Contents
Contents The PX-712A/PX-712SA
1 Introduction
1.1 Contents of the package . . . . . . . . . . . .
1.2 System requirements . . . . . . . . . . . . . . .
1.3 About DVD technology . . . . . . . . . . . .
1.4 CD and DVD reading, writing and
rewriting speeds . . . . . . . . . . . . . . . . . .
CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
DVD+R/RW . . . . . . . . . . . . . . . . . . . . . . . . . . 6
DVD-R/RW . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.5 CD and DVD types for writing and
rewriting . . . . . . . . . . . . . . . . . . . . . . . . 7
CD-R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD-RW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DVD+R and DVD-R . . . . . . . . . . . . . . . . . . . .
DVD+RW and DVD-RW . . . . . . . . . . . . . . . .
Compatibility with various CD and DVD
application technologies . . . . . . . . . . . . . . . . . .
2 Unique features
2.1 Buffer Underrun Proof Technology . . 10
Buffer Underrun Errors . . . . . . . . . . . . . . . . . 10
Buffer Underrun Proof Technology . . . . . . . . 10
2.2 PoweRec . . . . . . . . . . . . . . . . . . . . . . . .11
2.3 VariRec (CD + DVD) . . . . . . . . . . . . . .11
2.4 GigaRec (CD) . . . . . . . . . . . . . . . . . . . .11
2.5 SecuRec (CD) . . . . . . . . . . . . . . . . . . . 12
2.6 Q-Check . . . . . . . . . . . . . . . . . . . . . . . 13
C1/C2 Test (CD) . . . . . . . . . . . . . . . . . . . . . . 13
1
3 FE/TE Test (CD + DVD) . . . . . . . . . . . . . . . 13
Beta/Jitter Test (CD + DVD) . . . . . . . . . . . . . 14
4 PI/PO Test (DVD) . . . . . . . . . . . . . . . . . . . . . 14
5 2.7 Silent Mode . . . . . . . . . . . . . . . . . . . . . 14
5 2.8 SpeedRead . . . . . . . . . . . . . . . . . . . . . . 15
Using PlexTools Professional to enable
6 SpeedRead . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Enabling SpeedRead on the drive . . . . . . . . . 15
2.9 Precautionary measures . . . . . . . . . . . . 16
3 Installation PX-712A 17
3.1 Before installing your device. . . . . . . . 17
7 3.2 MASTER/SLAVE setting . . . . . . . . . . 17
7 MASTER setting . . . . . . . . . . . . . . . . . . . . . . 19
8
SLAVE setting . . . . . . . . . . . . . . . . . . . . . . . . 20
8 CSEL (Cable Select) setting . . . . . . . . . . . . . 20
9
3.3 Mounting and connecting the device. . 21
3.4 Installing the software . . . . . . . . . . . . . 26
10
4 Installation PX-712SA 27
5 Operation and maintenance 28
5.1 The control panel . . . . . . . . . . . . . . . . . 28
5.2 Using the disc tray . . . . . . . . . . . . . . . . 29
Loading a disc . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing a disc . . . . . . . . . . . . . . . . . . . . . . 30
Opening the device manually to remove a disc 31
5.3 Maintenance. . . . . . . . . . . . . . . . . . . . . 33
 Contents
Device maintenance . . . . . . . . . . . . . . . . . . . . 33
Disc maintenance . . . . . . . . . . . . . . . . . . . . . . 33
6 Troubleshooting 34
6.1 Resolving problems yourself. . . . . . . . 34
Problems during installation . . . . . . . . . . . . . 34
Problems when reading a disc . . . . . . . . . . . . 34
Problems when writing a disc . . . . . . . . . . . . 35
6.2 Technical support . . . . . . . . . . . . . . . . 36
2
7 Warranty 37
7.1 Warranty conditions. . . . . . . . . . . . . . . 37
7.2 RMA procedures . . . . . . . . . . . . . . . . . 38
RMA request . . . . . . . . . . . . . . . . . . . . . . . . . 38
Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . 38
Dispatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.3 On-Site Collect & Return service . . . . 39
7.4 DOA Handling. . . . . . . . . . . . . . . . . . . 39
 Contents Introduction 3

1. Introduction
The PX-712A/PX-712SA is a device, which you can use to read, write and rewrite CDs and DVDs. The device is an
internal type ATAPI/Serial ATA model, which means it cannot be connected externally, but should be fitted inside
your PC and connected to your motherboard via an E-IDE cable/Serial ATA cable.

