

1 orig, 4 photocopies Firm/Office
d. Affidavit of Guardianship of Children (Authenticated) - Law

1 orig, 4 photocopies Firm/Office
e. Photocopy of ATM Savings Account Nr (LBP only) (write your Land bank of
contact number and signature - 8 photocopies the Phils
f. PUF of Guardian & Children w/ signature & thumb mark - Form-

1 orig, 4 photocopies PGAB/PGAO

1. Claimant or Receive the
liaison shall application folder. None 20 minutes Duty PGAB &
submit the Check the Processing NCO
required completeness, validity
documents to the
and authenticity of
Duty PGAB
documents.(claimant
Processing NCO
at the OAA lobby.
shall be informed thru
call regarding the
status of application.)
Draft Battle Casualty
Report, Report of None 15 working days PGAB Processing
Death and Command NCO
Clearance, Request
for SOS, Certificate of
Ben and MLFR/
Prepare DV for Burial
Allowance; Endorse
approval for issuance
46
of posthumous and
commutation of
unused leave order
Secure APAO PGAB Processing

clearance (at APAO), None Two (2) days for NCO
Statement of Last SLP & APAO
Payment (at FCPA), Clearance
Legal Opinion, 15 working days
Declaration of Legal to one (1) month
Beneficiaries and for Legal
Decree of Final Opinion, DLB
Distribution (at OAJA) and DFD
(15 working days) especially if the
claim is
contested
Wait for CG’s Approval
for Posthumous None 15 working days
Retirement/Separation to one (1) month PGAB Processing
of EP & CUL of both NCO
EP & Officers)
(15 working days –one
(1) months
Secure and request None 15 minutes PGAB Processing
from Publication & NCO
distribution Branch,
OAA the published &
authenticated Special
Order for posthumous
and CUL
(Claimant shall be Prepare and Transmit None PGAB Processing
informed thru call to AFP PGMC the One (1) day NCO
once the folder is complete folder of EP (every
received at for processing, Thursday)
AFPPGMC) funding and payment
of monthly pension
and folder of Officers
for approval of
Posthumous
Retirement/Separation
(weekly)
(Claimant shall be Prepare and transmit None Three (3 days) PGAB Processing
informed thru call to FCPA the NCO
once the folder is documents for
received at processing of fund
FCPA) and payment of CUL
(EP & Officer) and
47
separation claims
(Officer)
TOTAL: None Approximately

two (2) months
& 15 working
days
26. Public Bidding

Type of
Who may avail: Philippine Army Personnel
3 photocopies)
photocopies)
4.Requisition and Issue Slip (RIS-NIS)(3
photocopies)
5.Unit Procurement Request(3
photocopies)
6.Pre-procurement Conference (Goods w/
Philippine Army Bids and Awards
ABC>P2M; Infra w/ABC>P5M; and
Committee (PABAC)
Consultancy w/ ABC>P1M)
7.Letter to Observer (5 days before Philippine Army Bids and Awards
procurement stage) Committee (PABAC)
8.Bidding Documents
Committee (PABAC)
9.Supplemental/Bid Bulletin (if any)
Committee (PABAC)
10.Invitation to Bid (ITB) / Request for
Expression of Interest
a. Conspicuous Places for 7 Days
Committee (PABAC)
b. PhilGEPS posting for 7 Days
c. Posting at agency website
11.Minutes of Pre-bid Conference Philippine Army Bids and Awards
(ABC>P1M) Committee (PABAC)
12.Legal, Technical and Financial
Seller / Service Provider
Documents
48
13.Bid security or Bid Securing
Declaration
14.PhilGEPS Registration (Goods & Infra) Seller / Service Provider
15.SEC (Corp/Partnership) DTI (Sole
Prop.); CDA (Coop)
16.Mayor's/Business Permit Seller / Service Provider
17.Tax Clearance Seller / Service Provider
18.Philippine Contractors Accreditation
Board(PCAB) License and Registration Seller / Service Provider
(Infra)
19.Statement of all Ongoing Government
and Private Contracts (Goods and Infra)
20.Statement of Single Largest Completed
Contracts (SLCC) (for Goods and Infra)
21.Net Financial Contracting
Capacity(NFCC) Computation (Goods &
Infra) or committed Line of Credit (for
Goods only)
22.Joint Venture Agreement (JVA) or Duly
Notarized Statement (if applicable)
23.Audited Financial Statements Seller / Service Provider
24.Organizational chart (Consultancy
Services)
25.Technical Specifications (Goods);
Project Requirements (Infra); Approach,
work plan, and schedule (Consulting
Services)
26.List of key personnel to be assigned to
the contract to be bid (Consultancy)
27.Omnibus Sworn Statement Seller / Service Provider
28.Special Power of Attorney (Sole Prop);
Board/Partnership Resolution or
Secretary's Certificate (for Corp or
Partnership)
29.Warranty Undertaking Seller / Service Provider
30.Statement of Compliance Seller / Service Provider
31.Bid Forms Seller / Service Provider
32.Abstract of Bids
Committee (PABAC)
33.Minutes of Receipt and Opening of Bid Philippine Army Bids and Awards
Envelopes Committee (PABAC)
34.Brochure (if applicable) Seller / Service Provider
35.Post-Qualification Requirements Seller / Service Provider
36.Post-Qualification Report
Committee (PABAC)
49
37.BAC Resolution on awarding of Philippine Army Bids and Awards
Contract Committee (PABAC)
38.Notice of Award
Committee (PABAC)
39.PhilGEPS posting (within 3 days) PhilGEPS Website
40.Contract Agreement/Purchase Order
Committee (PABAC)
41.Performance Security Seller / Service Provider
42.Funding (Certification of Availability of
Allotment and Obligation Request and Accounting Service Philippine Army
Status)
43.Notice To Proceed
Committee (PABAC)
44.PhilGEPS posting (within 3 days) PhilGEPS Website
45.Letter to COA (Photocopy of Docs -
NOA, NTP, PO and letter from supplier re
Committee (PABAC)
schedule of delivery)
46.Delivery Receipt and Invoice Seller / Service Provider
47.Certificate of Acceptance by End User
Committee (PABAC)
48.Notice of Delivery addressed to COA
Committee (PABAC)
Technical Inspection and Acceptance
49.TIAC Report
Committee (TIAC)
50.Delivery of Items Inspection Report
Committee (PABAC)
51.Inspection and Acceptance Report
Committee (PABAC)
FEES PROCES
PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SING
RESPONSIBLE
PAID TIME
1. Receive DV, log-
in and assign control
number on the
1. Submit the voucher, verify
required correctness of
Disbursement
documents computation and 10
None Branch/ Journal &
existence of minutes
Miscellaneous
1.1 Upload Data to chargeability, and
Branch
FMIS Account. inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index of 10
None Disbursement
Payments, journalize minutes
Branch/ Journal &
and review the DV.
50
Miscellaneous
Branch
3. Check/Verify
object code per
obligation vs. nature
of claim, record
obligation number Bookkeeping
assigned by MFO, Branch/ Journal &
15
assigns cash None Miscellaneous
minutes
allocation. Branch
4. Final review,
approval and sign-in None 5 minutes Chief Accountant
the DV.
5. Log-out the DV None 2 minutes Disbursement

Branch
6. Transmit DV to
PAMU for approval 20 Disbursement
None
of payment and pre- minutes Branch
audit.
1 hour 2
Total:
minutes
27. Recruitment of PA Officers (OCC and OPC)
A procedure that will be undergone by aspiring applicants who wish

to join the Philippine Army
Who may avail: OCC and OPC qualified applicants
1. Baccalaureate degree School
2. Documentary evidence/s
3. Single without child
4. atleast 5” (both Female and Male)
5.Physically, mentally & psychologically fit Military Hospital
6. 21-29 y/o on the start of the training
7. No Pending Case
8. AFPSAT result (OCC and OPC)
9. Commissioned in the Reserve Force as
2LT not more than 31 yrs old on the date of
CAD (OPC)
51
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Register/Submit
Consolidate all the
application to
requirements of None 30 mins ARO Pers
ARO
applicants
Luz/Vis/Min
Conduct of initial
Appear for interview by PA Chief, RAD,
None 1 day
initial interview Officer Selection APMC
Committee
Monitor the conduct of
If Selected:
Physical Medical AGH & RAD,
Physical None 15 working days
Exam in coord with APMC
Medical Exam
AGH
Dir, SSC,
Administer the
Physical ASCOM &
conduct of Physical None 2 hours
Fitness Test Chief, RAD,
Fitness Test
APMC
Final
Appear for final interview/deliberation
None 1 day RAD, OG1
interview of PA Officer
Admission Board
If Selected:
Take Turn-over candidates Chief,
None 1 day
Oath/Report to to TRADOC RAD,APMC
TRADOC
TOTAL: None 18 Working Days
Service is covered under Circular No. 2 GHQ AFP dated 22 Aug 2014; Subject
Procurement of Officers in Philippine Army
28. Reimbursement of Funeral Expenses

photocopies)
2. Obligation Request & Status (ORS) (1 Philippine Army Major Units (PAMUs)
3.Spot Report/Progress Report/ Casualty Philippine Army Major Units (PAMUs)
Report (Battle Death)
4. Cert from Unit Commander that Death is Philippine Army Major Units (PAMUs)
Service Related (Non-Battle Death)
5. Cert of Line of Duty (Non-Battle Death) Philippine Army Major Units (PAMUs)
52
6. Medical Report (Non-Battle Death and if Philippine Army Major Units (PAMUs)
Died in Hospital)
7. Official Receipts/Invoices Philippine Army Major Units (PAMUs)
8. Abstract of Receipts Philippine Army Major Units (PAMUs)
9. Certificate of Authenticity of Receipts Philippine Army Major Units (PAMUs)
10. Death Certificate Philippine Statistics Authority (PSA)
PERSON
CLIENT STEPS RESPONSIBL
E
1. Submit the 1. Receive DV log-
required in and assign
documents control number on
the voucher, verify
1.1 Upload correctness of
Data to FMIS computation and
Account. existence of None 8 minutes Disbursement
inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index
of Payments, None 5 minutes Disbursement
review the DV.
3. Check/Verify
validate purpose
and object code per None 10 minutes Disbursement
obligation vs. Branch
nature of claim,
record obligation
number assigned
by MFO, assigns
cash allocation.
4. Final review,
approval and sign- None 3 minutes Chief
in the DV. Accountant
5. Log-out the DV. None 2 minutes Disbursement
Branch
6. Transmit DV to
PAMU for approval None 20 minutes Disbursement
of payment and Branch
pre-audit.
Total: 48 minutes
53
29. Remittances to Financial Institutions

Type of
Who may avail: PA Uniformed Personnel
1.Disbursement Voucher (DV) (1
Finance Center, Philippine Army (FCPA)
2.Summary of Deductions from FSFO Finance Center, Philippine Army (FCPA)
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Receive DV,
log-in and assign
control number
on the voucher,
1.Submit the
verify correctness Disbursement
required documents
of computation Branch/ Journal
None 8 minutes
and existence of & Miscellaneous
1.1 Upload Data to
FMIS Account.
inspect the
completeness of
supporting
documents.
2. Post/Record
Index of Branch/ Journal
None 8 minutes
Payments, & Miscellaneous
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
Bookkeeping
object code per
Branch/ Journal
obligation vs. None 10 minutes
& Miscellaneous
nature of claim,
Branch
record obligation
number assigned
by MFO, assigns
cash allocation.
54
4. Final review,
Chief
approval and None 3 minutes
Accountant
sign-in the DV.
Disbursement
5. Log-out the DV None 2 minutes
Branch
6. Transmit DV to
FCPA for Disbursement
None 20 minutes
approval of Branch
payment.
Total: 51 minutes
30. Rendering of Legal Advice
The Legal Officers of the Office renders legal advice to individuals, military or
civilian personnel and/or their beneficiaries who comes to the Office for legal advice
in relation to a particular issue or situation.

G2G – Government to Government
Type of Transaction:
G2C- Government to Citizen
All military, civilian personnel and their
Who may avail:
beneficiaries.
Personal appearance and Visitor’s
Secure Visitor’s Slip in the Message Center
Slip/ID
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1.Present his/her 1. Receive the
ID to the NCO and Client’s ID and None 3 minutes NCO on duty in
sign in his/her give the Client the Message
name and his/her Center
Logbook and
concern in the OAJA, PA
Client Logbook and Visitor’s Slip.
Visitor’s Slip in the
1.2 Refer
Message Center.
the Client to
the Duty
Officer.
2.Give the visitor’s 2. Receive the 55 minutes Duty Officer

slip to the duty visitor’s slip OAJA, PA
Officer for and sign it
signature. after the
Officer has
55
rendered legal
advice.
Record NCO
3.Give the visitor’s 3.Receive the 2 minutes
OAJA, PA
slip to the NCO in visitor’s slip
the Message and give the
Center and sign
the logbook. logbook to the
client so
he/she can log
the time.
TOTAL NONE 1 hour
31. Response to Domestic-Related Queries
Domestic-related queries are questions asked by the spouses of our military

personnel who are victims of abandonment, non-support, and insufficient support. They
usually seek advice on how to go about their predicament and want to know what will be the
procedure should they decide to pursue a complaint against their spouse.

1. Marriage Certificate (1 original copy) Philippine Statistics Authority
2. Birth Certificate (1 original copy for each Philippine Statistics Authority
child)
3. Dependent ID/Government-Issued ID Concerned government agencies
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. The client 1. The investigation
approaches the personnel gives the
IIB, OACESPA OACESPA logbook None 2 minutes C, IIB/IIB NCO,
and requires the client OACESPA
to log in the record
book.
2. The client 2. IIB personnel
informs the IIB verifies the
personnel authenticity of None Five (5) Minutes C, IIB/IIB NCO,
regarding her documents submitted OACESPA
concern/problem
and presents
his/her family
documents
56
3. The client 3. IIB personnel
proceeds at the initiates the initial None Twenty (20) C, IIB/IIB NCO,
IIB cubicle interview/assessment Minutes OACESPA
4. The client 4. The IIB advises the

communicates client to submit his/her
his/her queries to lacking documents (if
IIB personnel there are any) and to None 5 minutes C, IIB/IIB NCO,
return to OACESPA OACESPA
after 7 working days if
his/her spouse is
assigned in Luzon;
After 10 working days
if his/her spouse is
assigned in Visayas or
Mindanao
5. Client fills-out 5. IIB personnel

the feedback provides the client a None Eight (8) C, IIB/IIB NCO,
form feedback form minutes OACESPA
TOTAL: None 40 minutes
32. Small Value Procurement (SVP) 53.9 and Shopping 52.1a and
52.1b

Type of Transaction: G2B – Government to Business
1.Disbursement Voucher (DV) (1 original, Philippine Army Major Units (PAMUs)
3 photocopies)
2.Obligation Request and Status (ORS) Philippine Army Major Units (PAMUs)
(1 original, 2 photocopies)
3.Advice of Sub-Allotment (ASA) (3 Philippine Army Major Units (PAMUs)
photocopies)
4.Requisition and Issue Slip (RIS-NIS) (3 Philippine Army Major Units (PAMUs)
photocopies)
5.Unit Procurement Request (UPR) (3 Philippine Army Major Units (PAMUs)
photocopies)
6.PhilGEPS posting of Request for PHILGEPS Website
Quotation (RFQ) (if ABC > P50,000.00)
(3 photocopies)
7.Price Offers / Canvass Proposal (CP) / Seller/ Service Provider
Request for Quotation (RFQ) with
eligibility requirements(3 photocopies)
8.Proof of posting at conspicuous places Philippine Army Procurement Center (PAPC)
for 3 calendar days(3 photocopies)
57
9.Minutes of Meeting on Opening of Philippine Army Procurement Center (PAPC)
CP/RFQ and Awarding of Project
10.Abstract of Canvass and Philippine Army Procurement Center (PAPC)

Recommendation of Award
11.Notice of Award Philippine Army Procurement Center (PAPC)
12.Purchase Order Philippine Army Procurement Center (PAPC)
13.Notice To Proceed Philippine Army Procurement Center (PAPC)
14.Letter to COA (Photocopy of Docs - Philippine Army Procurement Center (PAPC)
NOA, NTP, PO and letter from supplier re
schedule of delivery)
15.Delivery Receipt and Invoice Seller/ Service Provider
16.Notice of Delivery addressed to COA Army Property Accountability Office (APAO)
17.Delivery of Items Inspection Report Philippine Army Major Units (PAMUs)
18.TIAC Report (if applicable) Technical Inspection Acceptance Committee
(TIAC)
19.Inspection and Acceptance Report Philippine Army Major Units (PAMUs)
20.Certificate of Acceptance by End User Philippine Army Major Units (PAMUs)
FOR REPAIRS & MAINTENANCE
1.Bill of Materials and Cost Estimate (for Post-Engineer Detachment (PED)
buildings and other structures)(3
photocopies)
2.Material Requirement List (for R&M of Post-Engineer Detachment (PED)
Vehicles, Machineries, ICT and others)(3
photocopies)
3.Pre-Repair Inspection Report, certified Philippine Army Major Units (PAMUs)
by Unit Property Officer (for R&M of all
PPE/semi-expendables) with PICTURE(3
photocopies)
4.Scope of Work (for buildings, other Philippine Army Major Units (PAMUs)
structures and motor vehicles)
FOR TRAINING EXPENSES
1.Training Directive Philippine Army Major Units (PAMUs)
FOR REPRESENTATION EXPENSES
1.DF/Conference Notice/Activity Philippine Army Major Units (PAMUs)
Schedule/Programs
2.Attendees Philippine Army Major Units (PAMUs)
CLIENT STEPS
1. Receive DV,
log-in and
1. Submit the required assign control
documents number on the Disbursement
voucher, verify None 10 minutes Branch/ Journal
1.1 Upload Data to correctness of & Miscellaneous
FMIS Account. computation and Branch
existence of
chargeability,
58
and inspect the
completeness of
supporting
documents.
2. Post/Record
None 10 minutes
journalize and Branch Br
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
object code per Bookkeeping
obligation vs. Branch/ Journal
None 15 minutes
nature of claim, & Miscellaneous
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
Accountant
sign-in the DV.
None 2 minutes
DV Branch
6. Transmit DV
to PAMU for
Disbursement
Branch
payment and
pre-audit.
1 hour 2
Total:
minutes
59
33. Support Service
Support Service caters request for medical team and request for ambulance
conduction (Emergency & Non-Emergency).
1. Approved Letter Request by CO, AGH Requesting Unit/Person
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1A. Request for 1. Organization of Emergency
Ambulance Medical Team Ten (10) Room Personnel/
Conduction P1,600 minutes SHOD/MOD/
(Emergency) for 1st 5
km
within
Metro
Manila,
Succeed
ing km –
P100
per hour
2. Dispatch of None Five (5) Operations

Ambulance minutes Personnel/AOD/
Motorpool NCO
60
34. Transfer of Fund to Philippine International Trading Corporation
(PITC)
Type of
Who may avail: PITC
1.Disbursement Voucher (DV) (1
2 .Obligation Request and Status
(ORS) (1 original, 2 photocopies)
3.Agency Outsourcing Request Philippine Army Major Units (PAMUs)
Philippine Army Bids and Awards Committee
5.BAC Resolution
(PABAC)
6.Approved Procurement Plan (APP) Philippine Army Major Units (PAMUs)
7.Project Procurement Management
Plan (PPMP)
CLIENT STEPS
1. Receive DV,
log-in and assign
control number
1.Submit the on the voucher,
required verify correctness Disbursement
documents of computation Branch/ Journal &
None 8 minutes
and existence of Miscellaneous
1.1 Upload Data to chargeability, and Branch
FMIS Account. inspect the
completeness of
supporting
documents.
2. Post/Record
Index of Branch/ Journal &
None 8 minutes
Payments, Miscellaneous
review the DV.
61
3. Check/Verify
availability of
funds, validate
purpose and
Bookkeeping
object code per
Branch/ Journal &
obligation vs. None 10 minutes
Miscellaneous
nature of claim,
Branch
record obligation
number assigned
by MFO, assigns
cash allocation.
4. Final review,
sign-in the DV.
Disbursement
5. Log-out the DV None 2 minutes
Branch
6. Transmit DV to
FCPA for Disbursement
None 20 minutes
approval of Branch
payment.
Total: 51 minutes
62
Headquarters Philippine Army
(Central Office)
Internal Services
63
1. AGH Registrar Service
Registrar Service caters issuance of certificate of live birth, and issuance of

certificate of death.

Who may avail: Military Personnel, dependents, and authorized civilians
1. Any of the following:
 Military ID
 Dependents ID Authorized Offices/Units
 Civilian Employees ID
2. New Born Data OB Gyne Ward
3. Certificate of Live Birth Form Registrar Section, AGH
2. Certificate of Death Form Registrar Section, AGH
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1A. Request for 1. Issuance of
Certificate of Live Certificate of Live Birth Five (5) Attending
Birth, Submit Form None minutes Physician,
Accomplished Registrar
New Born Data Personnel
2. Accomplished 2. Encoding of data None 5-10 minutes
Live Birth Form Registrar
and present Personnel
identification card
4. Issuance of Five (5) Registrar
Certificate of Live Birth None minutes Personnel
1B. Request for 1. Verification of Registrar
Certificate of patients record to None Ten (10) Personnel/
Death Emergency Room minutes Emergency
personnel Room Personnel/
SHOD/MOD
Form
2.Accomplished 2. Encoding of Data None 5-10 minutes Registrar
Certificate of Personnel
Death and
64
present
identification card
2. Ancillary/Diagnostic Service
Ancillary/Diagnostic has the following services: X-ray, Clinical Laboratory,

Heart Station, and Physical Medical Rehabilitation Service (PMRS).

1. Any of the following:
 Military ID
2. Diagnostic Request Attending Physician
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Complaint Schedule of Special
Procedure
 X-Ray None Five (5) RRT/RMT/Heart
 Clinical minutes Station
Laboratory Personnel/RPT
 Heart Station
 PMRS
2. Perform None 5-10 minutes

procedure
 X-Ray 10-15 minutes
 Clinical
Laboratory
(Specimen
Collection) 10-45 minutes
65
 Heart station 15- 20 minutes
 PMRS
(Initial
Evaluation and
Assessment)
3. Read and
interpret results 10 minutes
 X-Ray None
 Clinical 5- 50 minutes
Laboratory Radiologist/
 Heart Station 30 minutes Medical Corps
 PMRS upon Officer/Internist/
(Goal Planning/ availability of Cardiologist
Schedule of doctor
Treatment) 10 inutes
4. Release of
Results 3 working days
 X-Ray None Maximum of 8 Medical Corps
 Clinical hours
Officer/Civilian
Laboratory Medical Officer/
Maximum of 2 Consultant/
 Heart Station weeks since RN/RM/NA
 PMRS official result is
(Goal Planning/ from AFPHSC
Schedule of
Treatment)
 Implementation 10 minutes
of Treatment
Plan
 Documentation
of Re- 1-2 hrs
evaluation
(after 10 5-10
sessions) minutes
 Aftercare
15 minutes
66
3. Appeals Related to PAOSLL
The PAOSLL Readjustment NCO assist the Secretariat of the PAOSLL

readjustment Board to process the request for appeals of Officers who
have a problem on error pertaining to the seniority or promotions

Type of Transaction: G2G - Government to Government
Who may avail: All active PA Personnel
1. Letter of Personnel Itself
Appeal from
the
concerned O
2. fficer
2. Supporting Documents
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
SLL NCO,
Officers (Regular Check completeness
None 2 hours Promotion Br,
and Reserve) of documents
APMC
Schedule the PA
Officer SLL Board None 1 day
deliberation
Secretary, PA
Convene Board
None 1 day Officer SLL
Deliberation
Board
Sends Board
SLL NCO,
Resolution to OG1,
None 1 day Promotion Br,
PA for approval of
APMC
CGPA
SLL NCO,
Monitoring None Promotion Br,
APMC
If APPROVED, APMC Promotion Br,
will publish readjusted APMC
SLL distribute copies None 2 day
to GHQ and PA major
units/offices
Service is covered under EO 138 & RA 291
67
4. Application for Change of AFP Occupational Specialty (AFPOS)
Change of AFPOS to all officers up to 05 (LTC)

1. Updated SOI Office of Information Management Branch
2. Personnel Action Form Unit Office Assigned
3. Recommendation from Unit Unit Commander
Commander
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit
Receive/check the
documents to
completeness of None 5 mins Career Adviser
loosing Career
documents
Adviser
Philippine Army
Change of AFPOS None 1 day
Board deliberation
Sec, PACAB
Board Chairman
resolution to OG1, PA
G1 recommends
None
approval to CG, PA 10 working
Approval/disapproval None days G1, PA
if approved: Forwards
approved SDF to OAA
None
for publication of
orders
if disapproved:
Requesting person is
None CG, PA
notified why request
was denied
Publish and issue
Gets order None 2 days G1, PA
orders
TOTAL: None 16 working
days
Service is covered under SOP # 04, HPA Amended Change of Armed Forces of the
Philippines Occupational Specialty (AFPOS)
68
5. Application for Change Family Name & Civil Status
Process request of PA Personnel for the Issuance of Orders allowing

Changes in their name and Civil Status in all AFP records.

Who may avail: All active PA female Officers & EP
1. Request duly signed by Unit
Unit Office
Commander
2. Personnel Action Form Unit Office
3. Approved Request Permission to
Unit Office
marry
4. Marriage Contract-PSO PSA Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Check for the
documents to completeness of None 15 mins Mowel branch
MOWEL Branch documents
Received the
documents from None 5 mins
Admin APMC
Prepares and submit
recommendation for
None 1 day Mowel branch
chance of Family
name and civil status
Forward approved
recommendation to None 1 day
OJ1, GHQ
Monitoring None
Service is covered under AFP Personnel Directive Nr 03 dtd 20 August 2008.
6. Application for Command & General Staff Course

Processes application of Officers to be recommended to undergo
Command & General Staff Course

PA Active Officers with at least a rank of MAJOR (O-4) with a
Who may avail: minimum five (5) years remaining in the service reckoned from
the date of the CGSC completion
69
1. PME from AGH Military Hospital
2. PFT from SSC, IMCOM SSC, IMCOM PA
3. Army Qualifying Exam administered by
ALDEC, TRADOC School
ALDEC, TRADOC
4. OAR from last three (3) Commander Unit Office
5. Updated SOI (8 copies) Office of the Information Management
Branch
6. Unit G2 Clearance Office of the Army Adjutant
7. Personal History Statement
Personnel Itself
(handwritten/no photocopy)
8. DLO, PA Clearance Office of the Army Adjutant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Deliberate proposed
candidates (After
receiving Training None 1 day ETB/CAD
Directive from OG8,
PA)
Send Radio message
to candidates for None 1 day ETB
processing
Submit pertinent Check completeness
None 5 mins ETB
documents of documents
Army Qualifying
Administer the AQE None 1 day SOS, TRADOC
Exam
Administer the
PFT None 3 hours SSC, ASCOM
conduct of PFT
Administer the
Medical/Physical conduct of
None 5 working days AGH
Exam Medical/Physical
Exam
Conduct of Screening
None 1 day ETB
Committee
Approval/Disapproval None
Conduct Deliberation
for the final list to
undergo the
AFPCGSC Screening None 1 day ETB/OG1
Process to be
forwarded to OJ1,
GHQ
General English
Administer the Exam None 1 day AFPCGSC
Test
Nuero Exam Administer the Exam None 1 week AFPMC
Administer the
Oral Interview None 1 day AFPCGSC
interview
70
Request of issuance
Training Proper of temporary duty to None 1 day ETB/OG1
AFPCGSC
days
Service is covered under SOP Nr 12 HPA dtd 29 July 2009; Subject Screening and
Selection of Officers for Admission to Command & General Staff Course (CGSC)
7. Application for Leave Abroad
Process request of PA Personnel for the Issuance of Orders

allowing them to spend their leave outside the country

1. Accomplished Personnel Action Form Unit Office
2. Updated Leave Record Office of the Army Adjutant
3. Certification that the applicant will not
request for separation/reversion while on
Unit Office
abroad (signed by the requesting party
and administered by admin Officer
4. Affidavit that the applicant has enough
fund to support his/her travel abroad
Unit Office
(signed by the requesting party and
administered by admin Officer)
5. DLO & G2, PA Clearance Office of the Army Adjutant
6. Photocopy of VISA & Passport Personnel Itself
6. Accident & Health Insurance Hospital
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Check for the
documents to completeness of None 15 mins Mowel branch
MOWEL Branch documents
Received the
documents from None 5 mins
Admin APMC
Prepares and submit
recommendation for
None 3 hrs Mowel branch
Application of leave
abroad
Monitoring None
TOTAL: None 1 working day
71
Service is covered under policies and directives (AFPRG 131-272 GHQ AFP dtd 10
March 2000
8. Application for Local Schooling (Service Course)
Processes applications of PA Personnel to undergo local schooling for

career and Specialization Courses

1. Unit/Chief of Office Recommendation Unit Office
2. Updated SOI Office of the Army Adjutant
3. PFT result SSC, IMCOM PA
4. Medical Certificate (Military Hospital) Military Hospital
5. Clearances (DLO,PA, G2,PA, Office of the Army Adjutant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
PAMU G1 will
Consolidate 10 working
submit list of None CAD/ ETB
recommended list days
recommendees
Publication &
dissemination of
None 1 day ETB
Training Directive from
OG8, PA
Send rad msg to
PAMUs re initial list of None 1 day ETB
students
Request
deferment/ Deliberate request None 3 days CAD & ETB
replacement
Approval or Career Mgmt
None 1 day
Disapproval Committee
Send rad Msg re Final
None 1 day ETB
List of Students
Report to the
respective
None 1 day
Training Schools
& ATG
Issuance of A/U Order
of students to None 1 day ETB
TRADOC
Training Proper None
TOTAL: None None
72
Service is covered under Training Directive per Training Cycle by OG8, PA
9. Application for Schooling Abroad
Processes applications of PA Personnel to Undergo Foreign Training

on countries with Invitation for Foreign Courses.

