HCMC UNIVERSITY OF TECHNOLOGY & FINAL TEST OF ENGLISH 4

EDUCATION (EHQT230437)
FACULTY FOR HIGH-QUALITY TRAINING TERM II – SCHOOL YEAR: 2022-2023
Invigilator 1’s signature Invigilator 2’s signature Date of test: 31/05/2023
Duration: 75 minutes
Paper Code:
The paper has 100 questions, on 22 pages.
Examiner 1 Examiner 2
No materials are allowed.
Raw score: Raw score:

Converted score Converted score

Student’s name:..................................................................
Student ID No.:...................................................................
Ordinal No. : ……..… Room: ….……….

How to mark your answers:

ANSWER SHEET

101 A B C D 121 A B C D 141 A B C D 161 A B C D 181 A B C D

102 A B C D 122 A B C D 142 A B C D 162 A B C D 182 A B C D
103 A B C D 123 A B C D 143 A B C D 163 A B C D 183 A B C D
104 A B C D 124 A B C D 144 A B C D 164 A B C D 184 A B C D
105 A B C D 125 A B C D 145 A B C D 165 A B C D 185 A B C D
106 A B C D 126 A B C D 146 A B C D 166 A B C D 186 A B C D
107 A B C D 127 A B C D 147 A B C D 167 A B C D 187 A B C D
108 A B C D 128 A B C D 148 A B C D 168 A B C D 188 A B C D
109 A B C D 129 A B C D 149 A B C D 169 A B C D 189 A B C D
110 A B C D 130 A B C D 150 A B C D 170 A B C D 190 A B C D
111 A B C D 131 A B C D 151 A B C D 171 A B C D 191 A B C D
112 A B C D 132 A B C D 152 A B C D 172 A B C D 192 A B C D
113 A B C D 133 A B C D 153 A B C D 173 A B C D 193 A B C D
114 A B C D 134 A B C D 154 A B C D 174 A B C D 194 A B C D
115 A B C D 135 A B C D 155 A B C D 175 A B C D 195 A B C D
116 A B C D 136 A B C D 156 A B C D 176 A B C D 196 A B C D
117 A B C D 137 A B C D 157 A B C D 177 A B C D 197 A B C D
118 A B C D 138 A B C D 158 A B C D 178 A B C D 198 A B C D
119 A B C D 139 A B C D 159 A B C D 179 A B C D 199 A B C D
120 A B C D 140 A B C D 160 A B C D 180 A B C D 200 A B C D

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Student’s name: ………………………….. Ordinal number: ………
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PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. _____ Dr. Rossi hired the new assistant, the 108. Ms. Lopez has _____ learned to create zip
office has become more organized. files.
(A) When (A) yet
(B) Before (B) ever
(C) While (C) already
(D) Since (D) certain
102. Marketing is important; _____, we're 109. The report outlines the products for the
hiring a new public relations firm. first quarter _____ the year.
(A) therefore (A) to
(B) even though
(C) nevertheless (B) at
(D) but (C) from
103. Do _____ an estimate before getting it in (D) of
writing. 110. There are _____ more books that are
(A) not ever accept beneficial to you.
(B) never accept
(C) accept never (A) so
(D) not accept ever (B) many
104. ______ all the negotiators, Ms. Neos seems (C) such
the most reliable. (D) much
(A) From 111. Even though the exchange rate was high,
(B) As
(C) Of we _____ from them.
(D) But (A) buy
105. The sales division reported a 64 percent (B) must have bought
drop ______ the last sales period. (C) had to buy
(A) during (D) better buy
(B) with
(C) at 112. There are few mothers _____ don’t love
(D) to their own children.
106. ______ saving money, you will purchase a (A) who
reliable product. (B) which
(A) With (C) but
(B) So
(C) Besides (D) except
(D) Consequently 113. The merger, ____ will be announced today,
107. People either don't have the money ______ should be extremely profitable.
they aren't willing to spend it. (A) when
(A) and (B) whose
(B) neither
(C) or (C) it
(D) although (D) which

