Name Divina Rosa Cuadrado Rada Communication

Communication
The way that we handle conflict can either escalate it or diffuse it. Body language,
tone, and the words we choose all contribute to the message the other person
receives from us, whether we intend it to or not. Consider the following techniques
for diffusing conflict. How can you use these techniques when you find yourself in a
tense situation?

Communication How can you use it?

Technique
I can use it when I get angry
and all my mind its full of
Take a moment to think confusing thoughts, so I can use
before you speak. Don’t it to relax and clear my mind
say things that you don’t
really mean and will regret
later.
I can use it to make the other
person know that I’m interested
Listen when others are in what they are talking about
speaking to you. Respond
to them in a way that tell
them you are listening.

It could be useful when a person

expresses his/her feelings to me
and I want to make them feel
Validate the other person’s comfortable
thoughts and feelings.

I can use it to give a quick

answer and say yes or no

Be approachable.

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