Classification: High Technical
All active PA personnel who have served a minimum continuous
commissioned/enlisted military service of three (3) years, except
for officers from the Technical and Administrative Services, and
Who may avail:
officers recommended for foreign Basic Career Courses and
highly Technical Courses, or with at least 5 yrs remaining in
active service
2. OARs from three (3) latest
Unit Office
Commanders
3. Latest PFT result SSC, IMCOM PA
4. Updated SOI Office of the Information Management
Branch
5. Command Clearance G2, PA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Publication of foreign
None 1 day ETB
courses
Checks completeness
Submit docs None 5 mins ETB
of documents
Request PA
Schooling Board to Chief, ETB,
None 1 day
convene for APMC
deliberation
Notify concerned
If Selected:
personnel and require FTS NCO, ETB,
Sign Training None
him/her to sign APMC
Contract 1 day
training contact
Submit Notarized Receive Training FTS NCO, ETB,
None
Training Contract Contract APMC
APMC recommends
A/U to HHSG,PA of Chief, ETB,
None 5 working days
concerned personnel APMC
to OG1,PA
73
Secure a copy of
Publish and issues
A/U order from None OAA
orders
OAA
Secure course Provide requirement
None 1 week OG8
requirements checklist
Course
Training Proper None
duration
days
Service is covered under Circular Nr 5 HPA dtd 05 Nov 10; Subject: Selection of AFP
Military Personnel for Foreign Training and Utilization of the Graduates
10. Application for Special Promotion and Confirmation of Rank

of PA Enlisted Personnel
Deliberate all candidates for Special Promotion as recommended

by Unit Promotion Boards.

Ty G2G - Government to Government
pe of Transaction:
All active EP recommended by PAMU Comdrs for Special
Who may avail:
Promotion
1. Recommendation from PAMU Cmdr
UPAMU/PA Offices
(MP/PP/AP/OSP/PFP)
2. After Encounter report with Task
Unit Offcie
Organization (MP/PP/AP/PFP)
3. Latest Permanent Promotion Orders
Office of the Army Adjutant
(MP/PP/AP/OSP/PFP)
4. PTIS from certification for G2, PA (for
FSSU, ASCOM, PA
Neutralized Personalities) (MP)
5. Career Course (MP/AP/OSP/PFP) Training School
6. DLO, PA Clearance
Records Branch, OAA
(MP/AP/AP/OSP/PFP)
7. Death Certificate (PP) Unit Office
8. Updated SOI from IMB, OAA
(MP/AP/OSP/PFP)
9. G2, PA Clearance (MP) G2, PA
10. ½ Time-in-Grade (MP/AP/OSP/PFP) Unit Office
11. Personal Action Form (AP) Unit Office
12. PSA Birth Certificate (AP) Unit Office
13. ETE/Extension (AP) Division Adjutant/ OAA
14. PER (AP) Unit Office
15. SOS from Adjutant (AP) Office of the Army Adjutant
74
16. Original Diploma/transcript of Records
EP/ Unit
(OSP)
17. Certificate from PRC indicating “Only
Once” or “First Take” (OSP) or Cert from
PRC Office/ School Office
school registrar (for graduates of Masters
and Doctorate of Law)
18. Demotion Order (PFP) OAA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check completeness
Submit pertinent
of documents; Promotion Br,
documents to EP None 15 mins
Determine if request APMC
Promo “C”
is valid;
Prepares the
Secretary, PA
Schedule for Board None 30 min
EPPB “C”
deliberation
Conduct of board Promotion Br,
None 1 days
deliberation APMC
Send STL to OG1, PA Promotion Br,
None 1 day
(Board Resolution) G1, PA
Monitoring None
This service is covered under HPA IGRR dated 2015
11. Application for Readjustment of Ranks of PA Enlisted

Personnel
Deliberate all candidates for Reenlistment or Reversion of Ranks

1. Recommendation from Unit
Unit Office
Commander
2. Latest permanent promotion Office of the Army Adjutant
3. Temporary promotion order Office of the Army Adjutant
4. Declaration of graduate Training School
5. Profex Result Office of the Army Adjutant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
PA Enlisted Check completeness Promotion Br,
None 15 mins
Personnel of documents; APMC
75
Determine validity of
request;
Prepares the schedule Secretary, PA
None 30 mins
for board EPPB “C”
None 1 day
deliberation EPRRRB
Send to OG1, PA the Promotion Br,
None
approved resolution G1, PA
1 day
Promotion Br,
Monitoring None
G1, PA
This service is covered under HPA IGRR dated 2015
12. Application for reassignment/assignment of PA Officers/EP
Facilitate the placement of Philippine Army Personnel to Philippine

Army major Units based on organizational needs and career path of
Philippine Army Personnel.

1. Accommodation from the projected
Unit to be assigned
unit
2. Availability for transfer (PAF 110)
Unit Office assigned
signed by Current
3. Commander, PAMU Unit projected to be assigned
4. If no Accommodation and Availability
for Transfer are submitted by the
requesting party , APMC will send APMC, PA
messages to request for comment from
gaining and losing units
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Receive his/her
Concerned
documents to documents and other None 15 mins
Career Adviser
CAD/EPCAD reference
Advise the
concerned
EP/Officer re the Career
procedure of None 1 day Adviser/Plmt
reassignment then Br APMC
prepares STL/radio
message to be
76
approved by Director,
APMC
With PAF110 signed
by current
Commander,
PAMU/Accommodatio
None 2 days Plmt Br, APMC
n:
Make STL to be
signed by Director
APMC
With PAF110 signed
by current
Commander,
PAMU/Accommodati
on: 10 working
None
- Send radio days
message requesting
for comment of
losing & gaining
units
Send STL to G1, PA
for the approval of
reassignment of EP
Chief, Plmt Br ,
& referral to CSPA None 1 day
APMC
and VCPA for the
reassignment
Officers
Approval of
reassignment (G1
for EP, CSPA for O1 None 2 days OG1,PA
to O3 and VCPA for
O4 to O5)
If Approved:
Forward approved
STL/DF to APMC for
recording and OAA
for issuance of
Orders/Send rad
msg to concerned
None 1 day OG1, PA
units
If Disapproved:
Communication is
returned to APMC
and concerned
person/unit is
informed
Get Orders from
Publish/issue orders None 2 days OAA
OAA
TOTAL: None None
77
Service is covered under HPA Directive: Rotation of Philippine Army Personnel and the
Disposition of Personnel and PA TOE S- 2018
13. Application for 22k, NDA Program and other Scholarship Grants
Processes application of Officers to undergo Masteral Course under

the 22K, NDA Program and other Scholarship Grants

All Active PA Officers who have served 5 yrs continuous active
commissioned service and must have at least 5 yrs remaining in
Who may avail:
the active service reckoned from the date of
completion of the course
2. OARs from three (3) latest
Unit Office
Commanders
3. Latest PFT result SSC, IMCOM PA
4. Unit Security Clearance G2,PA
5. Transcript of Records School
6. Course Curriculum School
7. Certificate from school that he/she will
be accepted and will finish the course in School
two (2) years
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Publication of
None 1 day ETB
approved courses
Check completeness
Submit docs None 5 mins ETB
of documents
Request PA
Schooling Board to Chief, ETB,
None
convene for APMC
deliberation 1 day
Notify concerned
If selected:
personnel and require
Sign Training FTS NCO, ETB,
him/her to sign None
Contract/School APMC
training contact/ settle
acceptance
school acceptance
Submit
Notarized Receive Training FTS NCO,
None
Training Contract 5 working days ETB, APMC
Contract
78
APMC recommends
issuance of A/U order
of concerned Chief, ETB,
None
personnel to HHSBn APMC
of the nearest PAMU
to his school
Approval/disapproval Chief,
of A/U of concerned Placement Br,
personnel by OG1,PA OG1
TOTAL: None 7 working days OAA
Service is covered under Circular Nr 3 HPA dtd 16 Jul 2012; Subject: Guidelines, policies
and Procedures in the Selection of PA Officers to undertake 22K NDA Program and other
similar grants and Utilization of Graduates
14. Authentication of Orders (Published the Current Year)

The authentication of orders is done to certify that the document is a true copy
from the original orders/documents to support applications for different transactions or
claims.

Active/Retired/Discharged/separated Military Personnel,
Who may avail: Civilian Human resources and Dependents/Legal
Beneficiaries
1. Letter Request/Request Form Unit/Office, Customer/PDBr Window, OAA
1. Photocopies of Orders) Customer

1. Submit the 1. Receive the
required documents and check PDrBranch
documents to the completeness None Five (5) minutes Processing
Duty EP at the NCO, OAA
Publication &
Distribution Branch
window or fill out
the request form
and attach the
stamped
photocopies of
orders
79
2. For signature of
Chief Publication & None Chief
Distribution Branch, Eight (8) Publication &
OAA minutes Distribution
Branch, OAA
2.Sign in the 3. Authenticated

Customer Log orders shall be None Two (2) minutes
Book at OAA Duty EP/ PDr
released by the duty
lobby. Branch, OAA
EP at the Branch
window
TOTAL: None 15 Minutes
15. Authentication of Statement of Service, Leave Records and

Orders Published the Previous Years
The authentication of documents is done to certify that the document is a true

copy from the original orders/documents to support applications for different
transactions or claims.
Office or Division: Records Branch, OAA

Who may avail:
Active/Retired/Discharged/separated Military Personnel, Civilian
Human resources and Dependents/Legal Beneficiaries
1. Letter Request/Request Form Unit/Office, Customer/OAA lobby
2. Original copy of signed SOS and Leave Customer
Records
3.Photocopies of signed SOS and Leave Customer
Records
4.Phocopies of orders published the previous Customer
years
1. Submit the 1. Receive the
required documents and check Records
documents to the completeness None ten (10) minutes Processing
Duty EP/Records NCO, OAA
Processing NCO at
the OAA lobby or
fill out the request
form and attach the
stamped
photocopies
80
2.For signature of
Chief Records, OAA None 50 minutes Chief Records
Branch, OAA
2.Sign in the 3.Authenticated

Customer Log orders/SOS/Leave None Two (2) minutes
Book at OAA Duty EP, Records
Records shall be
lobby. Branch, OAA
released by the duty
EP at the OAA Lobby
TOTAL: None 15 inutes
16. Bonus, PIB and Pay & Allowances Differential (Retired)
Processing of Bonus, PIB and P/A Differential of Retired Military Personnel.

Office or Division: FCPA
Type of Transaction: Bonus, PIB and Pay & Allowances Differential
Who may avail: Retired PA & CivHR Personnel
1. Statement of Last Payment (SLP) FRB, FCPA
2. Retirement Order OAAG
3. Certificate of Non-Payment FSFOs
4. Orders (LP/PIB/Promotion/Collateral) PAMU/OAAG
5. Photocopy of ATM Concern Personnel
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Received
Fractional/
Documentary N/A 5mins
Collateral Clerk
Requirements
Fractional/
Submit 2. Preparation of DV’s N/A 5mins
Collateral Clerk
Documentary
3. Approval/Signature
Requirements 3mins Chief, FRB
of Chief, FRB N/A
4. Forward to
Processing &
N/A 5mins Processing NCO
Collection Branch
(PCB)
TOTAL: N/A 18mins
Service is covered under FCPA Directive
81
17. Claims for Special Financial Assistance (SFA for WIA) –PMS
Processes the request of PA Personnel who were Wounded-in-Action and

Dependents of PA Personnel who were killed-in-Action (KIA) in relation to their for the
Special Financial Assistance at the Office of the President.

Who may avail: All PA WIA Personnel
1. Medical Certificate from Major Service
Military Hospital
Surgeon (Major or Minor)-Original Copy
2. Spot/Incident Report originally signed
Police Report
by Battalion Commander or his equivalent
Division Adjutant
Copy
4. Authority to deposit- Original Copy Personnel Itself
5. Photocopy of LBP ATM Card Personnel Itself
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Receive and checks
KIA Beneficiaries,
the completeness and
WIA PAMUs None 10 mins Mowel branch
authenticity of
Liaison
documents
Prepares and submit
the recommendations None 3 days Mowel branch
for SFA
Upon approval of
OG1, PA submit
recommendations to
ODESFA
Program
82
18. Clearing of Accountability
Military personnel who plans to retire or is currently processing their retirement shall clear
their existing accountabilities in order to avail their claims.
Office or Division: APAO

Who may avail: Military Personnel of Philippine Army
1. Notice of Loss Client/ Responsible Supply Officer
2. Affidavit of Loss Law firm
3. Comment & Recommendation of
Agency Head Head of the Unit
4. PNP Blotter Police Station
Unit assignment of the client/ Office of the
5. Investigation/ Incident Report
Army Provost Marshall
6. Affidavit of 2 Disinterested Person Law Firm
7. Property Acknowledgment Receipt
Client
(PAR)
8. Report of Survey Unit assignment of the client
9. Request for Relief of Accountability Client/ Responsible Supply Officer
10. Certificate from Accounting Accounting Service Philippine Army
11. Explanation of Cause of Delay Client/ Responsible Supply Officer
Unit assignment of the client/ OG1, PA/
12. Order of Survey Board
Division Adjutant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Client must 1. The concerned
submit a persons must
notification and validate the
other pertinent documents None 1 day COA
documents to submitted by the Representative/
COA, FPAO/ client. FPAO or APAO/
APAO and the Unit
Unit Commander
Commander
2. Client must 2. When the
process the necessary
other necessary documents are
documents complete, the Chief
None
within 30 days APAO shall endorse 1 day
Chief APAO
upon it to COA
submission of
notification.
83
3. After the
endorsement, the
client may wait for None 30 days COA
the release of COA Representative
Resolution
TOTAL: None 32 days
Service is covered under COA Memorandum Nr 92-751 dated
24 February 1992 with subject: Request for Relief from Accountability
19. Collection of BID Security & Performance Bond
Collection from supplier for Surety Bond/ Performance Bond to guarantee

satisfactory completion of a project.

Type of Transaction: Payment of BID Security & Performance Bond
Who may avail: Army Supplies & Civilian Suppliers
Philippine Army Procurement Center or
Order of Payment
Philippine Army Bids & Awards Committee
CLIENT STEPS
1.1 Encoding of
N/A 3mins Collecting Clerk
1. Present Order of details
Payment from 1.2 Signing of
PABAC Official Receipt N/A 1min Collecting Officer
(OR)
2.1 Issuance of
2. Receive OR N/A 1min Collecting Clerk
Official Receipt
TOTAL: N/A 5mins
20. Collection of Light & Water Bill
Collection for the consumption of light and water based on their monthly billing.

Type of Transaction: Payment of Light & Water Bill
Who may avail: All Active PA Personnel and Dependents
Order of Payment Office of the Non-Appropriated Fund
CLIENT STEPS
1. Present Light 1.1 Encoding of
and Water Bill details
84
1.2 Signing of
Official Receipt N/A 1min Collecting Officer
(OR)
2.1 Issuance of
Official Receipt
TOTAL: N/A 5mins
21. Collection of Military ID
Collection of all Philippine Army Personnel and their dependents for

Military/Dependents ID.

Type of Transaction: Payment of Military ID
Who may avail: All Active PA Personnel & Dependents
ID Application Form authenticated by
IMO, OAA
AGENCY FEES TO BE PROCESS PERSON
CLIENT STEPS
ACTION PAID ING TIME RESPONSIBLE
Php45/Depend
ent
1.1 Encoding of
1. Present ID 3mins Collecting Clerk
details
Application Form Php90 for
w/ authentication replacement of
from IMB lost ID
1.2 Signing of
Official Receipt N/A 1min Collecting Officer
(OR)
2.1 Issuance of
Official Receipt
TOTAL: Php45/90 5mins
22. Collection of Overpaid Pay & Allowances

Collection of overpayments of Philippine Army Personnel who were discharge,
AWOL, terminated and retired from the service.

Type of Transaction: Payment of Overpaid Pay & Allowances
Who may avail: All Active PA Personnel
Order of Payment Accounting Service Philippine Army
CLIENT STEPS
85
1.1 Encoding of
N/A 3min Collecting Clerk
Payment coming 1.2 Signing of
from ASPA Official Receipt N/A 1min Collecting Officer
(OR)
2.1 Issuance of
Official Receipt
TOTAL: N/A 5min
Service is covered under FCPA Directive dated 30 January 2020 with Subject: Policy on
Request for Withholding/Stoppage of Pay and Allowances (P/A) and Collection.
23. Collection of Property & Money Accountability
Collection of all Philippine Army Personnel with property and money

accountability.

Type of Transaction: Payment of Property & Money Accountability
Who may avail: All Active PA Personnel with Accountability
Philippine Army Accountability & Liability
Demand Letter or Order of Payment Adjudication Board or Accounting Service
Philippine Army
CLIENT STEPS
1. Present 1.1 Encoding of
Demand Letter or details
Order of Payment 1.2 Signing of
from PAALAB or Official Receipt N/A 1min Collecting Officer
ASPA (OR)
2.1 Issuance of
Official Receipt
TOTAL: N/A 5mins
24. Collection of Rentals (Mortuary, Concessionaire, Clubhouse, PA Wellness

Gym)
Collection of rental/lease on concessionaries owned by Philippine Army.

Payment of Rentals (Mortuary, Concessionaire, Clubhouse,
PA Wellness Gym)
Who may avail: All Active PA Personnel & Dependents
86
Order of Payment Accounting Service Philippine Army
CLIENT STEPS
1.1 Encoding of
1. Present Bill/ details
Order of Payment 1.2 Signing of
(OR)
2.1 Issuance of
Official Receipt
TOTAL: N/A 5mins
25. Collection through B-4 Accounts
Collection from Philippine Army Personnel who were discharge, AWOL,

terminated and retired from the service.

Type of Transaction: Payment through B-4 Accounts
Order Payment Accounting Service Philippine Army
CLIENT STEPS
1.1 Encoding of
Payment coming 1.2 Signing of
(OR)
2.1 Issuance of
Official Receipt
TOTAL: N/A 5mins
26. Commutation of Unused Leave
Process of Commutation of unused leave credits of Retired/Separated of

Philippine Army Personnel

Classification: Highly Technical Transaction
Type of Transaction: Claim for Commutation of Unused Leave Credits
Who may avail: All Retired/Separated PA Personnel
1. Disbursement Voucher CSB, FCPA
2. Command Clearance OAAG
3. Retirement Orders Officer: OTAG; EP: OOA
87
4.Commutation of Unused Leave Orders OAA
5. Military Leave/ Furlough Records OAA
6. Statement of Service OAA
7. Statement of Last Payment Financial Records Branch
8. Photocopy of LBP ATM Card Concerned Personnel
9. ASPA Clearance ASPA
10. APAO Clearance APAO
11. DLO Clearance OAA
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTION
STEPS BE PAID TIME RESPONSIBLE
1.Receive the
necessary
Receiving Clerk
documentary
&
requirements from N/A 10mins
Processing
PGAB
NCO
2.Check the
completeness/validity
of the documents and Processing
N/A 20mins
forward to NCO/Clerk
Communication NCO
for processing
3.Preparation of DV
and encoding in the Processing
3hours
data base for N/A NCO/Clerk
monitoring.
4.Sign Disbursement
N/A 30mins C,CSB
Vouchers
Client or his
authorized
(PGAB) 5.Forward to PCB for
30mins Messenger
submits the processing. N/A
NCO/Clerk
application for
CUL and its
6.Verification of
supporting
correctness of the Processing
documents
computation the N/A 1hour Clerk “PS”
individual DVs & Funds
recording.
Messenger
7.Foward to MFB N/A 3mins
NCO/Clerk
8.Designation of Batch
Nr &preparation of
Fiscal Clerk for
Fund Request and List N/A 3days
Commutation
of Actual Retirees to
be Paid (LARP).
9.Upon approval of
N/A 15mins Admin NCO
Director FCPA, forward
88
LARP to ASPA for
signature of Chief,
ASPA.
10.Receive approved
LARP from ASPA and
transmit the same
together with the Fund
Request to G1, PA. N/A 30mins Admin NCO
Subsequently, forward
consolidated DVs to
ASPA for pre-
validation.
11.Receive copy of
Advice of Sub-
N/A 2mins Admin NCO
Allotment (ASA) from
OAFM.
12.Fund DVs, encode
to FMIS the Obligation Fiscal Clerk for
and forward the DV N/A 2days Commutation/A
and ORS to ASPA for dmin NCO
appropriate action.
13.Fund DVs, encode
to FMIS the Obligation Fiscal Clerk for
and forward the DV N/A 2days Commutation/A
and ORS to ASPA for dmin NCO
appropriate action.
14.Receive pre-audited
DVs from Pre-Audit
Receiving and
Branch, OAFM and N/A 1day
Releasing Clerk
prepares Authority to
Debit Account (ADA).
15.Transmit the ADA
to LBP, Fort Bonifacio
Branch for appropriate N/A 1hour Liaison Clerk
action.
8Days
TOTAL: N/A 7hrs
33Mins
Service is covered under HPA Directive dated 27 February 2020 with Subject: Revised
Guidelines in the Payment of Commutation of Unused Leave of PA Military Personnel.
89
27. Confirmation of Discharge with Complete Disability Discharge
(CDD)
This service aims to process pertaining to confirmation of Discharge with

complete Disability Discharge

1. Certificate of CDD Military Hospital
2. Worksheet duly signed by the
VLUNA AFP
Surgeon General
Submit Receive/ Check the
RAD, APMC documents
Make STL to be
Chief, RAD,
signed by Director, None 2 days
APMC
APMC
Sends STL to OG1,
None 1 day Director, APMC
PA for approval
Approved or
None 5 days
Disapproved
if approved:
Forward approved
communication to
OAA for issuance
of orders
if disapproved: None 1 day G1, PA
Notify concerned
personnel why
his/her request
was not
considered
Issue/publish
Gets Order None 2 days OAA/OTAG
Orders
days
Service is covered under DND Circular Number 02 Dated 22 February 2019; Subject
Implementing Guidelines, Rules and Regulations on Attrition System in the Armed Forces
of the Philippines.
90
28. Confirmation of Honorable Discharge of Enlisted Personnel
This service aims to process pertaining the confirmation of honorable discharge

of Enlisted Personnel.

Who may avail: PA EP honorably discharged by PAMUs
1.Letter Request from Commander PAMUs
2. Discharge order from Mother Unit Former Unit Assigned
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Attrition NCO,
documents to completeness of None 5 mins
RAD, APMC
RAD, APMC documents
Make STL to be signed Chief, RAD,
None 2 days
by Director, APMC APMC
CO, APMC &
Sends STL to OG1 None
RAD
Recommends 10 working
None G1,PA
approval to CGPA days
Approval/Disapproval
None CGPA
by CGPA
G1 forwards approved
DF to OAA for
None 3 Days G1,PA
publication and
issuance of order
Publish and issue
Gets Order None OAA
orders
days
Service is covered under Cir Nr 17 GHQ AFP dtd 02 Oct 87; Subject: Administrative
Discharge Prior to Expiration of Term of Enlistment
91
29. Confirmation of Trainee Service for the Purpose of Retirement/
Separation Benefit Claims
This service aims to process pertaining to confirmation of trainee service for the
purpose of retirement separation benefit claims.
Office or
APMC
Division:
Type of
G2G – Government to Government
Transaction:
PA Active EP who lacks of Call to Military Training Order or
Who may avail:
Termination of Trainee Svc Order
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Letter Request form Unit
Unit
Commander
2. Training Service Orders Office of the Army Adjutant
AGENCY ACTION
Submit
Receive/ Check the
documents Attrition NCO,
completeness of None 5 mins
to RAD, RAD, APMC
documents
APMC
Make STL to be
Chief, RAD,
signed by Director, None
APMC
APMC 2 days
Director, APMC
Sends STL to OG1 None
& RAD
Recommends
None G1,PA
approval to CGPA 10 working
Approval/Disapproval days
None CG PA
by CGPA
G1 forwards
approved DF to OAA
None G1,PA
for publication and
3 Days
issuance of order
Publish and issue
Gets Order None OAA
orders
days
Service is covered under HPA Letter Directive dtd 26 June 2015; subject
Implementing guidelines in the Recruitment of Candidate Soldier in the Philippine
Army.
92
30. Consolidation of Report on the Physical Count of Property Plant
& Equipment (RPCPPE)
Reports on the Annual Physical Count of Property Plant and Equipment and
Inventories from all Philippine Army units shall be consolidated for documentation and
submission to OG4, PA.

Who may avail: Field Property Accountability Offices PA Wide
1. Report on the Physical Count of Property
Plant and Equipment (RPCPPE)
Philippine Army Units
2. Report on the Physical Count of
Inventories (RPCI)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Field Property 1. The Inventory
Accountability Officer/ NCO in
Offices PA Wide charge will encode
will submit the and prepare the None 1 week
RPCPPE and RPCPPE and RPCI
RPCI from the Recaps.
different units in Inventory
their respective Officer/ NCO
AOR
2. The Inventory
Officer/ NCO in 1 day
charge will submit the None
consolidated RPCPPE
& RPCI to OG4, PA.
TOTAL: None 1 week and 1
day
31. Creation of Payroll
This procedure is being done when the FCPA receives requests from FSFOs for
the creation of payroll of the class of pre-entry soldiers and newly activated unit.
Processing of Creation of Payroll OF Pre-entry and Newly
Activated Units
Who may avail: All Active Philippine Army personnel
1. Pre-entry:
93
- Transmittal from FSFO (Radio Message FSFO
or STL)
- Letter Request from Unit (STL or Radio Concerned Unit
Message)
- Training Directive Concerned Unit
- Call to Military Training Concerned Unit
Order/Appointment Order
- Roster of Troops with complete Data Concerned Unit
(F/Name, M/Name, Last Name, Extension
Name, Gender, DOB, PHIC)
- After Opening Report Concerned Unit
2. Activation of Unit:
or STL)
Message)
- Activation Order Concerned Unit
- Roster of Troops Concerned Unit
- Designation Orders of Signatories of Concerned Unit
Payroll
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Received letter
requests from
concerned FSFO for
5mins Monitoring NCO
the creation of payroll
with complete
attachments.
2. Prepare SDF for
signature of Chief,
FSFOs forward OTB with
20mins Operation NCO
requests with Memorandum and
complete attached supporting
attachments to documents
FCPA (Attn: 3. Forward complete
Chief, OTB) for package of SDF to
the creation of Command Section for N/A
payroll. notation of Executive
30mins Messenger
Officer and Deputy
Director and for
approval of Director,
FCPA
4. Furnish copy of
Approved Memo to
10mins Messenger
concern Branches and
FSFO of this Center
TOTAL: 1hour &
5mins
94
32. Emergency Room Service
The Emergency Room Service has a treatment area for both medical and
surgical cases, observation rooms for adult and pediatric patients, and an Obstetrics
and Gynecology specialty clinic properly manned by ER personnel who are trained in
handling emergency and are able to provide prompt and definitive treatment 24 hours
daily. The said Service has life-saving medical equipment and supplies ready to
address various health needs of patient.