Most PCs use the E-IDE (Enhanced Integrated Device Electronics) interface to communicate with the hard disk.
ATAPI (AT Attachment Packet Interface) is part of this interface and consists of a set of instructions, which enables
the PC to communicate with more recent devices such as CD-R/RW drives and DVD readers.
 Contents Introduction 4

1.1 Contents of the package

The PX-712A/PX-712SA is supplied with the following parts and accessories:

48/2
4/4 PX 71
8A 2A

PX-712A/PX-712SA Screws (4) Eject pin E-IDE cable *(PX-712A)

DVD Recorder
Internal E-IDE (ATAPI)

PX-712A
48/24/48A

www.plextor.com

Quick Install Guide Video Editing and Authoring - Manual

software* - CD/DVD Utility Software
(PlexTools Professional)
- CD/DVD recording
Software: Nero + InCD*
- DVD Player Software:
CyberLink PowerDVD*
❏

❏
❏

❏
- Back-up Software: Nero
BackItUp*

RMA form Serial ATA cable* * Only in retail box

Power cable* (PX-712SA)
 Contents Introduction 5

1.2 System requirements

To install the PX-712A/PX-712SA and to guarantee stable operation, your system must meet the following minimum
requirements:
• IBM/AT-compatible PC with a 700 MHz processor or faster
• 128 MB of RAM
• PX-712A: Windows 98SE, Windows Me, Windows 2000, Windows XP installed
• PX-712SA: Windows 2000, Windows XP
• A free 5.25 inch bay for fitting the PX-712A/PX-712SA
• A free E-IDE (ATAPI) connector (PX-712A)
• A free Serial ATA (S-aTA) connector (PX-712SA)
• 800 MB - 1 GB of free hard disk space

1.3 About DVD technology

DVD (Digital Versatile Disc, Digital Video Disc) is an optical storage technology that is expected to replace the CD
over the next few years.
Today, DVDs are most widely used as a digital video storage medium. One DVD (single-sided, single-layered) can
hold over 2 hours of high-quality digital video, 8 digital audio tracks (e.g. for multiple languages) and up to 32 subtitle
tracks.
When it comes to storing computer data, up to 15.9 GB can be stored on a single DVD (dual-sided, dual-layered).
The most common DVD format (single-sided, single-layered) holds about 4.37 GB.
 Contents Introduction 6

1.4 CD and DVD reading, writing and rewriting speeds

CD
The maximum data transfer rate for the first CD readers was at 1x speed (single speed), which corresponds to
150 KB per second.

The PX-712A/PX-712SA features the following maximum speeds for CD reading, writing and rewriting:
• Read: 48x speed
• Write: 48x speed
• Rewrite: 24x speed

You can calculate the maximum transfer speed of your device by multiplying the specified figures by 150 KB/s.

DVD+R/RW
For DVD devices, single speed corresponds to 1.321 MB/s, which means that a single speed DVD reader is roughly
9 times as fast as a single speed CD reader.

The PX-712A/PX-712SA features the following maximum speeds for DVD reading, and for DVD+R/RW writing and
rewriting:
• Read: 16x speed
• Write: 12x speed
• Rewrite: 4x speed

You can calculate the maximum transfer speed of your device by multiplying the specified figures by 1.321 MB/s.
 Contents Introduction 7

DVD-R/RW
The PX-712A/PX-712SA features the following maximum speeds for DVD reading, and for DVD-R/RW writing and
rewriting:
• Read: 16x speed
• Write: 8x speed
• Rewrite: 4x speed

You can calculate the maximum transfer speed of your device by multiplying the specified figures by 1.321 MB/s.

1.5 CD and DVD types for writing and rewriting

CD-R
CD-R discs can only be written to once in full. However you can write to one CD over several sessions. Consult your
software manual for more information on writing to CDs over multiple sessions.

CD-RW
CD-RW discs are rewritable. This means that data that is stored on a CD-RW can be erased and replaced with new
data. High quality CD-RW media can be rewritten thousands of times.

The maximum rewriting speed depends on the type of media being used. There are several RW standards:
• Normal Speed (NS-CD-RW) can be rewritten at speeds up to 4x
• High Speed (HS-CD-RW) can be rewritten at speeds between 4x and 10x
• Ultra Speed (US-CD-RW) can be rewritten at speeds between 8x and 24x
 Contents Introduction 8

DVD+R and DVD-R

At this point, there are two different formats writing DVDs, called DVD-R and DVD+R. The PX-712A/PX-712SA can
read and write DVDs in both formats.

DVD+RW and DVD-RW

Also for rewriting DVDs, two different formats (DVD-RW and DVD+RW) are in use. Again, the PX-712A/PX-712SA
can read and rewrite DVDs in both formats.
 Contents Introduction 9

Compatibility with various CD and DVD application technologies

The PX-712A/PX-712SA is compatible with the technologies listed here. Remember also that, depending on the
manufacturing quality and the software used, some CDs and DVDs cannot be written to.

