Mustafe Duale

Minneapolis, MN 55401 | 612-298-8975 | dualemh@gmail.com

Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
Complex Problem Solving Monitoring Computer Viruses
Relationship Building Microsoft Office
Service Improvement Analysis Friendly, Positive Attitude
Managing Security Breaches Customer Service
Protecting Networks Computer Skills

Experience
AE & TRANSPORTATIONS COORDINATOR | 12/2019 - Current
Minneapols public schools - Minneapolis, MN
Enhanced performance through collaboration with diverse teams.
Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
Enforced school rules for attendance, discipline and honesty.
Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students'
needs and meet district and state standards.
First contact person between parents and transportation services.

IT HELP DESK AGENT | 07/2015 - 07/2018

Ethiopian Airlines - ADDISABABA, ET
Created new accounts, reset passwords and configured access to servers and file management software for users.
Maintained positive working relationship with fellow staff and management.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Oversaw daily performance of computer systems.
Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve
problems.

Education and Training

Coursera - Minneapolis, MN | Certification
IT Support Fundamentals, 07/2021
Computer hardware
Computer software
Networking
Security and software development
ALPHA UNIVERSITY COLLEGE - ETHOPIA | Bachelor of Science
Computer Science, 05/2015

K21 ACADEMY - ONLINE | cloud computing

AWS Solution Architect
cloud computing best practice
AWS Global infrastructure
VPC, EC2 and cloud formation
Helping customer technical lens
Security multifactor Authentications

COUSERA - Minneapolis, MN | Some College (No Degree)

System Administration And IT Infrastructure Servic

Languages
English: Somali:

Full Professional Native/ Bilingual