Any of the following:
 Military ID
o Sick Call Slip Authorized Offices/Unis
o Medical Evacuation Tag
 Dependents ID
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Registration and
Complaint Vital Signs Taking/ Registered
Triage None Five (5) Nurse/Registered
minutes Midwife/Nursing
Attendant
2. Assessment
Senior House
For mass casualty, Officer on
patients are classified Duty/Medical
according to the severity Officer on
of the case: Duty/Registered
Nurse/Registered
RED – Immediate\
None 10-15 minutes
Midwife
YELLOW – Delayed
GREEN- Minimally
injured patients
BLACK – Dead or
Expectant
3. Consultation/
Diagnostic Work-
up/Treatment/ None 30-40 minutes SHOD/MOD/RN/R
Observation Maximum of M/NA
24 hrs stay
95
4. Disposition
10-15 minutes
a. Discharge None CO,AGH/SHOD/
b. Referral MOD/RN/RM/NA/
c. Evacuation 10-15 minutes Ward man
d. Admission 20-30 minutes
e. Home Against 5-10 minutes
Medical Advice
33. Extension of Expiration of Term of Enlistment (ETE)

This Service aims to process pertaining to extension of Expiration of
term of Enlistment

1. Latest re-enlistment order Former Unit Assigned
2. Medical certificate Military Hospital
3. Admission order Military Hospital
4. Request from unit/hospital Unit Assigned
5. Statement of Service (SOS) Office of the Army Adjutant
6. Latest Appraisal Rating (OAR) Unit Office
7. Personnel Action Form (PAF) Unit Office
8. Latest Promotion order Office of the Army Adjutant
9. G2 Clearance from OG2, PA Office of the Army Adjutant
RAD, APMC documents
Make STL to be
Chief, RAD,
APMC
APMC
Sends STL to OG1,
PA for approval
Approved or
None 5 working days
Disapproved
if approved:
G1, PA
Forward approved
communication to None 1 day
OAA for issuance
of orders
96
If disapproved:
Notify concerned
personnel why
his/her request
was not
considered
Publish and issue
Gets Order None 2 days OAA
orders
days
34. Financial Clearance
Financial Clearance is one of the mandatory requirements required by the Accounting

Service Philippine Army (ASPA) prior issuance of Accounting Clearance, it use to verify that
a military or civilian personnel of the Philippine Army has or has no existing financial
obligations prior processing of financial claims.
Type of Transaction: Financial Clearance
Military and Civilian personnel of Philippine Army or their
Who may avail:
legal dependents.
1. Letter Request with duplicate copy Respective Unit
2. Statement of Last Payment FRB, FCPA
PGAB - Military Personnel
3. Personal Data Sheet
CPO – Civilian Employee
4. HPA Discharge Order (add’l requirement for discharged) Office of the Army Adjutant
5. Death Certificate (add’l requirement for deceased) PSA
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION RESPONSIB
BE PAID TIME
LE
1.1 Clearance NCO
inspects the
completeness and
1. Submit necessary Clearance
the authenticity of the N/A 2mins
supporting Papers. NCO
submitted supporting
documents.
2.1 Clearance NCO

process draft and
print the financial
2. Wait for the
clearance. N/A
issuance of clearance.
2.2 If no erroneous
entry were made, 4mins
97
Branch NCO will sign Clearance
his initial under the NCO/ Branch
name of Chief, IB and NCO/
will deliver the
clearance to Chief, IB
for approval and
signature.
2.3 Chief Intel 1min

Branch will review
and sign the Chief
clearance. Intelligence
3.1 Clearance NCO
/Branch NCO will
3. Client will receive Clearance
record the clearance
the clearance and N/A 3mins NCO /Branch
in the logbook prior
signed in the logbook. NCO
issuance of
clearance.
TOTAL: N/A 10mins
35. Fractional Pay and Allowances (Retirees)
Processing of Fractional P/A Claims of Retired and Inactive Military Personnel.

Type of Transaction: Fractional Pay and Allowances (Retirees)
Who may avail: Retired PA Personnel
1. Statement of Last Payment (SLP FRB, FCPA
2. Retirement Order OTAG (Officer) OAAG (EP)
3. Last Reenlistment Order PAMU Adjutant/Army Adjutant
4. Photocopy of ATM Card Concerned Personnel
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Consolidation of
Fractional/
Collateral Clerk
Requirements
2. Preparation of
Submit Fractional/
Disbursement of N/A 5mins
Documentary Collateral Clerk
Voucher (DV)
Requirements
3mins Chief, FRB
of Chief, FRB N/A
4. Forward to
Processing & N/A 5mins Processing NCO
Collection Branch
TOTAL: N/A 18mins
98
36. Funeral Honors and Services
The practice of giving final tribute and honors to a dearly departed has evolved as
the years from a simple ceremony to elaborate and colorful rites to make the occasion
more meaningful in perpetuation of the memory of the dead.
Office of the Assistant Chief of Staff for Reservist and Retiree

Office or Division:
Affairs, OG9, PA
Retired/ Honorably Separated PA Personnel; PA Reservist who
are under Call to Active Duty Tour for Training (CADTT) status,
Call to Active Duty for Training (CADT) or Active Duty Training
Who may avail: (ADT); PA Reserve Officers in the Inactive Status, Veterans of
Filipino-Spanish War, Filipino-American War, World War I,
Recognized Guerillas of World War II, PEFTOK and Other
Expeditionary Forces
Death Certificate Respective Hospitals
Retirement Order Personal File / Adjutant, PA
Statement of Service Non Records Division, OTAG
ADT/CADTT Calling Orders for Reservist Adjutant, ARESCOM

CLIENT STEPS
Client to proceed at
RPAD, OJ9
OJ9, AFP for the OJ9, AFP None 1 hour
Personnel
Interment Directive
NRD, OTAG
NRD, OTAG for NRD, OTAG None 30-40 mins
Personnel
Statement of Service
HPAG9 for issuance
of Interment Directive RRPAB, OG9
OG9, PA None 30 mins
for implementation of Personnel
Unit Primary
Responsible
TOTAL: None 2 hours and 10
mins
Service is covered under DND, GHQ AFPRG 161-375: Subject Allocation of Cemetery
Plots at the Libingan ng mga Bayani, RA 7077: AFP Reservist Act of 1991
99
37. Granting of Cash Advance (Local and Foreign travel;
Operating Expense)
37.1 Cash Advance - Foreign Travel

Type of Transaction: G2G – Government to Government
1.Disbursement Voucher (1 original, 3 Philippine Army Major Units (PAMUs)
photocopies)
2.Obligation Request & Status (ORS) (1 Philippine Army Major Units (PAMUs)
4.Certification that the Previous Cash Accounting Service Philippine Army (ASPA)
Advance is Liquidated
5.Travel Authority from DND Department of National Defense Website
6.Canvass made from 3 Travel Agencies Travel Agencies
7.Duly Approved Itinerary of Travel Philippine Army Major Units (PAMUs)
8.Certificate of Undertaking Philippine Army Major Units (PAMUs)
9.Forex Rate Reference at the Time of Philippine Central Bank Website
Actual Travel
10.UNDP Rate at the Time of Actual United Nations Development Programme
Travel (UNDP) Website
CLIENT STEPS
1. Review or
check balance of
SDO or Unit
1. Submit the required
Cash Advances
documents for
and issue
verification of the Bookkeeping
Certification from
history of the cash Branch / Journal &
the Accountant None 4 minutes
advance. Miscellaneous
that the Previous
Branch
Cash Advance
1.1 Upload Data to
have been
FMIS Account.
liquidated and
accounted for in
the books
2. Receive DV
log-in and assign
control number
on the voucher,
verify
correctness of Disbursement
computation and 8 minutes Branch / Journal &
None
existence of Miscellaneous
100
chargeability, Branch
and inspect the
completeness of
supporting
documents.
3. Post/Record
obligation to
Disbursement
Index of
Branch/Journal &
Payments, None 5 minutes
Miscellaneous
journalize and
Branch
review the DV.
4. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs. 10 minutes Bookkeeping
None
nature of claim, Branch
record obligation
number
assigned by
MFO, assigns
cash allocation.
5. Final review,
sign-in the DV.
6. Log-out the
2 minutes Disbursement
DV. None
Branch
7. Transmit DV
to PAMU for 20 minutes
Disbursement
approval of None
Branch
payment and
pre-audit.
Total
52 minutes
37.2 Cash Advance Local Travel

1.Disbursement Voucher (1 original, 3
photocopies)
2.Obligation Request & Status (ORS) (1
101
4.Certification from the Accountant that the
Previous Cash Advance have been
Accounting Service Philippine Army(ASPA)
liquidated and accounted for in the
books(1 original, 2 photocopies)
5.Payroll (if applicable) (1 original, 2
photocopies)
6.Travel Order/Letter Order (1 original, 2
photocopies)
7.Duly Approved Itinerary of Travel (1
8. Affidavit of Undertaking (1 original, 2
photocopies)
CLIENT STEPS
1. Review or
check balance of
SDO or Unit
Cash Advances
documents for
and issue
Certification from
advance. Miscellaneous
that the Previous
Branch
Cash Advance
1.1 Upload Data to
have been
FMIS Account.
liquidated and
accounted for in
the books
2. Receive DV
log-in and assign
control number
on the voucher,
verify
Disbursement
correctness of
Branch / Journal &
Miscellaneous
existence of
Branch
chargeability,
and inspect the
completeness of
supporting
documents.
3. Post/Record
obligation to 5 minutes
Index of
Disbursement
Payments, None
Branch
journalize and
review the DV.
102
4. Check/Verify
availability of
funds, validate
purpose and 10 minutes
object code per
Bookkeeping
obligation vs.
Branch / Journal &
nature of claim, None
Miscellaneous
record obligation
Branch
number
assigned by
MFO, assigns
cash allocation.
5. Final review,
approval and 3 minutes
sign-in the DV. None Chief Accountant
6. Log-out the 2 minutes

Disbursement
DV. None
Branch
7. Transmit DV
Disbursement
approval of
None Branch
payment and
pre-audit.
52 minute
Total
s
37.3 Cash Advance – MOOE

Who may avail: Philippine Army Personnel and Philippine Army Major Units
(PAMUs)
3 photocopies)
photocopies)
4.Certification from the Accountant that the
Previous Cash Advance have been
Accounting Service Philippine Army (ASPA)
liquidated and accounted for in the
books(1 original, 2 photocopies)
103
5.Designation Order from PAMU (For New
SDO) (3 photocopies)
6.Confirmation letter from Bureau of
Bureau of Treasury (BT)
Treasury (For New SDO) (3 photocopies)
7.Justification of Cash Advance – Purpose
and Exigency (1 original, 2 photocopies)
8.Detailed Program of Expenditure (POE)
9. Requisition and Issue Slip (RIS-NIS) (1
10. Affidavit of Undertaking (1 original, 2
photocopies) Philippine Army Major Units (PAMUs)
1.Pre-Repair Inspection Report, certified
by Unit Property Officer (1 original,
2photocopies)
2.Bill of Materials and Cost Estimate (for
buildings and other structures) (1 original,
Post-Engineer Detachment (PED)
2photocopies)
3.Material Requirement List (for Vehicles,
Machineries, ICT & others) (1 original,
2photocopies) Philippine Army Major Units (PAMUs)

1.Training Directive (1 original,
2photocopies)
CLIENT STEPS
1. Review or
check balance of
SDO or Unit
1.Submit the required
Cash Advances
documents for
and issue
Certification from
advance of the SDO. Miscellaneous
that the Previous
Branch
Cash Advance
1.1 Upload Data to
have been
FMIS Account.
liquidated and
accounted for in
the books
2. Receive DV
log-in and assign
control number
Disbursement
on the voucher,
Branch / Journal &
verify None
Miscellaneous
correctness of
Branch
computation and 8 minutes
existence of
chargeability,
104
and inspect the
completeness of
supporting
documents.
3. Post/Record
obligation to 5 minutes
Index of
Payments, Disbursement
None
review the DV.
4. Check/Verify
availability of
funds, validate
purpose and 10 minutes
obligation vs. Branch / Journal &
None
number
assigned by
MFO, assigns
cash allocation.
5. Final review,
sign-in the DV.
6. Log-out the 2 minutes Disbursement
None
DV. Branch
7. Transmit DV
Disbursement
approval of
None Branch
payment and
pre-audit.
Total 52 minutes
105
38. Implementation of B-4 Accounts/Overpayment
This procedure is done when the FCPA receives requests from OG1, PA/FSFOs
for the implementation of collection of B4-Accounts/Overpayment from army personnel
who were demoted, reverted, Returned to Military Control (RTMC), reinstated or other
similar cause.

Processing of Request for the implementation of B4-
Accounts/ Overpayment
1. If Demotion: FSFO
- Transmittal from FSFO (Radio Message
or STL) Concerned Unit
- Letter Request from Unit (STL or Radio
Message)
- Demotion Order Concerned Unit
- In the absence of the above cited, Letter OG1, PA
from OG1, PA with supporting documents
2. If Reversion:
or STL)
Message)
- Reversion Order Concerned Unit
- Temporary Promotion Order Concerned Unit
- Latest Permanent Promotion Order if Concerned Unit
applicable
3. RTMC and Reinstatement
- see process on the Restoration of P/A
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
OG1, PA/FSFOs 1. Received letter
forward requests requests from OG1,
with complete PA/FSFOs for the
attachments to implementation of B4-
FCPA (Attn: Account/ overpayment
Chief, OTB) for to demoted/reverted
the personnel with
implementation of complete attachments
B4- 2. Prepare SDF for
Account/overpay signature of Chief,
ment to OTB with 40mins Operation NCO
demoted/reverted Memorandum, B4-
personnel. Account/Overpayment
106
Computation, Authority
to Deduct (ATD), and N/A
attached supporting
documents
3. Forward complete
package of SDF to
Command Section for
notation of Executive
30mins Messenger
Officer and Deputy
Director and for
FCPA
4. Furnish copy of
Approved Memo to
10mins Messenger
FSFO of this Center
1hour &
TOTAL:
25mins
39. In Patient Service
This service has Operating Room and seven (7) wards which caters patients
with the following cases: (OB – Gyne Ward, Surgery Ward (General Surgery), Heroes
Ward 1 (GS/ Ophtha /ENT), Heroes Ward 2 (Orthopedic), Dependent’s
(Pediatric/Female), Medical Ward 1 (General Medicine), and Medical Ward 2
(Infectious).

 Military ID
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Health 1. Admission from
Complaint Emergency
Room/Out-Patient
Service None 30-40 minutes SHOD/MOD/RN
/RM
2. Request for MOD/RN/RM/NA/

Diagnostic Registered
None MedTech/
Procedures/ 10-20 minutes
107
Laboratory Work-ups Registered
RadTech
3.Interpretation of
Diagnostic Results None 5-10 minutes MOD/RN/RM/NA/
Registered
MedTech/
Registered
RadTech
4. Treatment None 5-10 minutes SHOD/MOD/RN
/RM
5. Preparation of None 15 minutes SHOD/MOD/RN/

patients for Operation RM/NA/
Wardman/
Anesthesiologist
6. Discharge None 20-30 SHOD/MOD/RN

Minutes /Registrar
Personnel
Note: The above turnaround time is for the admission to discharge process but the
confinement period depends on the case management and condition of the patient.
40. Investigation/Disposition of other ESPA complaints/reports
Other ESPA complaints/reports include violations by military and civilian

personnel of RA 6713, RA 3019, RA1379, RA 9262, RA 7877, RA 8353, and Revised
Penal Code Title Seven in relation to Articles of War 94 and Articles of War 95.

Who may avail: All military and civilian personnel of the Philippine Army
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
complaint and documents and entry None Ten (10) C, IIB/IIB NCO
pertinent the complaint in the Minutes OACESPA
documents to the master list/database of
investigation cases
personnel
108
complainant to submit None C, IIB/IIB NCO
Minutes
lacking documents (if OACESPA
there are any)
3. IIB personnel
and other personnel
OESPA, PAMUs and to C, IIB/IIB NCO
None Ten (10) days
submit their respective
OACESPA
counter-affidavits.
is assigned inside
post
is Luzon-based
- 10 days if
the case, IIB None 5 days C, IIB/IIB NCO
personnel initiates the OACESPA
conduct of
taking of the Sworn
Statements.
5. IIB personnel
prepares the
and the result of
action None 28 days C, IIB/IIB NCO
taken/disposition of OACESPA
recommended by
ACESPA.
6. Investigation
concerned on the None 2 days C, IIB/IIB NCO
approved final OACESPA
disposition of the
case/complaint.
109
days and 15
minutes
Disposition of Administrative Cases and Impositions of Sanctions
41. Issuance of Certificate of Availability of Funds
41.1 Issuance of Certificate of Availability of Funds (Regular and

BCDA Funds)
Office or Division: Bookkeeping / Journal & Miscellaneous Branch
Type of G2G – Government to Government
Transaction:
Who may avail: Philippine Army Major Units (PAMUs) and Philippine Army
Procurement Center (PAPC)
1. Contract and supporting
documents.
CLIENT STEPS
1. Receive,
Disbursement
1. Submit the verify the
Branch / Journal &
required requirements None 5 minutes
Miscellaneous
documents and log-in the
Branch
documents.
2. Obligation
and posting to
Allotment Bookkeeping
Ledger and Branch / Journal &
None 15 minutes
prepare Miscellaneous
Certification of Branch
Availability of
Fund.
3. Review and
sign the
Certification of None 15 minutes Chief Accountant
Availability of
Fund.
2.Receives contract None 5 minutes
contract. Branch
Total: 40 minutes
110
41.2 Issuance of Certificate of Availability of Funds (Trust Receipts)
Office or Journal & Miscellaneous Branch

Division:
Transaction:
Who may avail: Philippine Army Major Units (PAMUs) and Philippine Army Procurement
Center (PAPC)
1. Contract and supporting documents. Philippine Army Major Units (PAMUs)
2. Purchase Order (PO) and supporting
documents.
3. Request for utilization of Trust Fund and
supporting documents – Program of
Expenditure (POE), Supplemental Program
Plan (SPP), and Cash Program.
FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1. Submit the 1. Receive, verify the
required requirements and log- Disbursement
None 5 minutes
documents in the documents. Branch
2. Review the
PO/Contract/ Trust
Fund Request
documents and check/ Journal &
validate None 15 minutes Miscellaneous
appropriateness of Branch
chargeability and
3.Obligation and
posting of PO/Contract
to Obligation Allotment
Journal &
Ledger
None 15 minutes Miscellaneous
Branch
4. Review and sign the

Contract/PO and/or
Certification of None 10 minutes Chief Accountant
Availability of Funds.
Disbursement
5. Log-out the DV. None 2 minutes
Branch
Total:
47 minutes
42. Issuance of Certificate of Employment (COE)

- Issuance of Certificate of Employment of PA Personnel
111
Type of Transaction: Issuance of Certificate of Employment
Who may avail: PA Personnel
1. Letter Request Concerned Unit
2. Authorization Letter/Photocopy of
Military ID with signature & contact Concerned Personnel
number
3. ITR 2316 FRB
1. White Payslip FRB
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Receives and
Check Authenticity of N/A 5mins Receiving Clerk
1. Submit
documents
Documentary
2. Encoding & Printing N/A Records NCO
Requirements 20mins
of COE
5mins Chief FRB
of Chief, FRB N/A
2. Receive of 4. Releasing of COE N/A 3mins Records NCO
COE
TOTAL: N/A 33mins
Service is covered under FCPA Letter Directive dated 01 February 2008 with subject:
Statement of Last Payment (SLP).
43. Issuance of Discipline, Law and Order Clearance Certificate
The DLOCC was created by the higher Headquarters as a tool for verification to
determine whether a PA personnel either has a non-pending/pending or resolved
cases. The DLO Clearance Certificate is issued for the application of loans, promotion,
schooling, leave spent abroad and retirements benefit claims. Said clearance is valid
for one (1) month for loan and six (6) months for other purposes.
Office or Division: DLO Section, Admin Branch,OAA
Who may avail: Active Military Personnel and Civilian Human Resource
Letter Request Unit/Office
Office Certification of Non-Pending Case Unit/Office
or DLO Clearance
OESPA Clearance Unit/Office
112
1. Submit the 2 hours
required document None Admin NCO,
Receive the letter
to the Duty Admin Branch,
Enlisted request, validate and
OAA
Personnel/Admin process the data (2
NCO at the OAA hours)
lobby.
For signature of Army 4 hours
Adjutant None Army Adjutant,
(4 hours) OAA
Release
2.Sign in the 1. Certificate shall

Customer Log be released by None None
Book at OAA Duty EP/ Admin
the duty EP at
lobby. NCO, Admin
the OAA lobby
Branch, OAA
TOTAL: None 6 hours
44. Issuance of General Orders (GO), Special Orders (SO), Letter Orders (LO),
SOP and Directives issued by HPA and available GHQ Orders
GO, SO, LO, policies and directives are documents issued for the benefit of the
units/offices and personnel of the Philippine Army. GO/SO/LO are issued to reflect
awards, longevity pay, designation, reassignment, promotion, appointment,
commutation, retirement, allowances, detail/termination, travel confirmation of all PA
personnel. While policies and directives, to include SOPs and circulars, are issued to
coordinate and conform with the guidelines set forth by the Higher Headquarters and
authorities.
Office or Division: Publication & Distribution Branch, OAA

Active Military Personnel and Civilian Human
Who may avail:
Resource,reservists and legal dependents
Letter Request/Requests form Unit/Office, PDBranch, OAA
Military/valid ID Unit/Office
Authority of order Unit/Office
113
1. Submit the 5 mins
required document None Duty EP,
to the Duty Receive the requests: Publication
Enlisted present military valid Branch, OAA
Personnel/Processi ID/claim stub
ng NCO at the (5 mins)
Publication Branch
window
Verification of order 5 mins
(5 mins) None Duty EP,
Publication
Branch, OAA
Release
45 Issuance of Notice of Transfer of Allocation
45.1 Issuance of Transfer of Allocation (BCDA Fund)

Office or Division: Journal & Miscellaneous Branch
Who may avail: Finance Center Philippine Army (FCPA), Finance Service Filed
Offices (FSFOs), Field Accounting Units (FAUs), Requesting Unit /
1. Request of cash requirements for
Requesting Unit / Philippine Army Major Units
the period.
(PAMUs)
2. Request for particular claim with
Requesting Unit / Philippine Army Major Units
(PAMUs)
CLIENT STEPS
1.Receive, log-in Journal &
and verify None 5 minutes Miscellaneous
documents
requirements Branch
Journal &
2. Process and
print the NTA.
Branch
3. Review and
None 5 minutes Chief Accountant
sign the NTA.
114
4. Record and
Journal &
forward the NTA
to Land Bank of
Branch
the Philippines.
35 minute
Total:
s
45.2 Issuance of Notice of Transfer of Allocation (Regular Fund)
Office or Division: Bookkeeping

1. Request of cash requirements for
the period. Requesting Unit / Philippine Army Major
Unit(PAMU)
2. Request for particular claim with

Requesting Unit / Philippine Army Major
Unit(PAMU)
CLIENT STEPS
1.Receive, log-in
and verify None 5 minutes Bookkeeping
documents
requirements Branch
2. Process and
None 5 minutes Bookkeeping
print the NTA.
Branch
3. Review and
None 5 minutes
sign the NTA. Chief Accountant
4. Record and
forward the NTA
to Land Bank of
Branch
the Philippines
Total: 35 minutes
115
45.3 Issuance of Notice of Transfer of Cash Allocation (Inter-
Agency Transferred Fund)

1. Notice of Advice of Cash Transfer
Source Agency
from the Source Agency
CLIENT STEPS
1.Receive, log-in
1. Submit the required Journal &
and verify None 5 minutes
documents Miscellaneous
requirements
Branch
2. Process and Journal &

None 5 minutes
print the NTA. Miscellaneous
Branch
3. Review and
sign the NTA.
4.1Record and
forward the NTA
to Land Bank Of
Philippines or;
4.2 Prepare None 20 minutes Journal &
Disbursement Miscellaneous
Voucher in favor Branch
of concerned
FSFOs.
Total: 35 minutes
45.4 Issuance of Notice of Transfer of Cash Allocation (Trust
Fund)

Transaction:
Offices (FSFOs), Field Accounting Units (FAUs), Requesting Unit
/ Philippine Army Major Units (PAMUs)
1. Request of cash Requesting Unit / Philippine Army Major
requirements for the period. Unit(PAMU)
116
2. Request for particular claim Requesting Unit / Philippine Army Major
with supporting documents. Unit(PAMU)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1.Receive,
1. Submit the
log-in and Journal &
required
verify None 5 minutes Miscellaneous
documents
requirements Branch
2. Process
Journal &
and print the
NTA.
Branch
3. Review
Chief
and sign the None 5 minutes
Accountant
NTA.
4. Record
and forward Journal &
20 minutes
the NTA to None Miscellaneous
Land Bank of Branch
Philippines.
Total: 35 minutes
46. Issuance of OACESPA Clearance
The OACESPA Clearance is issued to any Philippine Army personnel as a form of

certification that he does not have any pending complaints or cases in relation to
domestic issues, RA 6713, RA 3019, RA 1379, RA 9262, RA 7877, RA 8353, and
Revised Penal Code Title Seven in relation to AW 94 and 95, and that he is not
deficient in the 10-year submission of SALN
Office or OACESPA
Division:
Transaction:
All PA Personnel or their authorized representative for the following
purposes: promotion, confirmation, schooling, lengthening of active
Who may avail: service, Expiration of Term of Enlistment (ETE), Extension of Term
of Active Duty (ETAD), Security of Tenure (SOT), separation,
retirement, and other legal purposes (except loan applications).
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Letter Request duly Admin Branch/Division of the client’s office or
endorsed by Unit unit of assignment
Commander/Chief of Office
or his authorized
representative (1 original
copy)
117
2. Certification signed by Chief, OESPA Office of the Philippine Army Major
OESPA PAMU that the Unit (PAMU) where the client is assigned
personnel is not deficient in filing
his/her SALN for the last ten (10)
years. (1 original copy)
AGENCY ACTION
1. Client or 1. The Admin
his duly personnel receives None Five (5) Admin
authorized the letter request and Minutes Assistant I
representa checks the OACESPA
tive completeness of the
submits required supporting
the documents.
requireme
nts for 1.1 If there are
OACESPA lacking document/s,
Clearance the requesting party
to the is immediately
Admin informed to complete
Branch the requirements
2. Client or 2. If the requirements
his duly are complete, a None Five (5) Admin
authorized duplicate copy of the Minutes Assistant I
representa letter request will be OACESPA
tive stamped with the
receives OACESPA seal.
the
stamped 2.1 An identification
duplicate number will be
of the assigned to the
letter request.
request
2.2 The duplicate
copy will be given to
the client.
3. Client or 3. Admin Branch
his duly ensures that the None Five (5) Admin
authorized client or his duly Minutes Assistant I
representa authorized OACESPA )
tive logs-in representative has
at the logged-in the time
OACESPA and date of request,
logbook contact number, and
the time other details
and date 4. The receiver
of request, (Admin Branch) logs None Five (5) Admin
contact in the letter request Minutes Assistant I
number, OACESPA
and other 4.1 Admin Branch
details provides the IIB and
118
PAB a photocopy of
the request for their
evaluation
5. IIB and PAB
returns to Admin None Two (2) Days Investigation
Branch the result of and six (6) NCO
their hours OACESPA
findings/evaluation.
The IIB will focus on and
finding out whether
the requesting party
has a pending Admin Aide
complaint/case in OACESPA
relation to domestic
issues, RA 6713, RA
3019, RA 1379, RA
8353, and Revised
Penal Code Title
Seven in relation to
AW 94 and 95, while
the PAB will focus if
is compliant in the 10-
year submission of
SALN
6. If there are no
impediments/lacking None Ten (10) SALN Analysis
requirements, Admin Minutes NCO
Branch prints the OACESPA
draft of the clearance
and facilitate its
routing to EX-O for
notation, then to
Deputy ACESPA for
signature.
6.1 If there are

impediments or
lacking requirements
found by IIB and
PAB, the requesting
party will be informed
immediately by
Admin Branch in
order for the
requesting party
settle the
impediments and/or
lacking requirements.
119
7. Upon signature,
the certificate will be None Five (5) SALN Analysis
returned to Admin Minutes NCO
Branch for release of OACESPA
the clearance
4. Client or 8. Admin Branch to
his duly inform the requesting None Ten (10) SALN Analysis
authorized party (through text, Minutes NCO
representa phone call, or email) OACESPA
tive claims for the claiming of
the OACESPA
OACESPA Clearance)
clearance,
logs-out in
the
OACESPA
logbook
the time
and date
of
completion
of the
request
(based on
the time
and date
when the
client was
informed
that the
clearance
is already
available
for pick-
up), and
fills-out the
feedback/s
urvey
complaint
TOTAL: None Two (2) Days,
6 Hours, and
45 Minutes
120
47. Issuance of OAPM Clearance
The OAPM Clearance is issued upon request of any Philippine Army personnel
as a form of certification that he does not have any pending or ongoing administrative
case.
Office or Division: OAPM

All PA Personnel or their authorized representative for the
following purposes: reassignment, promotion, schooling,
Expiration of Term of Enlistment (ETE), Extension of Term of
Who may avail:
Active Duty (ETAD), Security of Tenure (SOT), separation,
retirement, and other legal purposes (include loan
applications).
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Letter Request duly endorsed by Admin Branch/Division of the client’s office or
Unit Commander/Chief of Office or unit of assignment
his authorized representative (1
original copy)
AGENCY ACTION
1. Client or The Admin personnel
his duly receives the letter
authorized request and verify to
representa OAPM database.
tive
submits
the
Duty Admin
requireme None
nts for
OAPM
Clearance
to the
Fifteen (15)
Admin
minutes
Branch.
2. Client or The admin NCO will
his duly forward the request to
authorized record NCO for
representa verification in OAPM
tive data base.
receives Admin
the None NCO/Record
stamped NCO
duplicate
of the
letter
request
121
3. Client or The record NCO will
his duly prepare the clearance
authorized and forward to the
representa authorized signatory.
Record NCO/
tive will Three (3) authorized
Executive
wait until signatories for the None
Officer/ APM
the rank of MAJ down
release of and two (2) for the
clearance. rank of LTC up.
4. Client or The duty EP/ Admin
his duly Branch will release
authorized the OAPM clearance
representa and facilitate
tive claims completion of
the OAPM survey/feedback
clearance form.
and, logs-
out in the
OAPM
logbook
Duty EP/ Admin
the time None
Branch
and date
of
completion
of the
request,
and fills-
out the
feedback/s 1 day
urvey
complaint
TOTAL: None 1 day and 15
minutes
122
48. Issuance of PA Accountability Clearance
All military and civilian personnel or authorized representatives who are

applying for Retirement, Complete Disability Discharge (CDD), Reversion, Separation,
Promotion, Schooling, Extension of Tour of Active Duty (ETAD), Travel Abroad,
Security of Tenure (SOT), Expiration of Term of Enlistment (ETE), Schooling Abroad,
Transfer or Reassignment, Disbursing Officer, Special Disbursing Officer, Application
for Bond, Confirmation of Rank, and any other legal purposes.
Office or Division: Administrative Branch

Transaction:
For Retirement, CDD, Reversion, and
Separation
1. Letter Order OG1 , PA
Finance Center Philippine Army
2. Statement of Last Payment (SLP)
(FCPA)
Field Property Accountability Office
3. FPAO Clearance
(FPAO)
4. NAF, HHSG, PA Clearance NAF, HHSG, PA
5. Housing Board Clearance Army Housing Board PA
Army Property Accountability Office
6. APAO, PA Clearance
(APAO)
7. Field Accounting Unit (FAU) Clearance Field Accounting Unit (FAU)
8. Unit/Command Clearance Philippine Army Major Units (PAMUs)
For Promotion, SOT, EO-79, Travel,
Schooling, DO, SDO, Bond, Confirmation of
Rank, and Other Legal Purpose
1. Letter request duly endorsed by Unit Requesting Unit/Philippine Army
Commander/Chief of Office Major Units (PAMUs)
Army Property Accountability Office
2. APAO Clearance
(APAO)
3. Field Accounting Unit (FAU) Clearance Field Accounting Unit (FAU)
PERSO
FEES TO PROCESSIN N
BE PAID G TIME RESPO
NSIBLE
1. Receive/ log-
Administ
1.Submit the required in/process and print
None 6 minutes rative
documents clearance
Branch
2. Verify accountability/
Administ
review and sign the
None 10 minutes rative
clearance
Branch
3. Log-out and issue
the clearance None 2 minutes
123
Administ
rative
Branch
Total 18 minutes
49. Issuance of Property Clearance
Military personnel and CivHR for promotion and retirement shall accomplish a Property
Clearance, as well as those who are processing their claims and who are going to travel
abroad in order to identify their existing accountabilities if there’s any.

