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MUBI and the Curation
Model of Video on
Demand
Mattias Frey
MUBI and the Curation Model of Video on
Demand
Mattias Frey
© The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer
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Acknowledgements
v
Contents
1 Introduction 1
References145
Index163
vii
List of Figures
ix
List of Tables
xi
CHAPTER 1
Introduction
1
Johnson (2019, 147) quotes a BBC executive who uses much the same rhetoric as that
we shall see of MUBI, BFI Player and others: the BBC “can compete with new OTT services
because we have people with editorial judgement. My view is, people plus data beats data,
and people plus data beats people.”
1 INTRODUCTION 5
(and used 4.2) SVOD services; UK usage increased from 1.7 to 2.6 sub-
scriptions in the same period (Gladher 2017; Broughton 2017; Dixon
2019; Albergotti and Ellison 2019). Many of these boutique services,
including MUBI and Shudder, also became available via Amazon as à la
carte “channels.”
Despite the many different SVOD services offering various permutations
of content in any given territory, we can understand and divide these
platforms into two broad categories, which in turn have distinct business
models, modes of content presentation and recommendation, and audi-
ence address. According to Amanda Lotz (2017, 24–26), for example,
two general strategies inform such portals. The first is a “conglomerated
niche strategy,” such as that pursued by large warehouse-style platforms,
whose offerings intend to service the tastes of a variety of distinct audience
segments. In other words, Netflix collects many small groups of people
who may be respectively most interested in sci-fi, horror, romcoms, binge-
worthy British series, Nordic noir and so on. The company then presents
a unique home screen to each of these users that highlights the sort of
content to which they have previously shown predilections, hiding most of
the rest. The second is the “audience strategy” (“curating content to meet
the needs of a specific audience or audience tastes”), in other words,
assembling a clear, coherent and narrower brand of content, for example
primarily or exclusively offering art films or reality series or horror flicks or
Bollywood or LGBTQ-themed content. In this book I will flesh out these
categories and speak, respectively, of two general sides of the SVOD spec-
trum: “algorithm-informed services” and the more niche “curation-style
platforms.”
There is no shortage of press accounts and academic scholarship
surrounding VOD as a concept (Lotz 2017; Robinson 2017; Johnson
2019) and in particular on the larger, warehouse-style, algorithm-informed
services such as Netflix or Amazon (e.g. Thompson 2008; Hallinan and
Striphas 2014; McDonald and Smith-Rowsey 2016; Barker and Wiatrowski
2017; Jenner 2018; Frey 2021). These companies command economies
of scale in content (thousands of licensed or original productions) and
wide swathes of audiences (Netflix boasted of over 200 million members
in early 2021), which they address with algorithmic recommender sys-
tems. These computational programmes weigh users’ behavioural data
with formulas that link users to other similar users (or users to similar
content to that which they have already shown interest) to predict and
present future consumption choices. The promise of these systems is
6 M. FREY
personalised film or series tips, derived from the wisdom of crowds and
tailored to the individual user.
Here, however, I seek to account for the other, less examined end of
the SVOD spectrum: the curation-style platform, focussing above all on
MUBI as a case study. The basic task of such services is the same as their
algorithm-informed counterparts: to provide users with enough satisfac-
tory content to continue subscribing, and to present that content in a way
that is manageable and attractive, rather than overwhelming. And yet their
messaging around the purpose and technology of their content presenta-
tion and recommendation could hardly be more different. Curation-style
providers purport to promote discovery rather than confirming existing
predilections, to elevate and widen taste, to keep up with the latest trends,
to provide a forum for the open- and like-minded, to bestow distinction
(often venerating content as art, rather than mere “content”) and above
all to galvanise decision-making in a more human and humanist form.
In contrast to the lavish attention on Netflix and company, scholarly
regard of MUBI and curation-style providers has been scant and piece-
meal. The few smart takes deserve mention here. Dina Iordanova and
Stuart Cunningham (2012) delivered a key early contribution in the form
of an edited collection of interviews and essays that delved into prime
movers such as Jaman and MUBI. Back then, with VOD in its infancy and
several years before the worldwide rollout of Netflix, predictive hopes and
fears of “disruption” (of film distributors’ and cinema exhibitors’ existing
business practices) were still central to most of the scholarly discussions.
