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Acknowledgments
Introduction
Chapter 1 Safety and Professionalism
1002
The Professional Tech
Appearance
The Traits of a Tech
Effective Communication
Assertive Communication
Respectful Communication
Getting Answers
Expectations and Follow-up
Be Prepared!
Electrostatic Discharge (ESD)
Antistatic Tools
Electromagnetic Interference (EMI)
Radio Frequency Interference (RFI)
Physical Tools
Personal Safety
Troubleshooting Methodology
Chapter Review
Questions
Answers
Chapter 2 The Visible Computer
Historical/Conceptual
The Computing Process
The Computing Parts
Stages
Why the Process Matters to Techs
Breaking It Down
1001
Computing Hardware
1002
Computing Software
Common Operating System Functions
User Interfaces
File Structures and Paths
The Tech Launch Points
Chapter Review
Questions
Answers
Chapter 3 CPUs
Historical/Conceptual
CPU Core Components
The Man in the Box
Registers
Clock
Back to the External Data Bus
Memory
Memory and RAM
Address Bus
1001
Modern CPUs
Developers
Technology
Selecting and Installing CPUs
Selecting a CPU
Installation Issues
Troubleshooting CPUs
Symptoms of Overheating
Catastrophic Failure
Beyond A+
Intel Core M
Chapter Review
Questions
Answers
Chapter 4 RAM
Historical/Conceptual
Understanding DRAM
Organizing DRAM
Practical DRAM
DRAM Sticks
Consumer RAM
Types of RAM
SDRAM
RDRAM
1001
DDR SDRAM
DDR2
DDR3
DDR3L/DDR3U
DDR4
RAM Variations
Working with RAM
Do You Need More RAM?
Getting the Right RAM
Installing DIMMs
Installing SO-DIMMs in Laptops
Troubleshooting RAM
Chapter Review
Questions
Answers
Chapter 5 Firmware
1001
We Need to Talk
Talking to the Keyboard
BIOS
CMOS and RTC
Typical System Setup Utility
Graphical UEFI System Setup Utility
Text-Based UEFI Intel-Based Setup Utility
Other BIOS Security Settings
Exiting and Saving Settings
Option ROM and Device Drivers
Option ROM
Device Drivers
BIOS, BIOS, Everywhere!
Power-On Self Test (POST)
Before and During the Video Test: The Beep
Codes
Text Errors
POST Cards
The Boot Process
Care and Feeding of BIOS/UEFI and CMOS
Default/Optimized Settings
Clearing CMOS RTC RAM
Losing CMOS RTC Settings
Flashing the ROM
Chapter Review
Questions
Answers
Chapter 6 Motherboards
Historical/Conceptual
How Motherboards Work
Form Factors
1001
Chipset
Standard Components
Additional Components
Expansion Bus
Structure and Function of the Expansion Bus
PCI
Mini-PCI
PCI Express
Installing Expansion Cards
Troubleshooting Expansion Cards
Upgrading and Installing Motherboards
Choosing the Motherboard and Case
Installing the Motherboard
Troubleshooting Motherboards
Symptoms
Techniques
Options
Chapter Review
Questions
Answers
Chapter 7 Power Supplies
Historical/Conceptual
Understanding Electricity
1001
Powering the PC
Supplying AC
1002
1001
Supplying DC
Installing and Maintaining Power Supplies
Installing
Cooling
Troubleshooting Power Supplies
No Motherboard
Switches
When Power Supplies Die Slowly
Fuses and Fire
Beyond A+
Modular Power Supplies
Temperature and Efficiency
Chapter Review
Questions
Answers
Chapter 8 Mass Storage Technologies
Historical/Conceptual
How Hard Drives Work
Magnetic Hard Drives
1001
Solid-State Drives
Hybrid Hard Drives
Connecting Mass Storage
PATA
SATA
eSATA and Other External Drives
Refining Mass Storage Communication
Protecting Data with RAID
RAID
Implementing RAID
Software Versus Hardware
Dedicated RAID Boxes
Installing Drives
Choosing Your Drive
PATA Drive Installation
Cabling SATA Drives
Connecting Solid-State Drives
BIOS Support: Configuring CMOS and Installing
Drivers
Troubleshooting Hard Drive Installation
Chapter Review
Questions
Answers
Chapter 9 Implementing Mass Storage
Historical/Conceptual
Hard Drive Partitions
1002
Master Boot Record
Dynamic Disks
GUID Partition Table
Other Partition Types
When to Partition
Partition Naming Problems
Hard Drive Formatting
File Systems in Windows
FAT32
NTFS
exFAT
File Systems in macOS
File Systems in Linux
