COMPETENCIES & SKILLS

• Exemplary leadership & managerial competency

• 10+ years in leadership roles, management, administrative, sales, coordinating, and negotiating
• Entrusted with highest levels of confidentiality in behavioral health/healthcare/educational institutions
• Stringent respect for and adherence to company policies and client privacy
• Proven capacity and ability to de-escalate difficult encounters or situations
• Exemplary professionalism, tact, diplomacy, and discretion – letters of reference packet herein
• Competence in harmonious communications with various organizational levels
• Ability to multitask and prioritize a number of projects successfully within time constraints
• Proven ability navigating public relations and coordinating elaborate events and fundraisers for causes
• Entrepreneurial success - leadership of small task forces or work groups
• Writing proficiency: National Writing Award | Norman Mailer Institute, Norman Mailer Writer’s Colony,
& The National Council of Teachers of English, USA
• Broad knowledge of the English language; proficient written and verbal communication skills
• Experience and knowledge of family systems, child development, addiction, substance abuse, alcoholism,
dementia/Alzheimer's Disease, ASD, ADHD, BPD, behavioral & mental health populations
• Detail-oriented with well-developed problem-solving abilities
• Strong organizational, time management, project management and multitasking skills
• Advanced technical skills utilizing business software: MAC & PC, Email, Microsoft Office/Suite, Smart
phones, large databases, office equipment, electronic health records
• Expert ability to navigate company systems/databases [i.e. Medicare & educational institutions]
• Flexibility and ability to respond to changing priorities
• Reliable employee, punctual, fair & the choice to maintain a positive outlook on life
• Profound reverence and sense of duty for children and families
• Proven ability to display cultural sensitivity and demonstrate the ability to form constructive and
collaborative working relationships with others from diverse cultural and socioeconomic backgrounds.
• Proven ability to communicate in a culturally inclusive manner; open to diversity
• Proven ability to remain calm, non-defensive with a supportive attitude during stressful, potential crisis,
and crisis situations
• Proven ability to work in an extremely stressful environment where there are considerable mental and
emotional demands
• Proven ability to manage high volumes and unpredictability of work
• Proven ability to remain flexible and reprioritize according to the changing demands of the day
• Proven ability to manage stress in a fast-paced, unpredictable, and high-intensity setting
• Proven ability to represent a company in a professional manner in all situations
• Proven ability to maintain professional relationships with colleagues
• Proven ability to maintain confidentiality/HIPAA; entrusted with highly sensitive health, legal, and
academic data and client information
• Proven ability in advising students with retention and completion efforts, department articulations,
implementation of student success initiatives, utilized degree audits, degree plans,
and other tools to assist students progress toward completion
• Top 1% of Americans – Internet competency [Smarter Measure Assessment for Analysis Scoring]
• Top 1% of Americans – typing and content accuracy – [type 65 wpm, 99% accuracy]
• Top 5% of Americans – reading rate & recall [134 wpm]
• Top 10% of Americans – technical & computer competency
• 3.98 GPA | Eureka Springs High School – Honors Club President
• 4.00 GPA | Northwest Arkansas Community College [NWACC] – President’s & Dean’s Lists
• 3.74 GPA | Argosy University, B.A. Psychology – President’s & Dean’s Lists
• BHT/Behavioral Health Technician & ABA Counseling/RBT 40 hours education training certificate