LANCASHIRE TEACHING HOSPITAL NHS TRUST

HUMAN RESOURCES DIRECTORATE

JOB DESCRIPTION

JOB TITLE: Data Quality Assurance Assistant

DIVISION: Digital & Health Informatics

DIRECTORATE: Business Intelligence

ACCOUNTABLE TO: Data Quality Assurance Manager

KEY RELATIONSHIPS: Numerous

DIRECT REPORTS: Data Quality Assurance Co-ordinator

HOURS: 37.5

LOCATION: Preston Business Centre on occasion across sites

BAND: Band 3

NB: The Post holder may be required to work in other departments across the Trust including across
Trust sites

DBS (Criminal Record) Check Level required for role:

No DBS Standard Enhanced Enhanced Enhanced Enhanced
Please Required without with Child with Adult with Child and
indicate the Barred List only Barred only Barred Adult Barred
level of DBS Checks List Check List Check List Checks
Check X
required in
this role

KSF Core Dimension Levels for Role

Communication Personal & People Health, Safety & Service Quality Equality &
development Security Improvement Diversity

2 1 2 1 2 2

Role Summary
The post holder will be responsible for supporting development and delivery of the Data Quality Programme
across the Trust.
The post holder will ensure effective collection, recording and management of sound and accurate data
across the Organisation, supporting the continuous improvement of Data Quality. Assist in corporate rolling
audit programme, supporting collection and reporting of outcomes. Record, monitor and action returned
clinical information to support timely continued patient care.

Key Duties and Responsibilities:

The duties and responsibilities listed below should be undertaken in accordance with the levels of
competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance
with the values and behaviours of the Trust

Excellent care with compassion

Our Values

Being Caring and Compassionate

Being caring and compassionate is at the heart of everything we do, it is about understanding what each person needs and striving to make a positive
difference in whatever way we can.

Recognising Individuality
Appreciating differences, making staff and patients feel respected and valued.

Seeking to Involve
Actively gets involved and encourages others to contribute and share their ideas, information, knowledge and skills in order to provide a joined up
service.

Building Team Spirit

Working together as one team with shared goals doing what it takes to provide the best possible service.

Taking Personal Responsibility

Individuals are accountable for achieving improvements to obtain the highest standards of care in the most professional way, resulting in a service we
can all be proud of.

ROLE DUTIES MEASURABLE OUTCOMES

 Support effective audit of patient pathway – ensuring data items
are checked / recorded within agreed timescales.
 Interrogate patient records and data to ensure accuracy and
updating Trust systems to reflect any updated information
 Undertake the validation of exception and associated reports,
ensuring missing data items are obtained and data errors
corrected.
 Undertake data input/recording.
 Assist in the validation of OAT / overseas patient data.
 Obtain and record NHS numbers onto QCPR
 Use Quadramed (QCPR), Clinical Spine and X X X X X
other Trust patient systems to validate and
correct errors
 Extract information from clinical
correspondence or case notes(via Evolve or
casenotes)
 Update relevant patient records on QCPR
 Follow relevant procedure documents
 Complete reports in a timely manner
 Complete correction of patient records
accurately
 All data is entered onto
databases/spreadsheets in a timely manner

Excellent care with compassion


 Be committed to the continuous improvement of Data Quality,
taking personal responsibility for the quality of service provided
and to contribute towards and support service improvements
 Assist and support improvements and developments in the timely
 Follow relevant procedure documents
capture of sound and accurate data across the Trust.
 Use all relevant databases/spreadsheets to
 Assist with the corporate rolling audit programme, supporting 
collection and reporting of outcomes.
 Extract information from clinical
 Deal with telephone/email enquiries from other departments/ 
organisations in a polite and efficient manner
 Liaise with internal / external staff to ensure sound collection and
recording processes are complied with
and is accurate
 Work checked/monitored is correct and
meets all benchmarked targets
 Maintain full concentration whilst validating/
interrogating patient information
 Organise, prioritise and adjust workload to
deadlines/targets
 Escalate / highlight issues following X X X X X
validation of exception / error reports
 Participate in review meetings /discussions
on changes required
access/record data
Undertake audits of patient records from X X X X X
internal /external data quality reports
correspondence or case notes
 Assist in departmental reviews, patient
pathways reviews
 Support identification of areas of
concerns/require improvement
 Assist officers in audits to review if practice
matches procedure, support corrective
action reporting
 Update relevant databases/spreadsheets
accurately in a timely manner
Telephone is answered following guidelines X X X X X
within induction policy (communication)
 Enquiries from patients, staff and other
parties are effectively dealt with as required,
in a professional manner and with discretion
where necessary
 Respectful of colleagues and the work they
undertake
 Communicate via email and telephone in a
professional, effective manner,
 Refer all problems as appropriate to senior