The Partitioning, Formatting, and Pooling Process
Bootable Media
Partitioning and Formatting with the Installation
Media
Disk Management
Formatting a Partition
Storage Spaces
Maintaining and Troubleshooting Hard Drives
Maintenance
1001
Troubleshooting Hard Drive Implementation
Beyond A+
Third-Party Partition Tools
Chapter Review
Questions
Answers
Chapter 10 Essential Peripherals
1001
Supporting Common Ports
Serial Ports
USB Ports
FireWire Ports
Thunderbolt Ports
General Port Issues
Common Peripherals
Keyboards
Pointing Devices
Biometric Devices
Smart Card Readers
Barcode/QR Scanners
Touch Screens
KVM Switches
Game Controllers and Joysticks
Digitizers
Multimedia Devices and Formats
Storage Devices
Flash Memory
Optical Media
Chapter Review
Questions
Answers
Chapter 11 Building a PC
1001
Specialized PCs
Prerequisites to Building
Custom PCs for Specific Jobs
Standard Thick Clients
Thin Clients
Virtualization Workstation
Gaming PC
Graphics/CAD/CAM Design Workstation
Audio/Video Editing Workstation
Network Attached Storage Devices
1002
Installing and Upgrading Windows
Media Sources
Types of Installation
The OS Installation Process
Troubleshooting Installation Problems
Post-Installation Tasks
Patches, Service Packs, and Updates
Upgrading Drivers
Restoring User Data Files (If Applicable)
Install Essential Software
Migrating and Retiring Systems
No Installation Is Perfect
Beyond A+
Privacy Concerns with Windows 10
Chapter Review
Questions
Answers
Chapter 12 Windows Under the Hood
1002
Registry
Accessing the Registry
Registry Components
Talkin’ Registry
Manual Registry Edits
Command-Line Registry Editing Tools
The Boot Process
Applications, Processes, and Services
Task Manager
Resource Monitor
Performance Tools
Tools for Programmers
Component Services
Data Sources
Chapter Review
Questions
Answers
Chapter 13 Users, Groups, and Permissions
1002
Authentication with Users and Groups
User Accounts
Passwords
Groups
Standard User and Elevated Privileges
Configuring Users and Groups in Windows
Authorization Through NTFS
NTFS Permissions
Inheritance
Permission Propagation
Techs and Permissions
Permissions in Linux and macOS
Sharing Resources Securely
Sharing Folders and Files
Locating Shared Folders
Administrative Shares
Protecting Data with Encryption
Beyond Sharing Resources
Security Policies
User Account Control
How UAC Works
UAC in Modern Windows
Chapter Review
Questions
Answers
Chapter 14 Maintaining and Optimizing Operating
Systems
1002
Maintaining Operating Systems
Patch Management
Managing Temporary Files in Windows
Registry Maintenance
Disk Maintenance Utilities
Scheduling Maintenance
Controlling Autostarting Software
Handy Windows Administration Tools
Optimizing Operating Systems
Installing and Removing Software
Installing and Optimizing a Device
Performance Options
Preparing for Problems
Backing Up Personal Data
System Restore in Windows
Chapter Review
Questions
Answers
Chapter 15 Working with the Command-Line
Interface
1002
Deciphering the Command-Line Interface
Shells
Accessing the Command-Line Interface in
Windows
Accessing the Command-Line Interface in macOS
and Linux
The Command Prompt
Closing the Terminal
File Formats and Filenames
Drives and Folders
Mastering Fundamental Commands
Structure: Syntax and Switches
Viewing Directory Contents: dir and ls
Changing Directory Focus: The cd Command
Moving Between Drives
Making Directories: The md/mkdir Command
Removing Directories: The rd/rmdir Command
Running a Program in Windows
Running a Program in macOS and Linux
Working with Files
Using Wildcards to Locate Files
Deleting Files
Copying and Moving Files
Pruning and Grafting Folder Trees
Assorted Windows Commands
chkdsk (/f /r)
format
hostname
gpupdate
gpresult
sfc
shutdown
Using Special Keys in Windows
PowerShell
Assorted macOS and Linux Commands
ifconfig
iwconfig
ps
grep
apt-get/APT
vi
dd
shutdown
passwd
Scripting
Script Types and Languages
Anatomy of a Script
Environment Variables