Page 3 of 22
114. If they _____ more aware of the trends, 121. Any passenger without a ______ pass will
they could have avoided bankruptcy. not be allowed on to the airplane.
(A) were (A) boarding
(B) are (B) to board
(C) have been (C) boards
(D) had been (D) boarded
115. ______ the flight is canceled, the seminar 122. The benefits that a new employee receives
will be postponed. ______ health care, two weeks of vacation, and
(A) While the use of a company car.
(B) If (A) include
(C) Although (B) includes
(D) Besides (C) including
116. Ms. Nguyen had submitted her résumé (D) inclusion
before she _____ the position was filled. 123. ______ the next two weeks, the store will be
(A) will know undergoing renovations and will be open on a
(B) knows limited basis only.
(C) has known (A) Among
(D) knew (B) Over
117. Management let the employees _____ at (C) Beyond
two o'clock. (D) Behind
(A) leave 124. There had been a lot of time and money
(B) left ______ in Dr. Baldwin’s research, so the CEO
(C) was leaving was reluctant to cancel the program.
(D) was left (A) invest
118. Only five years ago, there _____ a shortage (B) invested
of computer specialists. (C) investor
(A) was (D) investing
(B) were 125. The Director of Sales and the Director of
(C) has been Accounts responded quite ______ to the
(D) have been question about the decline in sales.
119. This region ______ as the costliest place to (A) difference
do business. (B) differently
(A) often is referred (C) differing
(B) is often referred (D) differed
(C) is referred often to 126. The mechanic was able to repair the
(D) is often referred to vehicle by using the spare ______ which were
120. Since 1990, our customers ______ with our lying around his garage.
service. (A) amounts
(A) are satisfied (B) types
(B) have satisfied (C) kinds
(C) have been satisfying (D) parts
(D) have been satisfied

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127. According to the weather reports, some
flights may be delayed due to ______ storms
and tornadoes in the area. 133. We would be very grateful for any ______
(A) severe you can provide.
(B) frequent (A) appreciation
(C) dedicated (B) way
(D) appropriate (C) effort
128. To cut down on electricity wastage, we use D) assistance
energy-saving light bulbs and remind employees 134. Hurry up! The bus leaves ______ five
to turn ______ their computers when they leave minutes.
the office. (A) until
(A) onto (B) before
(B) off (C) in
(C) out (D) during
(D) at 135. A government source said high ______ was
129. For short-term visitors there are ______ the cause of the current economic difficulties.
parking places marked in yellow behind the (A) infection
main building. (B) intervention
(A) reserved (C) inflation
(B) conserved (D) indication
(C) deserved 136. We have to ______ permission from the
(D) preserved landlord before we redecorate the building.
130. If we cannot ______ our expenses, we (A) retain
mighthave to lay off some staff. (B) obtain
(A) drop (C) maintain
(B) decline (D) attain
(C) fall 137. All commuters ______ the main highway to
(D) reduce get to the center of the city will face delays of up
131. Do not forget to get a ______ as proof of to an hour today because of on-going
payment for everything you buy. construction.
(A) voucher (A) use
(B) receipt (B) used
(C) ticket (C) using
(D) check (D) will use
132. We would like to thank you for playing an 138. Hiroko decided to ______ the offer of a
important ______ in rescuing the company from place at Yale University.
disaster. (A) put off
(A) role (B) call for
(B) point (C) get out
(C) need (D) take up
(D) decision

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139. Nobody wanted to ______ the Vice President that the stock price had collapsed.
(A) say
(B) tell
(C) speak
(D) talk
140. This is urgent, so we cannot ______ making a decision.
(A) put off
(B) take up
(C) get out
(D) call for

PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four
answer choices are given below each of the sentences. Select the best answer to complete the text.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 141 - 144 refer to the following email.

Date: June 21
To: Mike Harris
From: Rhonda Cross
Subject: RE: Landscaping and Maintenance

Thank you for your (141) _____ about our services. Arbor Care is a green lawn care and landscaping
business. We only use environmentally friendly techniques and products when caring for the grounds of
any business. We’ve been working in the Portland area for (142) _____ 20 years. Currently, we are
serving more than 150 businesses in the downtown area.

As to your specific request, yes, we can easily remove dead trees and replace them with something that
fits the (143) _____ landscaping. To give you an exact quote, we would need to stop by and access the
situation in person. To have one of our garden technicians stop by, please call US at (713) 678-
9916 (144) _____.

141. 143.
(A) submission (A) exist
(B) placement (B) existed
(C) review (C) existing
(D) inquiry (D) exists
142. 144.
(A) over (A) It is a pleasure doing business with you
(B) around (B) We hope to hear from you soon.
(C) until (C) Please send us an email.
(D) through (D) Best wishes for your continued success.

Page 6 of 22
Questions 145 - 148 refer to the following announcement.
Outbound Sales Lead Specialist/Telemarketer
Location: Atlanta, GA
Job Code: 3766
# of openings: 4

The Sales Lead Specialist will place outbound calls to (145) _____ customers seeking to purchase
various services such as Insurance, tax help, financial help, telecommunications, or transportation.
They will also call on leads from our existing customer base. Cold calls are required.

