MANPOWER COMPLEMENT TRAINING PROGRAM

OBJECTIVE

To equip our employees with the necessary skills and knowledge to enhance productivity,
ensure quality, and maintain safety in the manufacturing and installation of uPVC and
aluminum doors and windows.

1.) INTRODUCTION

Purpose:

The purpose of this training program is to standardize the skill set of our workforce, ensuring
that all employees are competent in their respective roles and can deliver high-quality
products and services to our clients.

2.) TRAINING PROGRAM STRUCTURE

2.1. Orientation
Duration: 1 day
Content:
• Company Overview and History:
• A detailed look at the company's journey, milestones, and achievements.
• Vision, Mission, and Core Values:
• Understanding the guiding principles and long-term goals of the company.
• Overview of Products and Services:
• Introduction to the range of products and services offered.
• Workplace Policies and Code of Conduct:
• Guidelines on acceptable behavior, ethics, and responsibilities.
• Health and Safety Regulations:
• Overview of mandatory safety practices and compliance standards.

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2.2. Technical Training
Duration: 2 weeks
Content:
• Materials Knowledge:
• Properties of uPVC and Aluminum: Understanding material characteristics.
• Benefits and Limitations: Comparative analysis of materials used.
• Product Knowledge:
• Types of Doors and Windows: Detailed study of various designs.
• Specifications and Applications: Identifying suitable use-cases.
• Manufacturing Process:
• Cutting and Shaping of Materials: Hands-on training on machinery.
• Assembling Frames and Sashes: Techniques for precise assembly.
• Installation of Hardware: Proper fitting of locks, handles, and hinges.
• Quality Control Procedures: Ensuring adherence to standards.

2.3. Installation Training

Duration: 1 week
Content:
• Preparation:
• Site Assessment and Measurement: Accurate site evaluation techniques.
• Tools and Equipment Handling: Safe and efficient use of tools.
• Installation Procedures:
• Fitting and Securing Frames: Ensuring robust and secure fittings.
• Sealing and Insulation Techniques: Methods to enhance energy efficiency.
• Ensuring Alignment and Functionality: Guaranteeing optimal performance.
• Post-Installation:
• Final Inspection: Checklist for thorough quality assurance.
• Troubleshooting Common Issues: Identifying and solving common problems.
• Customer Interaction and Satisfaction: Techniques for positive client relations.

2.4. Health and Safety Training

Duration: 3 days
Content:
• Safety Protocols:
• Personal Protective Equipment (PPE): Correct usage and maintenance.
• Safe Handling of Tools and Machinery: Minimizing risk of accidents.
• Emergency Procedures:
• Fire Safety and Evacuation Plans: Preparedness for emergency situations.
• First Aid Basics: Essential first aid skills and knowledge.

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 • Hazard Identification:
• Recognizing Potential Hazards: Proactive risk identification.
• Reporting and Mitigating Risks: Effective reporting and resolution techniques.

2.5. Soft Skills Training

Duration: 2 days
Content:
• Communication Skills:
• Effective Communication with Team Members and Clients: Building strong
interpersonal skills.
• Conflict Resolution Techniques: Strategies for managing disputes.
• Teamwork:
• Collaboration and Cooperation: Enhancing team synergy.
• Role-specific Responsibilities: Understanding individual roles within the team.
• Customer Service:
• Understanding Customer Needs: Techniques to identify and address client
requirements.
• Ensuring Client Satisfaction: Methods to deliver exceptional customer
experiences.

3. EVALUATION AND CERTIFICATION

Assessment:
• Practical Assessments: Hands-on evaluation during manufacturing and installation
training.
• Written Tests: Assessing technical knowledge and safety procedures.
• Soft Skills Evaluation: Role-playing and interactive sessions to evaluate interpersonal
skills.

Certification:
• Certificate of Completion: Issued upon passing all assessments.
• Advanced Training Opportunities: Eligibility for further training and career
development.

4. CONTINUOUS IMPROVEMENT

Feedback Mechanism:

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 • Regular Feedback Sessions: Periodic reviews to identify areas for improvement.
• Surveys and Suggestion Boxes: Continuous input from employees for program
enhancement.

Refresher Courses:
• Scheduled Refresher Courses: Every six months to maintain and update skills.
• Training on New Technologies: Additional sessions for emerging tools and
methodologies.

5. CONCLUSION

By implementing this comprehensive training program, we aim to enhance the overall

competency of our workforce. This will ensure our employees are well-equipped to deliver
high-quality products and exceptional service to our clients. The program is designed to
improve individual performance, contributing to the overall growth and success of our
company.

CONTACT INFORMATION

For any questions or further details regarding the training program, please contact:

PHIL CONCH 999 ENTERPRISES COMPANY

HUMAN RESOURCES DEPARTMENT
0977 022 0284 | 8 518 5349
philconch9@gmail.com

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