Chapter Review
Questions
Answers
Chapter 16 Troubleshooting Operating Systems
1002
Failure to Boot
Failure to Boot: Hardware or Configuration
Failure to Boot: Windows
Failure to Boot: Linux
Failure to Start Normally
Device Drivers
Registry
Advanced Startup Options
Rebuild Windows Profiles
Troubleshooting Tools
More Control Panel Tools
Application Problems
Application Installation Problems
Problems with Uninstalling
Compatibility
Missing File or Incorrect File Version
Unresponsive Apps
Application Crashes
Volume Shadow Copy Service and System
Protection
Chapter Review
Questions
Answers
Chapter 17 Display Technologies
Video Displays
LCD Monitors
Historical/Conceptual
1001
Projectors
VR Headsets
Common Monitor Features
Display Adapters
Motherboard Slot
Graphics Processor
Video Memory
Integrated GPUs
Connector Types and Associated Cables
Installing and Configuring Video
Software
1002
Working with Drivers
Historical/Conceptual
3-D Graphics
1002
Troubleshooting Video
Troubleshooting Video Cards and Drivers
Troubleshooting Monitors
Troubleshooting Projectors
Beyond A+
Additional Display Topics
MicroLED
High Dynamic Range
Adaptive Sync
Video Modes
eGPUs
Chapter Review
Questions
Answers
Chapter 18 Essentials of Networking
1001
Roles Hosts Play in Networks
Historical/Conceptual
Networking Technologies
1001
Frames and NICs
Ethernet
Ethernet with Twisted Pair
Ethernet with Alternative Connections
Implementing Ethernet
The Typical LAN
Structured Cabling
Going Wide
Chapter Review
Questions
Answers
Chapter 19 Local Area Networking
1001/1002
TCP/IP
Network Addressing with IPv4
TCP/UDP
Network Addressing with IPv6
Installing and Configuring a Wired Network
Installing a NIC
Configuring IP Addressing
Connecting to a Switch
Sharing and Security
Network Shares
Network Organization
Troubleshooting Networks
Repairing Physical Cabling
Fixing Common Problems
Chapter Review
Questions
Answers
Chapter 20 Wireless Networking
Historical/Conceptual
Wireless Networking Components
1001
Wireless Networking Software
Wireless Network Modes
1002
Wireless Networking Security
1001
Speed and Range Issues
Wireless Networking Standards
IEEE 802.11-Based Wireless Networking
Other Wireless Standards
1002
Installing and Configuring Wireless Networking
Wi-Fi Configuration
Bluetooth Configuration
Cellular Configuration
Troubleshooting Wi-Fi
Hardware Troubleshooting
Software Troubleshooting
Connectivity Troubleshooting
Configuration Troubleshooting
Chapter Review
Questions
Answers
Chapter 21 The Internet
Historical/Conceptual
How the Internet Works
Internet Tiers
TCP/IP: The Common Language of the Internet
Internet Service Providers
Connection Concepts
1001
Connecting to the Internet
Dial-Up
DSL
Cable
Fiber
Wi-Fi
Line-of-Sight Wireless
Cellular
Satellite
Connection to the Internet
Internet Application Protocols
1002
The World Wide Web
E-mail
File Transfer Protocol (FTP)
Telnet and SSH
SFTP
Voice over IP
Remote Desktop
Virtual Private Networks
File Sharing
Internet Utility Protocols
1001
The Internet of Things
Internet Troubleshooting
No Connectivity
Limited Connectivity
Local Connectivity
Slow Transfer Speeds
Beyond A+
Online Gaming
Chapter Review
Questions
Answers
Chapter 22 Virtualization
1001
Benefits of Virtualization
Power Saving
Hardware Consolidation
System Management and Security
Research
Implementing Virtualization
Meet the Hypervisor
Emulation Versus Virtualization
Client-Side Virtualization
Server-Side Virtualization
To the Cloud
The Service-Layer Cake
Ownership and Access
Why We Cloud
Chapter Review
Questions
Answers
Chapter 23 Portable Computing
Historical/Conceptual
Portable Computing Devices
Taxonomy
1001
Input Devices
Display Types
Extending Portable Computers
Single-Function Ports
Networking Options
Portable-Specific Expansion Slots
Storage Card Slots
General-Purpose Ports
Managing and Maintaining Portable Computers
Batteries
Power Management
Cleaning
Heat
Protecting the Machine
