How Uber in Bangladesh Losing Its Credibility As A Hassle-Free Service

31/05/2024, 16:27 How Uber in Bangladesh losing its credibility as a hassle-free service
Latest News
Business
How Uber in Bangladesh

losing its credibility as a
hassle-free service
UNB
     
Publish: Tuesday, 27 September, 2022 10:41
Riddled with complaints of harassment from commuters the

Uber ride sharing in Bangladesh is taking a hit in its
reputation as a comfortable service with a reasonable fare.
Issues like failure to pick up passengers timely, transferring

the passengers to other vehicles, multiple cancellations of
rides, exorbitant fares and not accepting bkash payments are
forcing many regular users to abandon it.
In particular, passengers using Uber have identified trip


cancellation and confirmation of new rides without
completing the existing ones as two of the main problems
that are plaguing the service. 

On September 16, this correspondent called for an Uber ride

to go from Baridhara J Block to Badda. The trip got cancelled
https://www.daily-sun.com/post/647053 1/12
three times, and Uber charged Tk 30 from this

correspondent’s bkash account without providing any
service.
Jannatul Begum, a private company employee, had to go
through the same ordeal last month. One morning, she
called for an Uber ride to go from Bashundhara to Paltan.
Her trip also got cancelled twice. The first driver had
accepted her ride request but informed 30 minutes later that
the trip has been cancelled due to gas shortage.
The first driver then transferred Jannatul’s ride request to a

second driver, who after taking 20 minutes informed her
that he too won’t be able to make the ride. The office goer
then had to make the trip riding on a CNG-run three-
wheeler.
“I would’ve managed some other vehicle if I had known

that my trip will be cancelled after confirmation. Besides,
fare of an Uber trip from Bashundhara to Baitul Mukarram
in Paltan is around Tk 800-900, which is very high compared
to other types of rides. That’s why I’ve stopped using Uber,”
Jannatul said.
Mehedi Hasan had been a regular user of the Uber service

before he stopped it recently. While talking to UNB, he
discussed some issues which are behind the gradual decline
of the ride sharing service.
“Nowadays, passengers can’t find Uber rides when it’s

needed. Drivers also don’t want to make the trips if they
don’t like the destination. Fares have also multiplied, and
the drivers are unwilling to accept bkash payments though
Uber has added this as an option. Such are the hazards of
riding with Uber nowadays,” Mehedi said.
Asked about these issues with Uber, Bangladesh Road

Transport Authority (BRTA) Chairman Nur Mohammad
Majumder told UNB that they’ll look into the complaints
made against Uber and take legal steps if any passenger is
found to have been harassed.
“We’d permitted Uber to operate here with a view to ease

the commuting process of the passengers. In order to keep
its operation running, Uber has to provide services
considering the best interests of the passengers. There are
certain conditions that Uber has to follow, and one of them
is preventing the harassment of passengers at any cost,” said
Nur.
About the sky-high rates of fares, the BRTA chairman added

that another condition that Uber must follow is to keep the
fare reasonable.
“Uber has to fix the fares considering the present situation
on the ground. We’ll definitely fine Uber if we receive
complains of charging excessive fares,” Nur added.
Contacted by UNB through its public relations organisation

in Bangladesh, Benchmark PR, Uber acknowledged the
issues.
“Long waits and driver cancelling trips fall short of our

promise to deliver a magical experience to riders. We are
working hard to address this and have launched a slew of
new features for driver partners” it said
It further said, “to remove frustration for riders and drivers

alike, we now show trip destinations to drivers upfront
before they decide to accept the ride. We are also showing
drivers the mode of payment (cash or online) before the trip
starts. In case of any concerns while using our platform, we
also encourage our users to raise complaints through the
app for timely and efficient resolution.”
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Uber Bangladesh losing credibility hassle-

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     
Publish: Saturday, 25 May, 2024 22:53
The billboard industry in Bangladesh has been neglected

over the period despite its ‘huge contribution’ to the
national economy, according to a business leader in this
sector.
'Outdoor advertising is very important, along with print and

electronic media, for marketing and promotion. Although
the value of this industry has increased worldwide, it has
not been properly evaluated in the country,” said Liaquat
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Advertising Owners Association (BBAO).
The trade forum organised the discussion meeting on

