Company Profile

About Us:

Founded in 2014, Jolivin Consolidated

Limited recognized the growing need for
strategic customer experience
solutions. With the rise of technology,
traditional customer interaction has
declined, leaving some employees
unprepared to deliver the personalized
service today's customers expect.

Vision: To equip organizations with ethical

tools and best practices to maximize staff
potential ensuring delivery of excellent
customer experience.

Mission: Jolivin Consolidated Limited is dedicated to making exceptional customer

experiences your organization's natural habit.

Building Customer-Centric Businesses

 Our Core Values:
Integrity: We conduct ourselves with honesty
and transparency in all interactions.
Transformation: We are committed to empowering
organizations and individuals to achieve their full
potential.
Accountability: We take ownership of our actions
and strive for continuous improvement.
Partnership: We believe in building strong,
collaborative relationships with our clients.
Spark: We bring a touch of fun and enthusiasm
to our work, fostering a positive and engaging
experience.

Investing in Your Organization with

Jolivin Consolidated Limited:
Increased customer satisfaction and loyalty
Enhanced employee engagement and productivity
Improved brand reputation and positive word-of-
mouth marketing
Reduced customer churn and increased customer
lifetime value

Building Customer-Centric Businesses

Our Approach:
We offer comprehensive training programs designed to:

Equip your organization's staff with the knowledge and skills to deliver exceptional customer
experiences.
Empower employees to become brand ambassadors, fostering positive customer relationships.
Develop a customer-centric culture that drives loyalty and business growth.
Foster interdepartmental collaboration for a unified customer-centric approach.

Building Customer-Centric Businesses

Why Jolivin?

In today's competitive landscape,

customer experience is the key
differentiator. A positive customer
experience translates to loyal brand
advocates, while a negative one can
damage your reputation

Building Customer-Centric Businesses

Why Jolivin?

Jolivin focuses on transforming your

organization by:

Prioritizing customer needs with empathy

and understanding.
Developing a deep understanding of customer
journeys and expectations.

Equipping staff to create personalized

experiences that build lasting relationships.

Cultivating a positive and professional work

environment that fosters teamwork and
collaboration.

Building Customer-Centric Businesses

Our Tailored Training Programs:

Personal Branding & Professional Communication: We emphasize the importance of a

polished appearance and effective communication skills, empowering employees to project
your organization's values.
Client Interaction Strategies: Learn to handle diverse customer personalities and effectively
manage different situations. This includes first-aid training and disability awareness
Emotional Intelligence & Customer Focus: Develop the ability to understand and manage
emotions, both your own and those of your customers, to build rapport and navigate
challenging interactions.
Teamwork & Collaboration: Foster positive relationships and seamless collaboration across
departments for a unified customer experience.
Communication Skills: Enhance written and verbal communication for clear and concise
interactions with customers via calls and emails.
Conflict Resolution Techniques: Equip your team with the skills to de-escalate situations and
reach mutually agreeable solutions.
Persons With Disability Basic Training: This module equips employees with the knowledge
and skills to confidently and respectfully interact with customers with disabilities
Topics covered include:.
Disability etiquette
Communication strategies
Common assistive technologies

Building Customer-Centric Businesses

 Your trusted partner in creating
exceptional customer experiences.

Bihi Tower - Moi Avenue

1st floor RM 3
Nairobi - Kenya
Tel: +254 722 316 330