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Page i
entrepreneurship
THE ART, SCIENCE, AND PROCESS FOR SUCCESS
fourth edition
Charles E. Bamford
Duke University
Garry D. Bruton
Published by McGraw Hill LLC, 1325 Avenue of the Americas, New York,
NY 10121. Copyright ©2022 by McGraw Hill LLC. All rights reserved.
Printed in the United States of America. Previous editions ©2019, 2016,
and 2011. No part of this publication may be reproduced or distributed in
any form or by any means, or stored in a database or retrieval system,
without the prior written consent of McGraw Hill LLC, including, but not
limited to, in any network or other electronic storage or transmission, or
broadcast for distance learning.
1 2 3 4 5 6 7 8 9 LMN 24 23 22 21 20
All credits appearing on page or at the end of the book are considered to be
an extension of the copyright page.
The Internet addresses listed in the text were accurate at the time of
publication. The inclusion of a website does not indicate an endorsement by
the authors or McGraw Hill LLC, and McGraw Hill LLC does not
guarantee the accuracy of the information presented at these sites.
mheducation.com/highered
Page iii
dedication
To my family, Yvonne, Moretha, Rob, Sean, Jane, Clara, James, Ada,
Andrew, Silas, and Isaac with whom I get to enjoy so much in this life. To
my great friend and colleague Garry Bruton who has been my writing
partner for over 15 years. To the folks at McGraw-Hill, who still
understand that it is good content that students and faculty are looking for
in a text.
Charles E. Bamford
Garry D. Bruton
Page iv
Dr. Bruton has published or has forthcoming over 100 academic articles in
some of the leading academic publications, including the Academy of
Management Journal, Strategic Management Journal, Journal of
International Business, Journal of Business Venturing, Entrepreneurship
Theory & Practice, and Strategic Entrepreneurship Journal.
Page v
1. PART 6 Minicases
Appendix 309
Glossary 325
preface
We developed the fourth edition of this book with the aim of focusing on
three core tenets to starting an entrepreneurial venture:
3. Processes that tie these two areas together into a coherent and
organized business.
The first tenet is that the science of practice is central to your success as an
entrepreneur. There is an inherent belief by many potential entrepreneurs
that they know what needs to be done. However, extensive research
suggests that one of the biggest causes of entrepreneurial failure is a lack of
knowledge about how to design and build a business. The business that
seems so clear to the entrepreneur at founding turns out quite differently.
The result is that a lack of knowledge leads to the entrepreneurial venture
running out of cash and time.
This book presents a systematic and thorough means for students and
potential entrepreneurs to think through their venture and the rich range of
concerns around it. Extensive research has been going on in this area for
decades, and we know much about what works and what does not work.
One of the significant goals of this text is to provide you with information
about what really works. Without trying to overwhelm the reader with
research citations, we ensure that students have well-researched
information, this text is grounded in the academic research with a
practitioner view to everything that is done.
The second tenet is that there is a lot of art to the concept, design, and
implementation effort required to start a new business. To teach the art, we
present what other entrepreneurs have done in the past, so students can
consider what they would like to have as their own approach. In this text,
we provide a great variety of real-world examples.
Page x
Entrepreneurship Is Not a Scary Word
If you are taking this course, you have at least some level of desire to be
your own boss one day by establishing an entrepreneurial venture. You have
a plan to start (and succeed) at your own business venture, and you see this
course as groundwork for that plan. Beyond a personal desire to be an
entrepreneur, there are real, applicable reasons to take this course. Today, 50
percent of all U.S. employees work for entrepreneurial businesses. Even if
you do not ultimately start an entrepreneurial venture, the odds are that at
some point in your career, you will work for one. Entrepreneurial
businesses are everywhere. They include a wide range of visible firms on
the Internet. These firms are the makers and sellers of a myriad of other
goods and providers of services that impact our daily lives. Understanding
the components of success and failure for your future employer makes you
a better employee.
