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Lecture Notes in Networks and Systems 193
Volume 193
Series Editor
Janusz Kacprzyk, Systems Research Institute, Polish Academy of Sciences,
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Okyay Kaynak, Department of Electrical and Electronic Engineering,
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of Sciences, Beijing, China
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Preface
This book has as its main purpose to bring to the attention of the scientific commu-
nity important topics currently under investigation in information science research.
It is intended for information science specialists and researchers, information profes-
sionals, librarians, undergraduate and postgraduate library and information science
students, and anyone with an interest in new research in information science and the
search for and use of information.
The field of information science has undergone many changes over recent
decades. From its beginnings as a discipline concentrating on the communication and
organisation of information, it has expanded into information technologies, informa-
tion behaviour, information retrieval, the Internet and, more recently, gaming and
gamification. This has paralleled the elevation of information and knowledge to the
status of key strategic resources with the development of a global digital society.
Education in the field of information science has evolved alongside these changes in
research and practice.
The idea for this book grew out of an international conference held at the Univer-
sity of Bucharest in December 2018 entitled ‘Information Science: New Challenges,
New Approaches’ - a major information science meeting to be held in Romania, and
a milestone for the discipline in the country. Library and information science educa-
tion was re-established in Romania in 1990, albeit under a human sciences umbrella
in the Faculty of Letters. It was not until 2016 that the University of Bucharest’s
Doctoral School in Communication Sciences, then in its eighth year, welcomed its
neighbouring discipline of information science, thanks to a PhD supervisor special-
ising in library and information science. Information science thus finally found an
appropriate home in Romania, at least for doctoral studies.
It was within the framework of this Doctoral School that the ‘New Challenges,
New Approaches’ conference was organised in 2018. The conference successfully
outlined the current framework of information science, discussing the influence of
new technologies on information needs, practices and behaviour, defining the current
role of the information scientist and introducing the diverse research directions being
pursued in the field. From the breadth of topics discussed at the conference came the
idea for a volume that could capture some of the research concerns of information
science scholars and mark the beginning of a new phase for the field in Romania.
v
vi Preface
Further events associated with the Doctoral School, covering such topics as the
future challenges and possibilities for libraries, gamification, games and libraries,
and changes in information seeking, strengthened the conviction that the time was
right to publish a collection on the challenges and trends in the field.
The contributors to this volume include information science professors, leading
game development researchers, major theorists of gaming and play and experienced
practitioners in the domain of libraries, information and communication. Although
some of the authors participated in the 2018 conference, this book comprises new
contributions, not papers presented at that event. The book is divided into three parts
by general theme, but each chapter stands alone and variations in authorial style
and article structure have been maintained as a strength of the collection, repre-
senting a stylistic diversity that should be encouraged alongside new methodological
approaches.
I would like to give thanks to all of the contributors to this volume for their
work, but especially to Dr. Ari Haasio for his enthusiasm, support, encouragement
and assistance at different stages of the shaping of this book, to Professors Jan
Nolin, J. Tuomas Harviainen and Markku Mattila and to Dr. Arja Mäntykangas,
former senior lecturer at the University of Borås, for her valuable comments and
suggestions. I would also like to thank Mr. Titi Jalbă from E-nformation for his
support in publishing this book.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Octavia-Luciana Madge
vii
viii Contents
ix
x Editors and Contributors
Contributors
xi
List of Figures
xiii
List of Tables
xv
xvi List of Tables
Octavia-Luciana Madge
Today we live saturated with information, engaging with it at every step in our
personal and professional lives. The combination of information and digital tech-
nology has transformed our lives and societies, not least by making access to infor-
mation easier than ever before. Against this backdrop, there can be few fields as
pertinent to so many aspects of contemporary life as information science, with its
ability to shape the digital society, its openness to technological progress, and its
support for examining and advancing the role of information in society.
Information science is an interdisciplinary field of study that has grown out
of library science and documentation; it is a social science (as described by Le
Coadic [1]) that is closely related to the communication sciences. Shera defined the
field of information science as ‘... involved with the whole concept of knowledge
in whatever form its manifestations may take’ [2, p. 286], while Vickery considered
it ‘The scientific study of the communication of information in society’ [3, p. 11].
