VALENTINA

SANTUCCIONE
9 Conant Mews, London,
Greater London, E18RZ

07832897611

santuccionev@gmail.com EXPERIENCE

Reception Manager Beauty and Melody Aesthetic -

London 04/2021 - I currently work here
Outgoing and friendly
• Maintained friendly and professional customer interactions.
professional delivering customer
• Generated monthly and annual sales reports to
service and sales excellence
determine growth and areas requiring improvement.
across multiple industries.
• Boosted team morale and overall sales volume by
Maximise satisfaction, propel
creating incentivising sales contests.
retention, achieve/exceed sales
• Monitored sales team performance and provided
goals, and increase business
training to help reach targets.
revenue.
• Liaised with potential customers to determine needs
and provide recommendations.
• Resolved complaints by exchanging merchandise,
refunding money and adjusting bills to achieve
customer retention.
• Mentored employees in successful selling techniques
and encouraged cross-selling additional products and
services.
• Educated customers on available processes and
services to increase sales.
• Created professional sales presentations to creatively
communicate product quality and market
comparisons.
• Exceeded specific team goals and resolved issues,
partnering with upper management team to share
and implement continuous improvements.
• Conducted interviews and hired ideal candidates
to complement workforce.
• Took phone calls and responded to business
general emails, managing matters including
bookings, general enquiries and complaints.
• Managed company's diary by arranging
bookings, assessing availability, taking bookings
and sorting cancellations.
• Coordinated staff schedules, arranging based on
busy reception periods and contracted hours.
• Managed staff training and onboarding, training in
tasks such as customer service techniques and
reception best practices.
• Supervised concierge team delivering personalised
support for property amenities and off-property
activities.
• Led front desk service handling reservations, check-ins and
check-outs.
• Oversaw daily hotel operations and promptly fixed issues
or process issues with improved solutions.
• Arranged team rotas to meet operational needs
within staffing budgets.

Senior Receptionist Harry's Bar, James Street - London

02/2020 - 04/2021
• Completed successfully Ivy Academy full training
• Maintained accurate records of bookings on
the restaurant's reservation system
• Delivered an exceptional level of service to each
customer and meeting any request they may had
• Always having a positive and polite attitude
Head Receptionist P.F. Changs Asian Table - London
03/2019 - 02/2020
• Managed team of 8 employees, overseeing the hiring,
training, and professional growth of employees
• Maintained accurate records of bookings on the
restaurant reservation system and forecasted probable
revenue streams
• Delivered an exceptional level of service to each
customer by listening to concerns and answering
questions
• Asked customers for feedback, solved problems.

Retail Store Supervisor Aldo - London

01/2018 - 02/2019
• Formulated pricing plans by reviewing merchandise
activities and determined additional needs for sales
promotions
• Educated staff on strategies for handling difficult customers
and challenging situations
• Set sales targets and implemented action plans for
achieving set objectives
• Taught employees how to optimise space for special
events (i.e
• Discount sales)
• Stocked shelves and racks and kept mannequins in
strategic locations to attract customers into store.

CORE QUALIFICATIONS

• Superb sales abilities and business

• Attention to details
• Time management
• Recordkeeping and bookkeeping
• Verbal and written communication
• Interpersonal communications
• Floorplan interpretation
• Meeting planning
• Monitoring events planning trends
• Client meetings
• Venue selection
• Post-event evaluation
• Goal setting
• Records management
• Special events planning
• Cost estimating

EDUCATION

GCSEs: Business Management

Regent College London - London, 04/2024 - Current

Diploma: Tourism and International relations

Tito Acerbo - Pescara Valentina Santuccione