You will work directly with customers via the telephone and e-mail to describe products and services in
order (146) _____ potential and current customers to purchase new products and services. The job will
also require you to educate customers on product and service offerings. It will be crucial for you to
place a minimum of 150 outbound calls each day. There is also a minimum requirement for monthly
sales that is set at $7,500. (147) _____ in net revenue, the job calls for all employees to continually be
taking product education course that will help you better serve our customers.

To be eligible for the position, you must have one or more years in tele-sales, strong customer service
skills, and superior closing skills.

If you feel you (148) _____ these requirements and are looking for a lucrative exciting experience,
please click below.

145.
(A) substantial
(B) potential
(C) optimal
(D) logical
146.
(A) that persuade
(B) persuaded
(C) persuading
(D) to persuade
147.
(A) Actually
(B) However
(C) Additionally
(D) Therefore
148.
(A) meet
(B) to meet
(C) meeting
(D) met

Page 7 of 22
Questions 149 - 152 refer to the following advertisement.
Come visit Wild Water Parks, your summer destination for family and friends of all ages. We have
kiddie pools, we have outdoor pools, we have indoor pools, we have waves, and we have (149) _____
water slides, including our Death Fall, the largest slide in the state. We have everything for everyone
in (150) _____group. Don't forget our delicious snack stands and restaurants. We also have gift shops
and playgrounds. (151) _____ You can get tickets by calling 123-5555 or a season's pass for
a (152) ______ of the price. Call now and experience the fun!

149. 151.
(A) excite (A) The pools are the best place to stay.
(B) excited (B) We even have a dog park for that furry
(C) exciting companion of yours.
(D) excitement (C) The chefs are top notch and the food is
150. second to none.
(A) their (D) Hurry before the season is over and the
(B) his promotion is finished.
(C) our 152.
(D) your (A) fraction
(B) section
(C) division
(D) total

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 153-155 refer to the following email.

To: Stacey Johnson <sjohnson@toplineelec.com>
From: Josh Fleck <jfleck@toplineelec.com>
Date: October 22
Subject: Strategic Planning

Dear Ms. Johnson,

District Management at Topline Electronics would like to inform you about a new development that
will be affecting your store. Another competing consumer electronics store will be opening in the
Crayville area on November 12.

In order to ensure that Topline Electronics does not lose business to this new store, District
Management is advising you to run a special sale on our new line of curved UHD televisions. These
televisions provide state-of-the-art features at moderate prices. By showing your customers that
Topline Electronics offers the best deals in the area, you will be able to maintain customer loyalty.
We will be shipping the new televisions to your store within the next week. We suggest you prepare
a prominent display space in your store to feature them. You should also update your website to
advertise the sale.

Page 8 of 22
Smooth communication between you and US is vital to effective operational practices. If you have
any questions concerning the new televisions or the marketing campaign in general, please don’t
hesitate to contact District Management.

Sincerely,

Josh Fleck District Manager,

Topline Electronics

153. Who most likely is Ms. Johnson?

(A) A store manager
(B) A customer
(C) A product developer
(D) A marketing specialist
154. What is indicated about Topline Electronics?
(A) It recently opened a new store location.
(B) It will be relocated to the Crayville area.
(C) It is concerned about market competition.
(D) It was nominated for an annual award.
155. What is Ms. Johnson NOT instructed to do?
(A) Add new information to a website
(B) Hire additional staff
(C) Contact Management if necessary
(D) Arrange a sale display area

Questions 156-159 refer to the following message.

Employee Winner of National Contest
One of our employees here at Arrow Design Laboratory, Jennifer Holt, has won first place in a web
design contest hosted by the Association of Web Designers. Entrants were judged according to clarity of
idea, quality of execution, and aesthetics. Ms. Holt was selected among over 300 different applicants.
We applaud her achievement and are so happy to have her as an employee at Arrow Design Laboratory.

The Association of Web Designers (AWD) is an organization founded in 2002 with the goal ọf
emphasizing the importance of web design and protecting the rights of web designers. The AWD has
members all over the world and is constantly gaining new members. The AWD hosts a variety of
contests in order to promote web design as a professional field. The AWD believes that good design can
enhance people's lives and build better communities.

As a recipient of the first place for the web design contest, Ms. Holt will receive a cash prize as well as
free membership in the Association of Web Designers. In addition, she has been invited to give a speech
at the Annual Web Designers' Conference to be held next month in Los Angeles, California. The AWD
will be holding more contests in the future, and those interested should visit the website at
www.awd.com/contests to find out more information.

