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Technical Bulletin
ISSUE NO. : SFT-034

MODEL: SFxx5/SFxx5EII DATE: 16 July 2021

Data Category Field Modification Q &A General Information Safety Advice

Proceeding Grade Parts Compatibility Handling of Modified Parts

Action ASAP Compatible Free of Charge
Action as given Conditionally Compatible Conditionally Chargeable
Action if required Not Compatible Chargeable
Refer in need Old Obsolete

Our Ref.

SUBJECT: [Important] Precautions for SFxx5 and SFxx5EII firmware upgrades

In the SFxx5 and SFxx5EII series, it has been found that there are cases of the authentication
settings are not functioning after upgrading the firmware. Therefore, when upgrading the firmware of
a user's machine using the "Authentication" setting, perform TM1198 (MCTL Memory Initialization)
and then TM90 (Firmware Program Download).

[Phenomenon]
Following authentication settings may not be functioning after the firmware is upgraded.
> PIN Code
> USB Flash Memory
> IC Card
Occurrence condition
> SFxx5 series: Firmware upgrade from Ver 1.42.02 or earlier firmware to Ver 2.0.02
> SFxx5EII series: Firmware upgrade from Ver 2.0.02 or earlier firmware to Ver 2.1.00 or Ver 2.3.01
> This trouble does not occur in the MF series and SF9x9.

[Cause]
> When the upgraded the firmware, the old and new firmware authentication database were
changed and the machine could not read the authentication values.

[Measures for machines]

> If the user use authentication settings and wants to upgrade the firmware, follow the steps below.
1. Start Test Mode
2. TM No.1198 (MCTL Memory Initialization)
3. TM No.90 (Firmware Program Download)
Do not turn off the power of the machine during firmware upgrade.
> If the user has not using the authentication settings, please upgrade the firmware as usual.

Attached:

Issued by Overseas Technical Department, RISO KAGAKU CORPORATION