CD DVD
Type Write ReWrite Read Play Write ReWrite Read Play
CD-DA (Audio CD) ! ! ! ! " " " "
CD-ROM (Mode 1) ! ! ! " " " " "
CD-ROM + CD-DA(Mixed Mode) ! ! ! ! " " " "
CD-ROM XA (Mode 2, Form 1/Form 2) ! ! ! " " " " "
CD-I ! ! ! " " " " "
Photo-CD ! ! ! " " " " "
Video-CD ! ! ! " " " " "
CD Extra (CD Plus) ! ! ! ! " " " "
CD Text ! ! ! " " " " "
CD + G ! ! ! " " " " "
Multisession ! ! ! " ! " " "
DVD-ROM " " " " ! ! ! "
DVD-Video " " " " ! ! ! !
DVD+VR " " " " ! ! ! !
DVD-VR " " " " ! ! ! !

! Yes
" No
 Contents Unique features 10

2. Unique features
2.1 Buffer Underrun Proof Technology
Storage media, like CD-Rs, sometimes get damaged during the recording process, due to a phenomenon called a
buffer underrun. To solve this problem, Plextor has fitted the PX-712A/PX-712SA with a Buffer Underrun Proof
Technology.

Buffer Underrun Errors

During CD/DVD recording, a constant flow of data should be sent from the computer to the recording device and the
transfer rate should match the recording speed of the CD/DVD. However, as most operating systems are not
designed for real-time processing of large amounts of data, the data flow speed is often unstable.
To overcome this problem, the recording device temporarily stores the transferred data in a buffer and sends them
to the CD/DVD at a constant speed.
However, this solution only works as long as the buffer does not run out of data. If this happens, the recording
process is halted at a random point, resulting in errors on the CD/DVD that will probably render it unusable. This
type of error is called a buffer underrun error.

Buffer Underrun Proof Technology

The PX-712A/PX-712SA is equipped with a Buffer Underrun Proof Technology protecting storage media against
this type of error.
The PX-712A/PX-712SA continuously checks the status of the data buffer. As soon as a risk of a buffer underrun is
detected, the recording process is suspended at a suitable point. The drive continues prompting the computer for
data, in order to refill the data buffer. As soon as the buffer’s situation returns to normal, the drive restarts the
recording process. The new data is correctly appended to the data already present on the CD/DVD.
 Contents Unique features 11

2.2 PoweRec
Low quality media (CDs and DVDs) are very often the source of disc errors during high-speed recording. The
PoweRec technology checks the quality of the media and automatically selects the optimum (maximum) writing
speed, giving the highest quality result.

To obtain maximum writing speed, you can disable the PoweRec option using the software that is supplied with the
PX-712A/PX-712SA.

2.3 VariRec (CD + DVD)

With the VariRec technology, the user can select some settings, to obtain a more personalised sound tone. This
VariRec technology only works at 4x and 8x CD-DA Recording on CD-R discs and at 2.4x and 4x recording (writing)
on DVD+R discs; 2x and 4x recording (writing) on DVD-R discs.

2.4 GigaRec (CD)

With Plextor’s GigaRec technology, you can increase the writing density of your drive. This lets you extend the
capacity of normal CD-R media by up to 30%.
The following table gives you an overview of the amount of data or audio that can be stored on typical CD-R media
by using GigaRec recording technology.

Normal capacity 1.0x GigaRec rate 1.2x GigaRec rate 1.3x GigaRec rate
700 MB 703 MB 843 MB 913 MB
(80 min.) (80 min.) (96 min.) (104 min.)
787 MB 787 MB 944 MB 1023 MB
(90 min.) (90 min.) (108 min.) (126 min.)
 Contents Unique features 12

Please note the following:

• You can only use GigaRec recording with CD-R media.
• Because of the increased writing density, GigaRec recording is only possible at 4x and 8x.
• You can only use GigaRec technology for disc-at-once (DAO) recording.
• The drive’s Buffer Underrun Proof feature (see page 10) will not work when you use GigaRec recording.
However, as GigaRec recording speed is limited to 4x, the chance that buffer underruns occur is very small.
• Discs that are recorded using GigaRec technology can be fully read by the PX-712A/PX-712SA, but not
necessarily by all other CD drives and players.

Use the PlexTools Professional software that was supplied with the PX-712A/PX-712SA to enable and configure
GigaRec recording. Refer to the PlexTools Professional documentation for more information about GigaRec and
how to use it.

2.5 SecuRec (CD)

Plextor’s SecuRec technology lets you use your PX-712A/PX-712SA to encrypt personal and business information
you record on a data CD, and protect the CD with a password.