My own understanding of information science, close to that of Saracevic [4], is that
it deals with information and knowledge, with the management and transfer of these
resources, and with all of the activities and technologies involved in their acquisi-
tion, collection, processing, organisation, storage, retrieval, use and dissemination to
users.
Information science is an open and dynamic field. As a meta-discipline, it has
always welcomed specialists from a range of backgrounds, based only on their
capacity to contribute their knowledge and views to its study and practice. In recent
decades the field has undergone many changes and has expanded to cover areas that
O. L. Madge (B)
Department of Communication Sciences, Faculty of Letters and Doctoral School in
Communication Sciences, Faculty of Journalism and Communication Studies, University of
Bucharest, Bucharest, Romania
e-mail: octavia.madge@litere.unibuc.ro
were once considered outside of its scope. All of these changes are in need of explo-
ration alongside a host of new topics of research interest among the information
science community.
There are a number of notable books dedicated to information science [5, 6, 7],
information behaviour [8, 9] and information users [10, 11, 12]; these do an excellent
job of introducing the discipline and its history and outlining the major concepts and
theories used in the field, and make available many important contributions from
eminent information scientists. New Trends and Challenges in Information Science
and Information Seeking Behaviour differs from these texts in bringing together a
series of studies that illustrate the current research concerns of specialists working
in information science. The contributions give an insight into and invite reflection
upon the current state of research in the field.
Taken as a whole, the book presents the current trends, challenges and possibili-
ties in the field. The topics vary from the future role of information science in society
to the new concepts of ‘disnormative information’ and ‘jamography’, criminal activ-
ities in the dark web and hate speech on the internet, the hikikomori phenomenon,
and gamification in libraries. The articles analyse different aspects of how people use
information, of people’s needs for information and how these are being satisfied in
a digital world, and of the negative effects of ready access to abundant information.
Through its division into three parts, the volume proposes three major themes:
the contribution of information science to society in the dual context of the Fourth
Industrial Revolution and the UN strategic plan known as Agenda 2030; the infor-
mation behaviour and practices of different groups in a variety of contexts (on and
off the Web); and gamification, with the challenges that it brings to libraries and
other fields of human activity.
The first part of the book introduces the notion of a ‘challenge of challenges’
to describe the meta-challenge of connecting the Fourth Industrial Revolution with
Agenda 2030. Information science has long contributed to the public sector, espe-
cially in regard to freedom of information, the cultural commons, inclusion and acces-
sibility and the challenge of challenges provides opportunities for academic research
in information science to reaffirm and consolidate this social role. Amidst these
emerging processes, which will transform human civilisation, information science
can make major contributions in such areas as sustainability targets and indicators,
open science and sustainable information literacy.
The second part of the book begins with a chapter on the information
practices of socially withdrawn youth, also known as hikikomori, through an
analysis of data collected from a Finnish discussion group. The information behaviour
of this group is affected by the isolated life they lead and the time they spend
engaged on the Web, which constitutes a central part of their life. The information
behaviour of socially withdrawn people is characterised by a need for disnormative
information - a concept introduced in this chapter to denote information that is
in opposition to the values, norms and attitudes of the majority, and which the internet
age has made more prominent and easier to find.
A second chapter on the hikikomori phenomenon provides a methodological
discussion about capturing the information needs of socially withdrawn people in
Introduction 3
Japan who use online discussion forums. From this study’s structural and thematic
analysis, a framework for understanding the information needs of hikikomori is
proposed, based on Dervin’s sense-making methodology and a narrative inquiry
approach.
The information practices on dark web image boards related to drug trading
are examined in another chapter. Identity information sharing focuses on issues of
trust and safety. Age, ethnicity and information sharing practices determine the way
participants are seen - as outsiders or insiders - and the social norms of the community
define many of the information practices on the forum. The findings reveal that the
way of life of these drug users means they draw upon their everyday experiences and
common wisdom as a baseline for evaluating what information ought to be accepted
and possibly added to existing knowledge structures.
Another chapter investigates the information behaviour of parents in Romania who
are refusing to have their children vaccinated, contextualised within a recent measles
outbreak. Based on the idea that the information behaviour of individuals is influenced
by an intricate cluster of beliefs, political orientation and immediate social environ-
ment, the chapter reports on a qualitative study combining narrative analysis and
autoethnography to analyse situations of vaccination refusal, as reported by Roma-
nian information channels. It concludes that action is necessary to combat myths
and falsehoods, with information and strategies capable of reaching marginalised or
disadvantaged groups needed to promote the importance and the safety of vaccination
among the population.