Page 9 of 22
156. Why most likely was the article written?
(A) To introduce a new employee.
(B) To report on an award winner.
(C) To announce an annual competition.
(D) To describe a change in company policy.
157. The word “founded” in paragraph 2, line 1, is closest in meaning to:
(A) discovered
(B) learned
(C) established
(D) equipped
158. What is suggested about the Association of Web Designers?
(A) It holds a conference every year.
(B) It is based in Los Angeles.
(C) It currently offers free membership.
(D) It donates to community projects.
159. According to the article, what can be found on the website?
(A) A transcript of a speech
(B) An application for an open position
(C) Details about upcoming contests
(D) A list of Ms. Holt’s accomplishments

Questions 160-162 refer to the following article.

Community Victory
After a months-long battle to stop the development of a new shopping mall on the location of the former
Rivervalley Courthouse, residents, local businesses, and civic groups are cheering the decision to keep
the 150-year-old building intact. - [1] - “We’re disappointed,” added Branford Construction's CEO. “We
felt that the community would benefit and grow, but obviously, residents want to preserve their history
and I respect that.”
Instead, efforts are being made to restore the old deserted courthouse to its former glory. - [2] - “The
community is getting together for this and we are collecting donations to have the building renovated,”
said local resident Enid Tran. "We hope to make a public library or school out of the building.”
- [3] - “It’s been here for as long as I can remember. In fact, my grandfather worked as a clerk there,”
added a local business owner, Kevin Lamb. “It’s an iconic symbol of our community and we don’t want
it destroyed.” The community has already raised over $100,000 through an online petition and donations
keep pouring in. - [4] - The community hopes that restoration of the building begins within the next
couple of months.

160. What is indicated about the old courthouse?

(A) Branford Construction wants to renovate the building.
(B) The residents want to turn the building into a shopping mall.
(C) It may become a public library or school.
(D) It may be destroyed.

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161. In which of the positions marked [1], [2], [3] and [4] does the following sentence belong?
“Branford Construction, the development company that originally planned to build the shopping mall,
is looking to build the mall outside of the Rivervalley Community.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
162. What is suggested about the fundraising efforts?
(A) The community made a lot of money from the land.
(B) It has been occurring online.
(C) The city government has been helping.
(D) They haven’t raised enough money.

Questions 163-164 refer to the following order confirmation.

Gilmore Good Buy
Order Confirmation

Name: Jenny Collins

Customer ID: F833J

Address: 808 Columbus Avenue, New York, NY 10025
Order date: August 22

Item(s) Price
Springform pans (5 @ $5.00 each) $25.00
4 oz. cocoa butter $10.99
Confectioner’s glaze (3 @ $5.90 each) * $17.70
Cupcake pans (2 @ $4.00 each) $8.00
Merchandise Total $61.69
Delivery $8.99
Payment: Credit Card xxxx xxxx xxxx 4026

*_Notes: Will be delivered at a quicker speed to prevent melting or damage

163. What kind of business are the items most 164. What is indicated about the order?
likely intended for? (A) It will be paid in installments.
(A) A shopping mall (B) It will be sent separately.
(B) A bakery (C) It has been discounted.
(C) An appliance store (D) It will be delivered at no charge.
(D) A convenience store

Page 11 of 22
Questions 165-167 refer to the following advertisement.
Fulton Stainless steel Products

Fulton Stainless steel Products is a large-scale manufacturer making stainless steel industrial kitchen
appliances in factories in Germany and France. The company’s products are trusted by chefs and
bakers around the world to be durable, long-lasting, and of superb quality. The company produces
kitchen stoves, ovens, microwaves, refrigerators, food processors, electric kettles, coffee makers, and
other products.

After acquiring the Visor Home Products Company in a deal last month, the company expected its
overall profits to increase 20% compared to the last fiscal year. As a result, to meet increased
demand, the company will employ more than 300 full-time workers in our six factories and offer
good pay with an excellent benefits package. The company considers all of its employee’s valuable
members of the Fulton family. Additionally, the company continues to research and develop new
products to satisfy its customers and compete with other companies.

165. Who is most likely to be a customer of Fulton Stainless steel Products?

(A) A car manufacturer
(B) A restaurant
(C) A real estate agency
(D) A clothing store
166. What did Fulton Stainless steel Products do last month?
(A) It held a press conference.
(B) It opened a new factory.
(C) It obtained a company.
(D) It laid off some workers.
167. What is mentioned about Fulton Stainless Steel Products?
(A) It recently provided extra funding for research and development.
(B) It has released a budget proposal for next year.
(C) It offers a benefits package to its part- time employees.
(D) It plans to hire additional employees to work in factories.

Questions 168-170 refer to the following announcement.