Discs that have been encrypted and locked with SecuRec, can only be accessed by entering the correct password
in the supplied PlexTools Professional software, or in the SecuRec Reader software. The SecuRec Reader software
will be made available for download from the Plextor Web site, so that you can exchange protected CDs with people
that do not have Plextools Professional installed.

Please note the following:

• You can only use SecuRec recording with CD-R media.
• You can only use SecuRec technology for disc-at-once (DAO) recording.
• In case you lose or forget the password of a SecuRec protected CD, you can no longer access or retrieve the
data that was stored on the CD.
• SecuRec technology can only be used for protecting data CDs.
 Contents Unique features 13

Use the PlexTools Professional software that was supplied with the PX-712A/PX-712SA to enable and configure
SecuRec recording. Refer to the PlexTools Professional documentation for more information about SecuRec and
how to use it.

2.6 Q-Check
Plextor’s Q-Check applications bundles a number of tests that allow you to evaluate:
• The quality of blank media
• The reading and writing performance of your PX-712A/PX-712SA under various circumstances
• The quality of written media and the performance of the device that was used to write the media

Use the PlexTools Professional software that was supplied with the PX-712A/PX-712SA to perform the tests
described below.

C1/C2 Test (CD)

You can use the C1/C2 Test to determine the amount of C1, C2 (correctable) and CU (uncorrectable) errors on a
written disc. This can give you an insight into:
• The quality of the media that was used
• The quality of the device that was used to write the disc, and its performance at a certain writing speed
• The performance of the PX-712A/PX-712SA at the reading speed used during the test
• Whether the disc is damaged to an extent where it no longer can be read by some devices

Refer to the PlexTools Professional documentation for more information about the C1/C2 test and how to use it.

FE/TE Test (CD + DVD)

The Focus Error (FE)/Tracking Error (TE) test lets you evaluate the quality of blank CD-R and DVD±R. The test
gives you an indication of the writing speed that can be used to record the disc.

Refer to the PlexTools Professional documentation for more information about the FE/TE test and how to use it.
 Contents Unique features 14

Beta/Jitter Test (CD + DVD)

The Beta/Jitter test measures the variations in the distance between the pits and lands on a written disc. This gives
you an insight into:
• The quality of the media that was used
• The quality of the device that was used to write the disc, and its performance at a certain writing speed
• The performance of the PX-712A/PX-712SA at the reading speed used during the test

Refer to the PlexTools Professional documentation for more information about the Beta/Jitter test and how to use it.

PI/PO Test (DVD)

You can use the PI/PO Test to determine the amount of PI (correctable) and PO (uncorrectable) errors on a written
disc. This gives you an insight into:

-The quality of the media that was used.

-The quality of the device that was used to write the disc, and its performance at a certain writing speed.

Refer to the PlexTools Professional documentation for more information about the PI/PO test and how to use it.

2.7 Silent Mode

Plextor’s Silent Mode technology lets you reduce the level of noise your PX-712A/PX-712SA produces. You can do
this by:
• Lowering the maximum write speed
• Lowering the maximum read speed
• Raising the disc access time
• Lowering the disc tray opening and closing speed

By making these changes, you will also increase the durability of your PX-712A/PX-712SA drive.
 Contents Unique features 15

Use the PlexTools Professional software that was supplied with your drive to enable Silent Mode and change the
Silent Mode settings. Refer to the PlexTools Professional documentation for more information about Silent Mode
and how to use it.

2.8 SpeedRead
Although the PX-712A/PX-712SA has a maximum read speed of 48x for CDs, it will be set to 40x by default.
Reading CDs at 48x will shorten the device’s lifetime and will produce a higher noise level. Furthermore, at this high
speed (10.400 rpm at 48x), low quality or scratched CDs could explode in the drive.
To decrease the noise level during playback of a DVD-Video disc (with CSS= Content Scrambling System), the read
speed is limited to 2x by default.

If you want to read CDs at 48x or DVD-Videos at 16x (for single layer and 12x for dual layer discs), you have to
enable the drive’s SpeedRead option. To do this, you can either
• use the PlexTools Professional software that was supplied with your drive, or
• enable the option on the drive itself.

Using PlexTools Professional to enable SpeedRead

Go to PlexTools Professional’s Drive Settings to enable or disable the SpeedRead option.

Enabling SpeedRead on the drive

Step 1: Open the disc tray and make sure it is empty.

Step 2: Press the Eject button and hold it for at least 3 seconds.

