Nguyen Ngoc Yen Vy – 220000690

NNA D2020C
ASSIGNMENT 7
How to welcome customers and take orders?
(steps, language) :
 Step 1: Greet the Customer Warmly
- "Hello! Welcome to [Your Establishment's Name]."
- "Good [morning/afternoon/evening], and thank you for
choosing us."

 Step 2: Offer Assistance

- "Is there anything I can help you with?"
- "Do you have any questions about our menu today?"

 Step 3: Provide Menus or Information

- "Here is our menu. Feel free to take a look, and I'll be right
back to answer any questions."
- "We have some specials today; let me tell you about
them."

 Step 4: Take Drink Orders (If Applicable)

- "May I start by taking your drink order?"
- "Can I get you something to drink to begin with?"

 Step 5: Take Food Orders (If Applicable)

- "Now, what would you like to order for your meal?"
- "Could you please let me know your food preferences?"

 Step 6: Confirm the Order

- "Just to confirm, you'd like [repeat the order]. Is that
correct?"
- "I have [list the items], is that what you'd like?"

 Step 7: Note Any Special Requests

- "Do you have any allergies or dietary restrictions I should
be aware of?"
 - "Are there any special requests for your order?"

 Step 8: Provide Estimated Wait Times

- "Your food will be ready in approximately [estimated
time]."
- "It's a busy day today, so your order may take a little
longer."

 Step 9: Thank the Customer

- "Thank you for your order. We appreciate your choice."
- "We'll do our best to make your meal enjoyable."

 Step 10: Express Gratitude and Invite Them to Return

- "Thank you for dining with us today. We hope to see you
again soon."
- "We appreciate your business and look forward to serving
you in the future."