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International Cases of
Corporate Governance
Jean Jinghan Chen
International Cases of Corporate Governance
International Cases
of Corporate
Governance
Jean Jinghan Chen
University of Macao
Macao, China
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature
Singapore Pte Ltd. 2022
This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher,
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Preface
v
vi Preface
vii
Contents
1 Introduction 1
References 8
2 Carillion PLC 11
John McDonough 13
Carillion’s Initial Problems 14
Carillion’s Corporate Governance Issues 15
The Cost of Carillion’s Collapse 22
Lessons Learnt from Carillion 23
Discussion Questions 25
References 25
3 Tesco Plc 27
A Brief History of Tesco 28
Retailer Competition 31
Discussion Questions 42
References 42
ix
x Contents
4 Volkswagen 45
Background 46
Volkswagen’s Corporate Government Issues 55
Lessons Learnt from Volkswagen’s Scandal 61
Discussion Questions 62
References 64
5 Wirecard 67
Wirecard’s Rise and Fall 68
Wirecard’s Corporate Governance Failure 72
Lessons Learnt from Wirecard’s Corporate Governance
Failure 78
Discussion Questions 81
References 81
6 Stora Enso 83
Stora Enso’s History and Early CSR Practices 84
Mistreatment of Local Landowners in China 86
Child Labour in Joint Venture in Pakistan 87
Improvement of CSR Practices After the Ethical Crisis 89
Lessons Learnt from Stora Enso’s Corporate Governance
Issues 91
Discussion Questions 94
References 95
7 Wells Fargo 97
The Scandal 99
Wells Fargo’s Corporate Governance Failure 104
Lessons Learnt from Wells Fargo’s Corporate
Governance Failure 112
Discussion Questions 113
References 114
8 CommInsure 117
The Scandal 120
CommInsure’s Corporate Governance Issue 122
Lessons Learnt from CommInsure 130
Contents xi
Index 245
Abbreviations
xiii
xiv Abbreviations
xvii
xviii List of Figures
xix
xx List of Tables
Corporate governance has quickly become a topic of interest over the last
two decades, particularly since the collapse of Enron in 2001 and the
financial problems faced by companies in various countries during the
2008 subprime mortgage crisis, especially in the US and the UK. These
cases of corporate collapse have had an adverse effect on investors and an
economic impact on the local and international communities in which
the failed companies operated. What were the causes of these collapses?
What can be done to prevent such collapses from happening again?
How can investor confidence be restored? The answers to these questions
are all linked to corporate governance. Effective corporate governance
can prevent such events from happening again and restore investor
confidence by improving corporate accountability and implementing
responsible and efficient management.
The development of corporate governance has attracted the atten-
tion of governments, nonprofit organisations, industry and academia.
The last 20 years have seen the continued development of corporate
governance codes and principles by governments in individual coun-
tries, such as the Cadbury Report (Cadbury, 1992) and the Sarbanes–
Oxley Act (2002), and by international nongovernmental organisations,
© The Author(s), under exclusive license to Springer Nature 1
Singapore Pte Ltd. 2022
J. J. Chen, International Cases of Corporate Governance,
https://doi.org/10.1007/978-981-19-3238-0_1
2 J. J. Chen
1 The Financial Conduct Authority [FCA] and the Prudential Regulation Authority [PRA]
replaced the Financial Service Authority [FSA] in 2013.
1 Introduction 3
the Swedish mining and forestry products company Stora AB and the
Finnish forestry products company Enso Oyj. Stora Enso is a leading
renewable materials company that provides renewable solutions in pack-
aging, biomaterials, wood construction and paper for a wide range of
industries. However, despite its steady progress in sustainable devel-
opment and environmental protection, during the 2012–2014 period,
Stora Enso was accused of human rights and business ethics violations,
including mistreatment of local landowners in China and child labour
in a joint venture company in Pakistan. These ethical issues forced
Stora Enso to adopt a more responsive and more involved corporate
governance approach to CSR communication and behaviour.