Upgrading and Repairing Laptop Computers
Disassembly Process
Standard Upgrades
Hardware/Device Replacement
Troubleshooting Portable Computers
Power and Performance
Components
Chapter Review
Questions
Answers
Chapter 24 Understanding Mobile Devices
1001
Mobile Computing Devices
Device Variants
Mobile Hardware Features
1002
Mobile Operating Systems
Development Models
Apple iOS
Google Android
Mobile OS Features
Configuring a Mobile Device
Enhancing Hardware
Installing and Configuring Apps
Network Connectivity
Data
E-mail
Synchronization
Mobile Device Communication and Ports
Chapter Review
Questions
Answers
Chapter 25 Care and Feeding of Mobile Devices
1001/1002
Troubleshooting Mobile Device Issues
Troubleshooting Tools
Touchscreen and Display Issues
Apps Not Loading
Overheating
Slow Performance
Battery Life
Swollen Battery
Frozen System
Cannot Broadcast to an External Monitor
No Sound from Speakers
Connectivity and Data Usage Issues
GPS and Location Services Problems
System Lockout
Encryption Problems
Securing Mobile Devices
BYOD Versus Corporate-Owned Devices
Profile Security Requirements
Preventing Physical Damage
Combating Malware
Dealing with Loss
Recovering from Theft
Securing Your Data
Mobile OS and Application Security Issues
Troubleshooting Tools
Risks, Symptoms, and Clues
Chapter Review
Questions
Answers
Chapter 26 Printers and Multifunction Devices
1001
Printer and Multifunction Device Components and
Technologies
Printers
Scanners
Copy and Fax Components
Automatic Document Feeders
Connectivity
The Laser Printing Process
Processing
Charging
Exposing
Developing
Transferring
Fusing
Cleaning
Installing a Multifunction Device
Setting Up Printers in Windows
1002
1001
Configuring Print Settings
Optimizing Print Performance
Managing Public/Shared/Networked Devices
Troubleshooting Printers
Troubleshooting General Issues
Troubleshooting Impact Printers
Troubleshooting Thermal Printers
Troubleshooting Inkjet Printers
Troubleshooting Laser Printers
Troubleshooting 3-D Printers
Chapter Review
Questions
Answers
Chapter 27 Securing Computers
1002
Analyzing Threats
Unauthorized Access
Social Engineering
Denial of Service
Data Destruction
Administrative Access
System Crash/Hardware Failure
Physical Theft
Malware
Environmental Threats
Security Concepts and Technologies
Access Control
Data Classification and Compliance
Licensing
Incident Response
Network Security
Malicious Software
Malware Signs and Symptoms
Malware Prevention and Recovery
Firewalls
Internet Appliances
Authentication and Encryption
Wireless Issues
Chapter Review
Questions
Answers
Chapter 28 Operational Procedures
1002
Documentation Best Practices
Network Documentation
Company Policies
Inventory Management
Managing Change Management
Change Management Processes
Implementing Change (Scenario)
Disaster Prevention and Recovery
Power Protection
Backup and Recovery Procedures
Account Recovery
Beyond A+
Chapter Review
Questions
Answers
Appendix A Mapping to the CompTIA A+
Objectives
220-1001 Exam Objectives
220-1002 Exam Objectives
Appendix B About the Online Content
System Requirements
Your Total Seminars Training Hub Account
Privacy Notice
Single User License Terms and Conditions
TotalTester Online
Pre-Assessment Test
Other Online Book Resources
TotalSims for A+
Mike’s Video Training
Playing the Mike Meyers Introduction Video
Mike’s Cool Tools
Technical Support
Glossary
Index
ACKNOWLEDGMENTS
I’d like to acknowledge the many people who contributed their talents
to make this book possible:
To my in-house Editor in Chief, Scott Jernigan: I couldn’t have
done it without you, amigo. Truthfully, has there ever been a better
combo than a wizard and a paladin?
To my Executive Editor, Timothy Green: Thank you for another
great book together, Tim! (I admire the new gray hairs, by the way,
most likely sprouted because of my finely honed skill for missing
deadlines. . . .) In all seriousness, working with you is and has been
a true joy.