More recently, two articles have examined aspects of MUBI in greater
depth. Hessler (2018) analyses MUBI Social, a forum that formed part of
the service’s early effort to create an interactive user community, arguing
that its shuttering evinced a larger demise of democratic dialogue on the
platform. My short book will elaborate on these insights, providing a full
account of the service’s evolving credibility building, social networking
and overall user address—and how these elements remain essential to the
overall curation-style business model and marketing rhetoric. In turn,
Smits and Nikdel (2019, 22) have provided a useful overview of how
MUBI’s ethos and acquisitions and distribution strategies in the special-
ised film market recall “conventional traditions and practices of linear and
physical media delivery formats.” This conclusion, as well as their clear-
eyed revision of MUBI beyond early utopian rhetoric on VOD, serves as
an important point of departure for my own investigation. My treatise
recognises and emphasises how the real-world practices of streaming
1 INTRODUCTION 7
and items from newspapers and the trades, the latter, influenced by cultural
studies, uses interviews to explain larger sociocultural issues. Like an alloy,
this admixture of methods strengthens the rigour and integrity of the
individual parts, with the aim of providing a fuller account and more
confident conclusions about MUBI and curation-style providers’ integral
features and their place within the larger media landscape.
By way of preview to the book and its overall structure, Chap. 2 sets the
scene by exploring curation as a contemporary cultural discourse. It illu-
minates how the concept ties into current self-help simplicity rhetoric and
reacts to long-standing and historical perceptions of “too many films” and
cultural surplus. Chapter 3 extends this discussion by outlining how cura-
tion has been theorised as a potent business model in digital culture and
how a few such exemplary VOD services consciously avail themselves of
the curation discourse in the structure of their consumer offer and
branding.
Chapters 4, 5 and 6 undertake a sustained case study of MUBI, which
claims to be the world’s largest curation-style art film SVOD service, by
examining trade press, industry documents, interviews with executives,
interface design, marketing messages, audience data and other sources.
Specifically, Chap. 4 narrates MUBI’s historical trajectory from arthouse
aggregator with weak forms of recommendation to a full embrace of a
thirty-film curation model. It simultaneously details the company’s busi-
ness model transformation, establishment of credibility within the (art)
film industry via partnerships and deal-making, and finally vertical forays
into original co-productions, DVD distribution and theatrical exhibition
partnerships. The company has thereby assumed traditional functions of
festivals, repertory cinemas, indie studios and arthouse distributors. In
turn, Chap. 5 dissects MUBI’s web and app interface, illuminating how
the service attempts to consolidate a taste community by reactivating and
modernising traditional recommendation models and inscribing a digital-
culture, neo-liberal, neo-Habermasian form of gatekeeping. Chapter 6
concludes the case study by offering a mixed-method, multimodal analysis
of MUBI’s audience. This analysis reveals, among other insights, how the
company has cultivated a relatively young, culturally omnivorous and
tech-savvy arthouse-style audience with a thirst for thorough contextual
information and a high trust in traditional human expertise, such as
onscreen recommendations and critics’ reviews.
Finally, Chap. 7 deliberates on the sustainability of the curation model
and the extent to which algorithmic and curation-style VOD providers in
1 INTRODUCTION 11
References
Albergotti, Reed, and Sarah Ellison. 2019. Apple Auditions for Hollywood: The
Making of a Streaming Service. Washington Post, 22 March. https://www.
washingtonpost.com/technology/2019/03/22/apple-auditions-hollywood-
making-streaming-service/?noredirect=on.
Alexander, Neta. 2016. Catered to Your Future Self: Netflix’s ‘Predictive
Personalization’ and the Mathematization of Taste. In The Netflix Effect:
Technology and Entertainment in the 21st Century, ed. Kevin McDonald and
Daniel Smith-Rowsey, 81–97. New York: Bloomsbury.