Chapter 7 discusses the case of Wells Fargo, an American multi-
national financial services company headquartered in San Francisco,
California. It was the world’s largest commercial bank by market value
in 2015 and ranked 30th in Fortune 500’s 2015 rankings of America’s
largest corporations. However, in September 2016, Wells Fargo was
exposed by the media and legal authorities after an investigation into
the bank’s long-term illegal sales practices. Employees had opened up to
2 million unauthorised accounts without customers’ consent and then
charged fees to unknowing customers. The bank’s aggressive goal setting
was blamed for creating a climate in which employees felt pressured
to engage in unethical sales practices. Government authorities imposed
heavy fines on the company between 2016 and 2018, resulting in the
closure of more than 400 of its approximately 6000 branches by the end
of 2018. Many employees lost their jobs, and the company lost a large
amount of investments due to the loss of trust of investors.
Chapter 8 discusses the case of CommInsure, which is one of
Australia’s largest life insurance companies. CommInsure is an insurance
arm of the Commonwealth Bank of Australia (CBA), the largest bank
in Australia. In March 2016, a whist-leblower at CommInsure disclosed
to the media the unethical behaviour of the company, which had altered
health assessments or medical opinions to avoid life insurance payments
and destroyed client files. CommInsure experienced a significant drop
in its insurance revenue and was classified as a discontinued operation
in 2018. CommInsure was eventually sold to Fuwei in 2018 and to the
Hollard Group in 2021.
6 J. J. Chen
References
Alibaba Group. (2021). 2021 Annual report. Alibaba Group. https://www.ali
babagroup.com/reports/fy2021/ar/ebook/en/index.html
Cadbury, A. (1992). Corporate governance overview. World Bank Report.
International Corporate Governance Network. (2008). Statement on the global
financial crisis. ICGN.
International Corporate Governance Network. (2009). Second statement on the
global financial crisis. ICGN.
International Finance Corporation. (2010). Navigating through crises: A hand-
book for boards. IFC.
Organisation for Economic Co-operation and Development. (1999). Principles
of corporate governance. OECD.
Organisation for Economic Co-operation and Development. (2009). Corporate
governance lessons from the financial crisis. OECD.
Organisation for Economic Co-operation and Development. (2015).
G20/OECD principles of corporate governance. OECD.
1 Introduction 9
Fig. 2.1 Carillion’s Share Price, February 2017–January 2018 ( Source Datastream)
2 Carillion PLC 13
John McDonough
Carillion was founded in July 1999, following a split from Tarmac, the
UK construction and aggregates group established in 1903. The new
company aimed to focus on construction and facility management. John
McDonough was appointed CEO in 2000.2 He started his career at
Massey Ferguson in 1972 and joined Johnson Controls in 1991 as UK
Managing Director of Automotive Systems Group (ASG). His career
progressed well, and he became Vice President of Integrated Facilities
Management, Europe, the Middle East and Africa.
The founding of Carillion coincided with difficult times for the UK
construction industry. John McDonough aimed to develop activities
related to private finance, infrastructure management and integrated
facilities management while developing Carillion’s construction activi-
ties on a selective basis. Specifically, Carillion’s expansion was primarily
achieved through a series of acquisitions. The acquisition of competi-
tors such as Mowlem3 in 2006, Alfred McAlpine4 in 2008 and the
heating and renewable energy provider Eaga in 2011 limited competition
for major contracts. Therefore, in the early 2000s, Carillion expanded
rapidly, and its revenue peaked between 2007 and 2009, making the
Excessive Outsourcing
Carillion,6 ‘Carillion’s board are both responsible and culpable for the
company’s failure’.
Executive Remuneration
6See https://publications.parliament.uk/pa/cm201719/cmselect/cmworpen/769/76903.htm.
7See the letter by Standard Life Aberdeen (SLA), https://www.parliament.uk/globalassets/doc
uments/commons-committees/work-and-pensions/Carillion/Letter-from-Standard-Life-to-the-
Chairs-regarding-Carillion-2-February-2018.pdf/.