The presently hot topics of fake news and hate speech, and the role of libraries
in fighting these phenomena, are analysed in another chapter. The article draws
upon a case study on fake news, fake media and hate speech in Finland’s MV-
Magazine to discuss the function of the library in teaching media literacy and how
to use information reliably, and in combatting misinformation. Libraries promote
democracy and freedom of expression and have the great advantage of being able
to reach large segments of the population.
A further chapter in this section deals with the expectations that children and
adolescents in Romania hold towards their school libraries. Based on an analysis of
in-depth interviews and questionnaire surveys on such topics as library collections,
libraries and schools, library users, and the reading practices and use of leisure time
among teenagers, the findings reveal a group of users who are unsure what to ask for
from the school library. With the participants apparently treating anything provided
by the school library as good and proper, specific standards need to be developed for
measuring the satisfaction of children and adolescents with the school library.
A mixture of medical knowledge, internal institutional rules, conformity and
personal beliefs shape the information behaviour of physicians in their profes-
sional practice. The findings of a questionnaire-based study of Romanian physi-
cians are analysed in another chapter, which discusses the correlations between
specific elements and how they influence each other in affecting medical decisions.
The chapter indicates the need for further research into medical decision-making
and for refining the working protocols to better prepare healthcare professionals for
challenging situations, such as pandemics, disasters or complex pathology cases.
4 O. L. Madge
The third part of the book covers gamification, which is a trending topic in
library and information science. The section begins by examining the opportuni-
ties and challenges that gamification presents to libraries. The opening chapter also
considers the importance of games in a library collection, beginning with the obser-
vation that games can attract new customer groups and motivate youth to study.
The authors advocate for the gamification of information retrieval and library usage
guidelines, and of the teaching of particular types of cultural content, such as literary
genres and the history of music. This chapter raises questions over the role of libraries
as game developers, the customer experience and the significance of game-based
learning events in libraries.
The application of gamification in medical activities is explored in another chapter,
starting from the idea that games could provide a new learning medium or serve as a
replacement for books in libraries for the provision of education and information. The
chapter presents the main findings of an interview-based study conducted in Romania
among medical doctors, indicating a certain degree of openness towards game-based
experiences in medical training activities and also in the areas of psychiatry and
neuropsychiatry.
The volume ends with a chapter that contributes to the subfield of information
processing and organisation with the new concept of jamography - an innovation in
the area of resource description or, more precisely, in providing identifiable details of
design events. The chapter advocates for a jamography in game jam and hackathon
research by discussing the importance of and challenges in documenting game jams.
A framework for referencing jams in academic papers is proposed, comprising
seven key pieces of information (name, place, time, duration, website, organiser and
frequency) alongside other elements that are important for comparative approaches
to such events.
Individually, each chapter in this book approaches a new topic in interesting ways,
sometimes extending to proposing new concepts or notions that can be taken up by
the field. Together, they offer a wide-ranging perspective on the new trends and
challenges in the field of information science in the digital world.
∗ ∗ ∗
New and valuable ideas often appear not when we follow the most well-known
and well-trodden paths, but rather when we proceed differently. It is therefore
important not to reject what does not fall into the generally considered norms
of the scientific or non-scientific world. Innovation and discovery are not simple
outgrowths of knowledge or technology, of what is fixed in the practice of a field;
they relate to the way we look at the world, to the courage to see old things in
different ways and to the trust to try new things. We must embrace the multiple
means for advancing knowledge, and be willing to foster our creativity and openness
to new approaches. In information science, as in other fields, scientists have talked
about change for quite some time, but we must always remember that such change
will never be complete without welcoming new ideas, methods and approaches to
scientific discussion.