Bailey, Jason. 2021. ‘Margaret,’ ‘American Animals’ and More Streaming
Alternatives. New York Times, 25 January. https://www.nytimes.
com/2021/01/25/movies/margaret-a merican-a nimals-s treaming-
movies.html.
Barker, Cory, and Myc Wiatrowski. 2017. The Age of Netflix: Critical Essays on
Streaming Media, Digital Delivery and Instant Access. Jefferson, NC:
McFarland.
Behr, Rafael. 2017. Algorithms Outdo Us. But We Still Prefer Human Fallibility.
Guardian, 23 August. https://www.theguardian.com/commentisfree/2017/
aug/23/algorithms-human-fallibility-technology-machines.
Bhaskar, Michael. 2016. In the Age of the Algorithm, the Human Gatekeeper is
Back. Guardian, 30 September. https://www.theguardian.com/technol-
ogy/2016/sep/30/age-of-algorithm-human-gatekeeper.
Broughton, Richard. 2017. Forget Cord-Cutting and Focus on Doubling-Up.
Ampere Analysis, 10 April. https://www.ampereanalysis.com/blog/
ffa3397a-31a5-47ce-9ba4-566e9a9a2848.
Cheney-Lippold, John. 2017. We Are Data: Algorithms and the Making of Our
Digital Selves. New York: New York University Press.
Dixon, Colin. 2019. Keep My Customer—Why Consumers Subscribe to, Stay
with, Cancel, and Come Back to Online Video Services. nScreenMedia, 26
March. https://nscreenmedia.com/keep-my-customer/.
Freeman, Matthew. 2016. Industrial Approaches to Media: A Methodological
Gateway to Industry Studies. London: Palgrave Macmillan.
12 M. FREY
Frey, Mattias. 2021. Netflix Recommends: Algorithms, Film Choice, and the History
of Taste. Oakland: University of California Press.
Gladher, Daniel. 2017. Can’t See the Acorns for the Trees? Amazon’s Channels
Initiative Helps Niche SVoD Visibility. Ampere Analysis, 1 June. https://www.
ampereanalysis.com/blog/64a229cd-93e6-42f5-bafc-d55ca4f1f745.
Gubbins, Michael. 2012. Digital Revolution: Active Audiences and Fragmented
Consumption. In Digital Disruption: Cinema Moves On-line, ed. Dina
Iordanova and Stuart Cunningham, 67–100. St. Andrews: St. Andrews
Film Studies.
Hallinan, Blake, and Ted Striphas. 2014. Recommended for You: The Netflix
Prize and the Production of Algorithmic Culture. New Media and Society 18
(1): 117–137.
Havens, Timothy, Amanda D. Lotz, and Serra Tinic. 2009. Critical Media Industry
Studies: A Research Approach. Communication, Culture and Critique 2
(2): 234–253.
Herbert, Daniel, Amanda D. Lotz, and Aswin Punathambekar. 2020. Media
Industry Studies. Cambridge: Polity Press.
Hessler, Jennifer. 2018. Quality You Can’t Touch: Mubi Social, Platform Politics,
and the Online Distribution of Arthouse Cinema. Velvet Light Trap 82: 3–17.
Holt, Jennifer, and Alisa Perren, eds. 2009. Media Industries: History, Theory, and
Method. Chichester: Wiley-Blackwell.
Iordanova, Dina, and Stuart Cunningham, eds. 2012. Digital Disruption: Cinema
Moves On-line. St. Andrews: St. Andrews Film Studies.
Jenner, Mareike. 2018. Netflix and the Re-invention of Television. Basingstoke:
Palgrave Macmillan.
Johnson, Catherine. 2019. Online TV. Abingdon: Routledge.
Kreizman, Maris. 2017. An Algorithm Isn’t Always the Answer. New York Times,
24 November. https://www.nytimes.com/2017/11/24/opinion/sunday/
holidays-gifts-algorithms-online-dating.html.
Lotz, Amanda D. 2017. Portals: A Treatise on Internet-Distributed Television. Ann
Arbor, MI: Maize.
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and Entertainment in the 21st Century. New York: Bloomsbury.
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Me, They Were a Lifeline. Guardian, 19 July. https://www.theguardian.com/
commentisfree/2018/jul/19/video-shops-netflix-blockbuster.