Who may avail: Military personnel and CivHR of Philippine Army
1. Letter Request (2 copies) Unit assignment of the client
Concerned Field Property Accountability
2. FPAO Clearance
Office
3. PAO GS Clearance (for Military Property Accountability Office, General
Personnel only) Support
4. List of Accountabilities Accountability Branch, APAO
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the 1. The Receiving
Letter Request in Clerk will forward the
2 copies together pertinent documents None 25 minutes Verification
with the other to the Verification Officer/ NCO
documents Officer/ NCO in
required charge for the
verification of
accountabilities.
2. The Clearance
NCO will prepare the
clearance upon None 30 Minutes Clearance NCO
receipt of the
documents and
details needed from
the Verification NCO.
3. The Chief APAO
will sign the clearance None 10 Minutes Chief APAO
4. The client 4. The Receiving

must present the Clerk will release the
receiving copy of property clearance to
the Letter the requesting None 5 minutes Receiving Clerk/
Request in personnel and have Admin NCO
claiming the him/ her sign in the
releasing logbook
124
Property
Clearance
TOTAL: None 1 hour and 10
minutes
50. Issuance of Statement of service, Leave Records and Certificate

of Complete Records (For Active Military Personnel)
SOS is a document which provides detailed employment records of military

personnel. This is issued for specific purposes such as, promotion, reenlistment,
ETAD/CAD, leave to be spent abroad, loan for the active military personnel and benefit
claim for retired, separated, retired/separated with Complete Disability Discharged,
discharged, deceased, and Killed/Wounded-In-Action (KIA/WIA).
Office or Division: Records Branch,OAA

Who may avail: Active/Inactiive Military Personnel
Personnel Action Form Unit Assignment/Office
Post Card Size Picture of applicant Unit Assignment/Office
Latest Family Picture Claimant
Statement of Service/Leave Record from Unit Unit Assignment/Office
Appointment Order (Officer) Unit Assignment/Office
Call to Military Training Order (EP) Unit Assignment/Office
CAD Order and SOT Order (Officer) Unit Assignment/Office
Original Enlistment Order and Two Latest Unit Assignment/Office
Reenlistment Order (EP)
All promotion Orders Unit Assignment/Office
Amendment Order (if any) Unit Assignment/Office
Birth Certificate (PSA) PSA
Birth Certificate of Spouse and Children (PSA) PSA
Marriage Contract of Spouse or Parents (if PSA
single)
Duly accomplished Personal History Unit Assignment/Office
Statement (PHS)
Awards/Decorations Unit Assignment/Office
Medical/Dental Records Unit Assignment/Office
Additional Requirements for Retirement a. Unit Assignment/Office
a. Statement of Last Payment b. claimant
b. Post Card Size Picture of Spouse
Additional Requirements, if with Civilian Unit Assignment/Office
Service
a. Confirmation from HPA
b. Appointment Order
c. Service Records
Additional Requirements for Unit Assignment/Office

Retirement/Separation with CDD
125
a. Confirmation Order of CDD from HPA
b. CDD worksheet from AFPMC
c. CDD Order from AFPMC
Unit/Office FEES TO PROCESSING PERSON

CLIENT STEPS
1. Submit the Unit/Office
required document None
Duty on desk
to the Duty
Enlisted /Processing
Personnel/Admin NCO/C, Rec
NCO at the Branch/AA
Records Branch.
Process the 2 days

None Duty on desk
SOS/Leave Records/ /Processing
Certification for NCO/C, Rec
Reenlistment/ Branch/AA
(2 days)
For signature of C, 1 day
Chief Records
Records Branch/Army Branch/Army
Adjutant (1 day) Adjutant
2.Sign in the Release
Cutomer Log Book
at the OAA lobby
TOTAL: None 3 days
51. Liquidation of Cash Advance
5.1 Liquidation of Cash Advance - Foreign Travel

1. Pre-Audited Liquidation Report Philippine Army Major Unit (PAMUs)
2. Copy of DV Cash Advance Philippine Army Major Unit (PAMUs)
3. Copy of Check/ADA Philippine Army Major Unit (PAMUs)
4. Copy of Travel Authority from DND Department of National Defense Website
5.Itinerary of Travel Philippine Army Major Unit(PAMUs)
126
6.Canvass made from 3 Travel Agencies Seller/ Service Provider
7.Certificate of Travel Completed Philippine Army Major Unit (PAMUs)
8.Certificate of
Philippine Army Major Unit (PAMUs)
Appearance/Completion/Diploma
9.DAFA – if required to make entry & exit
Travel Destination
per T/A
10.Forex Rate Reference at the Time of
Philippine Central Bank Website
Actual Travel
11.UNDP Rate at the Time of Actual United Nations Development Programme
Travel (UNDP) Website
12.Boarding Pass (when applicable) Seller/ Service Provider
13.Used Ticket Seller/ Service Provider
14.Receipt/OR of Travel Insurance Seller/ Service Provider
15.Copy of Passport with stamp "Exit" and
"Entry"
16.After Travel Report - For Head of
Delegation/Team Leader
PERSON
E
1. Receive Pre-
Audited
Liquidation
Report/ Report of
Disbursement
documents
and supporting Administrative
None 8 minutes
documents, log- Branch
in and assign
control number.
2. Process &
review the
supporting
documents for its
completeness
Administrative
and correctness, None 8 minutes
Branch
check the validity
of the
transactions.
3. Prepares
Journal Entry Bookkeeping
None 10 minutes
Voucher (JEV). Branch
4. Final review,
approval and Chief
None 3 minutes
sign-in the JEV. Accountant
5. Transmit JEV Bookkeeping
None 20 minutes
to COA. Branch
Total: 49 minutes
127
51.2 Liquidation of Cash Advance- Local

1. Pre-Audited Liquidation Report Philippine Army Major Units (PAMUs)
2. Copy of DV Cash Advance Philippine Army Major Units (PAMUs)
3. Copy of Check/ADA Philippine Army Major Units (PAMUs)
4. Copy of Travel Order Philippine Army Major Units (PAMUs)
5. Duly Approved Itinerary of Travel Philippine Army Major Units (PAMUs)
6.Certificate of Travel Completed Philippine Army Major Units (PAMUs)
7.Certificate of
Office/ Travel Destination
Appearance/Completion/Diploma
8.Used Ticket (if applicable) Service Provider
9.Boarding Pass (if applicable) Service Provider
10.Terminal Fee (if applicable) Service Provider
11.After Travel Report Philippine Army Major Units (PAMUs)
CLIENT STEPS
1. Receive Pre-
Audited
Liquidation
Report/ Report of
Disbursement
documents
and supporting Administrative
None 8 minutes
documents, log- Branch
in and assign
control number.
2. Process &
review the
supporting
documents for its
completeness
and correctness, 8 minutes Administrative
None
check the validity Branch
of the
transactions.
3. Prepares
Journal Entry Bookkeeping
None 10 minutes
Voucher (JEV). Branch
4. Final review,
approval and
sign-in the JEV.
5. Transmit JEV
20 minutes Bookkeeping
to COA. None
Branch
128
Total:
49 minutes
51.3 Liquidation of Cash Advance – MOOE

1.Pre-Audited Liquidation report Philippine Army Major Units (PAMUs)
2. Pre-Audited Report of Cash Disbursement
(RCD)
3. Copy of DV Cash Advance Philippine Army Major Units (PAMUs)
4. Copy of Check/ADA Philippine Army Major Units (PAMUs)
5. Copy of Obligation Request & Status Philippine Army Major Units (PAMUs)
6. Copy of Justification of Cash Advance Philippine Army Major Units (PAMUs)
7. Copy of Detailed POE Philippine Army Major Units (PAMUs)
8. Requisition and Issue Slip (NIS) Philippine Army Major Units (PAMUs)
9. Purchase Request (PR) Philippine Army Major Units (PAMUs)
10. Canvass from at least 3 suppliers (for
Seller/ Service Provider
receipts P1,000.00 and above)
11.Abstract of Canvass Philippine Army Major Units (PAMUs)
12Receipts (OR, Sales Invoice w/ Proof of
Seller/ Service Provider
Payment)
13.Abstract of Over the Counter Purchase
(OCP)
14.Certification - Authenticity of Receipt Philippine Army Major Units (PAMUs)
15.Justification of over OCP limit of P15,000
per receipt (if any)
16.Inspection and Acceptance Report (IAR) Philippine Army Major Units (PAMUs)
17.Notice of Delivery Received by COA Philippine Army Major Units (PAMUs)
18.Requisition and Issue Slip (ISSUED) Property Accountability Office
19.Report of Supplies and Materials Issued
Property Accountability Office
(RSMI)
1.Pre-Repair Inspection Report, certified by
Unit Property Officer
(for R&M of all PPE/semi-expendables)
with PICTURE
1.Material Requirement List (for Vehicles,
Machineries, ICT & others)
2.Bill of Materials and Cost Estimate (for
buildings and other structures)
3.Post-Repair Inspection Report, certified by
Unit Property Officer
FOR R&M OF ALL PPE/SEMI-
EXPENDABLES WITH PICTURE
1.Waste Material Report Army Property Accountability Office
129
1.Training Directive Philippine Army Major Units (PAMUs)
2.After Training Report Philippine Army Major Units (PAMUs)
3.List of Attendees/Participants Philippine Army Major Units (PAMUs)
FOR PREPAID CELL CARDS
1.Distribution List Philippine Army Major Units (PAMUs)
FOR REPRESENTATION EXPENSES
1.DF/Conference Notice/Activity
Schedule/Programs
2.Contract of Service Philippine Army Major Units (PAMUs)
3.List of Attendees/Participants Philippine Army Major Units (PAMUs)
4.PhilGEPS Registration PhilGEPS Website
FOR SEMI-EXPENDABLES/PPE
1.Inventory Custodian Slip (ICS) Philippine Army Major Unit(PAMU)
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID G TIME
E
1. Receive Pre-
Audited Liquidation
Report/ Report of
1. Submit the required Disbursement and
documents supporting None 10 minutes Administrative
documents, log-in Branch
and assign control
number.
2. Process & review
the supporting
documents for its
completeness and
correctness, check
Administrative
the validity of the None 10 minutes
Branch
transactions.
3. Prepares Journal
Entry Voucher Bookkeeping
None 15 minutes
(JEV). Branch
4. Final review,
approval and sign-in Chief
None 5 minutes
the JEV. Accountant
5. Transmit JEV to Bookkeeping
None 20 minutes
COA. Branch
Total: 1 hour
130
52. Medal of Valor Awardees
Processing of Claims for Valor Awardees.

Type of Transaction: Claims for Valor Awardee
Who may avail: PA Valor Awardees
1. Valor Order GHQ
2. Marriage Contract (PSA) / Birth PSA
Certificate (PSA)
3. Legal Beneficiary (JAGO) JAGO, PA
4. Dependents ID Individual Concerned
5. Photocopy of ATM Individual Concerned
AGENCY ACTION
1. Received
Fractional/
Collateral Clerk
Requirements
Fractional/
2. Preparation of DV’s N/A 5mins
Collateral Clerk
Submit
Documentary 3mins Chief, FRB
of Chief, FRB N/A
Requirements
4. Forward to C, Admin Fractional/
N/A 30mins
for signature Collateral Clerk
5. Forward to N/A 3mins
Processing & Fractional/
Collection Branch Collateral Clerk
(PCB)
TOTAL: N/A 46mins
Service is covered under Republic Act 9049 dated 20 March 2001 with Subject: An Act
Granting Monthly Gratuity and Privileges to an Awardee of the Medal of Valor, Providing
Funds therefore, and for the other purposes.
53. Official Receipt (OR) of all Remittances, White Payslip and

Income Tax Return (ITR).
Issuance of OR’s (HDMF, RSBS, GSIS, MBAI SGTI and FI’s), White Payslip and
Income Tax Return (ITR) of PA Personnel.

Type of Transaction: Issuance of Official Receipt, White Payslip and ITR
Who may avail: PA Personnel
1. Letter Request Concerned Unit
131
2. Authorization Letter/Photocopy of Concerned Personnel
Military ID with signature & contact number
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Receive and
Check Authenticity of N/A 5mins Receiving Clerk
1. Submit documents
Documentary 1.2 Printing of Official
Requirements Receipt/White N/A 30mins Records NCO
Payslip/ITR
1.3 Approval/Signature
5mins Chief FRB
of Chief, FRB N/A
2. Receive of 2.1 Releasing of OR/ N/A 3mins Records NCO
document/s White Payslip/ ITR
TOTAL: N/A 43mins
Clinic, Gastro-Intestinal Clinic, TB DOTS Clinic and Pharmacy.

 Military ID
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Signs Taking

Medical Officer/
4. Treatment None
45 minutes
a. Nebulization
132
b. Immunization Five (5) Medical Corps
c. Injection minutes Officer/Civilian
Medical Officer/
Diagnostic Request Ten (10) Consultant/
Minutes RN/RM/NA

Medical Officer/
Consultant
Medicines Minutes Pharmacy Aide
TB DOTS
a. Pharmacy Personnel
b. TB DOTS Clinic
55. Payment of Bonus, Incentive, Cash Gift (Active)
This procedure is being enforced by a directive from OG1 PA. EDPB process the
payroll that serves as attachment to the request of fund to OG1, PA subsequently to
OAFM.

Type of Transaction: Bonus, Incentive, Cash Gift (Active)
1. Directive from OG1 OTB
2. Bonus Payroll EDPBr
FEES
CLIENT PROCESSING PERSON
AGENCY ACTION TO BE
STEPS TIME RESPONSIBLE
PAID
a. Send Directive to Chief
20mins OG1,PA
OTB
b. Issue Memo signed by
1day OTB
Director FCPA to EDPB
c. Printing of Payroll 3hours EDP Personnel
d. Request for Fund 1day Budget Br, OG1, PA
e. Fund Release 5days Concerned Pers
f. Preparation of DV’s N/A 1day Concerned Pers
g. Processing of DV 1day Processing Clerk
Fiscal Clerk “PS”
h. Funding 1day
Funds (Active)
i. Journalizing & Indexing 3days Concerned
Chief, Pre-Audit,
j. Pre-Audit 1day
MFO, PA
k. Issuance of Individual Bookkeeper “PS”
1day
Checks/LDDAP- ADA Funds
133
l. Transfer of Pay to Payroll System and
Individual ATM Accounts 5mins Design
thru FINDES Administrator,
TOTAL: 15days & 3
N/A
hours 25mins
56. Payment of Financial Claims Thru Checks (MOOE & PS CLAIMS)
Payment of all Active & Retired Philippine Army Personnel, Dependents and
Suppliers.

Payment of Financial Claims Thru Checks (MOOE & PS
Claims
Who may avail: All Active and Retired PA Personnel and Suppliers
1. Update their individual account Individual Concern
2. Update their Memorandum of
FI’s and Suppliers
Agreement (MOA)
3. Update their issued official receipt Concern Unit/Suppliers
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.2 Receive/Review
DV and encode 1min Receiving Clerk
logbook
1.2 Prepare MDS
1mins Bookkeeper
checks and ACIC
N/A
1.3 Verify entry on Abstract/Liaison
1. Submit 5mins
checks and ACIC Clerk
Disbursement 1.4 Sign the Checks
Voucher PAMU Cmdr &
(PAMU Cmdr & 60mins
C,DRB
C,DRB)
1.5 Submit the ACIC to

30mins Liaison Clerk
LBP.
2.1 Release the check

2. Receive Check and log sign to the N/A 2mins Releasing Clerk
receiving logbook
TOTAL: 1hr 40mins
134
57. Payment of Financial Claims Thru LDDAP-ADA (MOOE & PS CLAIMS)
Payment of all Active & Retired Philippine Army Personnel, Dependents and
Suppliers.

Payment of Financial Claims thru LDDAP ADA (MOOE & PS
claims
1. Update their individual account Individual Concern
2. Update their Memorandum of

FI’s and Suppliers
Agreement (MOA)
3. Update their issued official receipt Concern Unit/Suppliers
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Receive/Review DV
1min Receiving Clerk
and encode logbook
2. Prepare and encode
thru IDS all payment
25mins Abstract NCO
for LDDAP-ADA.
Submit 3. Verified and counter
Disbursement N/A
check the entry of 10mins Branch NCO
Voucher LDDAP-ADA
Authorized
4. Sign the LDDAP-
25mins signatory (FCPA
ADA (FCPA & ASPA)
& ASPA)
5. Submit to LBP
(Credit to Individual 30mins Liaison Clerk
Account)
TOTAL: 1hr 31mins
135
58. Payment of Pay and Allowances of Army Personnel (ACTIVE)
This procedure covers all reports indicated in the Unit’s Report of Changes and
Report of Correction which corrects and add changes in the printed payroll of the
month including attachment necessary to certify correctness/validity of the
transactions to be edited in the Payroll
Office or
FCPA
Division:
Classification: Highly Technical Transaction
Type of Payment of Pay and Allowances of Army Personnel (ACTIVE)
Transaction:
Monthly Report of Changes (MRC) FSFOs
Report of Corrections (ROC) FSFOs
Payroll Data Summary EDPB
Orders (LP /Promotion/ETE etc.) PAMUs/OAA
AGENCY ACTION
1.1 FSFO
Consolidates MRC
1day Field Units
1. Field Transmits to EDP
Units Send FCPA
MRC to 1.2 MRC Dispatch to N/A
1-2days Opns Sec,FSFO
FSFO EDPB
Signed by 1.3 Receives MRC
Data Encoders,
Unit Cmdr, from Finance Service 2mins
EDPB
DO, Fn Sgts Field Office (FSFO)
1.4 Updates Payroll Data Encoders,
5days
(Encoding) EDPB
2.1 Receives Billing Payroll Data
From Financial 5mins Administrator,
2. Financial
Institutions EDPB
Institutions
a. Process Payroll Payroll Data
hand carries
(Computer Generated) 1day Administrator,
the billing
EDPB
file to be
b. Prints Payroll
received by
including Allied N/A 3-4days EDP Pers
Billing NCO
Documents
c. Sends to FSFO 1-2days EDP Pers
3.1 Receives the Final
Data Encoders,
Correction of the Payroll 3mins
EDPB
from FSFO thru ROC
3.2 Effect necessary
3 .Field Data Encoders,
corrections (encoding 4hours
Units Send EDPB
ROC)
ROC to
3.3 Process, Prints & Payroll Data
FSFO 1day
sign Pay Data Summary Administrator
136
Signed by Branch Chief and
Unit Cmdr, Branch NCO
DO, Fn Sgts 3.4 Forwards Final
Branch Chief
Payroll and Data 10mins
EDPB
Summary to MFB / FRB
a. Request for Funding 1day
Funds (Retirees)
b. Release of Funds 5days Concerned Offices
c. Processing and Processing Clerk
30mins
Indexing of Payroll “PS” Funds
d. Funding Preparation
/ Signing of “Box B” of 1hour
Funds (Retirees)
Obligation Request
e. Signing of “Box A” of
1hour Director, FCPA
Obligation Request
f. Journalization &
3days ASPA Pers
Recording
Chief, Pre-Audit,
g. Pre-Audit 1day
MFO, PA
h. Issuance of Check Bookkeeper “PS”
1day
Funds
i. Deposit of Check to
1day DRB Personnel
Land Bank
j. Transfer of Pay to Payroll System
Individual ATM and Design
5mins
Accounts thru FINDES Administrator,
EDPB
25 Days & 55
mins of
N/A
TOTAL: preceding
month
Manual of Procedures Document No: FCPA-QP-EDP-001 Title: Payroll Process
59. Payment to Contract of Service Workers

3 photocopies)
photocopies)
4. Three (3) Copies of BIR form
137
5. Three (3) Copies of Income Sworn
6. Three (3) Copies of BIR form 0605
(for 1st claim)
7. Three (3) Copies of
PERSON
IBLE
1. Receive DV
log-in and assign
control number
on the voucher,
1. Submit the required verify Disbursem
documents correctness of ent Branch
computation and None 8 minutes /Journal &
1.1 Upload Data to existence of Miscellane
FMIS Account. chargeability, ous Branch
and inspect the
completeness of
supporting
documents.
2. Post/Record Disbursem
obligation to ent Branch
Index of /Journal
None 8 minutes
Payments, &Miscellan
journalize and eous
review the DV. Branch
3. Check/Verify
availability of
funds, validate
purpose and
Disbursem
object code per
ent Branch
obligation vs.
None 10 minutes /Journal &
nature of claim,
Miscellane
record obligation
ous Branch
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
Accountant
sign-in the DV.
5. Log-out the Disbursem
None 2 minutes
DV. ent Branch
138
6. Transmit DV
to PAMU for
Disbursem
ent Branch
payment and
pre-audit.
Total: 51 minutes
60. Physical Medical Examination Service
Physical Medical Examination Service caters comprehensive physical

examination to applicants of Officer Candidate Course, Technical and Administrative
Service, Officer Probationary Course, Probationary Officer Training Course and
Candidate Soldier Course.

1. Request for PME Units/Offices
2. Request for PME Requesting units
3.2x2 Picture Authorized Agencies
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request for 1. Pre-Registration,
Physical Medical Verification of Half day to 1 C, Admin
Examination availability of fund and day Division, C, MFO,
supplies, Approval of None C, Logistics, CO
Request by CO, AGH
2. Registration, 2. Issuance of None 10 minutes

present ID and Checklist Form PME Section
submit 2x2 Personnel
picture
3. Proceed to 3. Conduct of PME: 15 minutes
Physical Medical  Ophthalmology 5 minutes Medical Officer,
Examination  ENT 20 minutes Ophtha & ENT
 Dental 20 minutes Personnel, Dental
 Initial GPE None 3 days Personnel, NP
 Neuro-Psychiatry 15 minutes Personnel,
 Laboratory 20 minutes Laboratory
 X-ray 15 minutes Personnel, Xray
20 minutes Personnel, ECG
 ECG
Personnel
 Final GPE
139
4.Consolidation and None 2-3 days PME Section
Validation of Results Personnel
5. Encoding of Results None 30 minutes PME Section
Personnel
6.Signature and PME Section
Concurrence of None 1 to 2 days Personnel,
Results by the Medical Medical Dental
Dental Board Board Members
Members
5. Issuance of PME None 5 minutes PME Section
Result Personnel
61. Processing of Awards and Decorations
Process request for awards and decorations of PA Personnel by checking the

completeness, correctness, appropriateness and authenticity of documents before
endorsing to the Philippine Army Awards and Decorations board for deliberation.
Approved Major Awards will be processed further for the endorsement of CG,PA to
the AFP Awards and Decorations board, while approved minor awards will be
processes for the issuance of orders in the Office of the Army Adjutant.

All active PA Personnel recommended by their unit commanders
Who may avail: for valuable achievement, exemplary performance of duty and
excellent services rendered
1. Recommendation from Unit Unit Office
Commander
2. Proposed Citation APMC PA
3. Other supporting documents (After Personnel Itself
Battle Report)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Receive and checks
documents to the completeness and
MOWEL Branch authenticity of
documents
Request the PA
Awards and
decorations board to None 3 days Mowel branch
convene for
deliberation
If approved by the
None 2 days
board, Director APMC
140
endorses board
Receives the
approved board
resolution for awards
and decorations
Prepares and submit
the request for None 1 day Mowel Branch
issuance of orders
Monitoring None
Service is covered under AFP G131-05 Awards and Decorations Handbook dtd 26 June
2014
62. Processing of Financial Claims
62.1 Clothing Allowance for Civilian HRs

Who may avail: Philippine Army - Civilian Human Resource Personnel
photocopies)
3.Payroll (if applicable) Philippine Army Major Units (PAMUs)
4.Certified true copy of approved
appointment of new employee
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTIONS G TIME RESPONSIBLE
PAID
1. Receive
DV/payroll, log-in
and assign control
number on the
1. Submit the required voucher, verify
computation and
FMIS Account. chargeability, and Disbursement
None 8 minutes
inspect the Branch
completeness of
supporting
documents.
141
2. Post/Record
obligation to Index
of Payments,
journalize and Bookkeeping
None 8 minutes
review the Branch
DV/Payroll.
3. Check/Verify
availability of
funds, validate
purpose and object
code per obligation
vs. nature of claim,
record obligation Bookkeeping
None 5 minutes
number assigned Branch
by MFO, assigns
cash allocation.
4. Final review,
approval and sign-
in the DV.
Disbursement
Branch
6. Transmit DV to
PAMU for approval
of payment and Disbursement
None 20 minutes
pre-audit. Branch
Total: 46 minutes
62.2 Combat Pay

Who may avail: Philippine Army Uniformed Personnel
3 photocopies)
3.Combat Pay order Office of the Army Adjutant (OAA)
4.Assignment Order Philippine Army Major Units (PAMUs)
5.Payslip/Pay Data Card Finance Center Philippine Army (FCPA)
6.Certificate of Non-payment Finance Center Philippine Army (FCPA)
142
PERSON
AGENCY FEES TO BE PROCESSIN
CLIENT STEPS RESPONSI
ACTIONS PAID G TIME
BLE
1. Receive
DV/payroll, log-
in and assign
control number
on the voucher,
verify
documents
correctness of
Disburseme
computation and None
1.1 Upload Data to nt Branch
existence of
FMIS Account.
chargeability, 8 minutes
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of
Disburseme
Payments, None 8 minutes
nt Branch
journalize and
review the
DV/Payroll.
3. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs.
None 5 minutes Bookkeepin
nature of claim,
g Branch
record obligation
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
approval and Chief
None
sign-in the 3 minutes Accountant
DV/Payroll.
5. Log-out the Disburseme

None 2 minutes
DV/Payroll. nt Branch
6. Transmit
DV/Payroll to Disburseme
None
PAMU for 20 minutes nt Branch
approval of
143
payment and
pre-audit.
Total:
46 minutes
62.3 Commutation of Unused Leave

Type of
1.Disbursement Voucher (DV) (1 original, 3 Philippine Army Major Units (PAMUs)
photocopies)
2.Obligation Request and Status (ORS) (1 Philippine Army Major Units (PAMUs)
3.Order of Retirement Office of the Army Adjutant (OAA)
4.Commutation Order Office of the Army Adjutant (OAA)
5.Leave/Furlough Records (Original) Office of the Army Adjutant (OAA)
6.Statement of Last Payment Finance Center Philippine Army (FCPA)
7.Service Record Finance Center Philippine Army (FCPA)
8.Command Clearance (Money & Property Office of the Army Adjutant (OAA)
Accountability)
9.Three (3) Photocopy of Land Bank Retired Military Personnel
Account
10.Authorization to deduct for overpayment Retired Military Personnel
of Pay &Allows (when applicable)
11.Certification as to outstanding PAFCIPIC Financial Institutions
or ACDI Loan (when applicable)
12.Deed of Assignment/Authorization to Financial Institutions
deduct existing Pro-Fund Loan (when
applicable)
13.For Deceased Military Personnel - Office of the Army Judge Advocate
Decree of Final Distribution (OAJA)
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSI
TIME
PAID BLE
1. Submit the 1. Receive DV, log-in
required and assign control
documents number on the
voucher, verify
1.1 Upload Data to correctness of Disburseme
FMIS Account. computation and None 10 minutes nt Branch/
existence of Journal
chargeability, and &Miscellane
inspect the ous Branch
completeness of
144
2. Post/Record
obligation to Index of Disburseme
Payments, journalize None 10 minutes nt Branch/
and review the DV. Journal &
Miscellaneo
us Branch
3. Check/Verify
object code per Bookkeepin
obligation vs. nature of None 15 minutes g Branch/
claim, record Journal &
obligation number Miscellaneo
assigned by MFO, us Branch
assigns cash
allocation.
4. Final review,
approval and sign-in None 5 minutes Chief
the DV. Accountant
5. Log-out the DV None 2 minutes Disburseme
nt Branch
6. Transmit DV to
PAMU for approval of None 20minutes Administrati
payment and pre- ve Branch
audit.
Total: 1 hour 2
minutes
62.4 Flying Duty Pay