Introduction 5
References
Jan Nolin
Abstract The 2020s is on track to become one of the most transformative decades in
human history. On the one hand, numerous mature technologies will have their main-
stream breakthrough in the years to come. As these are combined in various and inno-
vative ways, all human endeavours are likely to be transformed. This has been talked
about in terms of the fourth Industrial Revolution. On the other hand, unchecked
exploitation of human resources, particularly in the form of climate change, needs
to be efficiently dealt with during the 2020s. The United Nations has stipulated a
strategic plan, Agenda 2030, to deal with these, including a strict deadline at the end of
the decade. Curiously, few academic researchers work with both the fourth Industrial
Revolution and Agenda 2030. The imperative of combining strategic work on these
is in this article called the challenge of challenges. The chapter is concerned with
the articulation of this meta-challenge as well as discussing the role of academic
research, more specifically that of information science. It is argued that informa-
tion science is well situated to make substantial contributions to the challenges of
challenges. Three distinct areas within such contributions are outlined: sustainable
targets/indicators, open science, and sustainable information literacies.
1 Introduction
What follows is a ‘big picture’ narrative of a type that is quite rare in contemporary
scholarly texts. For most scholars, including the undersigned, research is a process
of focusing narrowly demarcated phenomena, systematically devoting years of one’s
career to highly specialized discussions. Climate scientists have for decades warned
about ‘business as usual’ scenarios of greenhouse emissions, pointing to the need for
J. Nolin (B)
Swedish School of Library and Information Science, University of Borås, Borås, Sweden
e-mail: jan.nolin@hb.se
The challenge of challenges is a problem not only for academic research, but for all
specialised experts within society. The fundamental problem is that human civilisa-
tions are dealing with two vastly different trajectories that appear inevitable: we will
make society much more technological and we will also destroy fundamental natural
states which society relies upon. Discussions on these seemingly inevitable trajecto-
ries both touch upon the exploitation of natural resources of the Earth. In addition,
they are both concerned with the latter within the same timescale. Schwab predicts
mainstreaming of numerous technologies during the 2020s up until 2027 (see Table
1) [1]. Agenda 2030 has, of course, the deadline for human intervention by 2030.
However, despite these similarities these discussions are held apart. The challenge
of challenges is therefore to link together domain specific specialists working with
one or the other of these trajectories and connect discussions on the same natural
resources of the earth during the same time period, the 2020s.
The challenge of challenges also involves combining the fundamentally opti-
mistic ‘we will make tremendous technological advancements for the betterment
of humanity’ narrative of the fourth Industrial Revolution with the pessimistic ‘we
need to save the world from extreme forms of exploitation’ worldview underpinning
Table 1 Mainstreaming of various technologies during the 2020s as part of the fourth Industrial
Revolution according to a wide survey of expert expectations [1]
Expected
year of
tipping
point
2021 Robot and
services
2022 Internet of Wearable 3D printing
and for Internet and
things manufacturing
2023 Implantable Big data for Vision as the Our Governments Supercomputer
technologies decisions new interface digital and the in pocket
presence Blockchain
2024 Ubiquitous 3D printing and Connected
computing human health home
2025 3D printing AI and Sharing
and white-collar economy
consumer jobs
products
2026 Driverless AI and Smart cities
cars decision-making
2027 Bitcoin and
the
Blockchain
12 J. Nolin
Agenda 2030. This is not only a difference of the character of discourse, but also a
separation of agency, drivers, and level of economic resources.
The primary agency for the fourth Industrial Revolution lies within the private
sector and the driver is mostly a matter of generating profits. This involves both large
corporations such as Google, Apple and Microsoft and a torrent of start-ups with
original ideas for generating profit. Involved stakeholders are strong and committed.
As modern welfare states rely upon a high technological and competitive private
sector, governments tend to further sponsor developments within the fourth Industrial
Revolution quite extensively. The fourth Industrial Revolution will happen.
In contrast, primary agency for Agenda 2030 resides within government agencies
and NGOs working toward responsible use of common natural resources and of
attending to a wide range of equity issues. The main drivers are grounded in public
service, ethics, and a recognition that those living today are leaving sparse natural
resources and many problems to future generations. There is much less of a profit
generating element within this discourse and governments typically spend much less
on the production of specialised knowledge connected to Agenda 2030 compared
to the fourth Industrial Revolution. Strong commitment to Agenda 2030 during the
2020s is seemingly necessary for long-standing survival of contemporary civilisation
as we know it today.
It is striking that both Schwab and climate modelling researchers use similar
language. For the fourth Industrial Revolution there are numerous tipping points in
which a certain technology shifts from being used by early adopters to becoming
mainstream instead [1]. Numerous such tipping points are expected during the 2020s.