Book Outline
To develop the understanding necessary to design, start, and manage an
entrepreneurial business, we have organized the book into 14 chapters that
are, in turn, organized into five major parts. The first part lays the
groundwork needed prior to developing a new business idea. Many
individuals have considered starting a new business when an opportunity
was presented to them or when they were frustrated by their current
positions. However, prior to this step, there are several areas that demand
examination. Chapter 1 introduces students to the text with a fun and
engaging look at the twenty-first-century entrepreneur. Chapter 2 examines
the potential entrepreneur’s personal propensities or willingness to take on
risk, a core aspect of entrepreneurship. Chapter 3 focuses on how to
generate ideas and perform an initial evaluation for a new business.
The second part of the text is entitled “Due Diligence on the Business
Idea.” In the last chapter of Part 1, the potential entrepreneur has generated
a business idea. In this part there is due diligence on that idea. Due
diligence is a process of examining the environment around the new venture
to establish the opportunity for the new business and then using that
knowledge to craft the approach. Chapter 4 launches the first step in the due
diligence process by developing a set of methods for examining the external
environment in which the new business might operate to understand if there
is an opportunity for such a business. Chapter 5 develops the crucial steps
necessary for the development of a strategy, including the firm’s mission.
The fourth part of the text is titled “Building the Business” and focuses on
putting the new venture in operation. Chapter 9 discusses marketing the
business. Chapter 10 reviews the legal frameworks for a new business,
including the many approaches that are available to protect the business.
Chapter 11 details human resource management. Chapter 12 rounds out this
important part of the book by discussing the business operations design.
Page xi
The last part of the book is titled “Important Issues for Entrepreneurs” and
examines two other issues critical for an entrepreneur to consider as the
entrepreneur starts a business. Chapter 13 examines both exiting the
business and the need to turn the firm around if performance is not as great
as desired. Chapter 14 examines two means to buy into a business rather
than starting it from scratch. They are buying an existing business and
franchising.
The opening vignettes to each chapter have been changed from the
prior edition to include cutting-edge entrepreneurial companies
including Ancestry, Dannijo, Solidia, Puzzle Break, SparkVision, and
Dyson.
Two new running cases are in each chapter in the revised text. Each
chapter follows John and Bob’s Barbershop and Hatchboards as they
moved from idea to successful businesses. Each running case is tied to
the chapter material.
Fourteen MiniCases are included at the end of the text. Each case is
based on interviews by the authors and provides context and
entrepreneurial advice simply not available in any other text. These
include AddLibra; Aventino’s Restaurant; TechnikOne; Lawn
Enforcement, Inc.; Evry Health; and Bark Pet Grooming.
A Business Plan (The Fraudian Slip) has been carried forward from the
previous edition and annotated by the authors as an example of how a
business idea is all pulled together by students in a course.
Page xii
New Opening Vignette: EONE (the watch for those with sight
impairment).
Page xiii
Updated based on changes in labor law and health care laws in the
United States.
Chapter 11 Marketing
Chapter 13 Exit/Harvest/Turnaround
acknowledgments
We would like to acknowledge the dedicated instructors who have
graciously provided their insights for this fourth edition. Their input has
been extremely helpful in pointing out corrections to be made, suggesting
areas that needed further development, and topics that needed to be
included in the text.
Lisa C. Banks
George Bernard
Nancy Brown
Howard University
Carlene Cassidy
Raven Davenport
Bethany A. Davidson
Kurt Heppard
R. Michael Holmes
Andreea N. Kiss
Jonathan Krabill
Ted W. Legatski
David Lucero
Tim McCabe
Jeffrey E. McGee
Michelle Roach
Ric Rohm
Southeastern University
Diane R. Sabato
Eric B. Terry
Kristin Trask
Leo Trudel
Cassmer Ward
Mark Zarycki
Zhe Zhang
Chapter-Opening Vignettes
Every chapter begins with a profile of a real entrepreneurial business. These
portraits provide an overview of both the everyday successes and the
failures associated with business ownership. Each of these vignettes ends
with thought-provoking questions for discussion.
Running Cases
John and Bob’s Barbershop
Beginning with Chapter 2 and running throughout the rest of the book, this
case looks at chapter topics within the context of a barbershop start-up.