2CHECKLIST OF REQUIREMENTS WHERE TO SECURE
photocopies)
3.Flying duty pay order Office of the Army Adjutant (OAA)
4.Flying manifest Philippine Army Major Units (PAMUs)
5.Pay slip/Pay Data Card
(FCPA)
6.Certificate of non-payment
(FCPA)
FEES PERSON
PROCESSIN
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIB
G TIME
PAID LE
1. Submit the required 1. Receive DV, log-
None
documents in and assign 8 minutes
145
control number on Disbursement
1.1 Upload Data to the voucher, verify Branch
FMIS Account. correctness of
computation and
existence of
chargeability, and
inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index
Disbursement
of Payments, None
Branch
journalize and 8 minutes
review the DV.
3. Check/Verify
validate purpose
and object code per
obligation vs. nature Bookkeeping
None
of claim, record Branch
obligation number
5 minutes
assigned by MFO,
assigns cash
allocation.
4. Final review,
Chief
3 minutes Accountant
the DV.
Disbursement
Branch
6. Transmit DV to
PAMU for approval Disbursement
None
of payment and pre- Branch
20 minutes
audit.
Total: 46 minutes
62.5 Instructors Duty Pay

photocopies)
3.Instructors Duty Pay (IDP) Order(Confirmed) Philippine Army Major Units (PAMUs)
146
5.Load matrix Philippine Army Major Units (PAMUs)
6.Pay slip/Pay Data Card Finance Center Philippine Army (FCPA
7.After Activity Report/Accomplishment Report Philippine Army Major Units (PAMUs)
8.Certificate of non-payment
(FCPA)
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPON
BE PAID G TIME
SIBLE
1. Receive
DV/payroll, log-in and
assign control
number on the
documents correctness of Disburse
computation and None ment
8 minutes
1.1 Upload Data to existence of Branch
FMIS Account. chargeability, and
inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Index of Disburse
Payments, journalize None ment
and review the 8 minutes Branch
DV/Payroll.
3. Check/Verify
object code per
Bookkeep
None ing
of claim, record
Branch
obligation number
5 minutes
assigned by MFO,
assigns cash
allocation.
4. Final review, Chief
approval and sign-in None Accounta
3 minutes
the DV. nt
Disburse
5. Log-out the
None 2 minutes ment
DV/Payroll.
Branch
6. Transmit
DV/Payroll to PAMU Disburse
for approval of None ment
payment and pre- 20 minutes Branch
audit.
Total: 46 minutes
147
62.6 MAGNA CARTA for Health Workers

Who may avail: Philippine Army - Civilian Human Resource Personnel
3 photocopies)
3.Certified true copy of approved
appointment of new employee
4.Payroll Philippine Army Major Units (PAMUs)
5.Roster of Troops certified by the Admin Philippine Army Major Units (PAMUs)
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSI
ACTIONS TIME
PAID BLE
1. Receive
DV/payroll, log-in
and assign
control number
on the voucher,
verify
documents
correctness of
computation and None 8 minutes Disburseme
1.1 Upload Data to
existence of nt Branch
FMIS Account.
chargeability,
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of
Disburseme
Payments, None
nt Branch
review the
DV/Payroll.
3. Check/Verify
availability of
funds, validate
purpose and
Bookkeepin
object code per None
g Branch
obligation vs.
nature of claim, 5 minutes
record obligation
number
148
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
approval and None
sign-in the DV.
5. Log-out the Disburseme
None 2 minutes
DV/Payroll. nt Branch
6. Transmit
DV/Payroll to
PAMU for Disburseme
None
approval of nt Branch
20 minutes
payment and
pre-audit.
Total: 46 minutes
62.7 Parachutist Duty Pay

photocopies)
3.Parachutist duty pay order Office of the Army Adjutant (OAA)
4.Jump manifest Philippine Army Major Units (PAMUs)
5.Pay slip/Pay Data Card Finance Center Philippine Army (FCPA)
6.Certificate of Non-payment Finance Center Philippine Army (FCPA)
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS RESPONSI
BE PAID G TIME
BLE
1. Receive DV, log-
in and assign
control number on
the voucher, verify
correctness of
documents
computation and Disburseme
None
existence of 8 minutes nt Branch
1.1 Upload Data to
chargeability, and
FMIS Account.
inspect the
completeness of
supporting
documents.
149
2. Post/Record
obligation to Index
Disburseme
of Payments, None
nt Branch
review the DV.
3. Check/Verify
validate purpose
and object code per
obligation vs. nature Bookkeepin
None
of claim, record g Branch
obligation number
5 minutes
assigned by MFO,
assigns cash
allocation.
4. Final review,
Chief
the DV.
Disburseme
nt Branch
6. Transmit DV to
PAMU for approval Disburseme
None
of payment and pre- nt Branch
20 minutes
audit.
Total: 46 minutes
62.8 Payment - Labor and Wages

Type of G2G – Government to Government G2C – Government to
Transaction: Civilian
1.Disbursement Voucher (DV) (1 Philippine Army Major Units (PAMUs)
photocopies)
4. Three (3) Copies of BIR form Philippine Army Major Units (PAMUs)
5. Three (3) Copies of Income Sworn Philippine Army Major Units (PAMUs)
150
6. Three (3) Copies of BIR form 0605 Philippine Army Major Units (PAMUs)
(for 1st claim)
7. Three (3) Copies of Philippine Army Major Units (PAMUs)
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Submit the 1. Receive DV
required documents log-in and assign
control number
1.1 Upload Data to on the voucher,
FMIS Account. verify correctness
of computation Disbursement
and existence of None 10 minutes Branch /Journal
chargeability, and & Miscellaneous
inspect the Branch
completeness of
supporting
documents.
2. Post/Record
Index of None 10 minutes Branch /Journal
Payments, &Miscellaneous
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
object code per Disbursement
obligation vs. None 15 minutes Branch /Journal
number assigned
by MFO, assigns
cash allocation.
4. Final review,
approval and None 5 minutes Chief
sign-in the DV. Accountant
5. Log-out the
DV. None 2 minutes Disbursement
Branch
151
6. Transmit DV to
PAMU for
approval of None 20 minutes Administrative
payment and pre- Branch
audit.
Total: 1hour
2minutes
62.9 Payment of Medal of Valor

3 photocopies)
2.Obligation Request and Status (ORS)
3.Payroll Finance Center, Philippine Army (FCPA)
CLIENT STEPS
1. Receive DV,
log-in and
assign control
number on the
computation and None 8 minutes Disbursement
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of
Payments, None 8 minutes Disbursement
review the DV.
152
3. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs.
nature of claim,
Branch
record obligation
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
approval and None Chief Accountant
3 minutes
sign-in the DV.
None 2 minutes
DV. Branch
6. Transmit DV
to FCPA for Disbursement
None
approval of Branch
20 minutes
payment.
Total: 46 minute
s
62.10 Payment of Mid-Year/Year-End Bonus

3 photocopies)
2 .Obligation Request and Status (ORS) (1
3.Payroll/Roster Finance Center, Philippine Army (FCPA)
CLIENT STEPS
1. Receive DV,
log-in and assign
control number
1.Submit the required
on the voucher, Disbursement
documents
verify Branch/ Journal &
None 8 minutes
correctness of Miscellaneous
1.1 Upload Data to
computation and Branch
FMIS Account.
existence of
chargeability,
and inspect the
153
completeness of
supporting
documents.
2. Post/Record
Index of Branch/ Journal &
None 8 minutes
Payments, Miscellaneous
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
obligation vs. Branch/ Journal &
None 5 minutes
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
sign-in the DV.
None 2 minutes
DV Branch
6. Transmit DV
None 20 minutes
approval of Branch
payment.
Total: 46 minutes
154
62.11 Payment of Promotion Differential

3 photocopies)
2.Obligation Request and Status (ORS)
3.Payslip/Pay Data Card Finance Center, Philippine Army (FCPA)
4.Certificate of Non-Payment Finance Center, Philippine Army (FCPA)
5.Promotion Order Office of the Army Adjutant (OAA)
CLIENT STEPS
1. Receive DV,
log-in and
assign control
number on the
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of
Payments, None 8 minutes Disbursement
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs.
nature of claim,
Branch
record obligation
number
assigned by
MFO, assigns
cash allocation.
155
4. Final review,
approval and None Chief Accountant
3 minutes
sign-in the DV.
None 2 minutes
DV. Branch
6. Transmit DV
None
approval of Branch
20 minutes
payment.
Total:
46 minutes
62.12 Payment of Reenlistment Clothing Allowance (RCA)

3 photocopies)
3.Payroll Finance Center, Philippine Army (FCPA)
4.Reenlistment Order Office of the Army Adjutant (OAA)
CLIENT STEPS
1. Receive DV,
log-in and assign
control number
on the voucher,
1.Submit the required verify
Disbursement
Branch/ Journal
& Miscellaneous
Branch
and inspect the
completeness of
supporting
documents.
156
2. Post/Record
None 8 minutes
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
None 5 minutes
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
Accountant
sign-in the DV.
None 2 minutes
DV Branch
6. Transmit DV
None 20 minutes
approval of Branch
payment.
Total: 46 minutes
62.13 Payment of Performance Based Bonus (PBB) for Active

Personnel

3 photocopies)
3.PBB Order Office of the Army Adjutant (OAA)
4.Payroll/Roster Finance Center, Philippine Army (FCPA)
157
CLIENT STEPS
1. Receive DV,
log-in and assign
control number
on the voucher,
Disbursement
Branch/ Journal
& Miscellaneous
Branch
and inspect the
completeness of
supporting
documents.
2. Post/Record
None 8 minutes
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
None 5 minutes
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
Accountant
sign-in the DV.
None 2 minutes
DV Branch
6. Transmit DV
None 20 minutes
approval of Branch
payment.
Total: 46 minutes
158
62.14 PBB for Retired Personnel

Who may avail: Retired Philippine Army Personnel
3 photocopies)
2.Statement of Last Payment Finance Center Philippine Army (FCPA)
3.Special Order/Retirement Order Office of the Army Adjutant (OAA)
4.Certification of Non-Payment Finance Center Philippine Army (FCPA)
5.One (1) Photocopy of ATM Card Retired Uniformed and Non-Uniformed PA
Personnel
CLIENT STEPS
1. Receive
DV/payroll, log-in
and assign
control number
on the voucher,
verify
documents
correctness of Disbursement
None
computation and 8 minutes Branch
1.1 Upload Data to
existence of
FMIS Account.
chargeability,
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of
Disbursement
Payments, None
Branch
review the
DV/Payroll.
159
3. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs. Bookkeeping
None
record obligation
5 minutes
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
approval and
None Chief Accountant
sign the 3 minutes
DV/Payroll.
None 2 minutes
DV/Payroll. Branch
6. Transmit
DV/Payroll to
PAMU for Disbursement
None
approval of Branch
20 minutes
payment and
pre-audit.
Total: 46 minutes
62.15 Procurement of Supplies from PSDBM with Amendment of

APR

1.Amended Agency Procurement Request
(APR)
2. Delivery Receipt (Pre-Audited) - Partial
Supplies (1 Photocopy)
3.Check/ADA (1 Photocopy) Philippine Army Major Units (PAMUs)
4. Disbursement Voucher (1 Photocopy) Philippine Army Major Units (PAMUs)
5. Unit Procurement Request (UPR) (1
Photocopy)
6.Agency Procurement Request (APR) (1
Photocopy)
PERSON
CLIENT STEPS RESPONSIB
LE
160
1. Receive APR
log-in and assign
control number
on the voucher,
verify
1. Submit the required correctness of
Disbursement
documents computation and None 10 minutes
Branch
existence of
chargeability,
and inspect the
completeness of
supporting
documents.
2. Final review,
Chief
Accountant
sign-in the APR.
None 2 minutes
APR. Branch
4. Transmit APR Disbursement
None 20 minutes
to PAMU. Branch
Total: 37 minutes
62.16 Procurement thru PSDBM (Negotiated Procurement 53.5)

Who may avail: Philippine Army Major Units(PAMUs)
3 photocopies)
2.Obligation Request and Status (ORS) (1 Philippine Army Major Units (PAMUs)
photocopies)
4.Requisition and Issue Slip (RIS) Philippine Army Major Units (PAMUs)
5.Unit Procurement Request (UPR) Philippine Army Major Units (PAMUs)
6.Agency Procurement Request (APR) Philippine Army Major Units (PAMUs)
PERSON
CLIENT STEPS RESPONSI
BLE
1.Submit the required 1. Receive DV
documents log-in and assign
control number
1.1 Upload Data to on the voucher,
FMIS Account. verify Disburseme
correctness of None 8 minutes nt Branch
161
computation and /Journal &
existence of Miscellaneo
chargeability, us Branch
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to Disburseme
Index of None 8 minutes nt Branch
Payments, /Journal &
journalize and Miscellaneo
review the DV. us Branch
3. Check/Verify
availability of
funds, validate Bookkeepin
purpose and None 10 minutes g Branch
object code per /Journal &
obligation vs. Miscellaneo
nature of claim, us Branch
record obligation
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
5. Log-out the None 2 minutes Disburseme
DV. nt Branch
6. Transmit DV
to PAMU for
approval of None 20 minutes Disburseme
payment and nt Branch
pre-audit.
Total: 51 minutes
62.17 Productivity Enhancement Incentive

3 photocopies)
3.Certificate of non-payment Philippine Army Major Units (PAMUs)
162
4.Unit Payroll of Productivity Philippine Army Major Units (PAMUs)
Enhancement Incentive(PEI)
CLIENT STEPS
1. Submit the required 1. Receive DV,
documents log-in and
assign control
1.1 Upload Data to number on the
FMIS Account. voucher, verify
correctness of
existence of Branch
chargeability,
and inspect the
completeness of
supporting
documents.
2. Post/Record
obligation to
Index of None 10 minutes Disbursement
Payments, Branch
journalize and
review the DV.
3. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs. None 15 minutes Bookkeeping
record obligation
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
5. Log-out the
DV. None 2 minutes Disbursement
Branch
6. Transmit DV
to PAMU for
approval of None 20 minutes Administrative
payment and Branch
pre-audit.
Total: 1hour
2minutes
163
62.18 Reimbursement Hospitalization Expenses

3 photocopies)
3.Board Resolution Office of the Army Chief Surgeon (OACS)
4.Official Receipt/Statement of Account Hospital/ Place of confinement
5.Medical Certificate Hospital/ Place of confinement
6.Medical Abstract/Summary Hospital/ Place of confinement
7.Spot Report Philippine Army Major Units (PAMUs)
8. Line of Duty (LOD) Report Philippine Army Major Units (PAMUs)
9.Certificate of Bonafide Member Philippine Army Major Units (PAMUs)
PERSON
CLIENT STEPS RESPONSIB
LE
1. Receive DV,
log-in and assign
control number
on the voucher,
1. Submit the required verify
computation and
and inspect the 8 minutes Disbursement
completeness of None Branch
supporting
documents.
2. Post/Record
obligation to
Index of
None Disbursement
Payments, 8 minutes
Branch
journalize and
review the DV.
3. Check/Verify
availability of
funds, validate Bookkeeping
None 5 minutes
purpose and Branch
object code per
obligation vs.
164
nature of claim,
record obligation
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
approval and None
sign-in the DV.
None 2 minutes
DV. Branch
6. Transmit DV
to PAMU for
Disbursement
approval of None
Branch
payment and 20 minutes
pre-audit.
Total:
46 minutes
62.19 Reimbursement of Local Travel

photocopies)
photocopies)
4.Travel Order (3 photocopies) Philippine Army Major Units (PAMUs)
5.Approved Itinerary of Travel (3 photocopies) Philippine Army Major Units (PAMUs)
6.Certificate of
Appearance/Completion/Diploma (3 Host Unit/Office
photocopies)
7.Payroll (when applicable) (3 photocopies) Philippine Army Major Units (PAMUs)
8.Used Ticket (when applicable) (3
Service Provider
photocopies)
9.Boarding Pass (when applicable) (3
Service Provider
photocopies)
10.Terminal Fee (when applicable) Service Provider
11.Certificate of Non-Payment Philippine Army Major Units (PAMUs)
12.Certificate of Travel Completed Philippine Army Major Units (PAMUs)
13. After Travel Report Philippine Army Major Units (PAMUs)
FEES
PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
G TIME RESPONSIBLE
PAID
165
1. Receive DV log-in
and assign control
number on the
1.Submit the required voucher, verify
documents correctness of Disbursement
computation and Branch/Journal &
None 8 minutes
1.1 Upload Data to existence of Miscellaneous
FMIS Account. chargeability, and Branch
inspect the
completeness of
supporting
documents.
2. Post/Record
Disbursement
obligation to Index
Branch/Journal &
of Payments, None 8 minutes
Miscellaneous
journalize and
Branch
review the DV.
3. Check/Verify
validate purpose
and object code per
Bookkeeping
None 10 minutes Branch/Journal &
of claim, record
Miscellaneous
obligation number
Branch
assigned by MFO,
assigns cash
allocation.
4. Final review,
approval and sign-in
the DV.
5. Log-out the DV. Disbursement

None 2 minutes
Branch
6. Transmit DV to
PAMU for approval
of payment and pre- Disbursement
None 20 minutes
audit. Branch
Total:
51 minutes
166
62.20 Subsistence Allowance

3 photocopies)
2.Certificate of non-payment Philippine Army Major Units (PAMUs)
3.Monthly Report of changes /Gains and Philippine Army Major Units (PAMUs)
Losses
4.Roster of troops Philippine Army Major Units (PAMUs)
5.Balancing Summary Philippine Army Major Units (PAMUs)
6.Payroll Philippine Army Major Units (PAMUs)
PERSON
E
1. Review or
check balance of
SDO or Unit
Cash Advances
documents for
and issue
verification of the
Certification from
history of the cash
the Accountant Disbursement
advance.
that the Previous None 10 minutes Branch /
Cash Advance Journal &
1.1 Upload Data to
have been Miscellaneous
FMIS Account.
liquidated and Branch
accounted for in
the books
2. Receive DV
log-in and assign
control number
on the voucher,
verify Disbursement
correctness of None 10 minutes Branch /
computation and Journal &
existence of Miscellaneous
chargeability, Branch
and inspect the
completeness of
supporting
documents.
167
3. Post/Record
obligation to
Index of None 10 minutes Disbursement
Payments, Branch
journalize and
review the DV.
4. Check/Verify
availability of
funds, validate
purpose and
object code per
obligation vs. None 10 minutes Bookkeeping
record obligation
number
assigned by
MFO, assigns
cash allocation.
5. Final review,
sign the DV. Accountant
6. Log-out the None 5 minutes Disbursement

DV. Branch
7. Transmit DV
to PAMU for None 20 minutes Administrative
approval of Branch
payment and
pre-audit.
1 hour 15
Total minutes
168
63. Processing of Awards and Decorations
Process request for awards and decorations of PA Personnel by checking the

completeness, correctness, appropriateness and authenticity of documents before
endorsing to the Philippine Army Awards and Decorations board for deliberation.
Approved Major Awards will be processed further for the endorsement of CG,PA to
the AFP Awards and Decorations board, while approved minor awards will be
processes for the issuance of orders in the Office of the Army Adjutant.

All active PA Personnel recommended by their unit commanders
Who may avail: for valuable achievement, exemplary performance of duty and
excellent services rendered
1. Recommendation from Unit Unit Office
Commander
2. Proposed Citation APMC PA
3. Other supporting documents (After Personnel Itself
Battle Report)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Receive and checks
documents to the completeness and
MOWEL Branch authenticity of
documents
Request the PA
Awards and
decorations board to None 3 days Mowel branch
convene for
deliberation
If approved by the
board, Director APMC
None 2 days
endorses board
Receives the
approved board
resolution for awards
and decorations
Prepares and submit
the request for None 1 day Mowel Branch
issuance of orders
Monitoring None
Service is covered under AFP G131-05 Awards and Decorations Handbook dtd 26 June
2014
169
64. Professional Examinations (PROFEX)
Process on administration of Proficiency examination who are applying for

Promotion and Reenlistment.

1. Military I.D. Personnel itself
2. Pencil #2 Personnel itself
3. Eraser Personnel itself
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check the
identification & records 5 mins
the MOS of the
Registration None ATO, APMC
examinee for
numbering of test
booklet
-Distribute the test
booklets & answer
sheets
-Assign codes to the
Proceed to answer sheet for the
None 30 mins ATO, APMC
testing room examinees
-Conduct
orientation/disseminati
on of the examination
procedures
Administer the
Exam Proper None 2 hrs ATO, APMC
examination
Submit answer Check the answer
sheet to the through optical reading None 20 mins ATO, APMC
proctor machine
Publish and issue
Gets Orders 30 mins OAA
orders
TOTAL: None 2 hrs and 55
minutes
Service is covered under HPA SOP Number 2 dated 28 February 2017; Subject
Proficiency Examination for Enlisted Personnel
170
65. Promotion of Enlisted Personnel
The Promotion board created to deliberate and pass upon all candidates recommended
by Unit Promotion Boards for regular promotion to grades E3 up to E7 to include promotion
to grade E2 of EP assigned at GHQ/AFPWSSUs/UCs. It also functions as the Review and
Evaluate Board for Grades E3 to E7 .

1. Updated SOI Office of the Army Adjutant
2. Declaration of Graduates (Career
Training School
Course)
3. Promotional data Unit Office
4. Profex Result Office of the Army Adjutant
5. Latest Permanent Promotion Office of the Army Adjutant
6. Last Three (3) PER Unit Office
7. PFT result SSC, IMCOM PA
8. Medical Certificate (Military Hospital) Military Hospital
9. Clearances (DLO,PA, G2,PA,
APAO/PAO
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check completeness
PA Enlisted of documents; Promotion Br,
None 15 mins
Personnel Determine validity of APMC
request;
Prepares the schedule Secretary, PA
None 3 days
for board EPPB “B”
None 1 day
deliberation APMC
Send to OG1, PA the Promotion Br,
None 2 hours
approved resolution G1, PA
Promotion Br,
Monitoring None
G1, PA
Validates the issued
None 2 days OAA
orders from OAA
days
Service is covered under HPA IGRR dtd 19 May 2015
171
66. Promotion of Officers from O1 to O5
The Different PASBs shall ensure that only the best qualified are promoted in
accordance the existing rules, policies, procedures and guidelines governing the
promotion in grade of all Officers in the active service of the AFP

Who may avail: All active PA Officer Personnel
Office of the Information Management
1. Updated SOI from IMB (O1-O5)
Branch
2. Declaration of Graduates (O1 & O3) Training School
3. APE & Medical Certificate from Army
Army Chief Surgeon Office
C, Surgeon (O1-O5)
4. Officer Appraisal Report (O1-O5) Unit Office
5. Commanders Evaluation Report (O3-
Unit Office
O5)
6. Executive Summary (O3) Unit Office
7. SOT Orders (Reserve Officers) Training School
8. Clearances
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Make radio message
to all concerned
officers re the PA Promo Board
None 1 day
schedule of interview “A-D”
and documents to be
submitted
Submit pertinent Check completeness
documents to of documents/
None 15 mins
respective Promo Determine validity of
Boards “A-D” documents
Facilitate the
Registration None Secretariat
Registration
Facilitate the conduct
of PFT in
Undergo PFT None
coordination with
SSU
Undergo Interview by
None
Interview Respective Board
Board Deliberation None
Respective
Approval/Disapproval None
Boards
Submission of Board
Promotion Br,
Deliberation to OJ1, None 2 days
APMC
GHQ
172
OJ1, GHQ will
recommend Board None
Deliberation to CSAFP
DND Notation None DND
OPAMA None OPAMA
OJ1, GHQ OJ1
recommends issuance None
of Order to OTAG
Get Orders Issuance of Order None OTAG
Service is covered under Circular No 3 GHQ AFP dtd 19 Feb 2016
67. Promotion of Reservist Personnel

Office or Division:
Reservist Officers
Who may avail:
Endorsement from Unit Commander Regional Community Defense Centers
Physical and Medical Examination Military Treatment Facilities
Result
Command Clearance Regional Community Defense Centers
Completed the Required Time-In-Grade Regional Community Defense Centers
(TIG)
Computation of TIG with ADT Orders Regional Community Defense Centers
Completed the Required ASIG (Active Regional Community Defense Centers
Service in Grade)
Appointment Orders Regional Community Defense Centers
Career Courses Personal File
CLIENT STEPS
Submit Duly RCDG/CDC will
Accomplished validate the
Application Folder with application and None 3 weeks Applicant
Complete Requirements completion of
to requirements
CDC/RCDG
will forward
S1, CDC
said application None 1 week
/RCDG
for promotion
to ARESCOM
Appears for Board Process
Deliberation application for G1,
None
promotion at 2 weeks ARESCOM
ARESCOM
OG9 validates Chief,
application; None 2 weeks RPCMB, OG9,
PA
173
Board
Deliberation (to
be approved by
the CGPA)
OJ9 validates
application for
promotion and
Chief, MDAD
initiates DF to None 3 weeks
OJ9, AFP
CSAFP (for his
approval and
signature)
Application for
promotion
None 1 week ASHR, DND
forwarded to
DND
Forwarded to
OPAMA for
OPAMA
approval of the None 1 week
Personnel
Executive
Secretary
OJ9 facilitates
DF to J1 and
OTAG for
Chief, MDAD,
issuance and None 1 week
OJ9, AFP
publication of
appropriate
orders
OTAG issues OTAG
None 1 week
orders Personnel
OG9 Releases
Chief,
Receives Promotion Copy of
Order
None 1 day RPCMB, OG9,
Promotion
PA
Orders
TOTAL: None 4 months
Service is covered under GHQ Standing Operating Procedure Number 02 dated 21
January 2004, Subject: Reservist Promotion System in the AFP and GHQ Standing
Operating Procedure Number 05 dated 04 April 2008, Subject: Reservist Officers
Promotion to O6 and 07.
174
Clinic, Gastro-Intestinal Clinic, TB DOTS Clinic and Pharmacy.

 Military ID
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Signs Taking

Medical Officer/
4. Treatment None
45 minutes
d. Nebulization Medical Corps
e. Immunization Five (5) Officer/Civilian
f. Injection minutes Medical Officer/
Consultant/
Diagnostic Request Ten (10) RN/RM/NA
Minutes
Medical Officer/
Consultant
Medicines Minutes Pharmacy Aide
TB DOTS
c. Pharmacy Personnel
d. TB DOTS Clinic
175
69. Readjustment of Ranks of EP with Inactive Reserve Officer
Status and/or as Licensed Professionals
This Service aims to process pertaining to readjustment of ranks of EP with

Inactive Reserve Officers status and/or as Licensed Professionals

Who may avail: All concerned PA Personnel
1.Recommendation from his/her PAMU
Unit Office
Commander
2. Enlistment Order Office of the Army Adjutant
3. Appointment as Inactive 2LT Office of the Army Adjutant
4.Certification from PRC for passing
PRC Office
the Gov’t Licensure Exam
5.College diploma and TOR School
6. Certification of non-pending case Unit Office
7. DLO, PA and G2, PA Clearance Office of the Army Adjutant
RAD, APMC documents
Make STL to be
Chief , RAD,
APMC
APMC
Forward STL to
OG1, PA for None 1 day Director, APMC
approval
Approval/disappro
None 5 days
val by G1,PA
if approved:
Forward approved
communication to
OAA for issuance G1, PA
of orders None
if disapproved:
Notify concerned
units why request
was disapproved
Publication of
Orders
days
Service is covered under HPA Letter Directive dated 30 July 2012
176
70. Re-enlistment Clothing Allowance (RCA In Cash) Claims) CLAIMS
Process Re-Enlistment Clothing Allowance (RCA IN CASH) of PA Enlisted Personnel.

Re-enlistment Clothing Allowance (RCA In Cash) Claims)
CLAIMS
Who may avail: All Enlisted Military Personnel
15. Transmittal of RCA Lists from OG1, PA
OG1,PA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
2. 1. OG1, PA forwarded 8hours
transmittal of RCA list N/A Encoding per RCA NCO
to FCPA. batch (300
3. pers/batch)
4. 2. Initial payroll for
Checking and RCA Clerk
Submit correction of Orders N/A 2days
Reenlistment
Order to G1 3. Printing of Final 10mins RCA NCO
PAMUS to OG1, payroll from EDP. N/A
PA.
4. Preparation of
Disbursement N/A 5mins RCA NCO
Voucher
5. DV’s and
Budget Br, G1,
documents forward to N/A
PA
OG1, PAfor signature
N/A 2days 8hours
TOTAL:
& 15mins
Service is covered under HPA Letter Directive dated 12 April 2017, subject: Implementing
Guidelines on the Payment of RCA “In-Cash” and Issuance of RCA “In-Kind”.
71. Replacement of Stale Check
Replacement of stale check due to the failure of the client to negotiate the check
to the authorize Government Servicing Depository Bank (GSDB) within a period of
three (3) months.