Fig. 2.2 Carillion dividend pay-out, December 1999–December 2016 (Source Datastream)
2 Carillion PLC
17
18 J. J. Chen
The collapse of Carillion also raised concerns about the duties of nonex-
ecutive directors (NEDs), as they play a crucial role on the board of
directors to protect a company and its stakeholders. Although there is
no doubt that Carillion’s NEDs were market experts, they all served
on the five subcommittees as reported in Carillion’s 2015 annual
report (see Table 2.1): the Remuneration Committee, the Nomina-
tion Committee, the Business Integrity Committee, the Sustainability
Committee and the Audit Committee.
However, Carillion’s NEDs also played important roles in other
companies, making it difficult for them to devote enough time to
fulfilling their responsibilities on each committee. For instance, Alison
Horner, Chair of the Remuneration Committee, was also Chief People
Officer at Tesco. Andrew Dougal, Chair of the Audit Committee, was
also an NED for several firms, such as Victrex Plc (2015–2018), Creston
Plc (2006–2015) and Premier Farnell Plc (2006–2015). Ceri Powell,
Chair of the Sustainability committee, was also the Vice President of
Global Exploration for Royal Dutch Shell. Finally, Keith Cochrane
2 Carillion PLC 19
was the former CEO of Weir Group and Stagecoach Group and was
appointed as an interim CEO of Carillion in July 2017.
NEDs are vital to a company because they are hired to challenge the
company’s risk management and business strategies and scrutinise reck-
less executives. They bring objective and independent perspectives and
experiences through careers in different business environments. However,
there is a fundamental paradox in the position of NEDs: if they have too
many responsibilities in a firm, they will become part of the management
team and find it difficult to provide the desired independent opinions
and monitoring. However, if they have too few responsibilities, they may
exercise insufficient control to challenge the thinking of management.
Considering that all NEDs occupied important positions in other
companies, Murdo Murchison, Chairman of Kiltearn Partners, met
Philip Green in 2014 and 2015 and doubted that Carillion’s NEDs exer-
cised effective control over the top management team. He concluded
that Carillion’s NEDs could not provide convincing evidence of their
obligations to challenge the management team.
20 J. J. Chen
Carillion’s Auditors
External Auditor
The items cited above by KPMG were major concerns for Caril-
lion; however, KPMG made the wrong decision to accept Carillion’s
accounting treatment on revenue recognition, which was later found to
be misstated. Peter Meehan, who led Carillion’s external audit by KPMG,
said that KPMG had previously visited the construction sites in the UK,
the Middle East and Canada and inspected progress, concluding that
KPMG had taken adequate measures to deal with revenue recognition.
However, four months after signing the audit report, KPMG was
hired to conduct a full review of Carillion’s construction projects and
concluded that they were overvalued by £845 million, which contra-
dicted the information contained in the audit report. From the above
analysis, we can see that KPMG failed to identify Carillion’s consoli-
dated financial statements and therefore its real situation. As a result,
Carillion hinted that it could file a claim worth hundreds of millions of
pounds against KPMG (Fenn, 2020). According to the report published
by AccountancyAge in 2018, KPMG received £29 million in audit fees
from Carillion over 19 years,8 which led Rachel Reeves, Chair of the
Business, Energy, and Industrial Strategy (BEIS) Committee, to suggest
8See https://www.accountancyage.com/2018/05/16/auditors-in-the-dock-over-carillion-as-rep
ort-calls-for-big-four-break-up/.
2 Carillion PLC 21
that the audit ‘appears to be a colossal waste of time and money, fit only
to provide false assurance to investors, workers, and the public’.9
Internal Auditor
Carillion’s internal auditor was another Big Four firm, Deloitte, hired
to provide independent assurance of the efficacy and functioning of the
company’s governance, risk management and internal control processes
since 2009. According to a report published by AccountancyAge,
Deloitte received £11 million audit fees in total. Michael Jones, an inter-
national audit partner at Deloitte, was also heavily criticised for the
construction giant’s downfall. When asked whether Deloitte should also
take some responsibility for Carillion’s collapse, Jones said it was not
the auditor’s job to become involved in strategic decision-making and
that Deloitte was not responsible for verifying the figures presented by
Carillion (Marriage, 2018). However, the report of the Select Committee
concluded that Deloitte had failed in its risk management and financial
control role and had no knowledge of major issues with the company,
such as the contract disputes in Qatar:
After this series of scandals, auditors and the audit profession and
the regulator were in the line of fire. Specifically, KPMG and Deloitte
were lambasted for missing red flags at Carillion, and the UK’s Financial
Reporting Council (FRC) was criticised for failing to address concerns
over the construction giant’s accounts.10
10 See https://www.ft.lk/Financial-Services/FRC-The-watchdog-that-barked-too-late/42-658866.
2 Carillion PLC 23
Discussion Questions
1. Did Carillion expect too much from its NEDs before the collapse?
2. Discuss Carillion’s business model.
3. Since Arthur Andersen’s implosion in 2002, the Big Four accounting
firms (PwC, KPMG, Deloitte and Ernst & Young) have dominated
audits of major UK companies. Do you think that the economy needs
a competitive market for auditing and professional services to generate
trust for the public?
4. How would you divide the blame between the parties involved in
Carillion’s collapse? Should we blame Carillion’s board of directors
rather than KPMG and Deloitte and their advisers?
5. Discuss the effectiveness of Carillion’s Audit Committee.
6. Discuss the role of Carillion’s NEDs before the collapse.
References
Colley, J. (2018). Carillion Q&A: The consequences of collapse and what the
government should do next. The Conversation. https://theconversation.com/
carillion-qanda-the-consequences-of-collapse-and-what-the-government-sho
uld-do-next-90252/
Clarfelt, H. (2017). Carillion suspends dividend as balance sheet creaks.
Investors’ Chronicle. https://www.investorschronicle.co.uk/tips-ideas/2017/
07/13/carillion-suspends-dividend-as-balance-sheet-creaks/
Fenn, A. (2020). Carillion Plc v KPMG LLP & Anor. Atkin Cham-
bers Barristers. https://www.atkinchambers.com/carillion-plc-v-kpmg-llp-
anor-2020-ewhc-1416-comm/
26 J. J. Chen
Tesco Plc, the British multinational grocery and retail giant headquar-
tered in England, announced that its profits for the six months through
24 August 2014 were expected to be approximately £1.1 billion. On
22 September 2014, Tesco issued a correction stating that its previous
announcement had overstated its profits by approximately £250 million,
which was later revised to £326 million (Martin, 2016). This announce-
ment sent shock waves through various industries and caused an imme-
diate drop in the market value of Tesco’s shares and bonds estimated at
£2 billion (Bergin, 2014). In addition, government authorities such as
the Financial Reporting Council (FRC), the Serious Fraud Office (SFO)
and the Financial Conduct Authority (FCA) launched a full investigation
into Tesco’s false accounts.
In March 2017, Tesco agreed with the SFO to pay a fine of
£129 million to overstate its profits in 2014. In addition, the retailer
entered into a Deferred Prosecution Agreement (DPA) covering criminal
liability. Under the terms of the DPA, Tesco would not be prosecuted for
activities related to the false accounting charge if it fulfilled certain condi-
tions as to its future behaviour. Furthermore, Tesco agreed with the FCA
to compensate investors who had purchased Tesco’s securities between 29
© The Author(s), under exclusive license to Springer Nature 27
Singapore Pte Ltd. 2022
J. J. Chen, International Cases of Corporate Governance,
https://doi.org/10.1007/978-981-19-3238-0_3
28 J. J. Chen
August 2017 (when the false interim accounts were published) and 22
September 2017 (when the correction was published) for a total amount
payable of £85 million to avoid further sanctions. To cover the penalty
(i.e., the fine of £129 million and £85 million for shareholder compen-
sation), the Tesco Group took an exceptional charge of £235 million in
fiscal year 2017 (Ruddick & Kollewe, 2017).
Tesco’s corporate governance failure was one of the key factors that
sparked its accounting scandal. Specifically, Tesco’s financial statements
were found to have significantly misrepresented its profits and assets over
a period of at least two years. Therefore, it is interesting to examine which
part of Tesco’s corporate governance system holds the most responsibility:
its board of directors, its audit committee or its auditors.