The SpeedRead option is enabled and the PX-712A/PX-712SA will now read at 48x. You can disable the
SpeedRead option again by pushing the Eject button or by cutting the drive’s power supply.
 Contents Unique features 16

2.9 Precautionary measures

To gain maximum, long-term benefit of the PX-712A/PX-712SA you should take the following precautionary
measures:
• Keep the packaging for the device. If you ever have to return your device to Plextor, you can reuse the original
protective packaging.
• Install and use the device as specified in this manual.
• Do not use the device in places with a high level of humidity, excessive dust or poor ventilation.
• Do not place the device in direct sunlight or close to heating appliances.
• Do not place the device close to appliances, which consume a lot of electricity (microwave ovens, hair dryers,
toasters, ...).
• Do not place the device close to radio or TV sets; it may interfere with their reception.
• Do not place heavy objects on the device or on discs.
• Do not open the enclosure for your device.
• Never switch off the power while your device is working.
• Never place damaged CDs or DVDs in the device.
• Make sure that no fluids or foreign objects get into the device.
• Maintain your device and your discs as specified in “Maintenance” on page 33.
 Contents Installation 17
PX-712A

3. Installation PX-712A
Follow the steps set out below to simply and safely install your device.

3.1 Before installing your device

• Switch off your PC and any peripheral equipment and remove the plugs from the wall socket.
• Discharge any static electricity from your PC by touching the enclosure. Do this to the peripheral equipment too.
• Undo the cables, which are still connected to the PC. Make sure that when you come to reconnect you still know
which cables belong where.

3.2 MASTER/SLAVE setting

A PC is usually fitted with two E-IDE connectors, which are designated as a primary and secondary connector.
These connectors consist of 40 pins (divided into two rows) and are located on your motherboard or on a separate
card, which is located on your motherboard.
 Contents Installation 18
PX-712A

A maximum of two devices can be connected to each of the two connectors using a 40 pin flat ribbon cable. You can
therefore connect a total of four E-IDE devices to your PC.

Master
Master Master
Master

Slave
Slave
Slave
Slave

.2 cm n
15 ,2 haan
m
15sss tth
c
llees

5 mcm
n 445 c
ththaan
leslsess
Primary
Primary
connector Motherboard
Motherboard
Secondary
Secondary
connector

Generally speaking, a hard disk is connected to the primary connector and a CD-ROM device to the secondary
connector. The devices, which are connected to the E-IDE connectors, should be correctly set up so that the
computer is able to distinguish between them. This setting is called the MASTER/SLAVE setting and it is usually
modified using a jumper switch on the back of the device.
 Contents Installation 19
PX-712A

A jumper switch consists of two metal pins across which a metal cover can be placed. By placing the cover across
the two pins, the pins are interconnected and the current bridge circuit is closed.

The hard disk is usually installed as the MASTER to the primary connector. If you now wish to connect a second
device to the same connector (and therefore to the same cable), this device must be set up as the SLAVE. It is
strongly recommended that you set up your CD-R/RW device as the MASTER and connect it to the secondary
connector. If necessary you can connect a second device to this cable as a SLAVE, but we advise against this as it
can affect the performance of your CD-R/RW.
Use a pair of long nose pliers to adjust the jumper switch at the back of your device. By default, the jumper switch is
set as the MASTER.

MASTER setting
Place the cover over the two right-hand pins.
 Contents Installation 20
PX-712A

SLAVE setting
Place the cover over the two second right-hand pins.

CSEL (Cable Select) setting

If you use this setting, the MASTER/SLAVE setting is made automatically. If another device is connected to the
same connector, this also has to be set up to Cable Select. Moreover, you must ensure that you use an E-IDE cable,
which supports Cable Select. Place the cover over the two second left-hand pins to select this option.
 Contents Installation 21
PX-712A

3.3 Mounting and connecting the device

Step 1: Remove the cover from your computer.

In most instances the system case is secured with screws at the rear. Sometimes screws are also located on the
side or the bottom. Use a crosshead screwdriver to loosen the screws. Make sure that when doing this you only
undo the screws securing the cover. Then slide or lift the cover off your PC.

Some covers should be opened using push buttons on the side.

 Contents Installation 22
PX-712A

Step 2: Remove the front plate from a free 5.25 inch bay.

The front plates are usually secured by means of a click system. For further details consult your PC manual.

Step 3: Place the device into the free 5.25 inch bay.

Slide the device into the front of the bay.

If you notice that there isn’t much space left at the rear to work in, then first of all connect the cables as specified in
the next steps and then slide the device fully into the bay.

48/24/
PX-
48A 712
A
 Contents Installation 23
PX-712A

Step 4: Connect the 40-pin E-IDE cable to the rear of the CD-R/RW device.

Two E-IDE connectors are located on the cable. Although you are not obliged to do so, we advise you to connect the
device to the end of the cable. The ribbon cable also has a red line on it. Make sure that the red line is located at pin
1 (on the right-hand side).