Type of Transaction: Replacement of Stale Check
1. Update their individual account Unit Concern/Suppliers
177
2. Justification Unit concern
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.1 Received stale
check with attached 1min Receiving Clerk
justification
1.2 Prepare DVs for
Replacement of stale 5mins Admin NCO
check N/A
1. Return of Stale
1.3 Sign DVs box A &
Check 5mins Messenger
submit to Accounting
1.4 Prepare check 1min Bookkeeper
Director FCPA &
1.5 Sign check 30mins
C, ASPA
1.6 Submit the ACIC to
30mins Liaison Clerk
LBP.
2.1 Release the check
2. Receive Check and log sign to the N/A 2mins Releasing Clerk
receiving logbook
TOTAL: 1hr &14mins
72. Reproduction of SALN
Reproduction of SALN is done when the Philippine Army personnel who filed their
SALN or their duly authorized representative, proceeds to the office in order to secure
a copy of their SALN whether in electronic copy or hard copy.

1. Any Philippine Army personnel who filed his/her SALN
Who may avail: 2. Authorized representative of the SALN filer.
3. Other persons subject to the approval of Deputy, ACESPA
1. Letter request duly endorsed by Unit Public Accountability Branch (PAB) of
Commander/Chief of Office or his OACESPA
authorized representative (1 original
copy).
2.Certification signed by Chief, OESPA Concerned government agencies
PAMU that the personnel is not
deficient in filing his/her SALN for the
last ten (10) years. (1 original copy)
3. Authorization Letter from SALN filer SALN filer and from any lawyer or law firm/office
and Special Power of Attorney (for who is authorized to issue an SPA
representatives). 1 original copy
4. Affidavit of Loss if the personal SALN SALN filer
copy is lost. (1 original copy)
178
1. Client or his 1. The PAB
duly authorized personnel checks None Three (3) PAB NCO
representative the completeness Minutes OACESPA
gives the of the
documentary documentary
requirements to requirements.
the PAB NCO
1.1 If there are
lacking
document/s, the
requesting party is
immediately
informed to
complete the
requirements.
2. Client or his 2. PAB personnel
duly authorized receives the SALN
representative Request Form. None Five (5) PAB NCO
fills-out the SALN Minutes OACESPA
Request Form
2.1 PAB personnel

stamps the
customer's copy
with OACESPA's
seal.
2.2 PAB personnel

indicates the time
and date of
receipt, and affixes
his signature.
3. Client logs-in 3. PAB personnel
at the OACESPA gives the logbook
logbook the time to the client None Two (2)
and date of Minutes
request, contact
number, and
other details
4. PAB personnel
checks and
retrieves (if None 30 Minutes Admin
available) the Assistant I
original SALN on OACESPA
file and reproduces
it.
4. Client or his 5. PAB personnel
duly authorized then attaches the None One (1) Day Admin
representative reproduced SALN Assistant I
179
logs-in at the to the SALN OACESPA
OACESPA Request Form to
logbook the time be routed for
and date of notation and
request, contact approval
number, and
other details.
6. Upon approval,
the requesting None Five (5) Admin
party will be Minutes Assistant I
immediately OACESPA
informed in order
to claim the
requested
document.
6.1 If request is
denied, the client
or his authorized
representative is
immediately
informed by PAB
personnel the
reason for its
denial thru text,
phone call, or
email.
180
5. Client to show 7. PAB personnel
his government- to make sure that None Ten (10) Investigation
issued ID to PAB the one receiving Minutes NCO
personnel and the requested OACESPA
claims the document/s is the
requested client himself by and
document/s, logs- verifying his
out in the government-issued
OACESPA ID. Admin Aide
logbook the time OACESPA
and date of 7.1 In case of
completion of the representatives
request (based claiming the
on the time and documents, PAB
date when the personnel must
client was first verify the
informed that the identity of the
requested authorized
document is representative
already available through his ID
for pick-up), and together with the
fills-out the Authorization
feedback/survey/ Letter from the
complaint form. SALN filer with
Special Power of
* In case of Attorney.
representatives
claiming the 7.2 PAB personnel
requested to make sure that
documents, they the one who
must show to received the
PAB personnel requested
their government- document/s has
issued ID and the properly logged-
Authorization out in the
Letter from the OACESPA
SALN filer with logbook.
Special Power of
Attorney. The
representative
will then log-out
in the logbook
and fill-out the
feedback form.
TOTAL: None One (1) Day
and 55
Minutes
181
73. Restoration of Pay and Allowances
This procedure is being done when the FCPA receives requests from OG1,
PA/FSFOs for the restoration of pay and allowances of army personnel who returned to
Military Control (RTMC), reinstated, with cancellation of
discharge/separation/reversion/termination orders or nullification of case.

Processing of Restoration of Pay and Allowances of Army
Personnel
1. If RTMC fm AWOL:
or STL)
Message)
- AWOL Order Concerned Unit
- RTMC Order Concerned Unit
- Reenlistment Order if applicable Concerned Unit
2. If Reinstated:
or STL)
Message)
- Discharge Order Concerned Unit
- Reinstatement Order Concerned Unit
- Reenlistment Order if applicable Concerned Unit
3. If Cancelled Order/Nullified Case:
or STL)
Message)
- Resolution of the Case or Nullification Concerned Unit
Order
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
OG1, PA/FSFOs 1. Received letter
forward requests requests from OG1,
to FCPA (Attn: PA/FSFOs with
Chief, OTB) for supporting documents
182
restoration of P/A for the restoration of
of personnel who P/A of personnel who
was/were RTMC, was/were RTMC,
Reinstated or and Reinstated, or whose
whose orders was orders was
Cancelled/Nullifie Cancelled/Nullified
d Case Case
2. Prepare SDFfor
signature of Chief,
OTB with
Memorandum, N/A
Computation of B4- 40mins Operation NCO
Account/Overpayment
and Authority to
Deduct (ATD) if
applicable
2. Forward complete
package of SDF to
Command Section for
30mins Messenger
Officer and Deputy
Director and for
FCPA
Furnish copy of
Approved Memo to
10mins Messenger
FSFO of this Center
1hour &
TOTAL:
25mins
Service is covered under FCPA Directive dtd 30 January 2020 with Subject: Policy on
Request for Withholding /Stoppage of Pay and Allowances (P/A) and Collection
74. Special Financial Assistance (SFA Burial Expenses)
Processing of SFA Burial Expenses of KIA and Deceased PA Personnel.

Type of Transaction: Fractional Pay and Allowances (Retirees)
Who may avail: Retired PA Personnel
1. Statement of Last Payment (SLP FRB, FCPA
2. Death Certificate/Spot Report PSA / Concerned Units
3. Legal Beneficiary (JAGO) JAGO, PA
4. Photocopy of ATM Card Legal Beneficiary / Claimant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
183
1. Consolidation of
Fractional/
Collateral Clerk
Requirements
2. Preparation of
Fractional/
Submit Disbursement of N/A 5mins
Collateral Clerk
Documentary Voucher (DV)
Requirements 3. Approval/Signature
3mins Chief, FRB
of Chief, FRB N/A
4. Forward to
Processing &
N/A 5mins Processing NCO
Collection Branch
(PCB)
TOTAL: N/A 15mins
Service is covered under FCPA Directive dated 27 February 2009 with Subject: Special
Financial Assistance Requirements
75. Special Financial Assistance Claims (12 Months Earning)

Process of 12 Months Earnings of KIA PA Personnel

Type of Transaction: Special Financial Assistance Claims
Who may avail: Beneficiaries of KIA PA Personnel
1. Twelve (12) months Earning FRB, FCPA
2. Spot Report Concerned unit
3. List of Beneficiaries (OAAG) OAAG
4. Disbursement Voucher PGAB
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Received DV’s and
Documentary
N/A 5mins C, PGAB
Requirements from
PGAB
Submit 2. Computation of
Documentary Last 12-Months N/A 10mins SLP NCO
Requirements Earning
3. Processing and Fractional/
N/A 10mins
Recording Collateral Clerk
3mins Chief, FRB
of Chief, FRB N/A
TOTAL: N/A 28mins
Service is covered under FCPA Directive dated 27 February 2009 with Subject: Special
Financial Assistance Requirements
184
76. Statement of Last Payment
Issuance of Statement of Last Payment of PA Retired, Discharge, Inactive Personnel.

Type of Transaction: Statement of Last Payment
Retired, Discharge and Inactive of Philippine Army
Who may avail:
personnel
1. Approved Personnel Action Form (PAF
Concerned Unit
AGO 110)
2. Pay Data Card (PDC) FSFO
3. Discharge and Confirmation Order (If
discharge) Assigned Unit and OAAG
4. Death Certificate PSA
5. Spot Report Concerned Unit
6. Legal Beneficiary JAGO,PA
7. Reversion/Separation Order (If OAAG, PA
Reverted/Separated Offrs)
8. Admission Order fm V-Luna, Discharge
Order fm V-Luna, Confirmation of CDD V-LUNA / OTAG
Order (for CDD)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Receives and
process the N/A 10mins SLP NCO
completeness of
1. Submit documents
Documentary 2. Preparation of
Requirements Statement of Last N/A 10mins SLP NCO
Payment
Chief FRB &
of Branch NCO & N/A 10mins
Branch NCO
Chief, FRB
2. Received of 4. Releasing of SLP N/A SLP NCO
SLP
TOTAL: N/A 30mins
Service is covered under FCPA Letter Directive dated 01 February 2008 with subject:
Statement of Last Payment (SLP).
185
77. Stoppage of Pay and Allowances
This procedure is being done when the FCPA receives requests from OG1,
PA/FSFOs for the stoppage of pay and allowances of army personnel who went on
Absent Without Official Leave (AWOL), died, discharge or separated/reverted/terminated
from the military service.

Processing of Stoppage of Pay and Allowances of Army
Personnel
1. If AWOL:
or STL)
Message)
- AWOL Order if available Concerned Unit
- Morning Report if available Concerned Unit
2. If Discharge:
or STL)
Message)
- Discharge Order Concerned Unit
3. If KIA/Death:
or STL)
Message)
- Spot Report/Death Certificate Concerned Unit
4. If Separation/Reversion/Termination:
or STL)
Message)
- Separation/Reversion/Termination Order Concerned Unit
186
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Received STL or
Radio Message with
supporting documents
from OG1, PA/FSFOs
who was/were AWOL,
Discharge, KIA or
Separated/Reverted,
OG1, PA/FSFOs Terminated
forward requests Prepare SDF for
to FCPA (Attn: signature of Chief,
Chief, OTB) for OTB with
20mins Operations NCO
the stoppage of Memorandum and
P/A of PA attached supporting
personnel who documents
was/were AWOL, 2. Forward complete N/A
Discharge, KIA or package of SDF to
Separated/ Command Section for
Reverted, notation of Executive
30mins Messenger
Terminated Officer and Deputy
Director and for
FCPA
3. Furnish copy of
Approved Memo to
10mins Messenger
FSFO of this Center.
TOTAL: 1hr 5mins
Service is covered under FCPA Directive dtd 30 January 2020 with Subject: Policy on
Request for Withholding /Stoppage of Pay and Allowances (P/A) and Collection
187
78. Support Service
Support Service caters request for medical team and request for ambulance
conduction (Emergency & Non-Emergency).

1. Approved Letter Request by CO, AGH Requesting Unit/Person
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1A. Request for 1. Route of Request
Medical Team None 1-2 days C, Operations
Div, C,Admin Div,
C, Nursing
Service, C,
Medical Service,
Admin Officer on
Duty, SHOD, CO,
AGH
2. Issuance of Letter None 10-15 minutes
Orders C, Admin Division/
CO, AGH
3. Dispatch of Medical
Team with
None 10-15 minutes Operation
Maximum of Personnel
24 hrs stay
1B. Request for 1. Organization of Emergency

Ambulance Medical Team None Ten (10) Room Personnel/
Conduction minutes SHOD/MOD/
(Emergency)
2. Dispatch of None Five (5) Operations
Ambulance minutes Personnel/AOD/
Motorpool NCO
1C. Request for 1. Route Letter None 1-2 days C, Operations
Ambulance Request Div, C,Admin Div,
Conduction C, Nursing
(Non-Emergency) Service, C,
Medical Service,
Admin Officer on
Duty, SHOD, CO,
AGH
188
2. Issuance of Letter None 10-15 minutes Admin Personnel
Orders
3. Dispatch of None 10-15 minutes Operations
Ambulance Personnel,
Motorpool
Personnel
79. Termination and Enlistment of Candidate Soldiers
This service aims to process pertaining to termination and enlistment of

Candidate Soldier

Who may avail: All concerned PA Personnel
1. Request fm the unit Training School
2. Declaration of Graduates from BMT Training School
3. Block of AFPSN RAD, APMC
4. STL with attach draftee Order of RAD, APMC
Termination & Enlistment
5. Order of Merit fm Specialization Course Training School
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
documents to completeness of None 5 mins
RAD, APMC documents RAD, APMC
Make STL to be signed
None 2 days
by Director, APMC
Forwards STL to OG1,
PA for approval
None 5 days
by G1,PA
if approved: Forward
approved
communication to
OAA for issuance of G1, PA
orders None
if disapproved:
Notify concerned units
why request was
disapproved
Publish and issue
orders
days
189
Service is covered under HPA Letter Directive dtd 26 June 2015; subject Implementing
guidelines in the Recruitment of Candidate Soldier in the Philippine Army.
80. Transfer of Fund to Philippine International Trading Corporation

(PITC)

Who may avail: PITC
3 photocopies)
3.Agency Outsourcing Request Philippine Army Major Units (PAMUs)
5.BAC Resolution
Committee (PABAC)
6.Approved Procurement Plan (APP) Philippine Army Major Units (PAMUs)
7.Project Procurement Management Plan
(PPMP)
PERSON
IBLE
1. Receive DV,
log-in and assign
control number
on the voucher,
Disbursem
ent
Branch/
Journal &
Miscellane
ous Branch
and inspect the
completeness of
supporting
documents.
2. Post/Record Disbursem
obligation to ent
Index of Branch/
None 8 minutes
Payments, Journal &
journalize and Miscellane
review the DV. ous Branch
190
3. Check/Verify
availability of
funds, validate
purpose and
Bookkeepi
object code per
ng Branch/
obligation vs.
None 10 minutes Journal &
nature of claim,
Miscellane
record obligation
ous Branch
number
assigned by
MFO, assigns
cash allocation.
4. Final review,
Chief
Accountant
sign-in the DV.
5. Log-out the Disbursem
None 2 minutes
DV ent Branch
6. Transmit DV
to FCPA for Disbursem
None 20 minutes
approval of ent Branch
payment.
Total: 51 minutes
81. Transfer of Paying Jurisdiction of Unit
This procedure is done when the FCPA receives requests from FSFOs for the
transfer of paying jurisdiction of one (1) unit to other FSFO.

Type of Transaction: Processing of Request for the transfer of paying jurisdiction
or STL)
- Letter Request from Unit (STL or Radio Concerned unit
Message)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
FSFOs forward 1. Received letter
requests with requests from FSFOs
complete for the transfer of
attachments to paying jurisdiction of
FCPA (Attn: units with complete
Chief, OTB) for attachments
191
the transfer of 2. Prepare SDF for
paying jurisdiction signature of Chief,
of unit OTB with
Memorandum and
attached supporting
documents
3. Forward complete
package of SDF to
Command Section for N/A
30mins Messenger
Officer and Deputy
Director and for
FCPA
4. Furnish copy of
Approved Memo to
10mins Messenger
FSFO of this Center
1hour &
TOTAL:
5mins
82. Transition Assistance Program (TAP) Services
Facilitate the smooth transition of retiring or separating military personnel to

civilian life. These Services provided include Pre-Separation Planning, Vocational and
Technical skills training (VTSTA), Job Search Assistance (JSA) and Business
Livelihood or Enterprise development assistance (BLEDA)

All retiring and Separating PA Personnel, Honorably Discharged
Who may avail:
Personnel and Dependents of KIA Personnel
1. Recommendation from PAMU PAMU
2. Personnel Action Form Unit Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Retiring and Conduct interview
Separating None 10 mins TAP APMC
personnel
Prepares and request
the conduct of TAP
Pre separation and None 1 day TAP APMC
retirement planning
workshop
Conduct of TAP Pre
None 4 days TAP APMC
separation and
192
retirement planning
workshop
Recommends for
Training to None 1 day TAP APMC
stakeholders
Monitoring None
Service is covered under AFP Circular #3 dated 27 June 2011 and PA letter directive on
TAP dated 06 December 2013
83. Verification of status& Unit Assignment of Army Personnel

- This procedure is being enforced by a directive order of payment from OG1
PA. EDPB process the payroll that serves as attachment to the request of fund to
OG1, PA subsequently to OAFM.

Type of Transaction: Verification of Status & Unit Assignment of Army Personnel
Formal Request Admin Br / OTB FCPA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Submit Letter Request 5mins Admin /OTB
Verification 5mins EDP Personnel
N/A
Prepare Letter Reply
20mins Admin /OTB FCPA
and Releasing
TOTAL: 15days & 3
N/A
hours 25mins
84. Withholding of Pay and Allowances
This procedure is being done when the FCPA receives requests from FSFOs for
the withholding of pay and allowances of army personnel who went on AWOL prior
to his/her Dropped from Roster of Troops (DFRT) status.

Processing of Request for Withholding of Pay and
Allowances of Army Personnel
- Transmittal from FSFO (Radio Message - FSFO
or STL)
- Letter Request from Unit (STL or Radio - Concerned Unit
193
Message)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Received letter
requests from FSFOs
for the withholding of 5mins Monitoring NCO
P/A with complete
attachments
2. Prepare SDF for
signature of Chief,
FSFOs forward OTB with
requests with Memorandum and
complete attached supporting
attachments to documents
FCPA (Attn: 3. Forward complete
Chief, OTB) for package of SDF to
the withholding of Command Section for
notation of Executive N/A
P/A 30mins Messenger
Officer and Deputy
Director and for
FCPA
4. Furnish copy of
Approved Memo to
10mins Messenger
FSFO of this Center
TOTAL: 1hour 5mins
194
Philippine Army Major Units
(Field Offices)
External Services
195
1. Acceptance and Referral of Complaint
All complaints filed against Philippine Army (PA) personnel and Derogatory Report from any
investigative bodies are handled by the PAMU Provost Marshal but in special cases it is
handled by the OAPM.
Office or Division: PM of Philippine Army Major Unit (PAMU)

Any personnel of the AFP and their dependents, individual,
Who may avail: entities and organization who has personal knowledge of the
offense committed by the respondent.
(1 original copy)
2. Notarized Affidavit of Witness/es Any law firm/office
(1 original copy)
3. Documentary evidence/s (1 original copy Complainant
for each document/evidence)
4. Photocopy of valid ID Complainant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Upon arrival to The Duty EP will
PM office, the assist the complainant
complainant will in registering her
register her name name in the visitor’s Duty EP
in the visitor’s logbook.
logbook.
2. Complainant Duty EP will determine
submits his/her the purpose of
affidavit- complaints and
complaint and validates the
pertinent completeness of the
documents to the documents and Duty EP
duty EP to encodes the complaint
determine its in the master
None Fifteen (15)
purpose. list/database of cases.
minutes
Endorsed to the GAD
NCO.
3. The The GAD NCO will
complainant will determine needed
provide needed assistance per GBV GAD NCO/LIS/
information to the Referral System, OESPA
GAD NCO. Determine the nature of
complaint.
Endorsed to Investigator
non-domestic related
complaints.
Refer to OESPA
domestic related
complaints.
196
Refer to unit of
concerned personnel
for appropriate
action/investigation.
4. The The Investigator will
complainant will conduct initial
submit the questioning,
Notarized verification of
Affidavit of documents, fill up PM/Investigating
Complaint and complaint sheet, initial NCO
other supporting acceptance of
documents. complaint and
endorsed to the
investigator.
The duty investigator
will review the
complaint and
documents. Final
Acceptance of
Complaint to conduct
investigation and
referral .The
investigator will PM/Investigating
45 days
classify the offense NCO
into minor, less grave
and grave offense with
reglementary period of
15 days for minor
offence, 30days for
less grave and 45
days for grave
offence.
TOTAL: None 45 days and
15 minutes
09 March 2016 with subject: Disposition of Administrative Cases and Imposition of
Sanctions
197
2. . Disposition of Domestic-Related Complaints/Reports
Domestic cases are complaints filed against Philippine Army (PA) personnel when it comes
to family issues to include, but not limited to: abandonment, non-support, and insufficient
support. These issues are usually handled by OESPA, PAMUs, but in special cases, by
OACESPA.

1. Family documents (1 original copy) Philippine Statistics Authority
2. Dependent ID/Government-Issued ID HPA/Concerned government agencies
(1 original copy)
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
complaint and documents and None Ten (10) C, IIB/IIB NCO
pertinent encodes the complaint minutes OESPA, PAMU
investigation (IIB) list/database of cases
personnel
2. IIB personnel
personnel for
appearance through the
OESPA, PAMUs.
is assigned inside
post None Ten (10) days C, IIB/IIB NCO
OESPA, PAMU
is Luzon-based
- 10 days if
3. Investigation
personnel sends
invitation letter to the None One (1) day C, IIB/IIB NCO
complainant for OESPA, PAMU
appearance.
198
4. Investigation
personnel initiates
settlement/conciliation None Four (4) hours C, IIB/IIB NCO
upon reporting of the OESPA, PAMU
parties at OACESPA.
5. Investigation
personnel prepares
the result of action
taken/disposition of
the case (IR/SDF) None Twenty (20) C, IIB/IIB NCO
days OESPA, PAMU
5.1 Facilitate its
submission to CG, PA
for approval as
recommended by
ACESPA if amicably
settled.
6. If not amicably
settled, investigation
personnel will conduct
formal investigation
None Twenty-seven C, IIB/IIB NCO
6.1 Prepares the (27) days OESPA, PAMU
result of action
taken/disposition of
the case (IR/SDF)
6.2 Submit to CG, PA

for approval as
recommended by
ACESPA.
7. Investigation
personnel informs all
concerned on the None One (1) day C, IIB/IIB NCO
approved final OESPA, PAMU
disposition of the
case/complaint.
TOTAL: None 59 days, 4
hours, and 10
minutes
26 April 2019 with subject: Implementing Guidelines in the Settlement/Disposition of
Domestic-Related Cases in the Philippine Army
199
3. Investigation/Disposition of other ESPA Complaints/Reports
Investigation/Disposition of other ESPA Complaints/Reports
Title Seven in relation to Articles of War 94 and Articles of War 95.

Who may avail: All
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
pertinent encodes the complaint Minutes OESPA, PAMU
personnel
None C, IIB/IIB NCO
complainant to submit Minutes OESPA, PAMU
lacking documents (if
there are any)
3. IIB personnel
and other personnel
OESPA, PAMUs and
None Ten (10) days C, IIB/IIB NCO
OESPA, PAMU
affidavits.
is assigned inside
post
is Luzon-based
- 10 days if
200
the case, IIB None 5 days C, IIB/IIB NCO
personnel initiates the OESPA, PAMU
conduct of
taking of the Sworn
Statements.
5. IIB personnel
prepares the
and the result of
taken/disposition of OESPA, PAMU
recommended by
ACESPA.
6. Investigation
disposition of the
case/complaint.
days and 15
minutes
201
4. Philippine Army Pre-entry Exams (PAATB, AQE & SWE)
It contains the step by step procedure on how to apply and take the Pre-
entry Exam

Who may avail: Those who want to apply for OCC, OPC & CSC
1. College Transcript of Record (Original) School
2. Diploma (Original) HPA/Concerned government agencies
3. Form 137 (For High School graduate) School
4. NBI Clearance or Police Clearance Municipal Office
5. 2x2 I.D Picture
6. 2 Valid IDs
7. PSA Birth Certificate PSA Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check the
completeness/authen
Register to take ticity of the ARO pers,
None 5 mins
AFPSAT Exam documents and APMC
schedule applicant
for conduct of Exam
Distribute the test
Return on the
booklet and
date of exam
disseminate None
and proceed to
examination
Testing Room
procedures
Administer the
Take the Exam None 2 ½ hrs
examination
ATO Personnel
Check the answer
Submit the through optical
answer sheet to reading machine if None 5 working days
the proctor the examinee
“passed” or “failed”
Get AFPSAT
Issue AFPSAT Result None 5 mins
Result
For OPC and OCC Applicants who qualified for the course
Inform applicants on
Register to take
the schedule of Army None 5 mins
AQE
Qualifying Exam
Distribute the test
ATO Personnel
Take the AQE booklet and
(Army Qualifying disseminate None 30 mins
Exam) examination
procedures
202
Submit answer
sheet of AQE to Check the Exam None 5 mins
the proctor
Inform Applicant of
Get AQE Result the result of his/her None
AQE
Distribute the test 2 hours
booklet and
Take SWE disseminate None
examination ATO Personnel
procedures
Administer the
examination
5 mins
Submit SWE None
answer sheet to Check the Exam
the proctor
Service is covered Circular Nr 2 DND GHQ AFP dated 10 April 2015; Subject: AFP
Service Aptitude Test (AFPSAT)
5. Recruitment of PA Officers (OCC and OPC)

A procedure that will be undergone by aspiring applicants who wish to
join the Philippine Army
Who may avail: OCC and OPC qualified applicants
1. Baccalaureate degree School
2. Documentary evidence/s
3. Single without child
4. atleast 5” (both Female and Male)
5.Physically, mentally & psychologically fit Military Hospital
6.21-29 y/o on the start of the training
7. No Pending Case
8. AFPSAT (OCC and OPC)
9. Commissioned in the Reserve Force as
2LT not more than 31 yrs old on the date of
CAD (OPC)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Register/Submit
application to Consolidate all the
ARO requirements of None 30 mins ARO Pers
Luzon/Visayas/ applicants
Mindanao
203
Conduct of initial
Appear for interview by PA Chief, RAD,
None 1 day
initial interview Officer Selection APMC
Committee
Monitor the conduct of
If Selected:
Physical Medical AGH & RAD,
Physical None 15 working days
Exam in coord with APMC
Medical Exam
AGH
Dir, SSC,
Administer the
Physical ASCOM &
conduct of Physical None 2 hours
Fitness Test Chief, RAD,
Fitness Test
APMC
Final
Appear for final interview/deliberation
None 1 day RAD, OG1
interview of PA Officer
Admission Board
If Selected:
Take Turn-over candidates Chief,
None 1 day
Oath/Report to to TRADOC RAD,APMC
TRADOC
Service is covered under Circular No. 2 GHQ AFP dated 22 Aug 2014; Subject
Procurement of Officers in Philippine Army
6. Response to Domestic-Related Queries

Domestic-related queries are questions asked by the spouses of our military personnel who
are victims of abandonment, non-support, and insufficient support. They usually seek advice
on how to go about their predicament and want to know what will be the procedure should
they decide to pursue a complaint against their spouse.

1. Marriage Certificate (1 original copy) Philippine Statistics Authority
2. Birth Certificate (1 original copy for each Philippine Statistics Authority
child)
3. Dependent ID/Government-Issued ID Concerned government agencies
(1 original copy)

AGENCY ACTION
1. The client 1. The investigation
approaches the personnel gives the
IIB, OACESPA OACESPA logbook and None 2 minutes C, IIB/IIB NCO
requires the client to log OESPA, PAMU
in the record book.
204
2. The client 2. IIB personnel verifies
informs the IIB the authenticity of
personnel documents submitted None Five (5) C, IIB/IIB NCO
regarding her Minutes OESPA, PAMU
concern/proble
m and presents
his/her family
documents
3. The client 3. IIB personnel initiates
proceeds at the the initial None Twenty (20) C, IIB/IIB NCO
IIB cubicle interview/assessment Minutes OESPA, PAMU
4. The client 4. The IIB advises the

communicates client to submit his/her
his/her queries lacking documents (if
to IIB there are any) and to None 5 minutes C, IIB/IIB NCO
personnel return to OACESPA OESPA, PAMU
after 7 working days if
his/her spouse is
assigned in Luzon;
After 10 working days if
his/her spouse is
assigned in Visayas or
Mindanao
5. Client fills- 5. IIB personnel

out the provides the client a None Eight (8) C, IIB/IIB NCO
feedback form feedback form minutes OESPA, PAMU
205
Philippine Army Major Units
(Field Offices)
Internal Services
206
1. Acceptance and Referral of Complaint
All complaints filed against Philippine Army (PA) personnel and Derogatory Report from any
investigative bodies are handled by the PAMU Provost Marshal but in special cases it is
handled by the OAPM.