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smart Bangladesh’ at a city hotel.
BBAO former president Haji Mohammad Rashed presided

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organisation along with competent leadership,” he said.
The Rupayan Group chief announced a free 1,000-square-

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World’s largest pvt firms fail

to set climate targets
AFP, Paris
     
Publish: Tuesday, 23 April, 2024 10:35
Only 40 of the world's 100 largest private firms have set net-
zero carbon emissions targets to fight climate change,
according to a report released Monday, lagging far behind
public companies.
But for the world to meet the 2015 Paris Agreement to limit
global warming 1.5 degree Celsius, all companies need to
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The lack of market and reputational pressures on private

firms compared to those publicly-listed, along with an
absence of regulation are to blame for their slow uptake of
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AFP.
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The report compared 200 of the world's largest public and
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net zero targets, compared to 70 of 100 publicly-listed
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Of the private companies that have set targets, just eight

have published plans on how they will meet them.
"A pledge without a plan is not a pledge, it is a naked PR

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to achieve their net-zero goals, the report said.
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directing money toward a project that reduces or avoids
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"We're trying to get private firms to understand what's

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    
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World’s largest pvt firms climate targets
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FBCCI leaders meet Hasina;

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     
Publish: Tuesday, 09 January, 2024 19:31
Photo: FBCCI
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Update: Thursday, 04 January, 2024 21:11 
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Creators are looking to new technologies to give them more

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well as professional tools.
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31/05/2024, 16:27 How Uber in Bangladesh losing its credibility as a hassle-free service

How Uber in Bangladesh

Publish: Tuesday, 27 September, 2022 10:41

Riddled with complaints of harassment from commuters the

Issues like failure to pick up passengers timely, transferring

In particular, passengers using Uber have identified trip

On September 16, this correspondent called for an Uber ride

three times, and Uber charged Tk 30 from this

The first driver then transferred Jannatul’s ride request to a

“I would’ve managed some other vehicle if I had known

Mehedi Hasan had been a regular user of the Uber service

“Nowadays, passengers can’t find Uber rides when it’s

Asked about these issues with Uber, Bangladesh Road

“We’d permitted Uber to operate here with a view to ease

About the sky-high rates of fares, the BRTA chairman added

Contacted by UNB through its public relations organisation

“Long waits and driver cancelling trips fall short of our

It further said, “to remove frustration for riders and drivers

Uber Bangladesh losing credibility hassle-

Diesel prices up by 75 Oman to partially open

Train services on AGM of ActionAid

Bangabandhu training Bangladesh business

Shakawath Hossain 4th India-Bangladesh

Publish: Saturday, 25 May, 2024 22:53

The billboard industry in Bangladesh has been neglected

'Outdoor advertising is very important, along with print and

The trade forum organised the discussion meeting on

BBAO former president Haji Mohammad Rashed presided

Addressing the programme as chief guest, Rupayan Group

The Rupayan Group chief announced a free 1,000-square-

BBAO former general secretary Mohammad Abul Hossain

Reza, Nazmus Saqib and Zafar Ahmed spoke on the

Billboard industry gdp

World’s largest pvt firms fail

Publish: Tuesday, 23 April, 2024 10:35

The lack of market and reputational pressures on private

climate commitments, John Lange of Net Zero Tracker told

"I think things are changing on all three of those fronts," he

It found that only 40 of the 100 private firms assessed had

Of the private companies that have set targets, just eight

"A pledge without a plan is not a pledge, it is a naked PR

Only two firms -- furnishing giant Ikea and US engineering

Carbon credits allow businesses to offset their emissions by

Meanwhile, none of the eight fossil fuel companies included

There was also little improvement in the figures compared

Several jurisdictions including the United Kingdom have

Others have regulations on the horizon, with business hubs

The European Union also introduced two climate

"We're trying to get private firms to understand what's

The EU policies will have far-reaching effects in particular,

E.Leclerc told AFP that the company has made efforts

But with the enforcement of EU regulations looming, firms

"It's actually quite watertight. If companies want to do

The firms analysed account for roughly 23 percent of the

Any changes the firms make to meet new regulations will

"They have such a trickledown effect. Whenever such a big

World’s largest pvt firms climate targets

FBCCI leaders meet Hasina;