Rockwell Software Prompts To Log On To FactoryTalk

4/20/24, 1:51 PM Rockwell software prompts to Log On to FactoryTalk
ID: BF24691 | Access Levels: TechConnect
Rockwell software prompts to Log On to

FactoryTalk
Document ID BF24691
Published Date 04/11/2024
Summary
Rockwell software prompts to Log On to FactoryTalk
Help & Feedback

Problem
When launching Studio 5000 Logix Designer/RSLogix 5000 or RSLogix 500 software
it prompts you to Log On to FactoryTalk
When opening FactoryTalk View Studio a message box comes up and asks for a
FactoryTalk Username and Password?
RSLogix 5000/Studio 5000 or other Rockwell software prompts you to Log On to
FactoryTalk when started, even when no security was configured.
ControlFlash Plus has a highlighted bar when trying to flash firmware prompting you
to Log On to FactoryTalk.
Environment
Studio 5000 Logix Designer
RSLogix 5000
RSLogix 500
FactoryTalk AssetCentre
FactoryTalk View Studio
https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1066623/loc/en_US#__highlight 1/10
ControlFlash Plus
FactoryTalk Historian and any other FactoryTalk aware software could generate this
Cause
Computer name was changed.
Domain was changed.
Multiple machines/users are remoting into the same user through Windows Remote
Desktop Connection at the same time.
System was converted to a virtual machine.
The system is not in the FactoryTalk Directory
Solution
Note: Prior to performing these steps, verify that the FactoryTalk Network Directory
Machine is accessible. If the computer that has Studio 5000 Logix Designer / RSLogix
5000 installed is the FactoryTalk Network Directory Server, verify that it shows localhost
or remote shows the Computer Name or IP Address of the remote machine:
In Windows 7 verify in Start-->Programs-->Rockwell Software-->FactoryTalk Tools--
>Specify FactoryTalk Directory Location,
In Windows 10 verify by typing Specify FactoryTalk Directory Location into Menu
Start/
Login to the local computer as an Administrator. Your administrator's account must have
a password already set.
Solution 1
Follow this solution if the computer name has been changed or the user is unable to login
with current Windows credentials:
1. 1 From the local computer, go FactoryTalk Directory Configuration Wizard:
on Windows 7 go to Start--> Programs--> Rockwell Software--> FactoryTalk

Administration Console,
on Windows 10 type FactoryTalk Administration Console on Start Menu .
1. 2 Select Configure the FactoryTalk Network Directory and unselect Configure the
FactoryTalk Local Directory then click Next.
1. 3 Enter your local Windows Admin User credentials and press Next.
Note: To check what is the Windows user name you are logged in with, please
follow QA42771 - How to see the current logged in Windows user name
The software should start without seeing the Log on to FactoryTalk prompt. If it is still
starting with the prompt run software as administrator. In some cases, even after going
through FactoryTalk Directory Configuration Wizard, the Log on to FactoryTalk window
still shows up and it does not allow you to login even when using computer admin
username and password.
To resolve it:
1. Open FactoryTalk Administration Console.
2. Go to System-->Computers and Groups.

3. Right click on Computers.
4. Go to New Computer.
5. Add new computer name and click OK.
This will help with resolving the issue with Log On to FactoryTalk prompt.
Solution 2
Follow this step if there are multiple users with their own login credentials on the local
computer, OR if the desired user is not a PC administrator:
1. Go to FactoryTalk Administration Console:
on Windows 7 go to Start--> Programs--> Rockwell Software--> FactoryTalk
on Windows 10 type FactoryTalk Administration Console on Start Menu.
2. Select the Network directory when prompted.
3. To allow access for a particular user, navigate to Network--> System--> Users and
Groups. Right-click on Users and choose New-->Windows Linked User.
4. Click Add and provide the domain\logon name for the desired user. You can click
Check Names to verify that the name was found.
5. Navigate to Network--> System--> Users and Groups. Right-click on User Groups and
choose New-->Windows Linked User Group.
6. Click Add.
7. Type the name of the user group as authenticated users.
8. Click OK.
Solution 3
Follow this step if the Windows user does not have local admin rights or sufficient
privileges to open FactoryTalk Directory Configuration Wizard:
For Windows 7 go to Start--> Programs--> Rockwell Software--> FactoryTalk
for Windows 10 type FactoryTalk Administration Console on Start Menu