Business Hours in Early March
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
2:00-9:00 2:00-8:00 4:00-9:00 2:00-10:00 9:00 AM -6:00
3:00-9:00 PM 2:00-9:00 PM
PM PM PM PM PM

Due to the current construction on Shilling Street, we have been forced to revise our business hours
for the first week in March (see the chart above.) During the morning hours, the construction makes it
difficult for customers to reach our location by car. We will be extending our evening hours to
accommodate this change. Additionally, due to the construction, our parking lot is also currently
inaccessible. Therefore, during this period, customers are asked to utilize public parking spaces
available on Patch Street. We apologize for this inconvenience and strive to be back to normal soon.

Page 12 of 22
168. What is being announced?
(A) A renovation project
(B) A store expansion
(C) A change in operating hours
(D) A work schedule
169. When most likely is the construction NOT being performed?
(A) On Monday
(B) On Wednesday
(C) On Saturday
(D) On Sunday
170. Why are customers asked to go to Patch Street?
(A) To find a place to park
(B) To visit a new store location
(C) To take part in a promotional event
(D) To receive a sample

Questions 171-173 refer to the following advertisement.

AUSTRALIAN PULP AND PAPER WEEK
The 10th annual pulp and paper week is taking place next month from March 5-10th at the Sydney Seas
Inn. This is an excellent networking opportunity for executives in the pulp and paper industry.
Participants from around the world are invited to join in the fair and learn more about the direction of
Oceania's pulp mills and the future of the paper industry as a whole. This year a special session on
recycling will be held in addition to the regular paper and packaging sessions. The Pulp and Paper
Brunch is always the most popular event of the fair. This year, keynote speakers at Friday's luncheon
(1:00 P.M.) include Martha Evans, chairperson from the National P&P Committee; and John Lopez,
former President of the Sydney Paper Factory. Online registration available now. Click here. For
information about accommodations at the Sydney Seas Inn or other local hotels, call 1-800-345-9900.
Members of the community are invited to come out to free events including the family picnic (Saturday
afternoon) and the children's paper festival (Sunday-all day). For a complete schedule of events visit
www.auspaperweek.org. We have room for a few more sponsors for this year's event. Please contact
Amy Witherspoon, (awitherspoon@paperweek.com) for more details.
(171) What is being advertised?
(A) A charity brunch
(B) A new newspaper
(C) A yearly fair
(D) A stationary store
(172) Which is NOT provided in the ad?
(A) The website address for the Sydney Seas Inn
(B) The names and titles of the main speakers
(C) A partial schedule of this year's events
(D) A contact number for alternate accommodations
(173) Who is most likely to participate in this event?
(A) Adventure-seeking teens
(B) Young children from Sydney
(C) Owners of pulp and paper mills
(D) Environmentalists from Ocenia

Page 13 of 22
Questions 174-175 refer to the following book review.
Early today I completed Empires of the Middle East: A History of Babylonia from the Bronze Age to
the Present by Thurman Boyles. This is going to be a very brief review, but suffice it to say the book
was erudite, insightful and an excellent revision of the tropes and stereo-types pervasive in Middle
Eastern studies to this day. In the last several years I have become intimately familiar with literally
thousands of sources, both primary and secondary on the region. If you have a decent foundation on the
relevant literature of the period--400 BC to roughly the late 18th century AD--and are interested in the
area I cannot recommend this book enough. However, if you don't, this is not a good introductory work.
It is dense. The arguments can sometimes seem abstruse and arcane. And the narrative is so wide in
scope that one should really have taken an introductory course in the region just to keep up. There still is
no standard one volume history of what is commonly called, "The Middle East." This is unfortunate.
Boyles' book helps fill that role for specialists, but one is still, sadly lacking for the rest of us. -- Paul
Robert Kingston.
(174) What does Paul Robert Kingston suggest about the book?
(A) It is a good introduction to the topic.
(B) It is an easy book to read.
(C) It is a well-written work.
(D) It is a concise history of the Middle East.
(175) For whom is the book recommended?
(A) University students
(B) General audiences
(C) People who love mysteries
(D) Those with a keen interest

Questions 176-180 refer to the following memo and e-mail.

To: All Department Heads

From: Norma Rogers, Training Liaison
Subject: Missed Online Training

Dear Department Managers,

Did you miss the online training on February 28? Don’t despair! You can view the archived online
training sessions at any time before March 17. After the date, you need to personally meet or e-mail our
assistant manager.
Our archives enable you to watch and listen to the presentation, to read the participant questions and
discussion, and to access the accompanying resource materials. Our archive technology allows you to
navigate to specific parts of the presentation and pause the presentation. This is an excellent way to
view the presentation alone or with a group.
Archives are available one day after the live online meeting. You must register via the continued
training Web site to receive notification about and instructions for the archive. Use code VLDWB2.
I look forward to seeing you soon!
Norma Rogers
Training Liaison
Harmett Industries
Phone: (303) 424-8173, Fax: (303) 424-0466, norma@harmett.com