Any personnel of the AFP and their dependents, individual,
Who may avail: entities and organization who has personal knowledge of the
offense committed by the respondent.
(1 original copy)
2. Notarized Affidavit of Witness/es Any law firm/office
(1 original copy)
4. Photocopy of valid ID Complainant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Upon arrival to The Military Police
OAPM, the assigned in OAPM will
complainant will assist the complainant
register her name in registering her Duty MP/EP
in the visitor’s name in the visitor’s
logbook. logbook, security
check and usher to
duty EP.
2. Complainant Admin personnel will
submits his/her determine the purpose
affidavit- of complaints and
complaint and validates the
pertinent completeness of the
documents to the documents and None Fifteen (15) Duty EP
duty EP to encodes the complaint minutes
determine its in the master
purpose. list/database of cases.
Endorsed to the GAD
Focal Point.
3. The The GAD Focal Point
complainant will will determine needed
provide needed assistance per GBV GAD Focal
information to the Referral System, Point/LIB/
GAD Focal Point. Determine the nature of OACESPA
complaint.
Endorsed to LIB non-
domestic related
complaints.
207
Refer to Provost
Marshal PAMU to unit of
concerned personnel for
appropriate
action/investigation.
4. The The Duty EP LIB will
complainant will conduct initial
submit the questioning,
Notarized verification of
Affidavit of documents, fill up
Complaint and complaint sheet, initial LIB/LIB NCO
other supporting acceptance of
documents. complaint and
endorsed to the
investigator.
The duty investigator
will review the
complaint and
documents. Final
Acceptance of
Complaint to conduct
investigation and
referral .The
investigator will
45 days LIB/LIBNCO
classify the offense
into minor, less grave
and grave offense with
reglementary period of
15 days for minor
offence, 30 days for
less grave and 45
days for grave
offence.
TOTAL: None 45 days and
15 minutes
09 March 2016 with subject: Disposition of Administrative Cases and Imposition of
Sanctions
208
2. Accounting of Philippine Army Properties & Equipment
Conduct of Annual Physical Count and Inventory must be done in order to account all
Philippine Army properties and to update the records for proper documentation.
Office or Division: FPAO

Who may avail: Philippine Army Units
2. Letter Request Admin Officer, FPAO
2. Report on the Physical Count of Property
Plant & Equipment (RPCPPE)
3. Report on the Physical Count of
Inventories (RPCI)
Unit Copy/ FPAO Copy
(PAR)
5. Inventory Custodian Slip (ICS)
6. Property Turn In Slip (PTIS)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Approval of 1. Request to conduct
Admin Officer/
schedule of an inventory None 1 day
Inventory Team/
Inventory
UPO/ RSNCO
2. Conduct of 2. Updating of
Physical Count of equipment records. None 4 days and 8
Equipment hours
3. Submission of
supporting documents UPO/ Inventory
to ASPA or concerned None 7 days NCO
FAU for adjustment

days
Service is covered under GHQ Circular No.12 dated 07 November 1994 Annual Inventory
of AFP Properties
3. Investigation/Disposition of other ESPA Complaints/Reports

Title Seven in relation to Articles of War 94 and Articles of War 95.
Office or Division: OESPA, PAMUs

Who may avail: All military and civilian personnel of the Philippine Army
209
(1 original copy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
pertinent encodes the complaint Minutes OESPA, PAMU
personnel
informs the C, IIB/IIB NCO
None Five (5)
complainant to submit OESPA, PAMU
Minutes
lacking documents (if
there are any)
3. IIB personnel
and other personnel
OESPA, PAMUs and C, IIB/IIB NCO
None Ten (10) days
OESPA, PAMU
affidavits.
is assigned inside
post
is Luzon-based
- 10 days if
the case, IIB
personnel initiates the None 5 days C, IIB/IIB NCO
conduct of OESPA, PAMU
taking of the Sworn
Statements.
5. IIB personnel
prepares the
210
and the result of
taken/disposition of OESPA, PAMU
recommended by
ACESPA.
6. Investigation
disposition of the
case/complaint.
days and 15
minutes
4. Issuance of FPAO Clearance

The FPAO Clearance is issued to Military Personnel and CivHR of Philippine Army as
a certification that indicates their existing accountabilities if there’s any. It also serves
as a requirement in securing a property clearance from APAO.

Who may avail: Military Personnel and CivHR of Philippine Army
PROMOTION
2. UPO Clearance (15FPAO Clearance Unit Property Officer
requirement only)
3. PAO GS Clearance (for Military PAO GS

Personnel only)
4. Unit Clearance Unit assignment of the client
5. SAO Clearance (for GHQ clients) Supply Accountable Officer (SAO), GHQ
RETIREMENT & COMMUTATION
CLAIMS
requirement only)
3. PAO GS Clearance (for Military PAO GS

Personnel only)
5. Command Clearance OG2 PAMU
6. Updated Summary of Information (SOI) Office of the Army Adjutant
211
7. SAO Clearance (for GHQ clients) Supply Accountable Officer (SAO), GHQ
TRAVEL ABROAD CE/ SDO
requirement only)
3. SAO Clearance (for GHQ Clients) Supply Accountable Officer (SAO), GHQ
DEATH CLAIMS
requirement only)
3. PAO GS Clearance (for Military PAO, GS
Personnel only)
5. Command Clearance OG2 PAMU
6. Updated Summary of Information (SOI) Office of the Army Adjutant
7. Death Certificate Philippine Statistics Office
8. SAO Clearance (for GHQ Clients) Supply Accountable Officer (SAO), GHQ
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Letter Request in Clerk will forward the
2 copies together pertinent documents
with the other to the Clearance NCO None 10 minutes Clearance NCO/
documents for validation. Admin NCO
required.
2. The Clearance
clearance after None Clearance NCO
10 minutes
validating the
documents submitted
by the client
3. Signing of
clearance None 30 minutes Chief FPAO
2. The client may 4. Releasing of FPAO

Clearance NCO/
claim the FPAO Clearance None 5 minutes
Admin NCO
Clearance
212
5. Issuance of OAPM Clearance
The PM Clearance is issued upon request of any Philippine Army personnel as a form
of certification that he does not have any pending or ongoing administrative case.

following purposes: reassignment, promotion, schooling,
Expiration of Term of Enlistment (ETE), Extension of Term of
Who may avail:
Active Duty (ETAD), Security of Tenure (SOT), separation,
retirement, and other legal purposes (include loan
applications).
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Letter Request duly endorsed by Admin Section/Branch/Division of the client’s
Unit Commander/Chief of Office or office or unit of assignment
original copy)
CLIENT STEPS
1. Client or his The Admin
duly authorized personnel
representative receives the
submits the letter request
Duty Admin/EP
requirements for and verify to None
PM Clearance to PM database.
the Admin
Section Fifteen (15)
2. Client or his The admin minutes
duly authorized NCO will
representative forward the
receives the request to
Admin
stamped record NCO for
None NCO/Record
duplicate of the verification in NCO
letter request PM data base.
3. Client or his The record

duly authorized NCO will
representative prepare the
will wait until the clearance and
None Record NCO/ PM
release of forward to the
clearance. authorized 1 day
signatory.
4. Client or his The duty EP/
duly authorized Admin Branch
representative will release the
None Duty EP
claims the PM OAPM
clearance and , clearance and
213
logs-out in the facilitate
PM logbook the completion of
time and date of survey/feedbac
completion of the k form.
request, and fills-
out the
feedback/survey
complaint
TOTAL: None 1 day and 15
minutes
6. Issuance of OESPA Clearance
The OESPA Clearance is issued to any Philippine Army personnel as a form of

certification that he does not have any pending complaints or cases in relation to
domestic issues, RA 6713, RA 3019, RA 1379, RA 9262, RA 7877, RA 8353, and
Revised Penal Code Title Seven in relation to AW 94 and 95, and that he is not deficient
in the 10-year submission of SALN.
Office or Division: OESPA of Philippine Army Major Units (PAMUs)

following purposes: promotion, confirmation, schooling,
lengthening of active service, Expiration of Term of Enlistment
Who may avail:
(ETE), Extension of Term of Active Duty (ETAD), Security of
Tenure (SOT), separation, retirement, loan applications, and
other legal purposes.
1. Letter Request duly endorsed by Admin Branch/Division of the client’s office or
Unit Commander/Chief of Office or unit of assignment
original copy)
2. Certification of non-pending OESPA Office of the unit where the client is
OESPA-related complaint/case assigned
signed by Chief, OESPA of the
unit where the personnel is
assigned. (1 original copy)
AGENCY ACTION
1. Client or his 1. The Admin
duly Section of the None Five (5) SALN NCO/
authorized OESPA PAMU Minutes PAB NCO
representative receives the letter OESPA PAMU
submits the request and checks
requirements the completeness of
the required
supporting
documents.
214
1.1 If there are
lacking document/s,
is immediately
informed to
complete the
requirements
2. Client or his 2. If the
duly requirements are None Five (5) SALN NCO/
authorized complete, a Minutes PAB NCO
representative duplicate copy of the OESPA PAMU
receives the letter request will be
stamped stamped with the
duplicate of OESPA seal.
the letter
request 2.1 An identification
number will be
assigned to the
request.
2.2 The duplicate

copy will be given to
the client.
3. Client or his 3. The SALN NCO
duly or PAB NCO of the None Five (5) SALN NCO/
authorized OESPA PAMU Minutes PAB NCO
representative ensures that the OESPA PAMU
logs-in at the client or his duly
logbook the authorized
time and date representative has
of request, logged-in the time
contact and date of request,
number, and contact number, and
other details other details
4. The SALN NCO
or PAB NCO of the None Five (5) SALN NCO/
OESPA PAMU logs Minutes PAB NCO
in the letter request. OESPA PAMU
4.1 SALN NCO or

PAB NCO of the
OESPA PAMU
provides the
intelligence/investiga
tion section and
SALN section a
photocopy of the
request for their
evaluation
5.The
intelligence/investiga None Intelligence/
215
tion section and Two (2) Days Investigation NCO
SALN section and six (6) OESPA PAMU
completes the result hours
of their and
findings/evaluation.
SALN NCO/
The
PAB NCO
intelligence/investiga OESPA PAMU
tion will focus on
finding out whether
has a pending
complaint/case in
relation to domestic
issues, RA 6713, RA
3019, RA 1379, RA
8353, and Revised
Penal Code Title
Seven in relation to
AW 94 and 95, while
the SALN section
will focus if the
requesting party is
compliant in the 10-
year submission of
SALN.
6. If there are no
impediments/lacking None Ten (10) SALN NCO/
requirements, Admin Minutes PAB NCO
Section prints the OESPA PAMU
draft of the
clearance and
facilitate its routing
for signature.
6.1 If there are

impediments or
lacking requirements
found by
intelligence/investiga
tion section or SALN
section, the
requesting party will
be informed
immediately to settle
the impediments
and/or lacking
requirements.
7. Upon signature,
the certificate will be None Five (5) SALN NCO/
returned to Admin Minutes PAB NCO
OESPA PAMU
216
Section for release
of the clearance
4. Client or his 8. Admin Section to
duly inform the None Ten (10) SALN NCO/
authorized requesting party Minutes PAB NCO
representative (through text, phone OESPA PAMU
claims the call, or email) for the
OESPA claiming of OESPA
clearance, Clearance)
logs-out in the
logbook the
time and date
of completion
of the request
(based on the
time and date
when the
client was
informed that
the clearance
is already
available for
pick-up), and
fills-out the
feedback/surv
ey form
TOTAL: None Two (2) Days,
6 Hours, and
45 Minutes
7. Issuance of Supplies and Equipment

Inspected supplies and equipment will be issued to concerned Philippine Army units
for maintenance and operation purposes.

1. Issuance Directive OG4 PAMU
2.Stock Card UPO/ End User
3. Tally Out PAO GS
4. Property Transfer Report (PTR) FPAO/ PAO GS
5. Property Acknowledgment Receipt End User
(PAR)
6. Property Card FPAO
7. Requisition and Issue Slip (RIS) FPAO/ End User
8. Inventory Custodian Slip (ICS) End User
217
9. Report of Supplies and Materials End User
Issued (RSMI)
1. Receipt of
Issuance Directive None 10 Minutes Storage NCO
from OG4 PAMU
1. Processing of 2. Implementation
pertinent of Issuance
documents, Directive by G3 None 3 days
Warehouse
withdrawal and ASCOM
NCO
recording of
issued supplies
and equipment
3.Issuance of
supplies and
Storage NCO
equipment for None 10 Minutes
proper disposition.
4. Recording of
supplies and
equipment issued None 5 Minutes Unit Property
for proper Officer
disposition
TOTAL: None 3 days and 25
minutes
8. Receipt of Supplies and Equipment

Delivered supplies and equipment must be received and inspected to ensure the
absence of discrepancies in the quantity and item description between the actual
deliveries and the delivery receipt.

1. Delivery Receipt
Supplier
2. Sales Invoice
3. Delivery Notice FPAO
4. Delivered Items Inspection Report
(DIIR)
5. Inspection and Acceptance Report
Storage NCO
(IAR)
6. Notice of Delivery
7.Certificate of Inspection/ Acceptance
8.Requisition and Issue Slip (RIS) FPAO/ End User
9. Tally In Warehouse
10. Purchase Order
218
11. Notice to Proceed (NTP) Armed Forces of the Philippines Procurement
Service
1. Delivery of 1. Receipt and
supplies and inspection of
equipment delivered supplies Storage NCO/
and equipment None 15 Minutes Inspection
according to Team
specifications and
standards for
safekeeping
purposes
2. Acceptance of
supplies and
equipment None 5 minutes FPAO/ UPO
delivered by the
supplier
3. Recording of
supplies and
equipment None 5 Minutes Storage NCO
received.
4. Prepare Notice
of Delivery for
submission to None 10 Minutes
COA
5. Reporting of
supplies and
equipment None 5 minutes Property Officer
received for proper
documentation.
9. Reproduction of SALN
Reproduction of SALN is done when the Philippine Army personnel who filed their
SALN or their duly authorized representative, proceeds to the office in order to secure
a copy of their SALN whether in electronic copy or hard copy.
Office or Division: OESPA of Philippine Army Major Units (PAMUs)

1. Any Philippine Army personnel who filed his/her SALN
Who may avail: 2. Authorized representative of the SALN filer.
3. Other persons subject to the approval of Chief, OESPA
1. Letter request duly endorsed by Unit Public Accountability/SALN Branch of OESPA
Commander/Chief of Office or his PAMU
authorized representative
219
(1 original copy).
2. Military or Government-Issued ID (1 Concerned government agencies
original copy)
3. Authorization Letter from SALN filer SALN filer and from any lawyer or law firm/office
and Special Power of Attorney (for who is authorized to issue an SPA
representatives). 1 original copy
AGENCY ACTION
1. Client or his 1. The SALN/PAB
duly authorized NCO checks the
representative completeness of the
gives the documentary
documentary requirements. None Five (5) SALN NCO/
requirements Minutes PAB NCO
to the 1.1 If there are OESPA PAMU
SALN/PAB lacking document/s,
NCO the requesting party
is immediately
informed to
complete the
requirements
2. Client or his 2. SALN/PAB NCO
duly authorized receives the SALN
representative Request Form.
fills-out the
SALN Request 2.1 SALN/PAB NCO
Form stamps the None Five (5) SALN NCO/
customer's copy Minutes PAB NCO
with OESPA's seal OESPA PAMU
2.2 SALN/PAB NCO

indicates the time
and date of receipt,
and affixes his
signature
3. Client logs-in 3. SALN/PAB NCO
at the logbook gives the logbook to
the time and the client
date of
request,
contact
number, and
other details
4. SALN/PAB NCO
checks and None 30 Minutes SALN NCO/
retrieves (if PAB NCO
available) the OESPA PAMU
original SALN on file
and reproduces it
4. Client or his 5. SALN/PAB NCO
duly authorized then attaches the None One (1) Day SALN NCO/
220
representative reproduced SALN to PAB NCO
logs-in at the the SALN Request OESPA PAMU
logbook the Form to be routed
time and date for notation and
of request, approval
contact
number, and
other details
6. Upon approval,
will be immediately
informed in order to
claim the requested
document. If request None Five (5) SALN NCO/
is denied, the client Minutes PAB NCO
or his authorized OESPA PAMU
representative is
immediately
informed by
SALN/PAB NCO the
reason for its denial
thru text, phone call,
or email
5. Client to 7. SALN/PAB NCO
show his to make sure that
government- the one receiving
issued ID to the requested
PAB personnel document/s is the
and claims the client himself by
requested verifying his
document/s, government-issued
logs-out in the ID.
logbook the
time and date
of completion
of the request 7.1 In case of
(based on the representatives None Ten (10) SALN NCO/
time and date claiming the Minutes PAB NCO
when the client documents, OESPA PAMU
was informed SALN/PAB NCO
that the must first verify the
requested identity of the
document is authorized
already representative
available for through his ID
pick-up), and together with the
fills-out the Authorization Letter
feedback/surve from the SALN filer
y/complaint with Special Power
form. of Attorney.
221
* In case of 7.2 SALN/PAB NCO
representatives to make sure that
claiming the the one who
requested received the
documents, requested
they must document/s has
show to PAB properly logged-out
personnel their in the OACESPA
government- logbook.
issued ID and
the
Authorization
Letter from the
SALN filer with
Special Power
of Attorney.
The
representative
will then log-
out in the
logbook and
fill-out the
feedback/comp
laint/survey
form.
TOTAL: None One (1) Day
and 55 Minutes
222
General Support
223
1. Issuance of PAO GS Clearance
PAO GS Clearance is issued by request to the concerned Military personnel of Philippine
Army that certifies them of their existing accountabilities when it comes to fire arms. It will also
serve as a requirement in claiming of APAO clearance.
Office or Division: PAO GS

Who may avail: Military Personnel of Philippine Army
1. Letter Request (2copies) Unit assignment of the client
2. Responsible Supply Officer (RSO) Unit RSO
Clearance
3. Property Turn In Slip (PTIS) Client’s Copy
4. Office records of accountabilities PAO GS

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Letter Request Clerk will instruct the
together with the client to come back
other documents the other day and None 5 minutes Receiving Clerk
required forward the
documents to the
Verification Officer/
NCO for validation
2. The Verification
Officer/ NCO will
validate the
documents and check Verification
the office records for None 30 minutes Officer/ NCO
existing
accountabilities
3. The Clearance
clearance and forward None 1 day Clearance NCO
it to C, PAO GS for
signing
4. Signing of
Clearance. None 30 minutes Chief PAO GS
2. The client will 5. Releasing of PAO
present the GS Clearance.
receiving copy of
the Letter
Request for the None 5 minutes
224
releasing of Receiving/
clearance Releasing Clerk
TOTAL: None 1 day, 1 hour
and 10
minutes
2. Receipt and Issuance of Supplies and Equipment

Receipt and Inspection of deliveries from all sources must be done in order to ensure
the absence of discrepancies in the quantity and item description between the actual
deliveries and the delivery receipt.

1. Request for Delivery Philippine Army Procurement Center (PAPC)
2. Purchase Order (P.O) Philippine International Trading Corp (PITC)
3. Notice of Delivery General Headquarters (GHQ)
4. Delivery Receipt
5. Tally In Warehouse
6. Inspection and Acceptance Report (IAR) PAO GS/ PAPC
7. Delivered Items Inspection Report (DIIR) PAPC
8. Requisition and Issue Slip (RIS)
9. Property Transfer Report (PTR)
PAO GS/ End User
(PAR)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Securing of 1. Inspection and
Notice of Delivery acceptance of Stock Control
delivered supplies None 4 days Clerk
and/ or equipment
2. Completion of 2. After validating the
documents completeness of the 2 days
documents and its None
signatories, the Chief
PAO GS will sign
3. Issuance of Chief PAO GS
supplies and/ or
equipment None 1 day
TOTAL: None 7 days
225
3. Storage of Supplies and Equipment
Must be done in the warehouse for proper placement and recording.

Who may avail: Army Support Command/ Forward Service Support Units
1. Delivery Receipt
PAO GS
2. Sales Invoice
3. Stock Card
4. Property Card PAO GS/ Warehouse
5. Status of Stocks
AGENCY ACTION
1. Delivery of 1. Classification and
supplies and/ proper placement of
or equipment supplies and equipment None 2 days Warehouse
in the designated bin NCO
2. Recording of
supplies and/ or
equipment, monitoring Warehouse
of stocks status and None 2 days NCO/ Property
safeguarding the quality Stock Clerk
& serviceability of all
stocks on hand
TOTAL: None 4 days
226
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
Option 1: Answer the feedback form and drop it on the Drop

Box located in the Receiving Area of the unit
How to send a
feedback Option 2: Send your feedback through email at
hqs.apao2019@gmail.com
Step 1: Every Friday, the NCO in charge opens the drop box,
compiles and records all the feedback submitted.
Step 2: Feedback requiring answers are forwarded to the

concerned branches and they are required to answer within
three (3) days upon receipt of feedback.
How feedback is
processed Step 3: The answer will then be relayed to the citizen through
the contact number/email provided.
For inquiries/follow-ups, please contact our hotline number:

(02) 8585 1831; Trunk line at (02) 8845-9555; Local: 6018,
6818 & 4779; email us at hqs.apao2019@gmail.com.
Option 1: Fill-out the feedback form (which already includes a

complaint form) and drop it on the Drop Box located in the
Receiving area of the office.
Option 2: Complaints can be filed through email or phone call.

Make sure to provide the following information:
How to file a - Name of person being complained
complaint - Incident/details
- Evidence/s

Step 1: The NCO in charge opens the drop box and evaluates
all the complaints every Friday.
Step 2: The NCO in charge will then forward the complaints to

How complaints are the Investigating Officer for proper investigation.
processed
Step 3: The Investigating Officer will then forward the
Investigation Report to the Chief ESPA Branch, APAO for the
imposition of appropriate action.
227
Step 4: The NCO in charge will give feedback to the client on
the action taken for his/her complaint within seven (7) days
upon receipt of complaint.

APAO Hotline: (02) 8585 1831

Trunk line: (02) 8845-9555; Local: 6018, 6818 & 4779
Contact Information
Email: hqs.apao2019@gmail.com
of HQS, APAO, Chief
ESPA Branch, APAO
8888 – Presidential Complaints Center
and the national
0908-881- 6565 – CSC Contact Center ng Bayan
feedback and
478-5093 – Anti-Red Tape Authority
complaints centers
complaints@arta.gov.ph – Anti-Red Tape Authority
1-ARTA (2782) – Anti-Red Tape Authority
228
VII. List of Offices
Office Address Contact Information

APAO, Headquarters APAO Hotline: (02) 8585
Headquarters APAO Philippine Army, Bayani 1831
(Central Office) Road, Fort Bonifacio, Trunk line: (02) 845-9555;
Metro Manila Local: 6018, 6818 & 4779
Email:
PAO GS Fort Andres Bonifacio, (02) 845 9555 loc 6218
Metro Manila
Field Property Accountability Office (Field Offices)
1FPAO Camp O’Donnell, Sta
1stfpao@gmail.com
Lucia, Capas, Tarlac
2FPAO Camp Melchor F Dela
2ndfpao@gmail.com
Cruz, Upi, Gamu, Isabela
3FPAO Fort Magsaysay, Palayan
City, Nueva Ecija 3rdfpao@gmail.com
4FPAO Camp General Mateo 4thfpao@gmail.com
Capinpin, Tanay, Rizal
5FPAO Camp Elias Angeles, Pili, 5thfpao@gmail.com
Camarines Sur
6FPAO Camp Peralta, Jamindan, 6thfpao@gmail.com
Capiz
7FPAO Camp Lapu Lapu, Cebu 7thfpao@gmail.com
City
8FPAO Camp General Vicente
Lukban, Catbalogan City 8thfpao@gmail.com
Samar
9FPAO Kuta Major Cesar L
Sang-an, Pulacan, 9thfpao@gmail.com
Labangan, Zamboanga
del Sur
10FPAO Camp Edilberto
10thfpao@gmail.com
Evangelista, Patag,
Cagayan de Oro City
11FPAO Naval Station, Felix
11thfpao@gmail.com
Apolinario, Panacan,
Davao City
12FPAO Camp BGEN Gonzalo H
Siongco, Awang, Datu 12thfpao@gmail.com
Odin Sinsuat,
Maguindanao
14FPAO Camp General Rigoberto
14thfpao@gmail.com
J Atienza, Libis, Quezon
City
16FPAO Camp Arturo P Enrile,
16thfpao@gmail.com
Malagutay, Zamboanga
City
229
APMC, APMC Mobile phone:
APMC Headquarters 0927-561-5084
(Main Office) Philippine Army, Trunk line: (02) 845-9555; Local:
Bayani Road, Fort (02) 6857
Bonifacio, Metro Email: hapmc@army.mil.ph
Manila hapmc@yahoo.com
Army Recruitment Offices of APMC
Army Recruitment For Andres (02) 8845-9555; Local: 6843
Offices - Luzon Bonifacio, Metro (+63) 921-978-5548
Manila (+63) 945-802-6604
ARO_Luzon@Army.mil.ph
ARO_Luzon@yahoo.com
lourdesdelossantos80@gmail.com
Army Testing Office - For Andres 02) 8845-9555; Local: 6883

Luzon Bonifacio, Metro (+63) 921-978-5548
Manila armytestingoffice@yahoo.com
Army Recruitment Camp Lapu-lapu, (032) 231-5157

Offices - Visayas Cebu City (+63) 906-450-3309
ARO-Visayas@Army.mil.ph
aro_Visayas@yahoo.vom
Army Recruitment Camp Bgen
Offices - Mindanao Edilberto (088) 850-5279 local 4750
Evangelista, (+63) 927-332-1077
Cagayan de Oro City Aro_mindanao@yahoo.com
arcmindanao_cdo@yahoo.com

Accounting Service, Fort Andres Bonifcaio, 0906-210-0425
Philippine Army Main Metro Manila
1st Field Accounting Unit Camp O’Donnel, Capas, 0927-461-1488
Tarlac
2nd Field Accounting Unit Camp Melchor, Dela 0975-251-4911
Cruz, Upi Gamu, Isabela
3rd Field Accounting Unit Fort Magsaysay,Palayan 0998-791-7339
City Nueva Ecija
4th Field Accounting Unit Camp Capinpin, Tanay 0917-306-1738
Rizal.
5th Field Accounting Unit Camp 0997-457-9618
WeeneMartillana,San Jose
Pili,Camarines Sur
6th Field Accounting Unit Camp Peralta, Jamindan 0917-627-1488
Capiz
7th Field Accounting Unit Camp Lapu-lapu,Cebu City 0920-870-3988
230
8th Field Accounting Unit Camp General Vicente 0939-449-6322
Lukban, Brgy.Maulong
Catbalogan City
9th Field Accounting Unit Camp Kuta Sang-an, 0917-653-1950
Pulacan Zamboanga Del
Sur
10th Field Accounting Unit Camp Evangelista,Patag 0917-526-5141
Cagayan De Oro City
11th Field Accounting Unit Naval Station,Felix 0939-515-8995
Apolinario, Camp
Panacan,Davao City
12th Field Accounting Unit Camp BGEN Siongco,
Awang Datu Odin Sinsuat, 0929-887-2101
Maguindanao
14th Field Accounting Unit Camp Atienza, Libis 0933-053-4634
Quezon City
15th Field Accounting Unit Fort Andres Bonifcaio, PLDT Trunk lines: (02)
Metro Manila 911 6001 to 911 6045
Local: 6541/6542
16th Field Accounting Unit Camp Arturo 0995-991-9637
Enrile,Malagutay
Zamboanga City

Box located in APMC Duty Lobby.
Option 2: Send your feedback or complaint letter addressed to

How to send a
Director, APMC
feedback
Option 3: Call or text your feedback at the APMC hotline
number: 0927-561-5084
Step 1: Every Friday, Chief Admin Officer opens the drop box
and compiles and records all feedback submitted.
Step 2: All feedbacks are forwarded to concerned branches

for assessment and evaluation.
How feedback is
processed Step 3: Feedback requiring answers are required to answer
within three (3) days upon receipt of feedback.
Step 4: The answer will then be relayed to the citizen through

231
0927-561-5084; Trunk line at (02) 8845-9555; Local: 6857,
email us at hapmc@army.mil.ph or hapmc@yahoo.com
Complaints can be filed through email, telephone, feedback

form, walk-in visit, APMC Website or Social media. Make sure
to provide the following information:
- Name of person being complained
- Incident/details
- Evidence/s
Step 1: Upon receipt of complaint, recipient shall ask pertinent

questions to gather information about the complaints and the
circumstances surrounding it.
Step 2: Asses if complaints can be solved immediately, if not,

How to file a
then the personnel that receives the complaint will request a
complaint
Complaints and Inquiry Form to Admin Division
Step 3: Fill up the complete details of the complaints and

forward the same to the Management Representative. The
details may be discussed during the monthly performance
meeting. An Investigating Officer maybe assigned to look into
the complaint.

