CUSTOMER SERVICE ACTIVITY

(Helpful-Replies)

PRESENTED BY

LUISA FERNANDA VALENCIA CABRERA

PRESENTED TO

YURY LORENA FLOREZ BARRETO

ADMINISTRATIVE MANAGEMENT
TRAINING PROGRAM

CODE
2822510

CDATH
SENA

2024
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WOR KSHE E TS, ACTIVITIE S & GAME S Helpful Replies

A. Complete the emails with the words below.

again burgers email English information you thank classes

Subject: Product (1) information Subject: (5) English Courses

Dear Ms Erikson, Dear Jose,

A. Thank (2) you for your email Thank you for your (6) email expressing
requesting information about the interest in the types of courses offered here
ingredients in our vegetarian products. at the English Academy.

B. All our (3) burgers and meals are
100% meat-free and contain no animal
ingredients. We have also just introduced a
line of vegetarian curries too. Please find
our full list of products attached.
We have (7) classes for students of all
ages from Beginner to Advanced. We also
offer exam preparation classes too. Please
find a copy of our course list attached with
more details about the classes.

C. (4) Thank you again for your Thanks (8) again for your interest in our
interest in Ben's Burgers. Please let me school. Please contact me if you have any
know if you need any more information. further questions.

Regards, Regards,

Gary Jones Sandra Smith

B. Match the words in bold from the emails to their definitions.

1. Asking for requesting 2. More further

3. Showing expressing 4. Included attached

C. Match Paragraphs A, B and C from the first email to their descriptions.

1. In paragraph C, the sender tells the person to contact them if they have any questions.

2. In paragraph A, the sender thanks the person for their email.

3. In paragraph B, the sender provides the information requested.

4. In paragraph C, the sender thanks the person for their interest a second time.
D. Match the sentence halves together to make sentences.

1. Thank you once again for your a. night and have two double beds and a
bath.

2. Our family rooms cost $130 per b. you need any further information.

3. I have attached some photos c. interest in the Sleep Inn.

4. Please contact me if d. and more information about them.

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D. Put the words in the correct order to make sentences.

5. Thank you again for your interest in turkey Heaven.

(you / thank / again / your / for / interest / Heaven / in / Turkey)

6. Our meal includes four dishes and cost $25 per person.

(meal / our / four / dishes / includes / costs / and / person / per / $25)

7. Please find our most recent Christmas menu attached

(christmas / please/ attached /find /most/our /recent /menu)

8. Thank you for your email asking about our Christmas menu.

(you/for/thank/your/email/asking/menu/our/christmas/about)
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WOR KSHE E TS, ACTIVITIE S & GAME S Helpful Replies

F. Complete the two emails with the sentence numbers from Exercises D and E.

Subject: Hotel Rooms for Families Subject: Christmas Menu

Dear Mr Williams,
Dear Ms Brown,
(e) Thank you for your email asking about
Thank you for your email requesting our Christmas menu.
information about our family rooms.
(f) Our meal includes four dishes and cost
(a) Our family rooms cost $ 130 per. $25 per person
(b) I have attached some photos. (g) Please find our most recent
Christmas menu attachet
(c) Thank you once again for your.

(d) Please contact me if. (h) Thank you again for your
interest in turkey Heaven Please let me
Regards, know if you have any further questions
about our restaurant.
Samuel Pepper

Regards,

Helena Banks

G. You work at Muscle Mania Gym. Write an email to Matt Bates, replying to his
questions.

Q: How much does a membership cost? A: $100 per month.

Q: What are the gym's opening times? A: 6 a.m. to 11 p.m., 7 days a week.

Subject: Information Request

Dear Matt Bates,

Thank you for your email requesting information about the Muscle Mania gym.

Membership is $100 per month, the gym is open from 6am to 11pm, 7 days a week.

Again I thank you for your interest in GYM Muscle Mania, I hope this answers your questions, I will be attentive
and at your disposal for any questions or concerns.

Best regards,

Fernanda Valencia C.

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