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Reinforce Racism. New York: New York University Press.
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London: Penguin.
1 INTRODUCTION 13
Paul, Pamela. 2017. Save Your Sanity. Downgrade Your Life. New York Times,
18 August. https://www.nytimes.com/2017/08/18/opinion/sunday/
technology-downgrade-sanity.html.
Perren, Alisa. 2013. Rethinking Distribution for the Future of Media Industry
Studies. Cinema Journal 52 (3): 165–171.
Robinson, M.J. 2017. Television on Demand: Curatorial Culture and the
Transformation of TV. New York: Bloomsbury.
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movies/18scot.html.
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the Curation of On-Demand Film. Studies in European Cinema 16 (1): 22–37.
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Old Media in the Digital Age. New York: Portfolio/Penguin.
CHAPTER 2
1
On the history of studio film libraries, see Hoyt (2014).
18 M. FREY
2
For an account of film festival periodisation by which curation became a central concern,
see De Valck (2007, 167–170, 2012, 29–32). For an example of the curator-as-author line,
see Cousins (2013).
2 CURATION AS DISCOURSE, TREND AND CULTURAL SALVE 19
somewhat empty cipher in the early twenty-first century, one hardly iso-
lated to film and also encompassing music, food, material objects and
so forth.
In digital-humanities power searches, in research librarians’ data-
storage conferences and in web developers’ instruction manuals on digital
curation, the term has achieved an increasingly inflationary currency, with
many diverse activities being subsumed under this rubric (e.g., Sabharwal
2015; Gardiner and Gere 2010; Johnston 2017; Valenza 2014; Anderson
2015; Betts and Anderson 2016). Apple speaks of “Curated Computing”
to describe the process of selecting (or rejecting) iPhone applications for
its online store (Van Buskirk 2010). These days, the word describes how
Facebook or Google News collates news outlets’ items in users’ feeds, or
how Pandora or Spotify organises music. Online marketers use software
tools to effect “content curation,” in other words “the process of sifting
through all the various sources of content on the web to compile a list of
the most informative or interesting pieces to then share with your target
audience” (De Cunha 2017), a task charged to a newly coined profession,
“Learning Curators” (Bower n.d.). Ross Harvey (2010, 7) contends that
curation is an “inclusive” term that incorporates but transcends mere
archiving or preservation by both adding value to content as well as
addressing a range of processes over the lifecycle of digital content (rather
than at a single point in time), akin to a “digital stewardship.” Bachelor
and Master courses in curation (or overarching fields such as “Culture,
Criticism and Curation,” which Central St Martins University of the Arts
London offers) have proliferated in recent years. Travel itineraries are no
longer planned but rather “carefully curated,” and the word is applied to
furniture, cosmetics, restaurant menus, clothing lines, recipes, Instagram
shares and YouTube cat videos. In turn, the term has faced disparagement
in the news media and parody from comedians as one of today’s most
overused and misused words (Rosenbaum 2014; Bhaskar 2016, 3–4). In
a recent New York Times article (Stoppard 2020), the US-American paper
of record declared that “Everyone’s a Curator Now,” posing the conun-
drum that if “everything is ‘curated,’ what does the word even mean?”
Film culture has proved no exception to the rule; its usage carries a
similarly ambiguous halo. The Film Curation MA degree at the University
of Glasgow is one indicator: “The MSc in Film Curation offers you the
opportunity to explore film programming in a variety of theoretical,
2 CURATION AS DISCOURSE, TREND AND CULTURAL SALVE 21
historical and practical contexts.”3 One wonders if this is not film pro-
gramming, by another name? In fact, scanning contemporary film trade
papers, whole sets of activities now come under the lexical auspices of
curation. In a recent article about the supposed current overproduction of
films, various industry insiders deploy the word to describe at least four
different activities and agents. The CEO of a Scandinavian distributor, for
instance, refers to the “audience as the curator,” to express how consumer
choices determine which films will succeed or fail, a primitive idea expressed
in much less lofty terms for most of film history; a bureaucrat working for
Eurimages, the European cinema subsidy fund, calls himself a “curator”
(Mitchell 2017). From festival selectors to funding bodies to distribution
companies, the feared “gatekeeper” now re-emerges as the friendly,
democratic-yet-upmarket “curator.”
