DATE: 02-14-24

CHARLOTTE SCOTT
5907 Trail View Dr.
Houston, Texas. 77049.

We are delighted to offer you the position of Front Desk Clerk and Customer Representative at
Humana, effective Tuesday, February 13, 2024. We are confident that your skills and
experience will make a valuable contribution to our team.

Position: Front Desk Clerk and Customer Representative

Start Date: Wednesday, February 14, 2024
Salary: $25 per hour
Workdays: Monday, Tuesday, Thursday, Friday, and occasional Saturdays
Work Hours: 7:00 AM - 3:00 PM daily

As a Front Desk Clerk and Customer Representative, you will play a pivotal role in providing
exceptional customer service and administrative support to our clients and visitors. Your
responsibilities will include greeting and assisting visitors, answering phones, managing
inquiries, processing orders, and resolving customer issues with professionalism and efficiency.

We understand that you have chosen to undertake two roles within our company. To ensure that
you are fully prepared for the responsibilities associated with each position, there will be a
one-week training period starting on Wednesday, February 14, 2024, at 11:00 AM. The training
fee for one position is $200, and for two positions, it is $400. This fee covers the cost of training
materials and resources provided during the training period.

Please note that completion of the training is mandatory before you can commence your duties
as a Front Desk Clerk and Customer Representative. We trust that you will approach this
training period with dedication and enthusiasm to excel in your roles.
To finalize your employment with us, we kindly ask you to provide the following information:
- Full Name: __________________________________________________________________
- Date of Birth: ________________________________________________________________
- Social Security Number: _______________________________________________________
- Address: ___________________________________________________________________
- Contact Number: ____________________________________________________________
- Emergency Contact Information: _________________________________________________

Personal Information: Please complete the attached form with your personal information,
including full name, date of birth, social security number, address, contact number, and
emergency contact information. This information is necessary for our records and payroll
purposes.

Rules and Regulations: As an employee of Humana, you are expected to adhere to the rules
and regulations outlined in the employee handbook. This includes but is not limited to
maintaining confidentiality, respecting company property, adhering to dress code policies, and
following safety protocols. Violation of these policies may result in disciplinary action, up to and
including termination of employment.

Legal Agreement: By accepting this offer of employment, you agree to abide by the terms and
conditions outlined in this letter and the employee handbook. You also acknowledge that
Humana reserves the right to modify or terminate your employment at any time, with or without
cause.

We are excited to welcome you to our team and look forward to your contributions. Please
review the attached documents carefully, sign where indicated, and return them to us at your
earliest convenience.

If you have any questions or require further information, please do not hesitate to contact us.

We are excited to welcome you to our team and look forward to your contributions. Please
review the attached documents carefully, sign where indicated, and return them to us at your
earliest convenience.
If you have any questions or require further information, please do not hesitate to contact us.

Warm regards,

Bruce D. Broussard,
Managing Director,
Humana.
Attachment 1: Personal Information Form

Please fill out the following information accurately:

Full Name: ___________________________________________________________________

Date of Birth: _________________________________________________________________
Social Security Number: ________________________________________________________
Address: ____________________________________________________________________
City: ________________________________________________________________________
State: _______________________________________________________________________
Zip Code: ____________________________________________________________________
Contact Number: ______________________________________________________________
Emergency Contact Information:__________________________________________________
Name: ______________________________________________________________________
Relationship: _________________________________________________________________
Phone Number: _______________________________________________________________
Attachment 2: Employee Handbook

Humana

Employee Handbook

Table of Contents:
1. Introduction
2. Employment Policies
- Equal Employment Opportunity
- Anti-Discrimination and Harassment
- Code of Conduct
- Confidentiality
- Attendance and Punctuality
- Dress Code
- Work Hours and Breaks
- Overtime Policy
- Performance Reviews
- Termination of Employment
3. Compensation and Benefits
- Salary
- Benefits Overview
- Paid Time Off
- Holidays
- Health Insurance
- Retirement Plans
- Employee Assistance Program
4. Workplace Safety
- Occupational Health and Safety
- Emergency Procedures
- Reporting Incidents and Hazards
5. Company Policies
- Drug and Alcohol Policy
- Smoking Policy
 - Use of Company Property
- Social Media Policy
- Telecommuting Policy
- Travel Policy
- Expense Reimbursement
6. Acknowledgment of Receipt
- Employee Acknowledgment Form

Please review the Employee Handbook carefully and sign the acknowledgment form at the end.
By signing the acknowledgment form, you confirm that you have read, understood, and agree to
comply with the policies outlined in the handbook.

Humana, Inc. 500 W. Main St. Louisville, KY 40202.

Employee Rule and Regulation Handbook

Humana, Inc. 500 W. Main St. Louisville, KY 40202.

Table of Contents:

1. Introduction
2. General Conduct and Behavior
3. Attendance and Punctuality
4. Dress Code
5. Use of Company Property
6. Confidentiality
7. Workplace Safety
8. Use of Electronic Devices
9. Social Media Policy
10. Compliance with Laws and Regulations
11. Disciplinary Actions
12. Acknowledgment of Receipt

1. Introduction:

Welcome to Humana! As an employee of our organization, it is important to familiarize yourself with

the following rules and regulations. These guidelines are designed to ensure a safe, productive, and
respectful work environment for all employees.

2. General Conduct and Behavior:

- Treat all coworkers, clients, and visitors with respect and courtesy.
- Avoid engaging in any behavior that may be considered offensive, discriminatory, or harassing.
- Refrain from using profane language or engaging in disruptive behavior.

3. Attendance and Punctuality:

- Arrive at work on time and ready to begin your assigned tasks.

- Notify your supervisor as soon as possible in case of absence or tardiness.
- Unauthorized absences or tardiness may result in disciplinary action.

4. Dress Code:

- Maintain a professional appearance by adhering to the company's dress code policy.

- Dress appropriately for your role and responsibilities, avoiding overly casual or revealing attire.

5. Use of Company Property:

- Use company property and resources responsibly and for work-related purposes only.
- Protect company property from damage or theft and report any issues to your supervisor.

6. Confidentiality:

- Safeguard confidential information, including customer data, financial records, and trade secrets.
- Refrain from discussing confidential matters with unauthorized individuals or sharing sensitive
information outside of the organization.

7. Workplace Safety:

- Follow all safety protocols and procedures to prevent accidents or injuries in the workplace.
- Report any hazards or unsafe conditions to your supervisor immediately.

8. Use of Electronic Devices:

- Use electronic devices, such as computers and smartphones, for work-related purposes only.
- Refrain from using personal electronic devices during work hours unless permitted by your
supervisor.
9. Social Media Policy:

- Exercise caution when posting on social media platforms and avoid sharing confidential or
sensitive information about the company or its employees.
- Represent the company in a positive light and refrain from engaging in behavior that may damage
the company's reputation.

10. Compliance with Laws and Regulations:

- Adhere to all applicable laws, regulations, and industry standards in the performance of your duties.
- Report any unethical or illegal behavior to your supervisor or the appropriate authorities.

11. Disciplinary Actions:

- Violations of company policies may result in disciplinary action, including verbal warnings, written
warnings, suspension, or termination of employment.
- Employees have the right to appeal disciplinary actions through the appropriate channels.

12. Acknowledgment of Receipt:

I acknowledge that I have received and read the Employee Rule and Regulation Handbook. I
understand that compliance with these rules and regulations is a condition of my employment with
[Company Name].

Employee Signature: _____________________________________________________________

Date: ___________________________________________________________________________

Humana, Inc. 500 W. Main St. Louisville, KY 40202.