Excellent care with compassion

 staff
 Supply patient details, including the NHS number, to authorised  Demonstrate that they are alert to potential X X
staff. incident and understand confidentiality and
Data Protection principles
 Use QCPR and clinical spine online function
 Participate in the department’s appraisal/monitoring system.  Meet with direct line manager on regular X X X X X
basis – hold open and honest 1:1 meetings
 Be responsible for maintaining a PDP
 Manage own workload, work independently
 Participate in an in-service training scheme. deferring to manager when deemed
necessary
 Perform role and responsibilities with due regard to all Trust  Complete assigned training (Trust
Procedural and Policy documentation and local policies and /departmental)
legislation  Complete weekly worksheets
 Undertake and identify learning and
development opportunities.
 Read all updates of policies/procedures and
sign change notification form
 Support continuous review/development of quality initiatives,  Participate in planned rotation between sites X X X X
responding in line with changing requirements. as necessary
 Participate in update/refresher training
 Participate in departmental meetings
 Inform Office Manager of duplicate registrations / recurrent errors  Use of Risk Notification database to report X X
by user or issues which pose a significant risk to the quality of recurrent user errors
data.  Report major issues to office manager
 Communicate issues / requests for further
interrogation from departmental
managers/leads
 Support within the Data Quality Assurance function an honest  Adhere to departmental guidelines within the X X X X X
and open culture that encourages the use of initiative, individual directorate induction policy and
and team responsibility. departmental procedure
 To maintain confidentiality at all times.
 Work as an effective and responsible team
member, presenting a positive image of self,
team and organisation.
 Participate in all departmental meetings /
reviews / teambuilding
 Undertake the monitoring, recording and re-direction of clinical  Use QCPR, Clinical Spine and other Trust X X X
information letters (NoPs). patient systems to identify where process

Excellent care with compassion


 Monitor and action rejects from Lancashire Person Record
Exchange Service(LPRES) system
 Provide administrative support (photocopying and filing duties)
as necessary
 Action patient Death Notifications
 Record/update spreadsheets
 Responsible for Health & Safety in areas managed, promoting a 
safe environment for staff and visitors.
has failed
 Follow relevant procedure documents
 Record information on NoPs database
 Collate information & produce monthly
reports for dissemination across all areas
 Monitor, identify trends and highlight areas
of concern
 Forward letters to relevant department for
action
 Reconcile information from LTHTr & LPRES X X X
 Identify rejected records and log details
 Interrogate records to ascertain appropriate
action and implement
 Update QCPR where necessary
 Report issues to relevant department
 All files are filed in appropriate place X
 Request for photocopying are dealt with in a
timely manner
 Use QCPR, Clinical Spine and other Trust X X X
patient systems to confirm patient status
 Update / cancel all future activity on CPR
 Liaise with relevant departments & inform of
patient status were appropriate
Maintain safe systems of work, standard X X X
operating procedures and risk assessments
for area of responsibility.
 Attend manual handling and mandatory
training.
 Ensure adverse occurrences are recorded
and reported via the Trust incident reporting
system in a timely manner.
 Conform to health, safety and security
legislation, policies, procedures and
guidelines
Excellent care with compassion
 Occupational hazards or exposures relevant to this job (please tick)
Physical
Patient moving & handling ☐ Regular DSE work 
Regular equipment / material moving & ☐ Climbing ladders and / or working at height ☐
handling > 10kg
Noise (LEP,d > 80) ☐ Hand Arm Vibration ☐
Hot or cold conditions ☐ Exposure to Ionising Radiations ☐
Entry into confined spaces ☐ Other potential ergonomic problems ☐
Driving on Trust business ☐ Vocational driving (C1,D1, LGV, PCV) ☐
Chemical
Exposure to known respiratory irritants or ☐ Exposure to known skin irritants or sensitisers ☐
sensitisers (including latex)
Exposure to asbestos (non-licenced work) ☐ Exposure to any other chemicals ☐
Biological
Exposure-prone procedures ☐ Laboratory exposure to pathogens ☐
Other
Night work ☐ On-call duties/ lone working ☐

