Demo Scripts – Oracle CRM Service

Use Cases: Monitor the customer’s Oracle platform, which gathers, links, and analyzes all
collected customer data, including contact information, interactions with company
representatives, purchases, service requests, assets, and quotes/proposals.

Key nGeniusOne Features

Using NETSCOUT Smart Data, from InfiniStreamNG appliances, vSTREAM virtual appliances, and nPoint
devices, nGeniusONE provides rapid IT troubleshooting, using predictive analysis, network topology &
health diagnostics reporting, and on-board packet captures to reduce MTTR.

• Performance Analysis
At-a-glance views into overall service performance required keep your business up and running
on all networks and all platforms.
• Service Dependency Mapping
Reduces migration risk by visualizing “hidden” client/server relationships and messaging
performance.
• Application Analysis
Business- and protocol-specific monitors, with metrics for troubleshooting and improving end-
user experience.
• Session Analysis
Drill down from sessions and packets for detailed forensics - all without 3rd party tools.

Use Case 1

• Can’t Access Database

• Errors on Database Server

• Invalid Credentials

nGeniusOne Oracle CRM Dashboard

From nGeniusOne Splash screen, click on Service Dashboard icon. Open under Enterprise Applications.

Change primary metric to % Slow RT y hitting the icon.

Drill down on the Oracle Database Servers tile, going to Datebase Monitor. Sort of failures. KPI error
code shows “No Data Returned” message.
In drilling into sessions by clicking , the sessions overview shows server errors with client and
identity. In looking at session trace, we can see the user with the identity “Jack” fails with accessing the
database. He needs to recheck his credentials.

Use Case 2

• Database Server Slow

• Performance of Database Server

• Identify Problem Database Server

nGeniusOne Oracle Dashboard

From nGeniusOne Splash screen, click on Service Dashboard icon. Open Oracle CRM under Enterprise

Applications. Change primary metric to % Slow RT by hitting the icon. Drill down to Database
Monitor
From the Database Service Monitor, sort on Latency. We can see that Oracle Server 2 has a high number
of slow and degraded responses.
Turn on Client Communities by going to the Locations Key icon.

In looking at this use case and seeing that Client (AppSrv1) is talking to Ora-11g2-2 with heavy latency
but works well with server Ora-11g2-1. The problem points to the server (Ora-11g2-2) as having an
issue.
Use Case 3

• Cannot Access Database

• Performance of Web Server

• Identify Problem Web Server

From nGeniusOne Splash screen, click on Service Dashboard icon. Open Oracle CRM under Enterprise

Applications. Change primary metric to % Slow RT by hitting the icon. Drill down to Oracle CRM
Web Service Monitor
Sort on Failures, we can see that the worst performing are the London Users. The Web Server
OracleAppSrv5 has critical 507 web errors.

By clicking on the icon, we can see more details regarding the errors.