Step 5: Connect the audio cables.

If your PC is fitted with a sound card, you can relay the sound that your CD-R/RW device produces to your sound
card via the supplied 4-pin analog audio cable. Connect one end of the cable to your sound card. Connect the other
end to your CD-R/RW device. For further details consult the manual for your sound card.
 Contents Installation 24
PX-712A

If your sound card supports digital sound and is fitted with an SPDIF connector, you can also connect your
CD-R/RW device to it here. To do this use the 2-pin SPDIF cable, which is supplied with your sound card. Connect
the other end of the cable to your CD-R/RW device.

Step 6: Connect the power cable.

A number of 4-pin power cables consisting of a red, two black and a yellow wire, leave your PC’s power supply unit.
Connect one of these cables to your device. Because the connector on the power cable has two rounded corners,
there is only one way that it will fit into the device.
 Contents Installation 25
PX-712A

Step 7: Secure the device in position using the supplied screws.

Step 8: Replace the cover on the computer and screw it back into position.

48/2 PX-7
4/48 12A
A

Step 9: Reconnect all cables, plug in the plugs into the wall socket and switch the computer on.
 Contents Installation 26
PX-712A

3.4 Installing the software

To make sure you can immediately start using your device, Plextor supplies the following software applications with
the PX-712A/PX-712SA:
• Ahead Nero: CD/DVD mastering software
• Ahead InCD: Packet writing software
• Nero BackItUp: Back-up software
• Pinnacle Studio: Video editing and authoring software
• CyberLink PowerDVD: DVD player software
• PlexTools Professional: CD/DVD Utility software

To install an application, insert the CD into the CD reader (or the PX-712A/PX-712SA) on your PC. The installation
program will be launched automatically. Refer to the documentation available on the software installation CD to get
more information about the installation, setup and use of a particular application.
 Contents Installation 27
PX-712SA

4. Installation PX-712SA
Step 1: Connect the Serial ATA interface cable to the rear of the device.

Connect either end of the Serial ATA interface cable to the rear of the device. Both connectors are keyed the same
to ensure proper orientation. Connect the open end of the Serial ATA interface cable directly to your motherboard
.

Step 2: Connect the power cable.

A number of 4-pin power cables consisting of a red, two black and a yellow wire, leave your PC's power supply unit.
Connect one of these cables to your device.
 Contents Operation and 28
maintenance

5. Operation and maintenance

5.1 The control panel
The control panel at the front of the PX-712A/PX-712SA consists of the following elements:

1 PX-712 A

4
3

1. Disc tray
This disc tray is used to insert discs into the device (see “Loading a disc” on page 29). Press the eject button to
open and close the disc tray.
2. Disc/Busy indicator
The Disc/Busy indicator lights up green when the device is active.
3. Eject button
Press this button to open or close the disc tray.
4. Emergency eject hole
This opening may only be used to remove a disc if it is no longer possible to remove it in the usual way
(using the eject button). To do this use the supplied eject pin (see “Opening the device manually to remove a
disc” on page 31).
 Contents Operation and 29
maintenance

5.2 Using the disc tray

Loading a disc
Step 1: Press the eject button on the control panel to open the disc tray.

PX-7
12
A

Step 2: Place the disc in the disc tray.

48/2
4/4 PX-504
8A A

PX
-712
A
 Contents Operation and 30
maintenance

Step 3: Gently press against the front edge of the disc tray or press the eject button again to close the
disc tray.

48/2 48/2
4/4 PX-504 4/4 PX-504
8A A 8A A

PX PX
-712 -712
A A

Removing a disc
Step 1: Press the eject button on the control panel to open the disc tray.

PX-7
12
A

Step 2: Hold the disc by its edges and carefully remove it from the disc tray.

48/2
4/48PX-50
A 4A

PX
-712
A
 Contents Operation and 31
maintenance

Step 3: Gently press against the front edge of the disc tray or press the eject button again to close the
disc tray.

48/2 48/2
4/4 PX-504 4/4 PX-504
8A A 8A A

PX PX
-712 -712
A A

Never leave the disc tray open for long periods of time. Dust or dirt, which gets into the device, can cause read or
write errors.

Opening the device manually to remove a disc

It can happen that the disc tray cannot be opened in the usual way as a result of a power outage or a mechanical
defect. When this is the case follow the steps set out below to manually open the disc tray and remove the inserted
disc.

Step 1: Switch off the power to your PC and remove the plugs from the wall socket.

Step 2: Push the supplied eject pin into the emergency eject hole until the disc tray clicks open.

