CURRICULUM VITAE

PERSONAL INFORMATION

NAME : BELDINE ABOK

DATE OF BIRTH : 19TH OCTOBER 1993

GENDER : FEMALE

MARITAL STATUS : SINGLE

NATIONALITY : KENYAN

CONTACT : P. O BOX 348-40105

PHONE : 0719387820

E-MAIL : beldineabok41@gmail.com

CAREER OBJECTIVE
To serve in a challenging, multi-cultural and dynamic environment to expand my
skills and experience.

PROFILE
Humble, reliable and dependable

Team player and leader

Dedicated worker

Computer literate
PERSONAL COMPETENCES

• Ability to work in a fast –paced environment to set deadlines.

• Excellent oral and written correspondence with an exceptional attention to
details.
• Highly organized with a creative flair for project work.
• Enthusiastic self-starter who contributes well to the team.

ACADEMIC QUALIFICATIONS
2014-2015 : Maseno University, Kisumu City Campus

Diploma in Hospitality Management

2011-2012 : Maseno University, Kisumu City Campus

Certificate in Hospitality and Tourism Management

2007-2010 : Ahero Girls Secondary School

1998 -2006 : Maseno Mixed Primary School

Computer Experience

• Fidelio
• Hotel Times
• Symphony
• Micros Control
• Hotel Masters
WORK EXPERIENCE
2023 To Date: Karen Blixen Coffee Garden and Cottages
Restaurant Hostess

Achievements:
a) Greeted guests upon arrival mentioning names for the ones that are
familiar with warmth and professionalism, ensuring a positive first
impression.
b) Managed reservations through an electronic system, accurately
recording guest information and seating preferences.
c) Coordinated seating arrangements to optimize table turnover and
accommodate guest preferences and special requests such as
birthdays, baby showers, weddings and conferences.
d) Communicated effectively with servers and management to ensure
smooth operations and timely seating and service.
e) Provided attentive and personalized service to guests, addressing
inquiries and concerns promptly and courteously.
f) Assisted in maintaining cleanliness and organization in the lobby area,
including managing waiting lists and coordinating with cleaning staff.
g) Collaborated with the kitchen and waitstaff to ensure efficient
communication and exceptional guest experiences.
h) Apportion and rotate the guests among stations to distribute the
servers’ workload evenly.
i) Answering the phone promptly after a maximum of three rings,
mentioning standard greeting (according to time of day), asking how I
can help, writing down the message and thanking the caller.
j) Conducting menu class before each meal, communication about the
menu, current hotel events and discrepancies on a continual basis.
k) Greeting and thanking guests when they leave taking a chance to ask
about their dining experience.
l) Notifying the manager about any complaints.
2021 -2023: Five senses Restaurant
Reservations and Hostess
Achievements:
a) Successfully greeted guests and assisted them in finding a seat.
b) Successfully confirmed guests' reservations and ensured they were
properly distributed.
c) Managed guest relations and ensured that guests were well-looked
after.
d) Address any visitor complaints or escalate to the appropriate
people.
e) Make certain that all guests are properly billed.
f) Request feedback from guests as they leave the restaurant.
g) Completed daily tenders report reconciliation against all closed bills.
h) Providing daily sales reports to the finance staff.

2020-2021: Mayura restaurant (the Hub)

Hostess and head cashier

Achievements:
a) Managed to welcome guests and ensured that they find a sitting
position.
b) Ensured that all guests are billed correctly.
c) Reconcile the float given out on a daily basis.
d) Handled petty cash for the restaurant and petty cash reconciliation.
e) Managed to reconcile daily tenders report against all the closed bills.
f) Managed to take bookings for the clients.
g) Handled guest relations and ensured that the guests are well taken
care of.
 2016-2020: Hostess, Chief Cashier and Administration Assistant
at Tamambo Karen Blixen

Achievements:

a) Managed to reconcile the float given out to the workstations on a daily basis
and ensure that there is no shortage.
b) Managed to do the daily banking and produce the banking report for
decision-making.
c) Managed to reconcile the daily sales report against the tenders of bills closed
of the previous day.
d) Preparing daily revenue tenders for posting into the sun system and ensuring
that there is no variance.
e) Ensuring that guest bills are signed and send to the respective guest for
payments.
f) Preparing Pro Forma invoices and also ensuring that deposits paid are posted
correctly into the POS system.
g) Supervising other cashiers to ensure that all bills are closed correctly.
h) Representing other cashiers in the HOD meetings and ensuring that all the
challenges affecting cashiers are sorted.
i) Help in processing payments for casual workers and ensuring that the
necessary documentations are signed before making payments.
j) Ensuring that the PDQ machines and M-pesa Phones are available on a daily
basis and that they are fully charged for efficiency during the working hours.
2013-2014: Waitress/Hostess at Maseno University Hotel
Achievements:

a. Welcoming guests into the restaurant and ensure that they

find asitting space.
b. Handing over a waiter to the guest to ensure that the guest
hasplaced his order.
c. Taking the necessary information from the guests for future bookings.
d. Recording the number of pax that are in house at any given time.
e. Getting feedback from the guests once they are done on the quality
ofservice offered to them.
 REFEREES:

1. Dolphine Okoth
Manager
Tamarind Management Limited
Phone.0726936533
E-mail: dolphine.okoth@tamarind.co.ke

2. Isaac Mabwa
Manager
Five Senses Restaurant
Phone: 0716415118
Email: mabwaisaac23@gmail.com

3. Mr. Kennedy Oluoch

Finance Administrator
Angama Mara
Phone :0700091286
Email: oluoch.kennedy269@gmail.com