Climate modellers have similar long-standing discussions on tipping points in which
slow warming reaches a threshold. Once the climate tips over that threshold rapid
changes occur even if there is no additional forcing [4, 5]. Moving beyond a tipping
point is therefore discussed as a point of no return, efforts to decrease CO2 may no
longer be efficient.
Schwab does not present an optimistic viewpoint of the 2020s as humans move
into a symbiotic relationship with technology [1]. He expects the world as we know
it to be turned upside down by technologically driven trajectories. However dire, this
analysis does not take into account the parallel challenges of dealing with climate
change and other issues of Agenda 2030.
The main idea of sustainable development, as it was originally formulated by
the Brundtland Commission in 1987 was that humankind for decades have dealt
with social, economic, and ecological challenges on a global scale [6]. Before the
Brundtland report different stakeholders worked diligently to attain political primacy
for issues that they were passionate about. Consequently, NGOs striving to mitigate
poverty could become pitted against environmental activists. The idea with sustain-
able development was to remove such conflicts and deal with the challenges of
humanity together. The social, economic, and ecological problems needed to be
dealt with within the same time period, not one after the other or in conflict with
each other.
The challenges of challenges for the 2020s is to revisit this idea of solving every-
thing together during the same time period. There is an exciting opportunity here if it
The Challenge of Challenges and Information Science 13
can be put into action. The fourth Industrial Revolution is a project that will rebuild
societies and human actions as we know them. It is likely to force a break with busi-
ness as usual. Curiously, such a break with business as usual is what is required for
Agenda 2030. Rebuilding society because of an environmental crisis has never been
an easy sell during the 2000. Nonetheless, if economic and technological drivers
in any case are leading humanity this way, why cannot Agenda 2030 piggyback
on that momentum? If only the ambitions of Agenda 2030 become integrated into
this whirlwind of technological development, progress can become much swifter for
many goals. But will this happen?
The most practical strategy in dealing with the challenge of challenges involves,
in various ways, injecting sustainability issues into discussions and developments
of the fourth Industrial Revolution. Many disciplines should be involved in this. In
the following, it will be argued that information science is well-positioned to play a
substantial role in this process.
Although not everything within the development of the fourth Industrial Revolution
is a matter of exploiting new information technology, most of it is. This means that the
primary academic support of the revolution resides within those four disciplines that
deal with information/data, i.e. computer science, information systems, informatics,
and information science. Of these, computer science is by far the most technologically
oriented and important. Computer science is extremely well-funded globally and has
in recent decades emerged as much more than a discipline, actually similar to a faculty
of its own. The other three disciplines are much smaller and information science is
the least well-developed institutionally. Informatics and information systems have
a focus on human computer interaction and IT within organizations. The various
breakthroughs of the fourth Industrial Revolution will supply a wealth of research
opportunities for all these four disciplines. However, information science needs to
find an identity, doing research within which the other three disciplines lack interest or
competence. It is here suggested that the most valuable way of profiling in developing
the identity of information science is to highlight the challenge of challenges by
inserting Agenda 2030 into discussions of the fourth Industrial Revolution.
Becher and Trowler made a fundamental distinction between research disciplines that
are soft, i.e. situated within the social and human sciences, or hard, i.e. positioned
within natural or technological research [7]. Information science is one of these
14 J. Nolin
disciplines that is a little bit of both, but more on the soft side. Of the four disciplines
dealing with information/data, Information science is clearly the softest. There are
many advantages for discipline to have both a hard and soft side. This is particularly
the case when there is a need to negotiate softer societal values of sustainability with
the technologically driven ambitions of the fourth Industrial Revolution. As much of
the developments within the fourth Industrial Revolution deals with advances within
computer science, these four disciplines all appear to be well situated to contribute
to the trajectory of the fourth Industrial Revolution. However, information science,
as the softest, is arguably best placed to insert the concerns of Agenda 2030 into the
discussions surrounding the fourth Industrial Revolution.
