IMPORTANT ACTION REQUIRED: POLICY ON PAYMENT AND LOYALTY CARD TRANSACTIONS

June 8, 2018

TO: ALL SHELL MINDANAO RETAILERS

FROM: SHELL RETAIL- MINDANAO

RE: SIGNING OF ASSURANCE LETTER FOR POLICY ON PAYMENT AND LOYALTY CARD TRANSACTIONS

Dear Retailers,

This is to reinforce the policy on Shell Card, Shell Partner Card, SM Advantage Card (SMAC) and Pepeng Pasada
Club Card (PPC):

• Shell Card and Shell Partner Card accounts are not allowed to receive any other pricing support
subsidized by Shell (Coastals, Price-offs, PPC).
• Coastals, Price-offs, PPC discounts will be removed once existing accounts are converted to Shell Card
or Shell Partner Card.
• Customers holding multilple Payment and Loyalty Cards (Shell Card, Shell Partner Card, SMAC, PPC)
must only use one card per transaction. Please see diagram below:

Violations to these guidelines will have corresponding sanctions in reference to Shell Policies and Guidelines.
 IMPORTANT ACTION REQUIRED: POLICY ON PAYMENT AND LOYALTY CARD TRANSACTIONS

CONFIRMATION OF UNDERSTANDING

This is to confirm that I, Ms./Mr. ____________________ (Complete Name) of _____________________

(sold-to name and number) have been properly engaged by _______________________, Retail Territory
Manager on the Policy on Payment and Loyalty Cards Transactions. I further acknowledge that:

1. I will ensure that NO SHELL PRICING SUPPORT will be given to any Shell Card or Shell Partner Card (Shell
Fleet Card) customers.

2. I will make sure that only either payment OR loyalty card will be used for every transaction.

3. I will appropriately train and coach my staff to inform potential customers of the said policy.

4. I will implement tight controls to ensure compliance to these policies and conduct random audits to deter
potential fraudulent transactions including connivance between the site staff (FSC, Cashier, etc.) and
customer.

5. I will report to my Retailer/ Territory Manager any fraudulent act that will happen in my station concerning
this.

Signed by: Witnessed by (RTM):

___________________

Signature over Printed Name

Date: ______________