JOB DESCRIPTION - CUSTOMER RELATIONSHIP ASSOCIATE

We are looking for Customer Relationship Associates to be responsible for engaging with key customers by building
and preserving trusting relationships. The CRA will constantly identify opportunities to grow the business and build
positive relationships with new clients. You will be responsible for scheduling the counseling sessions with the parents
and their child which will be conducted during the weekends.

We initially book a free counseling session for the child with the parents. In any counseling session the discussion is
all about the learning methodology of the child and areas of improvement in his current way of learning and to
provide solutions for this.

To be successful as a Customer Relationship Associate, you should possess excellent communication skills and
maintain the core values of the organization.

Customer Relationship Associate responsibilities :

● Interacting with the customers over calls on a daily basis and scheduling counseling sessions.

● Conducting counseling sessions with the parents and identifying the challenges faced by the child with respect to
the learning style and providing solutions using the USPs of the Byju’s products.

You will be working for 6 days a week.

Important features about the job:

● Designation – Customer Relationship Associate

● CTC - 4 LPA (20% - 25% Fixed Pay and 75% - 80% Variable Pay)
● Variable Pay - 50% of Upfront Collection for all Verified Sales - No Upper Cap
● Nature of the job – Work from Home/ Work from Office

Please Note

● For all New Hires there is a 3 week training program. Upon successful completion the above offer will take
effect.
● For all Ex-Byjuites, the above offer is applicable from Day 1 once you have been selected for this role.