To Laura Stone, project editor: Laura, thank you, thank you,
thank you for abandoning your children to come work with me again!
[Readers: Author is joking about the “abandonment” part. Laura is a
dedicated and excellent mother. –Ed.] I’ve enjoyed many editors
over the years, but you are the crème de la crème. Santé!
To Mark Edward Soper, technical editor: Fantastic job, Mark!
Very much a pleasure to work with you. The book is much better
because of your input and insight.
To Bill McManus, copy editor: Bill, words can’t express what an
awesome editing job you did on this edition. Your skill continues to
amaze me and makes my words so much better. Thank you!
To Michael Smyer, tech guru and photographer: Way to keep
me on my toes, Michael, challenging many points big and small. The
book is far better because of it, even if I still don’t like losing
arguments. Great photos as well throughout the book, thanks to your
genius behind the lens. Cheers!
To Dave Rush, technologist: Love, love, love arguing
technology with you, Dave. And your research skills blow me away!
Thanks for all the great work in this edition.
To Travis Everett, Internet guru and writer: Great contributions
on this edition, Travis, from writing and research to copyedit and
page proofing. Looking forward to many more.
To Dudley Lehmer, my partner at Total Seminars: As always,
thanks for keeping the ship afloat while I got to play on this book!
To Claire Yee, acquisitions coordinator at McGraw-Hill
Education: Always watch out for the quiet voice and polite smile. . . .
Who knew that whips cracked in San Francisco could sting so much
all the way to Houston? Thanks for shepherding this project through
in a timely and relatively painless fashion.
To Janet Walden, editorial supervisor at McGraw-Hill
Education: It was a joy to work with you again. I couldn’t have
asked for a better team. In fact, I asked for the best team and got
exactly what I wanted!
To Richard Camp, proofreader: Awesome work!
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“In this condition of mind and body he remained in the city for
some time, wandering about here and there; until one day, while
standing at the Worsham House corner, he became involved in a
quarrel with one James Dolan, a member of the Eighth Missouri
Regiment, a large and powerful man, while Black was a man of
medium height and stature. Words between the parties waged
furious, and finally Dolan struck Black with a cane which he had with
him; but quickly warding off the blow, Black wrenched the cane from
his adversary and dealt him a blow, which so fractured the skull of
Dolan as to cause death within a short time thereafter. Black effected
his escape from the city, and with a couple of accomplices, began a
system of wholesale murder and robbery on the Hernando road. The
atrocity and boldness of these acts created the greatest excitement
in Memphis.
“Several parties were robbed of sums varying from one to as high
as ten thousand dollars, and, in one instance, a speculator was
compelled to disgorge to the amount of five thousand dollars in gold.
Of course, these rascals, of whom Black was the leader, often met
with men who would make resistance rather than give up their
money; and in this way no less than three or four fell victims to the
fiendish spirit exhibited by these scoundrels. It was finally agreed
upon by the military commanders of the district, on both sides, that
means should be taken which would insure their capture.
Accordingly a squad of Blythe’s battalion, of the rebel army, were
sent in pursuit, and succeeded in capturing, about ten miles out of
the city, Black and his companion, a fellow young in years, named
Whelan. They were placed in the guard-house in Hernando, we
believe, and at a pre-concerted signal attacked the guard, and
mounting some horses belonging to the soldiers, made off at a rapid
rate. The guard immediately started in pursuit, and coming upon
Whelan, who was some distance behind Black, shot and killed him.
Black again escaped, and applied himself with more vigor than ever
to the plundering, stealing and robbing of everybody and everything
that came within his reach. He would frequently ride into this city at
night, passing through the lines at will; and, as an instance of his
audacity, on one occasion rode down Adams street, and fired
several shots into the station house. It was reported that he had
accumulated large sums of money, and the report proved correct. As
his business became either too tiresome or too dangerous, he came
to the city, disguised, and took passage on a boat for the North.
Since that time, and until recently, nothing has been heard from him.
It seems that after leaving Memphis, he went to St. Paul, Minnesota,
and embarked in the staging and saloon business, under his proper
name, John Keene. His restless spirit could not stand the monotony
of such a dull business (to him), and, organizing a band of some
twenty men, he started for the Territories.”
CHAPTER XXIX.
capture and execution of jake silvie alias
jacob seachriest, a road agent and murderer
of twelve years standing, and the slayer of
twelve men.