Each chapter provides a new aspect of this business to consider, ultimately
giving students a fully realized look at how a business must work through a
series of issues as it moves from idea to reality. Each chapter’s case
concludes with questions designed to help students think through issues
related to the business they wish to start. The barbershop case highlights a
firm that provides a service whose demand grows as the population does.
Page xvi
Hatchboards
A second running case throughout the book focuses on an Internet start-up
that sells hatches and doors to owners of small sailboats. The specialized
nature of the combination of manufacturing and Internet sales provides a
look at a business from multiple angles. The case discusses how a small
start-up can survive in a highly competitive industry and prosper by using
the Internet. The case also ends with questions or exercises designed to help
students to think through issues related to the business.
Ethical Challenge Boxes
These dilemma-based scenarios and questions look at ethical realities
within the successful creation of a business and challenge students to
examine the moral complexities of starting a business. Each challenge ends
with questions designed to encourage the students to think how such ethical
challenges will apply to their potential business.
Exercises
Extensive exercises in every chapter include open-ended questions for
students to ask themselves as potential entrepreneurs. These exercises not
only provide general exercises for discussion in class but also help guide
students so that by the last chapter, students will have developed a full
business plan that can be used to launch a new business.
Page xvii
End-of-Chapter Material
Each chapter concludes with the following:
Summary
Key Terms
Review Questions
Individual Exercises
Group Exercises
MiniCases
MiniCases are now included at the end of the text. These longer cases look
at real businesses. They examine a real entrepreneur and how that owner
approached the business and the struggles associated with success. These
offer practical, real-world examples of core concepts within the
entrepreneurial framework discussed in the book.
Page xviii
Page xix
Page xx
Videos: The video collection illustrates various key concepts from the book
and explores current trends in business and entrepreneurship.
www.mheducation.com/connect
Page xxi
Instructors can now tailor their teaching resources to match the way they
teach! With McGraw-Hill Create, www.mcgrawhillcreate.com, instructors
can easily rearrange chapters, combine material from other content sources,
and quickly upload and integrate their own content such as course syllabi or
teaching notes. Find the right content in Create by searching through
thousands of leading McGraw-Hill textbooks. Arrange the material to fit
your teaching style. Order a Create book and receive a complimentary print
review copy in three to five business days or a complimentary electronic
review copy via e-mail within one hour. Go to www.mcgrawhillcreate.com
today and register.
Page xxiii
table of contents
Preface ix
Summary 17
Key Terms 17
Review Questions 17
Individual Exercises 17
Group Exercises 17
Endnotes 18
Supports 31
Summary 37
Key Terms 37
Review Questions 37
Individual Exercises 38
Group Exercises 38
Endnotes 38
Opportunity Identification 48
Choosing a Business 49
Summary 57
Key Terms 57
Review Questions 57
Business Plan Development Questions 57
Individual Exercises 58
Group Exercises 58
Endnotes 58
Competitive Advantage 74
Summary 77
Key Terms 77
Review Questions 77
Individual Exercises 78
Group Exercises 78
Endnotes 78
Page xxiv
1. chapter 5 BUSINESS MISSION AND STRATEGY 80
Mission Statements 82
Strategy 94
Summary 98
Key Terms 98
Review Questions 98
Individual Exercises 99
Group Exercises 99
Endnotes 99
Summary 120
Endnotes 121
Summary 137
Endnotes 138
Summary 160
Endnotes 161
Role That Insurance Plays in the Risk Portfolio of the New Business
177
Page xxv
Summary 180
Endnotes 181
Summary 199
Endnotes 200
Summary 218
Summary 239
Endnotes 240
Need for Developing an Exit or Harvest Plan and the Ideal Timing for
That Plan 244
Summary 260
Endnotes 261
Page xxvi
Summary 276
Shortly after this Kila sailed for Holo aku la o Kila a hiki i ka
the main island, the canoe going aina, holo aku la ka waa o Kila a
toward the kapued harbor, where ke awa kapu e ku ana ka pahu
the kapu stick was standing. This kapu, no Moikeha ia wahi; aohe
place was Moikeha’s; no canoe waa pae malaila, aohe kanaka
was allowed to land here; no hele, hele no make, he kapu mai
person was allowed to pass by it ko Moikeha noho ana a hele, oia
upon pain of death. The place mau no ke kapu a me ke kiai ia.
had been kapued before Kahea mai la o uka: “He waa e!
