SLIDE 1 –

Good morning to one and all!

I am Akshita Srivastava, and today I will be conferring the topic ‘Consumer Protection Act’. A recent
study by The Associated Chambers of Commerce & Industry of India (ASSOCHAM) revealed that 40%
of Indians are not aware about how and where to file a complaint if the manufacturer gives them a
defective product or deficiency in service or an adulterated food item. To protect consumers from
such exploitation, a key milestone in consumer advocacy was the enactment of Consumer Protection
Act, 1986 in India which has now been replaced by Consumer Protection Act 2019.
The Consumer Protection Act is a benevolent social legislation that lays down the rights of the
consumers and provides for promotion and protection of the rights of the consumers.

SLIDE 2 –
This act is intended to provide simple, speedy and inexpensive redressal to the consumer’s
grievances, and relief of a specific nature and award a compensation whenever appropriate to the
consumer. Its main objective…

SLIDE 3 –
The Consumer Protection Act applies to all goods and services in private, public or co-operative
sector. So this act is concerned to protect the consumer against all these points.

SLIDE 4 –
Consumers nowadays look for value for money and the product or service bought should meet
reasonable expectations, should be safe in use and should have full disclosure of the product
specification. These expectations are termed as ‘Consumer Rights’, and are mentioned here…

Examples -
Right to Safety – Before buying any electrical appliance or good we check the ISI mark, similarly for
food products we check FPO mark, etc.

Right to seek redressal – we have a redressal machinery called Consumer Commissions

Right to basic needs – It means that every individual must have the access to food, water and shelter
as they are the basis of any consumer’s life and without these fundamental amenities, life cannot
exist. If a Person is denied of his right to basic needs, the provisions of all the other rights become
meaningless.

SLIDE 6 –
The consumer Protection Act uses various terms under it and also defines them in a certain way.