As noted above, the trajectory of the fourth Industrial Revolution is driven by the
private sector and fundamental concerns of economic profit. In this context, it should
be noted that there is a difference between information science and the three other
disciplines that deal with information/data. Contrary to the others, there is a strong
tradition of making contributions to the public sector. This is largely a result of
historical ties between information science and librarianship, frequently articulated
in the disciplinary entity of Library and Information Science. Given this, informa-
tion science is a discipline with substantial potential of connecting to policy ideas of
Agenda 2030. Frequently, and increasingly, information science includes specialized
policy research within areas such as cultural policy, information policy and research
policy. These are all policy areas that in various ways can be connected to Agenda
2030. In contrast to the other three disciplines, information science has a strong
tradition of dealing with freedom of information, public service, trusted informa-
tion, cultural commons, inclusion and accessibility. Given this, information science
is well-placed to be able to insert the concerns of Agenda 2030 into discussions
surrounding the fourth Industrial Revolution.
Agenda 2030 contains 17 SDGs. [3] These are formulated loftily and broadly, e.g.
no poverty, quality education, gender equity, climate action etc. However, to each of
these there are targets and indicators. Altogether, there are 169 targets and 232 global
indicators. It is here argued that research on sustainable targets and indicators can
and should be a huge area for information science. We should in various ways be able
to discuss these as crucial and central aspects of development of new information
technology.
The Challenge of Challenges and Information Science 15
For instance, target 7.1 states that by 2030 there should be universal access to
affordable modern energy services. At a glance, this would appear to be a chal-
lenge for the energy sector and not IT. Nonetheless, the development of the fourth
Industrial Revolution will undoubtedly place enormous stress on the existing energy
system. Many new technologies are pushed on the market without any concern about
compounded consequences for the energy system.
A pertinent example is blockchain technology which is increasingly used in
numerous innovative types of transactions, bypassing the traditional banking system.
The most highlighted blockchain technology is the bitcoin which is designed with a
mining system that releases a limited amount of bitcoins to the world market until
2140. Huge amounts of advanced mathematical calculations are used in order to
‘mine’ a bitcoin. De Vries aptly describes bitcoin as ‘extremely energy-hungry by
design’ [8]. Table 2 illustrates the environmental impact of a technology that was
designed without any thought about sustainability. There is currently no sustain-
ability accountability for development of information technology with such huge
consequences for the world’s energy consumption.
A related target is 12.2: to achieve sustainable management and efficient use of
natural resources by 2030. This refers back to the central message of the Brundtland
Commission to not develop such exploitation of natural resources that there is scarcity
for future generations [3]. However, for the context of the current argument, without
clear connections to Agenda 2030, the fourth Industrial Revolution will take what is
needed for the technological innovations of 2020 regardless of future scarcity issues.
The main point is that the targets and indicators of Agenda 2030 supplies rich
areas for information science research as well as for other disciplines to inject SDG
discussions into the fourth Industrial Revolution.
Target 7a within Agenda 2030 deals with the enhancement of international coopera-
tion to make it possible for clean energy research and technology to be disseminated as
quickly as possible. This connects to an important policy concept recently adopted
by the European Commission vision for research as one of its three pillars: open
science [9]. This can be seen as an umbrella concept that most crucially includes
16 J. Nolin
open access (to scholarly journal articles) and open research data. Open science is a
vague and difficult concept, and it is challenging to identify various strategic initia-
tives that will be appropriate or successful for all types of research. Nonetheless, in
the research most intimately tied to targets such as 7a it would appear to be a win–win
solution for the scholarly community to promote as much openness as is ethically
possible. Information science through its sub area of scholarly communication has a
long tradition of investigating open access and increasingly today also open research
data. It is important to emphasize that the current transformation of how researchers
publicise the results as well as how they collect, store, manage and make available
primary data are part of the fourth Industrial Revolution. It is therefore reasonable
to expect future disruption of open science in the years to come.
There is much to be gained by allowing some of this research to be connected to
the goals of Agenda 2030. In particular, research on renewable and clean energy is
developed in a multitude of countries, corporations and sectors. A major problem is
that individual projects have difficulty benchmarking themselves against competing
efforts. It becomes challenging to establish if the research one is involved in is ahead
or behind other projects both in regards to sophistication and economic feasibility. It
would be strategically sound for researchers within information science to investigate
how opening up of relevant metadata could be facilitated as well as to improve
searchability of different efforts ongoing. This could be a substantial focus within
information science.