In film scholarship, activities that have traditionally and routinely been
referred to as “archiving,” “preservation,” “programming,” “collection,”
“cataloguing,” “documentation,” “selection” or “buying/acquiring”
now bear the catch-all phrase. The historians, programmers, archivists and
self-professed “film curators” Paolo Cherchi Usai et al. (2008, 5) differen-
tiate curating from archiving by virtue of intellectual added value: “inter-
pretation is what differentiates a collecting body from a mere repository of
audiovisual content.” After hours of dialogues, transcribed over 230
pages, they agree on a working definition of film curatorship as the “art of
interpreting the aesthetics, history, and technology of cinema through the
selective collection, preservation, and documentation of films and their
exhibition in archival presentations” (231).
Curation, as a discourse today, is fundamentally Janus-faced: old and
new, highbrow but democratic and accessible, tech-savvy yet nostalgically
authentic. It looks back to the great-works selection processes that prom-
ise enlightenment to the follower, absorbing the status of the gallery and
museum circuit. But it also appropriates the digital-culture language of
the present and supposed future, the data and content curation of today’s
computer programming. A less threatening placeholder for “taste,” a term
laden with hierarchical associations about class and cultural authority, and
anathema to pseudo-democratic new-media rhetoric, “curation” contains
multiple points of attraction that gesture to a politics of authenticity, a
potential economy of consumer desire and cultural mediation. Subject to
hyperinflation, the “curation” cultural currency nonetheless retains an
3
See http://www.gla.ac.uk/postgraduate/taught/filmcuration/.
22 M. FREY
gatekeeping and social atomisation in film and television culture. And yet,
we should remember, Toffler’s ideas were hardly unprecedented even in
1970: they constitute one marker in a long genealogy. In an essay on the
“Cult of Distraction” (1926) and several others (e.g. 1927), cultural critic
Siegfried Kracauer illuminated a world of mass communications—includ-
ing cinema, photography and illustrated daily newspapers—designed to
elicit an overstimulation of the senses. This sentiment was shared among
various thinkers in 1920s Weimar Germany, for example Martin
Heidegger’s (1927) critique of modern technology and the loss of con-
templative perception. And yet these sign-of-the-times treatises on specific
matrices of new entertainment offerings and sociopolitical constellations
echo a longer historical trajectory of similar observations. Already in 1903
sociologist Georg Simmel diagnosed a fragmented urban culture and
mental life riddled and oversaturated with the trappings of technological
innovation. In the nineteenth century, following Industrial Revolution
moral panics about cold capitalist overproduction, leading Victorian think-
ers in England wrote invectives that considered the sprawling intellectual
interests of new university departments and their associated scholarly jour-
nals as a danger to a cohesive public sphere (D. Williams 2006, 24). Others
(Frey 2015, 14–17, 141–143) have detailed film critics’ long-standing and
recurrent worries about a fragmented cultural landscape. Indeed, histori-
ans have demonstrated how perceptions of information overload date back
even prior to Seneca’s first-century pronouncements on the overabun-
dance of books and the need to read selectively. The fourteenth-century
philosopher Jean Buridan was already profoundly worried about informa-
tion overload in decision-making, inspiring later ruminations on the sub-
ject (Zupko 2003; Lipowski 1970). By the late antiquity and early modern
period there were already numerous well-developed strategies to navigate
the perceived surfeit of information via recommendation systems, includ-
ing digests, indexes and compendia, prototypes of today’s filtering, “data
mining,” aggregators and “content curation” (Blair 2010a, b). In sum,
today’s buzzwords of information anxiety, data glut, infoxication, cogni-
tive overload, FOMO (fear of missing out) or data smog reanimate a long
tradition of o-tempora-o-mores concern about having to manage too much
information and too many media choices—not to mention the elites’ pre-
occupations about choreographing perceptions of cultural value. Clearly,
and already for thousands of years, it has been impossible to consume even
a fraction of extant media content, whether books or audiovisual media.