Moikeha left, and ever since his he waa hoi kela!! Makau ole kela
departure its sacredness had waa i ke kapu o ke ’lii; a nui ko
been maintained. When the ikaika i na la, ola oe.” Ia lakou
canoe was nearing the landing nei i pae ai ma ia wahi, aole nae
place the people on shore were i kau na waa o lakou nei i uka, i
heard calling: “There is a canoe! ke kai no kahi i hekau ai. O Kila
There is a canoe!! That canoe hoi, ua opeope ia a paa kau
does not seem to have any fear iluna o ka pola o na waa. He
for the kapu of the king. Your kanaka maikai loa o Kila, aohe
superior strength, if any you puu, aohe kee, a he nani ke
have, will be the only salvation nana aku, a ua hele kona maikai
for you this day.” mawaho o ke kapa a me kona
opeope e wahi ana.
Before Kila and his people
reached the landing place and Olelo aku o Kila i na kanaka o
hauled their canoe up on the luna o ka waa: “Ina nana oukou
sand, he was bundled up and a i hele mai kekahi kanaka nui, i
placed on the platform. Kila, as na waa nei, o Mua ia, he kanaka
we have said, was a very puni wahine ia, oia ka mea nana
handsome man and was good to i kumakaia o Moikeha i hele ai. A
look upon, so much so that it owau hoi, mai hai oukou ia’u ke
could not be hidden by the ninau mai.” A hiki o Mua i na
covering in which he was waa, nana i na kanaka, kukulu
wrapped. After he had been iluna, kukulu ae la i ke kanaka
placed on the platform he mamua, nana i ke alo aohe puu,
addressed his followers, saying: nana i ke kua, loaa he okakulai,
“When you see a large man he puu. Olelo aku o Mua: “Aole e
come to the canoe, it is Mua. He loaa ia oe o Luukia.” Pela no ka
is a great admirer of women. He nana ana a pau na kanaka o na
is the man that was the betrayer waa, a koe o Kila. O ko Mua
of Moikeha, and the one that manao ma keia nana ana, i loaa
caused Moikeha to leave his ke kanaka maikai e lilo ai o
own country. Don’t tell him about Luukia, alaila, nonoi aku nana e
me, in case he should ask you.” moe e mamua o Luukia, no ka
mea, aole i loaa o Luukia ia ia
As soon as Mua reached the mamua a hiki ia la.
canoe, he looked over the men
and stood them up. Examining
the first one and finding a
protuberance on his body, he
remarked: “You will never be
able to get Luukia.” He then
examined the next man, and so
on to the last, with the exception
of Kila. The reason why Mua
examined the men was because
he wished to find one who could
command the admiration of
Luukia, and by him get a chance
to approach Luukia, as he had
never been able to please
Luukia even up to this time.
At this time the place was A pau ka olelo ana a Kila, lele
packed with the chiefs and aku la o Ukulii me kana laau, lele
people who were eager to see aku la a ku me Niniukalani, ua
the conflict. They never had any palua kona nui imua o Ukulii, a
idea that the small man had any he mea ole o Ukulii i kona
chance with the big man at all. manao ana, heaha la ia imua
Niniukalani, upon seeing Ukulii, ona? He opala. Ia wa, ua piha ke
began to twirl his war club, one i na ’lii a me na kanaka he
Kahikinaakala, and, when Ukulii nui loa, e nana ana i ke kaua,
was within striking distance, let it aole nae o lakou manao e ola
come down; but Ukulii jumped to ana kahi kanaka uuku i ke
the right and toward his kanaka nui. O Niniukalani, ke
opponent. The club missed its hookaa nei i ka laau palau ana,
object and hit the sand, causing ia Kahikinaakala hoomoe iluna o
it to fly in all directions, and left a Ukulii, komo ae ana o Ukulii i ka
deep valley, hiding the two akau, hala ka laau, loaa ke one,
contestants from view for a time. puehu liilii, moe ke awawa, nalo
Everybody believed that Ukulii laua nei i loko o ke one. Manao
was killed. After [168]the cloud of na mea a pau ua make o Ukulii;
sand had settled, the people saw a mahope, ku hou laua nei,
that both of the contestants were hookaa o Ukulii i ka laau ma ka
still there. Ukulii then twirled his hema a [169]hoana, aole nae i
club and made a feint as though uhau, alo e o Niniukalani, e
to strike. Niniukalani dodged, but waiho ae ana keia ma ka akau,
before he could recover himself, loaa no o Niniukalani, make loa,
Ukulii struck to the right which kaawale o luna me lalo.