Governance
The post holder will operate at all times to high standards of probity. This will include compliance with:
 Health and safety regulations
 All policies and procedures approved by the Trust
 Trust Standing Financial Instructions
 Working within the Data Protection act 1984, Health & Safety at work Act 1974, Maintain
confidentiality at all times, as required by legislation and Trust Policy
 Working to defined policies and procedures, actively implementing the development of the electronic
solution
 Work within the limitations of the role
 Professional codes of conduct including the NHS Managers Code of Conduct (where these apply)
 All policies and procedures related to infection prevention and control as relevant to their post
 To raise any concerns as soon as possible, as per whistle blowing policy, relating to any:-
 Healthcare matters, e.g. suspected negligence, mistreatment or abuse of patients; the quality
of care provided
 Concerns about the professional or clinical practice or competence of staff
 The treatment of other staff, including suspected harassment, discrimination or victimisation
 Health, safety and environment issues
 Suspicion or knowledge of theft, fraud, corruption, bribery allegations or other financial
malpractice
 Employment standards and/or working practices
 Criminal offences or miscarriages of justice
 Failure to comply with any other legal obligation
 Deliberate concealment of any of the above

Information Governance
 To be fully aware of and committed to all Policies, Procedures and Initiatives relating to Information
Governance - this will include, but not limited to, Data Quality improvements, Confidentiality and
Information Security
 To take personal responsibility for safeguarding and ensuring the quality of information.

Behaviour
The post holder will be expected to:
 Support the aims and vision of the Trust

Excellent care with compassion

  Act with honesty and integrity at all times
 Be a positive ambassador for the Trust
 Demonstrate high standards of personal conduct
 Value and respect colleagues, other members of staff and patients
 Work with others to develop and improve our services
 Uphold the Trust’s commitment to equality and diversity
 Take personal responsibility for their words, deed and actions and the quality of the service they
deliver

Job Review

This job description will be reviewed periodically to take into account changes and developments in service
requirements. Any changes will be discussed fully with the post holder.

Signature of Post Holder: Date:

Signature of Manager: Date:

Excellent care with compassion


POST: Data Quality Assurance Assistant
ATTRIBUTE
Qualifications & Education
Knowledge & Experience
Skills & Abilities
Values & Behaviours
LANCASHIRE TEACHING HOSPITAL NHS FOUNDATION TRUST
PERSON SPECIFICATION
Band: 3 DIRECTORATE / DIVISION: Digital & Health Informatics (Business Intelligence)
ESSENTIAL DESIRABLE HOW ASSESSED
 Good Educational standard  Educated to A – Level  Application form
(including Math & English GCSE (grade c or above )or Standard  Certificates
equivalent)  ECDL
 Experience of working/dealing with others  Knowledge of patient pathway  Application form
 Experience of working in a change environment from referral to discharge  Interview
 Able to demonstrate a good understanding of Data  Operational Knowledge of  In-tray exercise
Quality and it’s requirements Quadramed CPR
 Investigative and analytical approach/experience  Experience of monitoring
 Excellent interpersonal. communication and /auditing processes of work
organisational skills
 Ability to use Operational experience of Microsoft
Office packages
 Able to meet deadlines and thrive under pressure
 Able to establish rapport & foster good working  Application form
relationships with a wide range of staff groups  Interview
 Ability to deal effectively and appropriately with  References
people at all levels and from a broad range of
organisations
 Able to grasp new concepts quickly
 Numeric skills
 The ability to manage and prioritise own workload
 Able to work independently or as part of a team
 Oral, written, telephone, listening and questioning
skills
 A proactive and positive approach, a team player  Application form
Excellent care with compassion
 Demonstrate tact and diplomacy  Interview
 Demonstrate common sense/use of initiative  References
 Enthusiasm and commitment for the role  Occupational Health
 Self-confident and personable assessment
 Possess an even temperament
 Self-motivated with ability to work on own initiative
 Willingness to undertake further development/training,
where appropriate
 Reliability and with a flexible approach to ensure the
needs of the service are met and high standards are
always maintained

Excellent care with compassion