28 M. FREY
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30 M. FREY
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CHAPTER 3
curation business: “The fact that TV Guide has been known to make larger
profits than all four broadcast networks combined suggests that the value
of information about information can be greater than the value of the
information itself.” Indeed, according to Eli Pariser (2011, 67), compared
to traditional “push” delivery systems such as linear broadcast television,
the “problem” is that “pull” technology, such as the web or VOD, “is
actually a lot of work. It requires you to be constantly on your feet, curat-
ing your own media experience. That’s way more energy than TV requires
during the whopping thirty-six hours a week that Americans watch today.”
Cultural recommendation—despite prevalent death-of-the-critic worries
and new-media kill-the-gatekeeper rhetoric—is a promising growth
industry.
Numerous theoretical ideas have arisen to explain or predict how the
logic of curation can add value to consumers’ lives and thus help busi-
nesses extract new revenue sources. According to these theories, in an era
in which overwhelmed consumers are too busy to “read back issues of
Cahiers du Cinéma” (Vanderbilt 2016, 51) or otherwise research which of
the many films, series and fuzzy bunny YouTube clips they should bother
watching, a whole business market awaits to help consumers whittle down
their expanded media options.
These theories attempt to show how new media affect patterns of cul-
tural production, consumption and distribution, and in particular how
they might incentivise niche or blockbuster products, respectively. To be
sure, the debate is not uncontested, for example between the “long tail”
of niche cultural goods and the “winner-takes-all” blockbuster model of
making huge bets on a small number of potential hits (e.g. Anderson
2004; cf. Elberse 2013). And yet each takes the business of entertainment
production and distribution as its point of departure, and the internet and
new technologies as its catalysts. Faced with an explosion of production,
these grand narratives seek to explain how these items can be bundled and
harnessed to reach audiences and achieve profits. If there are a potentially
infinite number of cultural productions on offer, how many and which
should be supplied with what level of capital support to bring them to the
attention of audiences? Business paradigms about taming and profiting
from an unprecedented wealth of product and information, each recom-
mends amassing critical volumes in aggregate or otherwise filtering pre-
cisely in a zero-sum neo-liberal economy.
Perhaps the most prominent and widely discussed of these theories was
Wired editor Chris Anderson’s “long tail.” In a 2004 article, a 2006 book
3 THE CURATION BUSINESS MODEL 35
and a 2009 updated revision, Anderson envisions a bright future for inter-
net retailers and all those who sell niche products in bulk. Anderson’s
“long tail” model is essentially a curation economics: aggregated selection
together with good search functions and recommender systems will unlock
new value by matching niche products and niche tastes.
According to Anderson, digital distribution innovations hail the end of
the blockbuster age; companies that achieve economies of scale by allow-
ing consumers to find and purchase deep-catalogue cultural items will
flourish. Their cumulative aggregation will henceforth outpace high-risk
wagers on top-ten pop hits and tent-pole movies. Like many other gurus,
Anderson’s ideas—so influential that his book itself became a blockbuster
bestseller—coalesced around assumptions of cultural surplus and fragmen-
tation. Once consumers have a whiff of bespoke narrowcasting, Anderson
posits, they will reject four-quadrant, one-size-fits-all mass address. A for-
merly docile public, happy to share watercooler chitchat about Leave It to
Beaver (1957–1963) or wonder who shot J.R., has fractured into an
immediate-gratification-only “mass of niches” (2009, 5). To be sure,
Anderson admits, divergent tastes have always bubbled beneath the veneer
of mass-media pop culture. It is only in the digital age, however—via
algorithm-equipped recommendation systems, the ability to amass huge
central storage facilities (to replace neighbourhood bricks-and-mortar
retail outlets) and concomitant lowered price points—that satisfying con-
sumers’ more finicky predilections has become economically viable.
Anderson singles out a number of sign-of-the-times “long-tail compa-
nies.” Whereas a local Blockbuster could only stock 3000 titles, the
internet-based DVD-by-post Netflix could hoard 90,000 films and poten-
tially many more as a streaming site (23). Whereas yesterday’s cinemas and
video stores needed to focus on lowest common denominators because
their screening times, seats or shelf space were finite, digital distribution
has allowed big-boy outfits such as Amazon and Apple’s iTunes to stock
and profit from obscure backlists.