caught Niniukalani squarely,
cutting him in two and killing him
instantly. At this the crowd cried
out: “One for the stranger and
none for the son of the soil.
Nobly done! No wonder this
canoe dared to land on kapued
ground, for it carries a noble
warrior.”
After the fight Kila returned to his Hoi aku la no o Kila a luna o na
canoe, while Makalii laid on the waa noho, o Makalii hoi, waiho
ground for a period of time iho la, a moa ka umu, ala ae la
sufficiently long to cook an oven me ke kunewanewa a hoi i ka
(umu) of food; whereupon he hale. Ma keia hoi ana, he mihi
arose and staggered to the nui ko Makalii i kona pakele mai
house. While on his way to the make, o kona ike ana no ia i ka
house he congratulated himself aina, hoi i luna a make.
on his miraculous escape. This
was the last time he was seen
on earth, for he returned up
above 8 and died there.
The end of this contest saw Kila Puni ae la ka aina ia Kila, pae
master of all the lands. The aku la na waa, hele aku la o Kila,
canoe was then beached and he uwe ka pipipi, a ninau mai:
went ashore. At this the shells 9 “Heaha ka huakai a kuu haku o
cried and asked: “What is the ka hiki ana mai?” I aku o Kila:
object of this voyage that has “He huakai imi alii.” Hoole mai ka
brought my lord here?” Kila pipipi: “Aohe alii, ua make, o
replied: “It is a voyage in search makou wale no koe, haalele ia
of a chief.” The shells said: iho makou e ko makuakane, i
“There are no more chiefs; all keia wahi, aohe ai, aohe ia, ua
are dead. We were deserted by lawe aku ko makuakane a pau
your father in this place, without loa, o ke opu wale iho no ka
food and without fish, your father makou.” Pela no o Kila i hele ai,
taking everything with him, and me ka uwe mai o na
we have managed to just exist.” makaainana ia ia nei, a hiki keia
i ka hale o Moikeha ia
Kila then continued on his way, Moaulanuiakea. He hale maikai
meeting the former inhabitants of loa, a he hale kiekie loa no hoi,
the land who wailed and cried to he hulu manu o luna i ako ia ai,
him, until he arrived at the he iwi manu ka aho, he kauwila
palace of Moikeha, ka laau. (Ua oleloia i loko o ko
Moaulanuiakea. This was a very Moikeha kaao, oia kona kumu i
beautiful house, being very lofty noho ai ia Kauai me
and was thatched over with the Hooipoikamalanai, alaila,
feathers of birds. The battens nalowale ke kaupoku o kona
were made from the bones of hale o Moaulanuiakea.)
birds and the timbers were of
kauila wood. It is said in the
legend of Moikeha that the
reason why Moikeha journeyed
to Kauai and lived with
Hooipoikamalanai was on
account of his oath, never to
return after the ridge-pole of his
house, Moaulanuiakea, had sunk
out of sight.