3. To allow access for a particular user, navigate to Network--> System--> Users and
Groups. Right-click on Users and choose New-->FactoryTalk User.
4. Create a new username and a password for the user, check Password Never Expires
and open the Group Membership tab.
5. In the Group Membership tab click Add and from the list choose Administrators.
Click OK and later APPLY to save the user.
6. User then will be able to access FactoryTalk Directory Configuration Wizard.
Solution 4
Follow this step if you are using Remote Desktop to connect to the personal computer that
is running Rockwell software:
For Windows 7 go to Start--> Programs--> Rockwell Software--> FactoryTalk
for Windows 10 type FactoryTalk Administration Console on Start Menu
3. Navigate to Network--> System--> Policies--> System Policies--> Security Policy.
4. Go to properties of Security Policy.
5. Under Computer Policy Settings change:
Identify terminal server clients using the name of - Server computer
Note: If security is not of concern you can also setrequire computer accounts for all
client machines - Disabled
Solution 5
Follow this step if you are working with a Hyper-V virtual machine:
1. In the Virtual Machine Connection window, click on View and uncheck Enhanced
Session button.
2. Log out from your account inside the VM, and log back in.
3. If it's necessary to have the Enhanced Session activated, follow the steps described
in Step 4 to change the computer name identification.
4. Re-enable Enhanced Session.
Solution 6
Follow this step if you have full administrator privileges, however for some reason when
configuring Network Directory in FactoryTalk Directory Configuration Wizard it tells you
that the user is not FactoryTalk Administrator
1. Go to Control Panel --> Programs and Features
2. Repair FactoryTalk Services Platform
3. Reboot computer
Additional Notes:
To correct this issue, assign a password to the local administrator's account. Now, with a
password, users should be able to successfully run the FactoryTalk Directory
Configuration Wizard.
1. If Use single sign-on is set to Disable in FactoryTalk software, then Log On to
FactoryTalk dialog box will be displayed each time RSLogix 5000 software is
launched. Proper user credentials must be entered in order to continue. (By default,
Use single sign-on is set to Enable). Refer to QA22985 - FactoryTalk Security: How to
enable Single Sign-On for detail.
2. An initial FactoryTalk lockout can happen if the Microsoft Windows login is:
USERNAME = Administrator or other Admin account

PASSWORD = Blank meaning one does not exist
3. In some cases using the Remote Desktop client from Microsoft Store (Windows 10
only) on computers which are connected to a domain may cause the prompt to come
up - this is because the UWP client sometimes appends DNS suffix to the end of the
computer name. If such PC name is not present in FactoryTalk Directory, it will trigger
the login prompt. Whenever possible, please use the classic Remote Desktop client.
RSLogix 5000 version 20.00 software enables FactoryTalk Security by

default
When launching RSLogix 5000 software, Log On to FactoryTalk dialog box may be
displayed. This dialog box may be seen when you do not have Administrator privileges on
the personal computer and the current user does not exist in the FactoryTalk directory. If
this dialog box is cancelled, the RSLogix 5000 software will not be launched. When the
dialog box is displayed, entering the credentials for a user that exists in the FactoryTalk
Directory will allow RSLogix 5000 software to be launched. Administrator accounts are
included in the FactoryTalk Directory by default.
Remove FactoryTalk Service Platform
There maybe certain configurations where the installed Rockwell Software packages do
not require the FactoryTalk Service Platform as a prerequisite.
For example, if only RSLogix 5000 and RSLinx Classic software installed and FactoryTalk
security isn't required, the user can remove the FactoryTalk Service Platform from the
Windows Add/Remove Programs list. Afterwards the ability to configure security in
RSLogix 5000 is disabled. Similar to RSLogix 5000 version 19 and prior when security is
not enabled.
You cannot secure a project
You cannot access a secured project
Temporary workaround - Install patch to FactoryTalk Service Platform

2.50.00
There are certain configurations where installation of patch to FactoryTalk Service
Platform 2.50.00 solve problems.
Patch files are available in BF5087 - FactoryTalk Services 2.50.00 (CPR9 SR5): Patch to
FactoryTalk Services addressing account logins
Recently Viewed
FactoryTalk Activation Manager /

RSLogix 5000/Studio 5000: There
RSLogix 5000 / RSLinx Classic:
was an error logging on to security
Unexpected Error When Opening
server
Sof...
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4/20/24, 1:51 PM Rockwell software prompts to Log On to FactoryTalk

ID: BF24691 | Access Levels: TechConnect

Rockwell software prompts to Log On to

Published Date 04/11/2024

Help & Feedback

1. 1 From the local computer, go FactoryTalk Directory Configuration Wizard:

on Windows 7 go to Start--> Programs--> Rockwell Software--> FactoryTalk

2. Go to System-->Computers and Groups.

2. Select the Network directory when prompted.

USERNAME = Administrator or other Admin account

RSLogix 5000 version 20.00 software enables FactoryTalk Security by

Remove FactoryTalk Service Platform

Temporary workaround - Install patch to FactoryTalk Service Platform

FactoryTalk Activation Manager /

ROCKWELL AUTOMATION DOES NOT WARRANT THE COMPLETENESS, TIMELINESS OR

ROCKWELL AUTOMATION DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED IN

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