Anderson heralds a cultural landscape where hidden gems are ripe for
discovery, cultural hierarchies overturn, tyrannies of locality vanish and
consumers become empowered to break through corporate gatekeepers.
It is a model that—in the vein of Yochai Benkler (2006), Henry Jenkins
(2006) and other digital-democracy champions—assumes an active con-
sumer, networked sharing, satisfied niche communities, tailored content,
limitless selection and a cornucopia of media diversity (Anderson 2009, 7;
cf. Turow 1997, 3). According to Anderson (2009, 52–57), three forces
36 M. FREY
of the new media revolution will engorge the far end of the demand
curve—the long tail—and balance off the blockbuster’s hitherto heavy
head. First, democratised production (e.g. digital video cameras, desktop
editing programs) lengthens the tail. Second, democratised tools of distri-
bution (aggregators like Amazon, eBay, iTunes, Netflix and YouTube)
results in greater access to niche content, which fattens the tail. Third,
recommendation filters connect supply and demand and shepherd busi-
ness from hits to niches.
The long-tail theory meshed well with other breathless assessments
(e.g., Greenleigh 2014) of the internet’s ability to bypass gatekeepers and
inspired many fans in the tech community, such as Google’s CEO Eric
Schmidt. It also gained considerable traction in the commentariat and the
academy. After all, the long tail represented the fulfilment of a coveted
dream: that cult fandom was swelling into a critical mass (Jenkins 2006,
263). An army of academics—from film, media, economics and business
departments alike—mobilised empirical data to support Anderson’s pro-
nouncements. They offered evidence about how the demand for difficult-
to-pronounce and niche erotica products increased when offered online or
how the concentration of top-100 DVD rentals reduced from 85 per cent
in bricks-and-mortar stores to 35 per cent on internet platforms (Goldfarb
et al. 2015; Zentner et al. 2013; Smith and Telang 2016, esp. 70–73).
Television scholars pointed to the quickly increasing and potentially
boundless proliferation of digital cable channels as proof of the long tail
(Curtin and Shattuc 2009, 119–120). Still others poured attention on the
inventory and balance sheets of Amazon as demonstrations of long-tail
demand and business success in an age of excess. The number of new book
titles had rocketed from 122,000 (in 2000) to 560,000 (in 2008) to 3.1
million (in 2010) and the number of new albums had quadrupled in this
period; yet between a third and a half of Amazon’s sales came from titles
for which even the largest physical bookstores and record shops would not
have had room. These facts lead Michael D. Smith and Rahul Telang
(2016, 67) to conclude that there is “strong evidence that online consum-
ers had a great appetite for obscure titles.” Indeed, one could argue that
the very existence and success of companies like Amazon and eBay and
niche breakouts like Fifty Shades of Grey demonstrated the viability of a
long-tail business model. Advocates like Smith and Telang (70) predicted
that profitability would follow those aggregators and curators who pursue
the long tail: “If consumers derive an enormous amount of value from
being able to find obscure products that match their tastes, as we have
3 THE CURATION BUSINESS MODEL 37
found that they do, that opens up many business opportunities for firms
that can create these matches.” Because of this new market for a wide array
of niches, the logic goes, more media producers and retail companies will
be able to sustain themselves financially with the production and distribu-
tion of niche products, leading in a virtuous circle to increased develop-
ment of such products, whether chanting monk records or art films.