Page 14 of 22
To: Mari Vanders <mvan@harmett.com>
From: Amanda Crank <acrank@harmett.com>
Date: March 18
Subject: Missed Opportunity
Dear Mari,
I have been away on maternity leave. I have been going through hundreds of e-mails now that I have
returned and came across the e-mail regarding the online training that occurred February 28. According
to the e-mail, I just missed the opportunity to make up the online training. Is there any way I can gain
access to that training, especially in consideration of my unique circumstances?
In addition, could you please let me know if there are any other required training sessions I may have
missed during my absence?
Thank you for your help with these matters!
Sincerely,
Amanda Crank

(176) What is the main idea of this memo?
(A) Certain employees are underqualified.
(B) Certain employees didn’t get an educational
experience.
(C) Certain employees are conducting business
improperly.
(D) Certain employees are under review.
(179) What is suggested about Ms. Vanders?
(A) She was away on maternity leave.
(B) She reports directly to Ms. Crank.
(C) She is the creator of the archives.
(D) She is an assistant manager at the company.

(177) What is true about the referenced
webinar?
(A) It can be found in a network folder.
(B) Copies will be sent via internal office mail.
(C) A makeup presentation will be in the
conference room.
(D) It can be accessed in an online database.
(180) What information does Ms. Crank
request?
(A) Additional education sessions
(B) Point of contact for the situation
(C) Her payment information for February
(D) Policies regarding maternity leave

(178) In the e-mail, the word “circumstances”

in paragraph 1, line 5, is closest in meaning to
(A) expectations
(B) qualifications
(C) situations
(D) activities

Page 15 of 22
Questions 181-185 refer to the following Web page and e-mail.

Home Contact Us Place Order Customer Reviews

An award-winning online magazine with thousands of followers, Flavors of Ferny Grove provides
visitors with dependable and detailed information about going out for food and dining in the Ferny
Grove area. We offer the following four patterns for advertising on our Web page.
Pattern 1 Pattern 2
This horizontal banner passes over the top of our This small-pattern advertisement is inserted into
pages and is immediately viewed by readers. the middle of featured articles. Audio and a
Audio and photographs cannot be added. single photograph can be combined with text.
Pattern 3 Pattern 4
This vertical banner appears along the edges of a Our largest pattern, this half-page advertisement
featured article. Audio files and photographs can combine multiple photographs and audio
cannot be added. files with text.
To purchase advertising, contact Wong Lau at wong@flavorsoffernygrove.com

From: Luis Miguel [luis@spanolbistro.com]

To: Wong Lau [wong@flavorsoffernygrove.com]
Subject: Advertisement for Spanol Bistro
Date: August 2
Dear Mr. Lau,

I'm e-mailing you to inquire about placing one more advertisement with Flavors of Ferny Grove. As I
did previously, I would like to use a half page-pattern advertisement. Please use the same audio file and
text that were previously supplied, but this time I will provide you with three new photographs of my
newly refurbished bistro. For the details and the layout, I will let you and your team determine the best
way to maximize the advertisement. Please let me know about the size requirements for submitting
images.

Sincerely,

Luis Miguel, Owner

Spanol Bistro

Page 16 of 22
(181) Where does Mr. Lau work? (184) What is suggested about Spanol Bistro?
(A) A restaurant food supplier (A) It is being redesigned by a famous stylist.
(B) An advertising firm (B) It recently won an award.
(C) A restaurant (C) It has used Flavors of Ferny Grove for
(D) A publishing company advertising before.
(D) It will offer discounts after renovations are
completed.

(182) What is mentioned about pattern 1?
(A) It is reasonably priced.
(B) It is very noticeable.
(C) It can include the largest picture.
(D) It can be combined with audio files.
(185) What is asked about the photographs?
(A) How big they should be
(B) Who to send them to
(C) How many can be used
(D) How much it costs to enlarge them

(183) In which pattern is Mr. Miguel most

likely interested?
(A) Pattern 1
(B) Pattern 2
(C) Pattern 3
(D) Pattern 4

Questions 186-190 refer to the following invoice and email reply.