While Kila was asleep Luukia Ia Kila e moe ana, hele mai la o
came outside of the house, Luukia a mawaho o ka hale
spying, watching this glow hoomakakiu, e nana ana i keia
inside, its redness; and when mea wena i loko, a me ka ula, a
she saw this red glow, tears fell ike o Luukia i keia mea ula, uwe
from her eyes. She choked, and iho la ia me ka helelei o ka
her heart quickened when she waimaka.
thought it was Moikeha. The
night was far spent when the I kona manao o Moikeha, pela
guards fell asleep. Luukia ka hakui o kona puuwai, pela ke
walked softly and carefully to kaoo ana o kona manao. A pau
where Kila was sleeping and na kiai i ka moe, a aneane e huli
looked at him; he resembled ke kau o ka po, nihi aku la o
Moikeha, but was handsomer. Luukia a hiki io Kila ala, nana iho
She leaped on him crying, and la, ua like me Moikeha a oi ae,
embraced and kissed him. Kila lele iho la maluna, uwe; apo iho
awoke startled and looked at her. la me ka honi, puoho ae la o
Kila, a nana ae la. I loko o ia wa
Then they contended together laua i aumeume ai i ke kihi o ka
until the break of day, when malama, i aku ai o Luukia: “Aohe
Luukia said: “I have no private; it mai, ua paa i ke kamaaha ia e
was corded up by Olopana, and Olopana, mai ka la a ko
it has been sealed up from the makuakane i hele aku ai a hiki i
time your father went away to keia la.” Olelo aku la o Kila: “Ina
this day.” Kila then said: “If you he ae oe, he hemo wale no ia, a
will consent it can be he paa hou no ke hana.” Ae mai
unfastened, and it can be closed o Luukia, wehe iho la o Kila a
again.” Luukia consented, and hemo. Ia wa laua i mali iho ai i
Kila unfastened [the cords]. Then na kaula makalii a ka manao, e
they gathered up the fine strands nonoke ana i na hakina pau ole
of thought, indulging in love’s a ke aloha, e wili ana i na koai
desire, and braided the lehua lehua a ka moe. A pau ae la, hoi
wreaths in dreamland, after aku la o Luukia, a mahope lilo
which Luukia went her way. loa ia Kila.
Later she became wholly Kila’s.
And that is the end of this Oia ka pau ana o keia kaao.
legend.
[161]
1 The two tides, rising and ebbing, are
here ingeniously likened to two
powerful demi-gods of the ocean. ↑
2 Anahulu is a measure of time only,
indicating a period of ten days and
nights. The term did not apply to any
other counting, neither of years nor of
articles. The length of time might be
one, two or forty anahulus and so many
days, as fractions of an anahulu. ↑
3 Kalukalu, a delicate, gauze-like
kapa, to which the morning mist is
likened as it is dissolved by the rays of
the rising sun. ↑
4 In the story of Moikeha this netting of
cords which was designated “the
pau of Luukia” was her own doing,
according to other versions, not
Olopana’s. ↑
5 Opala, rendered here as “chaff”, falls
far short of the contemptuous
expression of nothingness, rubbish, or
anything worthless which may be blown
away by the wind, conveyed in the
original. ↑
6 The naming of war clubs appears to
have been a very general custom,
as they are frequently referred to in
tradition as being famous. It is likely
that their names may have been
applied to commemorate an event, as it
is noted that these named clubs are the
dependable weapons of celebrated
warriors. ↑
7 A fairy story recognition by the
elements of a royal descendant, at
whose approach the spirits of former
subjects appear as if to do homage. ↑
8 This doubtless refers to returning to
a mountain abode, from which the
lowland plains are designated “the
earth”. ↑
9 Even the shells of the shore are
made to recognize a royal scion. ↑
[Contents]
FORNANDER COLLECTION
OF
HAWAIIAN ANTIQUITIES
AND FOLK-LORE
THE HAWAIIAN ACCOUNT OF THE
FORMATION OF THEIR ISLANDS AND
ORIGIN OF THEIR RACE WITH THE
TRADITIONS OF THEIR MIGRATIONS,
ETC., AS GATHERED FROM ORIGINAL
SOURCES
BY
ABRAHAM FORNANDER
Author of “An Account of the
Polynesian Race”
With Translations Revised and
Illustrated with Notes by
THOMAS G. THRUM
Honolulu, H. I.
Bishop Museum Press
1917
[Contents]
CONTENTS
Story of Umi.
CHAPTER PAGE
Kihapiilani.
Story of Lonoikamakahiki.
CHAPTER PAGE