FEDERAL BUREAU OF INVESTIGATION

Victim Information
Name: Andrew Anthony Toledo
Are you reporting on behalf No
of a business?
Business Name:
Is the incident currently
impacting business
operations?
Age: 30 - 39
Is the victim aged 17 or
under?
Address: B25 L22 Alle St
Address (continued): Avida Parkway Settings Nuvali Canlubang
Suite/Apt./Mail Stop:
City: Calamba
County:
Country: Philippines
State:
Zip Code/Route: 4028
Phone Number: 639985779697
Email Address: andrewanthonytoledo@yahoo.com
Business IT POC, if
applicable:
Other Business POC, if
applicable:

Financial Transaction(s)
Transaction Type: CreditCard
If other, please specify:
Transaction Amount: 10.60
Transaction Date: 6/1/2024
Was the money sent? Yes

Victim Bank Name: unionbank

Victim Bank Address: G/F AIC Burgundy Empire Tower, ADB Avenue

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 Victim Bank Address
(continued):
Victim Bank Suite/Mail
Stop:
Victim Bank City: manila
Victim Bank Country: Philippines
Victim Bank State:
Victim Bank Zip
Code/Route:
Victim Name on Account: andrew m toledo
Victim Account Number: 5520977004044482

Recipient Bank Name:

Recipient Bank Address:
Recipient Bank Address
(continued):
Recipient Bank Suite/Mail
Stop:
Recipient Bank City:
Recipient Bank Country: United States of America
Recipient Bank State:
Recipient Bank Zip
Code/Route:
Recipient Name on
Account:
Recipient Bank Routing
Number:
Recipient Account
Number:
Recipient Bank SWIFT
Code:

Transaction Type: CreditCard

If other, please specify:
Transaction Amount: 10.52
Transaction Date: 5/29/2024
Was the money sent? Yes

Victim Bank Name: unionbank

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 Victim Bank Address: G/F AIC Burgundy Empire Tower, ADB Avenue
Victim Bank Address
(continued):
Victim Bank Suite/Mail
Stop:
Victim Bank City: manila
Victim Bank Country: Philippines
Victim Bank State:
Victim Bank Zip
Code/Route:
Victim Name on Account: andrew m toledo
Victim Account Number: 5520977004044482

Recipient Bank Name:

Recipient Bank Address:
Recipient Bank Address
(continued):
Recipient Bank Suite/Mail
Stop:
Recipient Bank City:
Recipient Bank Country: United States of America
Recipient Bank State:
Recipient Bank Zip
Code/Route:
Recipient Name on
Account:
Recipient Bank Routing
Number:
Recipient Account
Number:
Recipient Bank SWIFT
Code:

Description of Incident
Provide a description of the incident and how you were victimized. Provide information
not captured elsewhere in this complaint form.

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 MyUS.com made unauthorized charges to my credit card.

05/29: I chatted with them for the first charge, they’ve confirmed it was a mistake
because it was a glitch and I requested it to be refunded and to close whatever
account I had since I never used their services. Laura sent me a confirmation of
closing of my account and provided 7 business days for the refund to reflect.

06/01: They again charged me of almost the same amount despite of the confirmation
last time.

06/02: I chatted again and they again said it was a mistake and that my account wasnt
closed completely and that they will refund again the 2nd charge. They couldn’t
confirm why they are charging someone in a span of just days.

I got the confirmation on 05/29 and also got an email 06/02 about these charges to be
refunded. I want to report this because on Reddit, it seems like this company has been
charging people and not getting them any refunds.

Information About The Subject(s) Who Victimized You

Name: myUS
Business Name: MyUS
Address: 4299 Express Lane
Address (continued):
Suite/Apt./Mail Stop:
City: sarasota
Country: United States of America
State: Florida
Zip Code/Route: 34249
Phone Number: 19412274444
Email Address: support@myus.com
Website: myus.com
IP Address:

Other Information
If an email was used in this incident, please provide a copy of the entire email including full
email headers.

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 email from my bank: Alerts Services from Union Bank of the Philippines

Thank you for using your UnionBank Credit Card ending in 4482 for the amount PHP
615.72 at MYUS.COM.

For inquiries regarding this, please call +632-8841-8600

Note: This is system generated. Please do not reply directly through this email.

This alert was sent for your protection. Call us to unsubscribe.

email from myUS:

[MEM] 9521-540 -- MyUS.com 06589876 -- Account Closed

Hello Andrew Anthony Toledo,

I have closed your account as requested. We look forward to doing business with you
again when you require our services.

Have a good day ahead.

Kind Regards,

Laura
MyUS.com

email again from them today:

[MEM] 9521-540 -- MyUS.com 06597671 -- Account Closed

Hello Andrew,

Please note that the account was already closed on 29 May as requested, and the last
two payments were already refunded.

Normally it will take 7-10 business days based on your bank.

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 We look forward to doing business with you again when you require our services.

Have a good day ahead.

Kind Regards,

Rafif
MyUS.com

Are there any other witnesses or victims to this incident?

[No response provided]

If you have reported this incident to other law enforcement or government agencies, please
provide the name, phone number, email, date reported, report number, etc.

[No response provided]

Check here if this an update to a previously filed complaint: ☐

Who Filed the Complaint

Were you the victim in the incident described above? Yes
Name:
Business Name:
Phone Number:
Email Address:

Digital Signature
By digitally signing this document, I affirm that the information I provided is true and
accurate to the best of my knowledge. I understand that providing false information
could make me subject to fine, imprisonment, or both. (Title 18, U.S.Code, Section 1001)

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 Digital Signature: andrew anthony toledo

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