Invoice #774
Date: Nov.6, 2010
From: CompuPros
515 Kennedy St.
Concord, PA
To: Adams Inc.
883 Revere Ave.
Concord, PA

Service No. Rate/Hr. Hours Comments Total

Install personal computers 20 $40 3 waive install fee $120
repair hard drive 2 $80 4 two main $320
frames
Set up wireless routers 2 $40 2 $80
Create new computer port 1 $40 1.5 new connect on $60
2nd floor
Test new installations N/A $40 1 Network is fine. $40
Sub-total: 25 11.5 $620
Installation fee: $300

Page 17 of 22
To: jpowers@adamsinc.com
From: jsmcgraw@compupros.com
Subject: Invoice no. 774
Dear Ms. Powers,
I trust by now that you have received the invoice we sent (# 774) for the services we provided earlier
this month for Adams Inc. If you have not received it yet, you will shortly.
I'd like to call your attention to a mistake in the invoice. Per our contract, we had agreed to waive our
usual installation fee because you placed a bulk order. However, I note that in the totals at the
bottom, we have billed you for a $300 install fee.
Rest assured we're not trying to pull a fast one on you. We're training a new person in accounting,
and she neglected to delete that line item from the bottom of our standardized invoice forms.
So please disregard invoice # 774. We will send an accurate one to you today, without the
installation fee charge. Sorry for the inconvenience, and we look forward to working with you again
in the future.
If you have any questions, don't hesitate to call or e-mail.
Best,
Jason McGraw
President, CompuPros

(186) Why is the invoice being sent?

(A) To order services
(B) To confirm delivery
(C) To request money
(D) To forge an agreement
(187) What can be inferred about CompuPros?
(A) It provides computer services.
(B) It manufactures computer parts.
(C) It sells computer supplies.
(D) It is a large corporation.
(188) In the invoice, the word "waive" on line 1 is closest in meaning to
(A) Charge
(B) Forgo
(C) Reduce
(D) Deduct
(189) In the e-mail, the phrase "pull a fast one" is closest in meaning to
(A) Increase the speed
(B) Follow the law
(C) Make an error
(D) Play a trick
(190) According to the e-mail, what will Jason McGraw do next?
(A) Fire an employee
(B) Ask a question
(C) Send an new invoice
(D) Disregard a fee

Page 18 of 22
Questions 191-195 refer to the following invitation and e-mail reply.
You're invited!
Please join us for an open house to meet our daughter Cathleen's first-born, Keegan Schlictmeier and
welcome him into the world.
Where: Diane and Ken's house -- 23847 47th Pl. W., Bear Creek, WA, 98007.
When: 2 p.m. to 4 p.m. Saturday, Dec. 5th.
What: Hors devours and drinks will be provided. All you need to bring is yourselves, but if you want to
bring a gift, Cathleen has a registry of needs at babies.com and TotToys.
RSVP: Call us at home -- 555-7362 -- or e-mail: dadkinson52@hotmail.com.
We hope to see you!

To: dadkinson52@hotmail.com
From: dragon001@zmail.com
Hi Di,
I got your invitation today to the open house for Cathleen and Keegan. I'm so sorry that I have to miss
it!
Brad and I are going skiing in Utah that weekend. We've been planning the trip for months, and it's too
late to change even though we wish we could. I'm dying to meet little Keegan! We'll be back on the
ninth, and I'd like to get together ASAP after that. Would that be OK?
You must be so proud, grandma! Wow, I never thought I'd be calling you that so soon. I'm glad that
Cath had a smooth delivery, and that Keegan is healthy. Thanks for sending his picture. He's a cute little
guy.
Anyway, we'll check the gift registries you mentioned, and I'll look forward to seeing Cath and Keegan
shortly. Hope the open house goes well. I know it takes a lot to plan and host one.
I'll e-mail Cathleen separately and say sorry and hi. Please give my love to Ken.
See you soon,
Robin

(191) What event is the open house celebrating? (193) In the invitation, the term "Hors
(A) A marriage devours" is closest in meaning to
(B) A graduation (A) Snacks
(C) An engagement (B) Gifts
(D) A birth (C) Dinner
(192) In the invitation, the letters "RSVP" are (D) Photograhs
closest in meaning to (194) Why can't Robin attend the open house?
(A) Obey (A) She has to work.
(B) Respond (B) Her husband is sick.
(C) Come (C) She will be on vacation.
(D) Affirm (D) Her car needs repair.
(195) What can be inferred about Robin?
(A) She is a relative of Keegan's.
(B) She is impulsive.
(C) She is inconsiderate.
(D) She is good friends with Diane.

Page 19 of 22
Questions 196-200 refer to the following information, e-mail, and Web page.
December 3

Mr. Terry Heath

Newgate Apartments
338 Kipling Ave. Wheat Ridge, CO 80033

Dear Mr. Heath,

I just started renting one of your elite 3-bedroom apartments last month. I chose your apartment
complex over others because of the extensive security measures you provide your residents. However,
over the past month, I have been less than satisfied with the level of security I have observed. On
several occasions, the doorman has been absent when I have entered the building. How can you ensure
only residents and their guests enter the building if the doorman is not present? In addition, I have twice
had solicitors knock on my door, when your security measures explicitly state that no solicitors or door-
to-door salespeople will be granted entrance into the building. I have 2 young daughters, and their
safety is my utmost concern. I alerted Ms. Johnson after the first solicitor knocked on my door. She
assured me it would not happen again, but as I wrote, it has. I would appreciate a response from you
regarding my concerns and how they will be addressed.