It is important to emphasise that although Anderson’s theory focussed
on niche cultural items (rather than blockbusters), he explicitly linked
these items to large-scale selection and AI-assisted matchmaking. For this
reason, Amazon’s retail arm and Netflix’s DVD-by-post operation (which
maintained a selection ten times the size of its streaming service) func-
tioned as key examples. In contrast, however, other theories downplayed
Anderson’s points about mass aggregation and algorithmic recommend-
ers, explicitly tying curation economics with the cultural trends towards
minimalism outlined in Chap. 2. Indeed, one of Bhaskar’s (2016) most
resonant points revolves around curation’s business prospects and how
canny businesspeople have sought to derive profit by offering less. He
asserts that—after the Industrial Model of Selection, a Fordist business
model based on mass production of a limited selection of goods marketed
to mass consumers—a Curated Model of Selection, “one of the major
business transitions of our time,” now dominates: “more producers and
products, but more expertly matched to consumers” (99–100). According
to Bhaskar (99), selection “isn’t just a necessary part of doing business;
selection is a primary asset. Selection isn’t an afterthought; it’s the priority.
Selection is no longer a by-product of being a retailer; it is the point of
being a retailer.”
Chapter 7 will evaluate the claims of Anderson and others and show
that, by and large, many curation-style VOD services have failed as busi-
nesses. Nevertheless, such theories of recommendation and exchange help
us understand the intentions of VOD business models and marketing
rhetoric, as well as their potential user appeal.
Indeed, a whole breed of VOD services have sought to turn their com-
parative disadvantage in terms of content acquisition volume into a com-
petitive advantage by using a curation business model that emphasises the
quality, rather than quantity, of its offerings. In 2020, the European
Audiovisual Observatory (Grece and Pumares 2020, 16–17) found 185
SVOD and 138 TVOD platforms operating in the EU-27, determining
that while “multi-country TVOD services seemed to focus on offering a
large choice to their customers, proposing recent and catalogues [sic]
38 M. FREY
films, several national TVOD and SVOD services had more a logic of
curation.” The report revealed that TVOD catalogues had seven times the
median number and five times the mean number of film titles that the
SVOD catalogues offered.
To be sure, the precise nature and branding of each portal’s content
varies: some services concentrate on a single genre or format, others on a
geographical region or cultural heritage, while still others focus on demo-
graphic or niche-taste groups. The profiles range from niche horror, real-
ity TV, anime and documentary platforms, to specialists for African cinema,
Latin American series and Bollywood, to those services aimed at the
LGBTQ community and even British royal family enthusiasts (e.g., Saner
2017). Yet all promise to fill in the gaps of generalist, warehouse-style
platforms such as Netflix and Amazon: to offer more distinct, diverse,
focussed or perhaps higher-prestige content, but above all to provide a
community of (taste) identity and often the positive presentation of scar-
city. For instance, Jaman (founded in 2007) brought Bollywood, European
arthouse and American independent films to interested users in a host of
worldwide territories; seven leading film festivals launched DocAlliance
(from 2008), a platform for documentaries. Fandor (from 2010) used a
revenue-sharing model to distribute silent and classic films, arthouse and
independent fare, as well as documentaries and shorts. Filmatique emerged
in 2016 to offer one new (usually recent, usually non-English-language)
film per week, while Nicolas Winding Refn’s byNWR.com promised a
revolving program of exploitation films from the ragamuffin director’s
personal collection, cleaned up and made streaming-ready by the Harvard
Film Archive. MUBI was founded in 2007 under the name The Auteurs,
concentrating squarely on contemporary and classic arthouse feature films.1
Not only has curation as a concept informed these companies’ business
models and inflected their strategic decisions as well as day-to-day activi-
ties; it forms the core of marketing strategies, investment pitches, interface
design and recommendation explanations. FilmStruck’s “tightly curated
rotation of about 500 films at a time” and MUBI’s “heavily curated”
thirty-film selection have figured prominently in these companies’ press
releases, adverts, interviews and promotional materials as a key reason to
subscribe. One MUBI advert, a white text in all caps, succinctly summed
up its appeal to those suffering from choice overload: “IF YOU’VE EVER
1
For chronicles and timelines of the fitful history of early digital distribution enterprises,
see Cunningham and Silver (2012, 2013).
3 THE CURATION BUSINESS MODEL 39
“The negro must be allowed to vote, and his vote must be counted;
otherwise, so sure as there is a God in heaven, you will have another
war, more cruel than the last, when the torch and dagger will take the
place of the muskets of well-ordered battalions. Should the negro strike
that blow, in seeming justice, there will be millions to assist them.”