48/2
4/4 PX-712
8A A
 Contents Operation and 32
maintenance

Step 3: Carefully continue to slide the disc tray open.

48/2
4/4 PX-504
8A A

PX
-712
A

Step 4: Hold the disc by its edges and carefully remove it from the disc tray.

48/2
4/4 PX-504
8A A

PX
-712
A

Step 5: Carefully push the disc tray shut.

48/2
4/4 PX-504
8A A

PX
-712
A
 Contents Operation and 33
maintenance

5.3 Maintenance
Device maintenance
Use a soft, dust-free cloth to maintain your device. Never use water or cleaning products to clean your device. Some
solvents may damage the enclosure of your device.

Disc maintenance
You can clean your discs using a commercially available CD/DVD anti-static spray or CD/DVD cleaning kit. Make
sure that you do not scratch the discs while cleaning them.
Always handle your discs carefully. CDs and DVDs are sensitive to fingerprints, dust and scratches. Dirty or
damaged discs may cause damage to your device and result in read or write errors.
 Contents Troubleshooting 34

6. Troubleshooting
6.1 Resolving problems yourself
Problems during installation
• Press the eject button to check whether or not the device is getting any power. If this is not the case, then check
that the power connector is correctly connected.
• When booting the system check whether the device is identified by the system. If this is not the case, then check
whether the E-IDE connector is correctly connected and whether the MASTER/SLAVE setting is correct. Also
check whether the device is connected to the end of the E-IDE cable.
• Make sure that the most recent bus master drivers for your IDE controller have been installed. These are
normally supplied together with your motherboard or your PC. For further details consult your motherboard or
PC manual.
• Check whether DMA (Direct Memory Access) has been activated.

Problems when reading a disc

• Press the eject button to check whether or not the device is getting any power. If this is not the case, then check
that the power connector is correctly connected.
• Check that the E-IDE connector is correctly connected and that the MASTER/SLAVE setting is correct. Also
check whether the device is connected to the end of the E-IDE cable.
• Make sure that the most recent bus master drivers for your IDE controller have been installed. These are
normally supplied together with your motherboard or your PC. For further details consult your motherboard or
PC manual.
• Check whether DMA (Direct Memory Access) has been activated.
• Make sure that the disc is placed correctly in the disc tray.
• Check that the disc that you wish to read is not dirty or damaged.
• Check that the most recent firmware version is installed. To do this consult the Plextor web site:
http://www.plextor.com.
 Contents Troubleshooting 35

To check which firmware version is installed on your PC, click in Windows on Start | Settings ... | Control Panel.
Then double-click in the Control Panel on System and select the Device Manager tab. Select the
PX-712A/PX-712SA in the CD-ROM group and click on Properties. Then select the Settings tab and make
a note of the number stated in the Firmware Revision field (for Windows 98 only).
To check your drive's current firmware, open PlexTools Professional, choose the PX-712A/PX-712SA and select
General Information.
Here you will find the version number in the Firmware Version field.

Problems when writing a disc

• Press the eject button to check whether or not the device is getting any power. If this is not the case, then check
that the power connector is correctly connected.
• Check that the E-IDE connector is correctly connected and that the MASTER/SLAVE setting is correct. Also
check whether the device is connected to the end of the E-IDE cable.
• Make sure that the most recent bus master drivers for your IDE controller have been installed. These are
normally supplied together with your motherboard or your PC. For further details consult your motherboard or
PC manual.
• Check whether DMA (Direct Memory Access) has been activated.
• Make sure that the disc is placed correctly in the disc tray.
• Check that you have placed the correct type of disc in the disc tray.
• Check that the disc that you wish to write to has not already been written.
• Check that the capacity of your disc has not been exceeded.
• Check that the disc that you wish to write to is not dirty or damaged.
• Check that the most recent firmware version is installed. To do this consult the Plextor website:
http://www.plextor.com.
To check which firmware version is installed on your PC, click in Windows on Start | Settings ... | Control Panel.
Then double-click in the Control Panel on System and select the Device Manager tab. Select the
PX-712A/PX-712SA in the CD-ROM group and click on Properties. Then select the Settings tab and make
a note of the number stated in the Firmware Revision field (for Windows 98 only).
 Contents Troubleshooting 36

To check your drive's current firmware, open PlexTools Professional, choose the PX-712A/PX-712SA and select
General Information.
Here you will find the version number in the Firmware Version field.
• Switch off all other applications.
• Check that your screensaver has been switched off.