You can reach me at 336-5553 or mkelly@coldmail.com.

Sincerely,

Mark Kelly, Apartment 515

To: Mark Kelly <mkelly@coldmail.com>

Form: Terry Heath <theath@newgate.com>
Date: December 5
Subject: Security concerns
Dear Mr. Kelly,

I have just received and read your letter. I wanted to immediately write you to let you know I will
spend my entire morning looking into the issues you detailed in your letter. None of the circumstances
you detailed is acceptable. You and your 3 children are guaranteed a doorman at the front door 24
hours a day, and, of course, that would prevent any solicitors or other unwanted visitors from entering
our building. I am shocked to learn of these lapses in security and will let you know what I discover
and how the issues will be resolved as soon as I have completed my investigation.

Sincerely,

Terry Heath
Owner, Newgate Apartments

Page 20 of 22
 Apartment Available for Rent

■ The Damian - You’ll not only have the best of city living every day but also the experience of living
life with the inspired features and amenities that make you feel at home. 1 bedroom ($1,190) / 2
bedrooms ($2,910). Pets allowed. Reserved/unreserved parking.

■ The Brugio - Enjoy spacious homes with designer quartz countertops, stainless steel appliances,
elegant under-mount sinks, luxury wood-style flooring, and private balconies. 1 bedroom ($1,359) / 2
bedrooms ($1,710). Pets allowed. Reserved parking only.

■ Lombardo Park - Enjoy award-winning amenities, including 24/7 concierge and maintenance
services, a state-of-the-art fitness facility, a private park, and a gourmet market. 1 bedroom ($1,460) / 2
bedrooms ($1,785) / 3 bedrooms ($2,341)

■ Maximus Meridius - Come home to a spacious, hotel-like lobby with a library, a business center,
and a conference room with plenty of space for meeting and working 1 bedroom ($1,945) / 2 bedrooms
($2,295) / 3 bedrooms ($3,275)

196. For how long has Mr. Kelly lived at his 199. What does Mr. Heath get wrong in his e-
current residence? mail to Mr. Kelly?
(A) One week (A) The number of solicitors Mr. Kelly has
(B) One month encountered
(C) One year (B) The fact that a doorman was not always
(D) Two years present
(C) The number of children Mr. Kelly has
(D) The length of Mr. Kelly’s residency

197. Why did Mr. Kelly contact Mr. Heath? 200. Which apartment will Mr. Kelly probably
(A) To terminate his contract choose if his family moves?
(B) To report a problem (A) The Damian
(C) To apply for a lease (B) The Brugio
(D) To request maintenance (C) Lombardo Park
(D) Maximus Meridius
198. Who most likely is Ms. Johnson?
(A) A tenant in the building
(B) The apartment manager
(C) A solicitor
(D) A police officer

----------- THIS IS THE END OF THE TEST. ----------

Page 21 of 22
 Chuẩn đầu ra của học phần (về kiến thức) Nội dung kiểm tra
[CĐR 8.1]: Xác định được bố cục bài thi TOEIC, mục đích và yêu cầu của từng Câu 101-200
phần thi.
[CĐR 8.2]: Có kiến thức căn bản về cách hình thành từ, và các Câu 101-200
mảng từ vựng thường được kiểm tra trong bài thi TOEIC.
[CĐR 8.3]: Có kiến thức về các cấu trúc ngữ pháp cơ bản thường Câu 101-140
được kiểm tra trong bài thi TOEIC.
[CĐR 8.4]: Có kiến thức cơ bản về văn hóa và thương mại, các Câu 141-200
hình thức thư tín, thông báo, quảng cáo... cũng như các chủ đề phổ biến trong bài
thi TOEIC.
[CĐR 8.7]: Có khả năng đọc hiểu các loại văn phong, các dạng văn bản khác Câu 141-200
nhau đồng thời có thể nhận diện và trả lời các các kiểu/ dạng câu hỏi, nắm bắt
nhanh các loại thông tin trong bài thi TOEIC.
[CĐR 8.8]: Có khả năng phân tích cấu trúc từ nhằm nhận diện, Câu 141-200
đoán nghĩa từ vựng mới trong bài thi TOEIC.
[CĐR 8.9]: Có khả năng xác định các cấu trúc ngữ pháp được Câu 101-140
kiểm tra trong bài thi TOEIC.

Ngày 24 tháng 05 năm 2023

Thông qua trưởng ngành

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Page 22 of 22