1 See https://tesco-bst.com/tescoshistory/.
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series of operations or accidents that should deprive the earth
entirely of its forests would leave the atmosphere without a source
for its regeneration.
The use of the foliage of trees in renovating the atmosphere is not,
I believe, denied by any man of science. This theory has been proved
to be true by experiments in vital chemistry. The same chemical
appropriation of gases and transpiration of oxygen is performed by
all classes of vegetables; but any work in the economy of nature
assigned to vegetation is the most effectually accomplished by trees.
The property of foliage that requires carbonic-acid gas for its
breathing purposes, and causes it to give out oxygen, is of vital
importance; and it is hardly to be doubted that a close room well
lighted by the sun would sustain its healthful atmosphere a longer
time, if it were filled with plants in leaf, but not in flower, and
occupied by breathing animals, than if the animals occupied it
without the plants.
But there is another function performed by the foliage of trees and
herbs in which no chemical process is involved,—that of exhaling
moisture into the atmosphere after it has been absorbed by the roots.
Hence the humidity of this element is greatly dependent on foliage. A
few simple experiments will show how much more rapidly and
abundantly this evaporation takes place when the soil is covered with
growing plants than when the surface is bare. Take two teacups of
equal size and fill them with water. Place them on a table, and insert
into one of them cuttings of growing plants with their leaves, and let
the other stand with water only. In a few hours the water will
disappear from the cup containing the plants, while that in the other
cup will not be sensibly diminished. Indeed, there is reason to believe
that gallons of water might be evaporated into the air by keeping the
cup containing the cuttings always full, before the single gill
contained in the other cup would disappear. If a few cuttings will
evaporate a half-pint of water in twelve hours, we can imagine the
vast quantity constantly exhaled into the atmosphere by a single tree.
The largest steam-boiler in use, kept constantly boiling, would not
probably evaporate more water than one large elm in the same time.
We may judge, from our experiment with the cuttings, that a vastly
greater proportion of moisture would be exhaled into the atmosphere
from any given surface of ground when covered with vegetation, than
from the same amount of uncovered surface, or even of standing
water. Plants are indeed the most important existing agents of nature
for conveying the moisture of the earth into the air. The quantity of
transpiring foliage from a dense assemblage of trees must be
immense. The evaporation of water from the vast ocean itself is
probably small compared with that from the land which it surrounds.
And there is reason to believe that the water evaporated from the
ocean would not produce rain enough to sustain vegetation, if by any
accident every continent and island were deprived of its trees. The
whole earth would soon become a desert. I would remark, in this
place, that trees are the agents by which the superfluous waters of
the ocean, as they are supplied by rivers emptying into it, are
restored to the atmosphere and thence again to the surface of the
earth. Trees pump up from great depths the waters as they ooze into
the soil from millions of subterranean ducts ramifying in all
directions from the bed of the ocean.
LEAF OF HOLLY.
THE HOLLY.
In the month of July the wooded pastures are variegated with little
groups of shrubbery full of delicate white blossoms in compound
pyramidal clusters, attracting more attention from a certain downy
softness in their appearance than from their beauty. These plants
have received the name of Spiræa from the spiry arrangement of
their flowers. The larger species among our wild plants, commonly
known as the Meadow-Sweet, in some places as Bridewort, is very
frequent on little tussocks and elevations rising out of wet soil. It is a
slender branching shrub, bearing a profusion of small, finely serrate
and elegant leaves, extending down almost to the roots, and a
compound panicle of white impurpled flowers at the ends of the
branches. It is well known to all who are familiar with the wood-
scenery of New England, and is seen growing abundantly in
whortleberry pastures, in company with the small kalmia and the
swamp rose. It is a very free bloomer, lasting from June till
September, often blending a few solitary spikes of delicate flowers
with the tinted foliage of autumn.
THE HARDHACK.
