HEART NSTA Trust – St Andrew Parish

Office
ATO: Gomex Institute of Technology
Programme: BSB3056 NVQ-J Level 3 in Supervisory
Management
Instructors: Tecia Binns, Derek Hutchinson, Donesha Clarke
ILO: ALLISON HUGHES Email: Allison_Hughes@heart-nta.org Phone: (876)
Class Dates: Mondays and Wednesdays Time: 7:00 PM to 9:00 PM
Location: Online

Week Topic/Cluster of Learning

Week 01 Cluster 1. Workplace Communication
1. BSBCOR0063D Communicate effectively as a workplace leader

1. Cluster 1. Workplace Communication

2. BSBCOR0063D Communicate effectively as a workplace leader

Week 02 1. Cluster 1. Workplace Communication

2. BSBCOR0063D Communicate effectively as a workplace leader

1. Cluster 1. Workplace Communication

2. BSBCOR0063D Communicate effectively as a workplace leader

Week 03 Cluster 1. Workplace Communication

1. BSBBAD0553C Plan and manage meetings
Cluster 1. Workplace Communication
2. BSBBAD0553C Plan and manage meetings
Week 04 Cluster 1. Workplace Communication
1. BSBBAD0773C Research, prepare and present information

2. TLWREM1283B Conduct induction process

Week 05 1. BSBCOR0103E DELIVER AND MONITOR A SERVICE TO

CUSTOMERS

2. FSFCUS0123B COORDINATE, EVALUATE AND IMPROVE

CUSTOMER SERVICE

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 Week 06 Cluster 3 Training and Development
1. BSBBAD0643C Apply the principles of confidentiality and security

Cluster 3 Training and Development

1. PSSCOR0063C Monitor performance and provide feedback

Week 07 Cluster 3 Training and Development

1. BSBCOR0173C Implement staff training

Cluster 3 Training and Development

1. BSBFLM0013B Support a workplace learning environment

Week 08 Cluster 3 Training and Development

1. BSSCRE0133B Perform on-the-job coaching

Cluster 3 Training and Development

1. BSBCOR0023C Organise personal work priorities and development

Week 09 Cluster 4. Supervise the Work Team

1. BSSREO0233C Co-ordinate work teams

Cluster 4. Supervise the Work Team

1. BSBADM0383A Apply and amend roster

Week 10 Cluster 4. Supervise the Work Team

1. PSSCOR0023D Develop and implement work unit plan

Cluster 4. Supervise the Work Team

1. BSBFLM0043C Participate in work teams
2. BSBBAD0403B Supervise the team to ensure goals are achieved

Week 11 Cluster 4. Supervise the Work Team

1. BSBQUA0013A Maintain operational quality and productivity
Due date for Clusters 1 to 4 projects
1. Entry 005, Entry 006, Entry 007 Entry 008
2. The score from the instructor is used as recommendation
for assessment on

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 3. You are required to score at least 50% in each project
Entry before being allowed to attempt the Written
Assessment on:TO BE ANNOUNCED

Week 12
Final Written Assessment
Clusters 1 to 4 – ONLINE During Class time
6:00 PM to 9:00 PM
Candidates will be required to install Safe Examination
Browser.
Assessment should be done on a Laptop of a Desktop Computer.

4. DATE TO BE ANNOUNCED

Cluster 5. Promote Innovation and Team Spirit

1. BSBCOR0123B Support innovation and change

Week 13 Cluster 5. Promote Innovation and Team Spirit

1. BSBFLM0023C Support leadership in the workplace

Cluster 5. Promote Innovation and Team Spirit

1. BSBFLM0053B Support operational plan

Week 14 Cluster 5. Promote Innovation and Team Spirit

1. BSBFLM0093C Support continuous improvement systems and
processes

Cluster 7. Maintain Workplace Standards

1. BSBFLM0163B Coordinate implementation of policies and procedures

Week 15 Cluster 7. Maintain Workplace Standards

1. BSBOSH0333A Maintain occupational safety and health

Cluster 7. Maintain Workplace Standards

1. BSBCOR1103A Lead and influence ethical practice

Week 16 Cluster 7. Maintain Workplace Standards

1. BSBCOR1093A Apply conflict/grievance resolution strategies

Cluster 6. Design and Develop Documents

1. FSFORG0023C Prepare reports for management

Week 17 Cluster 6. Design and Develop Documents

1. BSBBAD0723A Design and develop documents, reports and worksheets

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 Cluster 6. Design and Develop Documents
1. BSBBAD0803C Coordinate business resources
Week 18 Due date for Clusters 5 to 8 projects
2. Entry 009, Entry 010, Entry 011
3. The score from the instructor is used as recommendation
for assessment on ………………………………..
4. You are required to score at least 50% in each project
Entry before being allowed to attempt the Written
Assessment on - DATE TO BE ANNOUNCED

Final Written Assessment

Clusters 5 to 8 – ONLINE During Class time
6:00 PM to 9:00 PM
Candidates will be required to install Safe Examination
Browser.
Assessment should be done on a Laptop of a Desktop Computer.

5. DATE TO BE ANNOUNCED

Information for Candidates:

1. Candidates require a passing score of 50% to be found competent in all aspects of the
assessment.
2. Re-assessment will be scheduled for those who are not competent in the assessments
given.
3. It takes up to EIGHT (8) weeks after your assessment results are official for the
Certificates to be made available.
4. All Certificates will be sent to the HEART NSTA Trust for processing.

Dates subject to change to accommodate unforeseen events

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