Step 1: When the complaint is referred to the Investigating

Officer for proper action, the Management Representative
compiles and sends all complaint documentation to the
Investigating Officer:
- Complaints and Inquiry Form
- Incident/details
- Evidence/s
Step 2: The Investigating Officer reviews the documents upon

receipt
How complaints are
- If it needs further clarification, he may request
processed
respondent for additional details. If there is a need to
meet the clients he/she may consult the Deputy/Ex-O,
APMC
- Coordinates the meeting with the complainant and with
the respondent to discuss and try to resolve the
complaint
- Upon completion of interview/ meeting with the client,
Investigating Officer submits his Investigation Report
within five (5) working days to the Management
Representative. The report should include factual
232
information and corrective action to be taken by the
respondent/ process owner.
Step 3: The Management Representative upon receipt of the

Investigation Report shall:
- Inform the complainant of the action taken by phone or
if necessary, by setting an appointment. Also, he/she
shall insure that the corrective action is implemented by
the process owner. Results of actions taken shall be
recorded in the Complaints and Inquiry Form to be
reported during Monthly Performance Review.
- Checks the effectiveness of Corrective Action by
gathering pieces of evidence based on measure of
effectiveness of corrective action. If the same is
effective, then the complaint is closed. If not, then
he/she should determine the cause of ineffectiveness
and the process owner may implement alternative
corrective actions.
- Prepares Monthly Summary of Complaint and submit
the same to Director, APMC thru Ex-O, Deputy, APMC

APMC Mobile phone: 0927-561-5084

Trunk line: (02) 8845-9555; Local: 6857
Email: hapmc@army.mil.ph
hapmc@yahoo.com
Presidential Complaints Center (PCC)

+63(2)-736-8645
+63(2)-736-8603
Contact Information +63(2)-736-8629
of APMC and the +63(2)-736-8621(Telefax)
national feedback Email: pcc@malacanang.gov.ph
and complaints
centers Anti-Red Tape Authority (ARTA)
478-5093
Email: complaints@arta.gov.ph
ARTA Facebook page
Civil Service Commission

1-6565*
0908-881- 6565
Email: www.contactcenterngbayan.gov.ph
233
How to send feedback Answer the client feedback form and place
it at the designated drop box.
How to file a complaint Fill-out the feedback form (which already
includes a complaint form) and drop it on
the Drop Box
How Feedbacks/Complaints are Every last week of the month, a member of
processed OESPA opens the drop box and records
feedback submitted.
On the succeeding month upon evaluation,

the OESPA Officer shall start the
investigation and forward the complaint to
the concern branch or personnel for their
explanation.
The OESPA Officer shall make a report

after thorough investigation and seek
Chief’s guidance.
Feedback requiring implementation of new

policies/guidance shall be brought-up in the
meeting with Branch Chiefs prior to the
approval of Chief, ASPA. This shall be
disseminated with branch chiefs and
personnel during conduct of Personnel
Information and Education.
The answer will then be relayed to the

citizen through the contact number
provided.
Contact Information of CCB, PCC, ASPA email address:
ASPA acctg_svc2@yahoo.com
Fort Bonifacio trunkline:8845-95-55 Local
6139
Presidential Complaints Center
(PCC): 8888
Contact Center ng Bayan (CCB): 0908-881-
6565
complaints@arta.gov.ph– Anti-Red Tape
Authority
1-ARTA (2782)– Anti-Red Tape Authority
234
Answer the client feedback form and drop
it at the designated drop box at the
Message Center
How to send a feedback?
Contact Information:
Trunkline: 845-9555 local 6517
armyjudgeadvocate@gmail.com
Every Friday, duty NCO opens the drop
box and compiles and records all
feedbacks submitted.
How feedback is processed? All feedbacks are evaluated by the Admin
Officer. Clients’ feedback will be taken into
consideration in order to improve our
services in order to fulfill clients’ needs.
Answer the feedback form and drop it at
the designated drop box at the Message
Center.
Complaints can also be filed personally or
via telephone. Client must provide the
following information:
How to file a complaint?  Name of personnel complained of
 Incident (date & time)
 Evidence
Contact Information:
Hotline: 09952312930
NCO on duty opens the complaints drop
box on daily basis.
All complaints will be forwarded to the

Security NCO for evaluation and start of
investigation. He will call the personnel
complained of for his/her explanation. He
will create a report and forward it to the
How complaints are processed? Admin Officer for appropriate action.

armyjudgeadvocate@gmail.com Hotline:
09952312930
ARTA: complaints@arta.gov.ph
1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
Contact Information of OAJA, PA armyjudgeadvocate@gmail.com Hotline:
09952312930
VIII. List of Offices/Branches
235
Admin, OAJA 2nd Floor MGEN DE LOS 6517/09952312930

REYES Building, Headquarters
Message Center Philippine Army, Fort Bonifacio, 6717/09952312930
Taguig City
Trunkline: 845-9555
Fax 6517/09952312930
armyjudgeadvocate@gmail.com

Kuta Major Cesar Sang-
ODJAG, 1ID, PA an, Pulacan, 765-5611, 765-6512 loc 4402
Zamboanga del Sur
Camp General Mateo 845-9555 loc 6414
ODJAG, 2ID, PA
Capinpin, Tanay, Rizal odjagh2id@army.mil.ph
Camp Gen Macario
765-5634, 765-5635 loc 6240
ODJAG, 3ID, PA Peralta Jr, Jamindan,
odsjah3id@army.mil.ph
Capiz
Camp Evangelista, 4ID,
ODJAG, 4ID, PA PA, Cagayan de Oro (088)881-1898 loc 4035
City
Camp Melchor dela
ODJAG, 5ID, PA Cruz, Upi, Gami, 765-5651, 765-5655 loc 5089
Isabela
Camp BGen Gonzalo
ODJAG, 6ID, PA Siongco, Awang, DOS, 4248
Maguindanao
Fort Ramon, 765-5671/5674/5677
ODJAG, 7ID, PA Magsaysay, 3130 Loc 3817
Nueva Ecija odjah7id@army.mil.ph
251-6869
Camp Vicente Lukban,
544-0020/0085
ODJAG, 8ID, PA Maulong, Catbalogan,
Loc 3148
Samar
Camp Elias Angeles, 0917-879-2618
ODJAG, 9ID, PA San Jose, Pili, 0917501-4554
Camarines Sur jagoh9id@army.mil.pj
Camp Manuel Yan,
765-5561/5564/5566/5567 loc 4220
ODJAG, 10ID, PA Brgy Tuboran, Mawab,
jagoh10id@army.mil.ph
Compostela Valley
Kuta Heneral Teofilo,
ODJAG, 11ID, PA
Bautista, Jolo, Sulu
Camp Gen Rigoberto
Brigade SJA, 51EBde, 911-6001/6824
Atienza, Libis, Quezon
PA Loc 4116
City
Camp Col Oscar
OSJA, 52EBde, PA Natividad, Manolo 749-6819 loc 455
Fortich, Bukidnon
Brigade JAGO, Camp Lapu-Lapu, Cebu
6827
53EBde, PA City
236
Brigade JAGO,
53EBde, PA
Camp O’Donnell, 4038/4039
OCSJA, TRADOC, PA
Capas, Tarlac ocjahtradoc@army.mil.ph
Camp Riego de Dios,
ARESCOM, PA
Tanza, Cavite

Box located in front of the OAPM’s office
Option 2: Send your feedback through email at

How to send a
armyprovomarshal@yahoo.com
feedback
Option 3: Call or text your feedback at the OAPM hotline
number: 0927-6132-166
Step 1: Every Friday, Branch Chief of Administrative Branch

opens the drop box and compiles and records all feedback
submitted.
Step 2: Feedback requiring answers are forwarded to the

How feedback is
processed

0927-6132-166; Trunk line at (02) 8845-9555; Local:
6527/6277/6727, email us at armyprovomarshal@yahoo.com

complaint form) and drop it on the Drop Box located in front of
the OAPM’s office.
Option 2: Complaints can be filed through email, telephone.

Make sure to provide the following information:
- Evidence/s

237
Step 1: The Complaints Officer (Branch Chief Administrative
Branch) opens the drop box and evaluates all the complaints
every Friday.
Step 2: The Complaints Officer will then forward the

complaints to the Investigating Officer for proper investigation.

Investigation Report to the Deputy OAPM for the imposition of
How complaints are
appropriate action.
processed
Step 4: The Complaints Officer will give feedback to the client
on the action taken for his/her complaint within seven (7) days

OAPM Mobile phone: 0927-6132-166

Contact Information Trunk line: (02) 8845-9555; Local: 6527/6277/6727
of Professional and Email: armyprovomarshal@yahoo.com
Graft Prevention
Branch, OACESPA 8888 – Presidential Complaints Center
and the national 0908-881- 6565 – CSC Contact Center ng Bayan
feedback and 478-5093 – Anti-Red Tape Authority
complaints centers complaints@arta.gov.ph – Anti-Red Tape Authority

APAO, Headquarters APAO Hotline: (02) 8585
Headquarters APAO Philippine Army, Bayani 1831
(Central Office) Road, Fort Bonifacio, Trunk line: (02) 845-9555;
Metro Manila Local: 6018, 6818 & 4779
Email:
PAO GS Fort Andres Bonifacio, (02) 845 9555 loc 6218
Metro Manila
Field Property Accountability Office (Field Offices)
1FPAO Camp O’Donnell, Sta
1stfpao@gmail.com
Lucia, Capas, Tarlac
2FPAO Camp Melchor F Dela
2ndfpao@gmail.com
Cruz, Upi, Gamu, Isabela
3FPAO Fort Magsaysay, Palayan
City, Nueva Ecija 3rdfpao@gmail.com
4FPAO Camp General Mateo 4thfpao@gmail.com
Capinpin, Tanay, Rizal
5FPAO Camp Elias Angeles, Pili, 5thfpao@gmail.com
Camarines Sur
238
6FPAO Camp Peralta, Jamindan, 6thfpao@gmail.com
Capiz
7FPAO Camp Lapu Lapu, Cebu 7thfpao@gmail.com
City
8FPAO Camp General Vicente
Lukban, Catbalogan City 8thfpao@gmail.com
Samar
9FPAO Kuta Major Cesar L
Sang-an, Pulacan, 9thfpao@gmail.com
Labangan, Zamboanga
del Sur
10FPAO Camp Edilberto
10thfpao@gmail.com
Evangelista, Patag,
Cagayan de Oro City
11FPAO Naval Station, Felix
11thfpao@gmail.com
Apolinario, Panacan,
Davao City
12FPAO Camp BGEN Gonzalo H
Siongco, Awang, Datu 12thfpao@gmail.com
Odin Sinsuat,
Maguindanao
14FPAO Camp General Rigoberto
14thfpao@gmail.com
J Atienza, Libis, Quezon
City
16FPAO Camp Arturo P Enrile,
16thfpao@gmail.com
Malagutay, Zamboanga
City

APMC, APMC Mobile phone:
APMC Headquarters 0927-561-5084
(Main Office) Philippine Army, Trunk line: (02) 845-9555; Local:
Bayani Road, Fort (02) 6857
Bonifacio, Metro Email: hapmc@army.mil.ph
Manila hapmc@yahoo.com
Army Recruitment Offices of APMC
Army Recruitment For Andres (02) 8845-9555; Local: 6843
Offices - Luzon Bonifacio, Metro (+63) 921-978-5548
Manila (+63) 945-802-6604
ARO_Luzon@Army.mil.ph
ARO_Luzon@yahoo.com
lourdesdelossantos80@gmail.com
Army Testing Office - For Andres 02) 8845-9555; Local: 6883

Luzon Bonifacio, Metro (+63) 921-978-5548
Manila armytestingoffice@yahoo.com
Army Recruitment Camp Lapu-lapu, (032) 231-5157

Offices - Visayas Cebu City (+63) 906-450-3309
ARO-Visayas@Army.mil.ph
239
aro_Visayas@yahoo.vom
Army Recruitment Camp Bgen
Offices - Mindanao Edilberto (088) 850-5279 local 4750
Evangelista, (+63) 927-332-1077
Cagayan de Oro City Aro_mindanao@yahoo.com
arcmindanao_cdo@yahoo.com

Accounting Service, Fort Andres Bonifcaio, 0906-210-0425
Philippine Army Main Metro Manila
1st Field Accounting Unit Camp O’Donnel, Capas, 0927-461-1488
Tarlac
2nd Field Accounting Unit Camp Melchor, Dela 0975-251-4911
Cruz, Upi Gamu, Isabela
3rd Field Accounting Unit Fort Magsaysay,Palayan 0998-791-7339
City Nueva Ecija
4th Field Accounting Unit Camp Capinpin, Tanay 0917-306-1738
Rizal.
5th Field Accounting Unit Camp 0997-457-9618
WeeneMartillana,San Jose
Pili,Camarines Sur
6th Field Accounting Unit Camp Peralta, Jamindan 0917-627-1488
Capiz
7th Field Accounting Unit Camp Lapu-lapu,Cebu City 0920-870-3988
8th Field Accounting Unit Camp General Vicente 0939-449-6322
Lukban, Brgy.Maulong
Catbalogan City
9th Field Accounting Unit Camp Kuta Sang-an, 0917-653-1950
Pulacan Zamboanga Del
Sur
10th Field Accounting Unit Camp Evangelista,Patag 0917-526-5141
Cagayan De Oro City
11th Field Accounting Unit Naval Station,Felix 0939-515-8995
Apolinario, Camp
Panacan,Davao City
12th Field Accounting Unit Camp BGEN Siongco,
Awang Datu Odin Sinsuat, 0929-887-2101
Maguindanao
14th Field Accounting Unit Camp Atienza, Libis 0933-053-4634
Quezon City
15th Field Accounting Unit Fort Andres Bonifcaio, PLDT Trunk lines: (02)
Metro Manila 911 6001 to 911 6045
Local: 6541/6542
16th Field Accounting Unit Camp Arturo 0995-991-9637
Enrile,Malagutay
Zamboanga City
240
OACESPA, OACESPA Mobile phone:
OACESPA Headquarters Philippine 0915-534-4906
(Central Office) Army, Bayani Road, Fort Trunk line: (02) 845-9555;
Bonifacio, Metro Manila Local: (02) 6599
Email:oespapa@gmail.com
OESPA of Philippine Army Major Units (Field Offices)
1st Infantry (Tabak) Camp Major L. Sang-an, (+63) 917- 793 -8341/
Division, Phil Army Pulacan, Labangan, 6624 (062)-945-2721
Zamboanga Del Sur
2nd Infantry (Jungle Camp Mateo M (02) 6542
Division, Phil Army Capinpin, Tanay, Rizal
3rd Infantry (Spearhead) Camp Gen Macario B
Division, Phil Army Peralta Jr, Jamindan (+63) 916-271-2519
Capiz
th
4 Infantry (Diamond) Camp Bgen Edilberto
Division, Phil Army Evangelista, Cagayan de (+63) 997-173- 3193
Oro City
5th Infantry (Star) Camp Melchor F Dela (78) 5029
Division, Phil Army Cruz, Upi, Gamu, Isabela
6th Infantry (Kampilan) Camo Bgen Gonzalo H
Division, Phil Army Siongco, Awang, Datu (+63) 927-781-0693
Odin Sinsuat,
Maguindanao
7th Infantry (Kaugnay) Fort Ramon Magsaysay, (+63) 945-205-1406/3296
Division, Phil Army Nueva Ecija
8th Infantry (Storm Camp General Vicente
Trooper) Division, Phil Lukban, Catbalogan City (+63) 917-302-3305/3192
Army Samar
th
9 Infantry ( Spear) Camp Elias Angeles, Pili (+63) 956-554-5968
Division, Phil Army Camarines Sur
th
10 Infantry (Agila) Camp General Manuel T
Division, Phil Army Yan Sr., Brgy Tuburan, (+63) 917-122-9046
Mawab, Campostela
Valley Province
th
11 Infantry (Alakdan) Kuta Heneral Teofilo
Division, Phil Army Bautista, Brgy Busbus, (+63) 906-641-5049
Jolo, Sulu
Armor (Pambato) Camp O'Donell, Capas, (+63) 948-413-7759
Division Tarlac

OACESPA, OACESPA Mobile phone:
OACESPA Headquarters Philippine 0915-534-4906
(Central Office) Army, Bayani Road, Fort Trunk line: (02) 845-9555;
Bonifacio, Metro Manila Local: (02) 6599
Email:oespapa@gmail.com
OESPA of Philippine Army Major Units (Field Offices)
1st Infantry (Tabak) Camp Major L. Sang-an, (+63) 917- 793 -8341/
Division, Phil Army Pulacan, Labangan, 6624 (062)-945-2721
Zamboanga Del Sur
241
2nd Infantry (Jungle Camp Mateo M (02) 6542
Division, Phil Army Capinpin, Tanay, Rizal
3rd Infantry (Spearhead) Camp Gen Macario B
Division, Phil Army Peralta Jr, Jamindan (+63) 916-271-2519
Capiz
4th Infantry (Diamond) Camp Bgen Edilberto
Division, Phil Army Evangelista, Cagayan de (+63) 997-173- 3193
Oro City
5th Infantry (Star) Camp Melchor F Dela (78) 5029
Division, Phil Army Cruz, Upi, Gamu, Isabela
Odin Sinsuat,
Maguindanao
7th Infantry (Kaugnay) Fort Ramon Magsaysay, (+63) 945-205-1406/3296
Division, Phil Army Nueva Ecija
Trooper) Division, Phil Lukban, Catbalogan City (+63) 917-302-3305/3192
Army Samar
9th Infantry ( Spear) Camp Elias Angeles, Pili (+63) 956-554-5968
Division, Phil Army Camarines Sur
10th Infantry (Agila) Camp General Manuel T
Division, Phil Army Yan Sr., Brgy Tuburan, (+63) 917-122-9046
Mawab, Campostela
Valley Province
11th Infantry (Alakdan) Kuta Heneral Teofilo
Division, Phil Army Bautista, Brgy Busbus, (+63) 906-641-5049
Jolo, Sulu
Armor (Pambato) Camp O'Donell, Capas, (+63) 948-413-7759
Division Tarlac
Admin, OAJA 2nd Floor MGEN DE LOS 6517/09952312930

Message REYES Building, Headquarters
Philippine Army, Fort Bonifacio, 6717/09952312930
Center
Taguig City
Trunkline: 845-9555
Fax armyjudgeadvocate@gmail.com 6517/09952312930

Kuta Major Cesar
ODJAG, 1ID, PA Sang-an, Pulacan, 765-5611, 765-6512 loc 4402
Zamboanga del Sur
Camp General Mateo 845-9555 loc 6414
ODJAG, 2ID, PA
Capinpin, Tanay, Rizal odjagh2id@army.mil.ph
Camp Gen Macario
765-5634, 765-5635 loc 6240
ODJAG, 3ID, PA Peralta Jr, Jamindan,
Capiz
242
Camp Evangelista,
ODJAG, 4ID, PA 4ID, PA, Cagayan de (088)881-1898 loc 4035
Oro City
Camp Melchor dela
ODJAG, 5ID, PA Cruz, Upi, Gami, 765-5651, 765-5655 loc 5089
Isabela
Camp BGen Gonzalo
ODJAG, 6ID, PA Siongco, Awang, DOS, 4248
Maguindanao
Fort Ramon, 765-5671/5674/5677
ODJAG, 7ID, PA Magsaysay, 3130 Loc 3817
Nueva Ecija odjah7id@army.mil.ph
251-6869
Camp Vicente Lukban,
544-0020/0085
ODJAG, 8ID, PA Maulong, Catbalogan,
Loc 3148
Samar
Camp Elias Angeles, 0917-879-2618
ODJAG, 9ID, PA San Jose, Pili, 0917501-4554
Camarines Sur jagoh9id@army.mil.pj
Camp Manuel Yan,
765-5561/5564/5566/5567 loc 4220
ODJAG, 10ID, PA Brgy Tuboran, Mawab,
jagoh10id@army.mil.ph
Compostela Valley
Kuta Heneral Teofilo,
ODJAG, 11ID, PA
Bautista, Jolo, Sulu
Camp Gen Rigoberto
Brigade SJA, 51EBde, 911-6001/6824
Atienza, Libis, Quezon
PA Loc 4116
City
Camp Col Oscar
OSJA, 52EBde, PA Natividad, Manolo 749-6819 loc 455
Fortich, Bukidnon
Brigade JAGO, Camp Lapu-Lapu,
6827
53EBde, PA Cebu City
Brigade JAGO,
53EBde, PA
Camp O’Donnell, 4038/4039
OCSJA, TRADOC, PA
Capas, Tarlac ocjahtradoc@army.mil.ph
Camp Riego de Dios,
ARESCOM, PA
Tanza, Cavite
OAPM, Headquarters OAPM Mobile phone: 0927-6132-
OAPM Philippine Army, 166
(Central Office) Bayani Road, Fort Trunk line: (02) 845-9555; Local:
Bonifacio, Metro 6527/6277/6727
Manila Email:
armyprovomarshal@yahoo.com
Provost Marshal of Philippine Army Major Units (Field Offices)
1st Infantry (Tabak) Camp Major L. Sang-
Division, Phil Army an, Pulacan,
1sgbnasr@army.mil.ph
Labangan, Zamboanga
Del Sur
nd
2 Infantry (Jungle Camp Mateo M (+63) 995-972-5168
Division, Phil Army Capinpin, Tanay, Rizal comcenterh2id@army.mil.ph
243
3rd Infantry Camp Gen Macario B
(+63) 945-736-5765
(Spearhead) Division, Peralta Jr, Jamindan
odpm.3id@yahoo.com
Phil Army Capiz
4th Infantry (Diamond) Camp Bgen Edilberto
(+63) 997-887-8018
Division, Phil Army Evangelista, Cagayan
h4id@army.mil.ph
de Oro City
5th Infantry (Star) Camp Melchor F Dela
h5id@army.mil.ph
Division, Phil Army Cruz, Upi, Gamu,
Isabela
Odin Sinsuat, provost_marshal6id@yahoo.com
Maguindanao
7th Infantry (Kaugnay) Fort Ramon
h7id@army.mil.ph
Division, Phil Army Magsaysay, Nueva
Ecija
(+63) 977-6919-673
Trooper) Division, Phil Lukban, Catbalogan
dpm8id@gmail.com
Army City Samar
9th Infantry ( Spear) Camp Elias Angeles, (+63) 926-3924-232
Division, Phil Army Pili Camarines Sur h9id@army.mil.ph
10th Infantry (Agila) Camp General Manuel
Division, Phil Army T Yan Sr., Brgy
(+63) 956-7112-153
Tuburan, Mawab,
Aguila10dpm@yahoo.com.ph
Campostela Valley
Province
11th Infantry (Alakdan) Kuta Heneral Teofilo
Division, Phil Army Bautista, Brgy Busbus, toch11id@army.mil.ph
Jolo, Sulu
Armor (Pambato) Camp O'Donell,
msgcenterhmid@army.mil.ph
Division Capas, Tarlac
51st Engineering Camp General
Brigade Rigoberto J Atienza, h51ebde@army.mil.ph
Libis Quezon City
52nd Engineering Camp Col Oscar F
Brigade Natividad, Manolo h52ebde@army.mil.ph
Fortich, Bukidnon
53rd Engineering Camp Lapulapu, Cebu
Toch53ebde@army.mil.ph
Brigade City
54th Engineering Cabatangan,
Comcenterh54ebde@army.mil.ph
Brigade Zamboanga City
55th Engineering Brgy Maria Cristina, comcenterfiftyfift@gmail.com
Brigade Baloi, Lanao del Norte jaguarumar44505@gmail.com
Army Artillery Fort Ramon
(+63) 917-8829-973
Regiment Magsaysay, 3130
haar@army.mil.ph
Nueva Ecija
Army Signal Regiment Fort Andres Bonifacio, (+63) 917-8456-375
Metro Manila orpmhasr@army.mil.ph
Army Support Fort Andres Bonifacio,
hascom@army.mil.ph
Command Metro Manila
244
Training and Doctrine Camp O’Donell, Sta
tochtradoc@army.mil.ph
Command Lucia, Capas Tarlac
Army Reserved Camp Riego de Dios,
harescom@army.mil.ph
Command Tanza, Cavite
Headquarters and Fort Andres Bonifacio,
Headquarters Support Metro Manila hhsg@army.mil.ph
Group
Finance Center Fort Andres Bonifacio,
a_fcpa@yahoo.com
Philippine Army Metro Manila
Army Intelligence Fort Andres Bonifacio, hisg@army.mil.ph,
Regiment Metro Manila hair@army.mil.ph
Civil Military Operation Fort Andres Bonifacio, (+63) 927-1236-419
Regiment Metro Manila Hcmor3@gmail.com
og1cmogpa@gmail.com
Light Reaction Fort Ramon
(+63) 917-1186-860
Regiment Magsaysay, 3130
lrr@army.mil.ph
Palayan City
First Scout Ranger Camp Tecson, San
Orpmfsrr134@yahoo.com
Regiment Miguel 3011, Bulacan
Special Forces Fort Ramon (+63) 945-4464-235/
Regiment Airborne Magsaysay, 3130 (+63) 950-2016-558
Palayan City rpmsfra@gmail.com
Task Group Bantay Km. 13, East Service
Road, Western Bicutan (+63) 956-8670-052
Taguig City
Brigade Combat Team Kuta Heneral Teofilo
(+63) 927-8261-803
Bautista, Brgy Busbus,
hqs1bct@army.mil.ph
Jolo, Sulu
Option 1: Answer the feedback form distributed and drop it on

the Drop Box located at visible area of every office.
Option 2: Send your feedback through email at

How to send a aghoperations3@gmail.com or send us a message on our
feedback Facebook Account “Agh Hhsg PA”.
Option 3: Call or text your feedback at the AGH hotline

number: 0915-488-3846.
Step 1: Every 1st week of the next month, Asst Chief Nurse for
Quality and Assurance opens the drop box and compiles and
records all feedback submitted.
How feedback is
processed Step 2: Feedback requiring answers are forwarded to the
245

0915-488-3846; Trunk line at (02) 8845-9555; Local:4603 or
4637, email us at aghoperations3@gmail.com or send us a
message on our Facebook Account “Agh Hhsg PA”

complaint form) and drop it on the Drop Box located at visible
area of every office.
Option 2: Complaints can be filed through email, telephone, or

through Facebook Account. Make sure to provide the
following information:
- Evidence/s

email us at aghoperations3@gmail.com or send us a
Step 1: The Complaints Officer (Chief of) opens the drop box
and evaluates all the complaints every Friday.
Step 2: The Complaints Officer will then forward the

complaints to the Investigating Officer for proper investigation.

Investigation Report to the Commanding Officer for the
imposition of appropriate action.
How complaints are
processed Step 4: The Complaints Officer will give feedback to the client
on the action taken for his/her complaint within seven (7) days

email us at aghoperations3@gmail.com or send us a
AGH Mobile phone: 0915-488-3846

Contact Information
Trunk line: (02) 845-9555; Local: (02) 4603
of Operations
Email:aghoperations3@gmail.com
Division and
Facebook Account Name: “Agh Hhsg PA”
complaints centers
8888 – Presidential Complaints Center
246
0908-881- 6565 – CSC Contact Center ng Bayan
complaints@arta.gov.ph – Anti-Red Tape Authority
247

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PHILIPPINE ARMY

IV. Service Pledge

Headquarters Philippine Army (Central Office)

Registrar Service caters issuance of certificate of live birth, and issuance of

Office or Division: AGH, HHSG, PA

Ancillary/Diagnostic has the following services: X-ray, Clinical Laboratory,

Office or Division: AGH, HHSG, PA

3. Official Receipt Finance Section

2. Perform procedure None 5-10 minutes

This process includes the application for Re-entry of Former Officers.

Office or Division: APMC

4. Appeal for Re-Instatement of former Enlisted Personnel

This process includes the application for reinstatement of former

Office or Division: APMC

Upon request by individuals or personnel, the Office of the Army Judge

Office/Branch: Admin Branch, OAJA, PA

TOTAL NONE 45 minutes

Processes the request of PA Personnel who were Wounded-in-Action and

Office or Division: APMC

2. Group II – NCOs / POs of the regular force with

3. Group III – Degree holders requiring four (4) or more

4. Group IV – Graduates of the Master in National

5. Group V – Key and Technical personnel of vital

6. Group VI – Elected government officials and

8. Disposition of Domestic-Related Complaints/Reports

Office or Division: OACESPA

- 2 days if None Ten (10) days C, IIB/IIB NCO,

5.1 Facilitate its

6.1 Prepares the

6.2 Submit to CG,

9. Incorporation in the Reserve Force

Office or Division: AGH, HHSG, PA

2. Secure Prescribed None

3. Request for It depends

Office or Division: OACESPA

The Certificate of Bonafide Member is one of the requirements to facilitate the

Office or Division: OAA

2.Sign in the 2. Certificate shall be

TOTAL: None 3o minutes

Office or Division: AGH, HHSG, PA

14. Issuance of Statement of Service, Military Leave Records and

This Certificate is issued to declare legal beneficiary/ies of military personnel who

Office or Division: OAA

5.Death Certificate (1 original copy with Philippine Statistics Office

15. Issuance of JAGO Clearance/Certifications

Office/Branch: Admin Branch, OAJA, PA

2. Admin NCO 33 minutes Admin NCO

2.1 Verify the

2.2 Prepare the

4. Signed 1 minute C, Admin Branch,

4.1 Issue the

4.3 Keep copy

16. Issuance of Military, Civilian Human Resource and Dependents

AFP ID shall be issued to military personnel in the active service, their

Office or Division: OAA

a. Application form duly

b. Spouse – Authenticated copy of Philippine Statistics Authority

Children – Authenticated copy of birth