The flowers of the purple Spiræa, or Hardhack, are conspicuous by
roadsides, especially where they pass over wet grounds. It delights in
the borders of rustic wood-paths, in lanes that conduct from the
enclosures of some farm cottage to the pasture, growing all along
under the loose stone-wall, where its crimson spikes may be seen
waving in the wind with the nodding plumes of the golden-rod and
the blue spikes of the vervain, well known as the “Simpler’s Joy.” The
Hardhack affords no less pleasure to the simpler, who has used its
flowers from immemorial time as an astringent anodyne. There is no
beauty in any part of this plant, except its pale crimson flowers,
which are always partially faded at the extremity or unopened at the
base, so that a perfect cluster cannot be found. The leaves are of a
pale imperfect green on the upper surface and almost white beneath,
and without any beauty. The uprightness of this plant, and the spiry
form of its floral clusters, has gained it the name of “Steeplebush,”
from our church-going ancestors.
THE HAWTHORN.
Few trees have received a greater tribute of praise from poets and
poetical writers than the Hawthorn, which in England especially is
consecrated to the pastoral muse and to all lovers of rural life. The
Hawthorn is also a tree of classical celebrity. Its flowers and
branches were used by the ancient Greeks at wedding festivities, and
laid upon the altar of Hymen in the floral games of May, with which
from the earliest times it has been associated. In England it is almost
as celebrated as the rose, and constitutes the most admired hedge
plant of that country. It is, indeed, the beauty of this shrub that
forms the chief attraction of the English hedge-rows, which are not
generally clipped, but allowed to run up and bear flowers. These are
the principal beauties of the plant; for its leaves are neither luxuriant
nor flowing.
The Hawthorn in this country is not associated with hedge-rows,
which with us are only matters of pride and fancy, not of necessity,
and their formal clipping causes them to resemble nature only as a
wooden post resembles a tree. Our admiration of the Hawthorn,
therefore, comes from a pleasant tradition derived from England,
through the literature of that country, where it is known by the name
of May-bush, from its connection with the floral festivities of May.
The May-pole of the south of England is always garlanded with its
flowers, as crosses are with holly at Christmas. The Hawthorn is well
known in this country, though unassociated with any of our rural
customs. Many of its species are indigenous in America, and surpass
those of Europe in the beauty of their flowers and fruit. They are
considered the most ornamental of the small trees in English
gardens.
The flowers of the Hawthorn are mostly white, varying in different
species through all the shades of pink, from a delicate blush-color to
a pale crimson. The fruit varies from yellow to scarlet. The leaves are
slightly cleft, like those of the oak and the holly. The flowers are
produced in great abundance, and emit an agreeable odor, which is
supposed by the peasants of Europe to be an antidote to poison.
SUMMER WOOD-SCENERY.
CATKIN OF OAK.
OAK LEAVES.
THE OAK.
If the willow be the most poetical of trees, the Oak is certainly the
most useful; though, indeed, it is far from being unattended with
poetic interest, since the ancient superstitions associated with it have
given it an important place in legendary lore. It is not surprising,
when we remember the numerous benefits conferred on mankind by
the Oak, that this tree has always been regarded with veneration,
that the ancients held it sacred to Jupiter, and that divine honors
were paid to it by our Celtic ancestors. The Romans, who crowned
their heroes with green Oak leaves, entitled the “Civic Crown,” and
the Druids, who offered sacrifice under this tree, were actuated by
the same estimation of its pre-eminent utility to the human race.
When we consider the sturdy form of the Oak, the wide spread of its
lower branches, that symbolize protection; the value of its fruit for
the sustenance of certain animals; and the many purposes to which
the bark, the wood, and even the excrescences of this tree may be
applied,—we can easily understand why it is called the emblem of
hospitality. The ancient Romans planted it to overshadow the temple
of Jupiter; and in the adjoining grove of oaks,—the sacred grove of
Dodona,—they sought those oracular responses which were
prophetic of the result of any important adventure.
To American eyes, the Oak is far less familiar than the elm as a
wayside tree; but in England, where many
“... a cottage chimney smokes
From betwixt two aged oaks,”