6.2 Technical support

If you are not able to resolve your problem yourself (see “Resolving problems yourself” on page 34), then contact
our technical support department:
Opening hours: 8.00-18.00
For local telephone numbers: check www.plextor.be or the Quick Installation Guide.
Tel.: +32 2 718 03 99
Fax: +32 2 718 03 90
E-mail: support@plextor.be

To pass on a description of your problem to us as efficiently as possible, download pxinfo.exe from

http://www.plextor.be/English/technical/infoprogram.html and forward the result of this program to
support@plextor.be. You may then expect a response within 48 hours (except during weekends and Belgian public
holidays). For more information you can reach us on week days between 8.00 and 18.00 on the numbers listed
above.
 Contents Warranty 37

7. Warranty
7.1 Warranty conditions
Plextor guarantees your PX-712A/PX-712SA against all material and manufacturing faults for a warranty period
(two years*) from the date of purchase. During the warranty period Plextor offers free support for faults, which occur
assuming normal use of the equipment. In the event that defects are found within the warranty period, Plextor, at its
own discretion, shall repair or replace the defective device.

This warranty shall no longer apply if; a) the device is operated or stored under conditions of abnormal operation or
maintenance; b) the device is repaired, adapted or modified, unless this repair, adaptation or modification was
expressly authorised by Plextor; c) the device was subjected to misuse, neglect, a lightning strike, an electrical fault,
incorrect packaging or accident; d) the device was incorrectly installed, or e) the device’s serial number is no longer
legible or is missing; f) the enclosed warranty card cannot be submitted; g) the defective component is a
replacement part, such as the sound recorder, disc tray, etc.

Plextor can under no circumstance be held liable for direct, special or indirect damages, such as, but not limited to,
data loss, damage or loss of property or equipment, loss of profit or income, costs for the replacement of goods or
expenses or inconvenience caused by an interruption in operation. Under no circumstance shall one be entitled to a
sum, which is greater than the purchase price of the device.

If a Plextor product shows signs of a defect during the warranty period, it can be returned to Plextor for repair or
exchange. The following options are available to you with respect to this service: Return for repair (the returned
product is repaired and sent back to you) or Return for exchange (the product is exchanged and sent to you).
Follow the specified procedure (see “Warranty RMA procedure”) for sending back your device to Plextor.
Plextor reserves the right to exchange the returned product if it cannot be repaired within a reasonable period and
at an acceptable price. If it is found that a returned drive is no longer under warranty, as set out in the warranty
conditions, Plextor reserves the right to invoice the user in respect of all costs for repair and transportation.

* Only in Europe, Middle-East and Africa

 Contents Warranty 38

7.2 RMA procedures

Before a product is returned to Plextor, an RMA (Return Material Authorization) must be requested. Using the RMA
request, the owner confirms that he/she is aware of the warranty conditions and accepts them.
No goods shall be accepted, which are sent without a valid RMA number.

To return a Plextor product, you should observe the following procedure.

RMA request
Send in your RMA request in one of the following ways:
• Fill in the attached RMA request form in full and send it to Plextor Europe, Technische Dienst, Excelsiorlaan 9,
B-1930 Zaventem, Belgium, or fax it to +32 2 718 03 90.
• Visit http://www.plextor.be/english/technical/rma.html on the Internet and fill in the RMA request form online.

Confirmation
After receiving the RMA request, Plextor will send a confirmation message within 24 hours (except during
weekends and on Belgian public holidays). This document contains an RMA number, the address to which the
product has to be returned and further instructions on how you can return goods to Plextor Europe.

Dispatch
If you qualify for the On-Site Collect & Return service see “On-Site Collect & Return service” on page 39, after
checking the contents of the confirmation message you should contact the specified local courier service, which will
come to pick up the equipment. The transportation costs in this instance are at the expense of Plextor.
If you do not qualify for this service, you yourself must be responsible for sending your device to Plextor.

For deliveries to Plextor from countries outside the European Community, a signed pro forma invoice must
accompany the returned goods.
The device must be safely packaged (preferably like the original packaging). If you wish to keep the original
packaging, the device must be sent in some alternative, equivalent packaging. Accessories (screws, cables, floppy
discs, manuals, ...) should not be enclosed. The RMA number must be quoted on the outside of the postal package.
 Contents Warranty 39

7.3 On-Site Collect & Return service

The On-Site Collect & Return service is a service from Plextor, in which products, which show signs of a defect
during the warranty period, are picked up from you and returned to you free of charge. Follow the procedure set out
above (see “RMA procedures” on page 38) for using this service.
This service is only applicable for Plextor products distributed throughout Plextor Europe and purchased in the
following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,
The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

7.4 DOA Handling

If a Plextor product shows signs of a defect during the first 15 days following purchase (Dead On Arrival), Plextor
shall immediately replace this product with a new device. The purchase date should be demonstrated using a
purchase invoice. In this case also follow the specified procedure (see “RMA procedures” on page 38).