Semester Internship Report on

Radisson Blu -Resort, Visakhapatnam

A Project Report submitted in accordance with the requirement for the degree of

Bachelor of Business Administration

Submitted by

UPPADA VEERENDRA
(Regd.No 2020-2109202)

Under the guidance of

Mrs. P.L. Satyavani
Assistant Professor

Department of Management Studies

Gayatri Vidya Parishad College for Degree and PG Courses (Autonomous)

Affiliated to Andhra University Re-Accredited by NAAC B++ Gayatri Valley,

Rushikonda Campus, Visakhapatnam, 530045
 REPORT ON
SEMESTER INTERNSHIP

Name of the student: Uppada Veerendra

Name of the College: Gayatri Vidya Parishad College for

PG and Degree Courses(A) Rushikonda

Registration Number: 2020-2109202

Period of Internship: Jan 30, 2023 to May 30, 2023

Name & address of the intern organization: Radisson Blu

Resort Visakhapatnam Survey No: 106, Dr NTR Beach Rd,
Yendada, Rushikonda, Visakhapatnam,
Andhra Pradesh 530045

ANDHRA UNIVERSITY
2020-23
 DECLARATION

I, Uppada Veerendra, a student of the Bachelor of Business Administration

Programme, Reg.No. 2020-2109202 of the Department of Management Studies, Gayatri
Vidya Parishad College for Degree and P.G. courses, do hereby declare that I have
completed the mandatory internship from 30/01/2023 to 30/05/2023 in Radisson Blu
Resort, Visakhapatnam under the Faculty Guideship of Mrs.P.L.Satyavani,
Department of Management Studies, Gayatri Vidya Parishad College for Degree and
P.G.courses.

Place: Visakhapatnam UPPADA VEERENDRA

Date: (2020-2109202)
 OFFICIAL CERTIFICATION

This is to certify that Uppada Veerendra, Reg.No. 2020-2109202 has completed Internship
at Radisson Blu Resort, Visakhapatnam on Semester Internship under my supervision as a
part of the partial fulfilment of the requirement for the Degree of Bachelor of Business
Administration in the Department of Management Studies, Gayatri Vidya Parishad
College for Degree and P.G. Courses.

This is accepted for evaluation.

Place: Visakhapatnam Mrs. P.L. Satyavani

Date : Assistant Professor

Internship Guide

ENDORSEMENTS:

BBA Head of the Department:

Dr. P.V. MOHINI

Principal:

Prof. S. RAJANI
Company certificate
 ACKNOWLEDGEMENT

I would like to express my profound gratitude to everyone who has been influential in the
preparation of this report. The internship is the outcome of wholehearted cooperation from many
people with whose guidance and support I could complete this internship successfully.

I would like to express my sincere gratitude to Prof. S. Rajani, Principal, Gayatri Vidya
Parishad College for Degree and PG Courses (Autonomous), Rushikonda, Visakhapatnam
for her encouragement throughout the academic period.

I take this opportunity to express my sincere thanks to Dr P. V. Mohini, Head of the Department
BBA, for giving me permission to do the project and for the constant support and guidance.

I take this opportunity to express my sincere thanks to Mrs. P.L. Satyavani, Assistant Professor,
Department of Management Studies, Internship guide, for giving me permission to do the Intern
and for the constant support and guidance throughout the whole process.

I take this opportunity to extend my profound thanks and deep sense of gratitude to Mr. Ratna
Kumar Velupula the Hr Manager of Radisson Blu Resort, Visakhapatnam for giving me the
opportunity to undertake this internship in their esteemed organisation.

Finally, I am greatly indebted to one and all that incidentally helped me throughout the Intern with
their valued guidance, cooperation and support during the course of my project.

UPPADA VEERENDRA
(2020-2109202)
 CONTENTS

CHAPTER TOPIC PAGE NO.

1 EXECUTIVE SUMMARY
● Introduction
● Need for the study
● Objective of the study
● Outcomes achieved
● Industry Profile
● Summary of the Activities
● Limitations of the Study

2 OVERVIEW OF THE ORGANIZATION

● Introduction of the organization
● Vision, Mission, and Values of the
Organization
● The policy of the Organization for
Interns & Employees
● Organizational Structure
● Roles & responsibilities of the Intern
● Performance of the Organization
● Future Plans of the Organization
3 INTERNSHIP ACTIVITIES
● Description of the Intern activities
● Working Conditions
● Weekly Work Schedules
● Equipment Used
● Tasks Performed- Elaborated

4 DAILY LOG BOOK

● Daily Activity Log
● Weekly Report
5 OUTCOMES DESCRIPTION
● Working Experience
● Facilities and Opportunities
● Protocols and Procedures
● Company Culture, Support, and Team
● Skills Acquired- Technical/Hard Skills
● Skills Acquired- Managerial/Soft Skills
● Improvising the communication skills
● Enhancing the abilities in group
discussions as a team member
● Learning’s on Technological
Developments in their field
● Summary- Learning Outcomes
● Suggestions
● Photos

EVALUATION
● Student Self Evaluation
● Evaluation by the Supervisor of the
Intern Organization
● Internal Assessment
CHAPTER 1
Executive Summary

Introduction:
The study had completed 4 months of internship (30th January 2023 to 30th may 2023) in
Radisson Blu resort Visakhapatnam. As it is an observational internship, the study had worked for two
departments i.e Sales & marketing for 2 months and human resources for 2 months.

Sales & Marketing

During the internship in the sales and marketing department, the study was exposed to a diverse
range of responsibilities and tasks that allowed to understand the fundamentals of driving business
growth through effective sales and marketing techniques.

In this report, the study will provide an overview of the organization, outlining its industry and
target market and the activities participated in sales and marketing, such as market research, lead
generation, customer relationship management. Furthermore, the study will discuss the challenges
encountered during the internship, the strategies employed to overcome them, and the valuable lessons
learned in the process.

Throughout the internship, the study gained valuable insights into consumer behaviour, market
trends, and competitive analysis. The study had the opportunity to develop and implement marketing
campaigns, monitor their performance, and make data-driven recommendations for improvement.
Additionally, I actively contributed to the sales process, including prospecting, customer acquisition etc.

The report will also highlight the achievements and outcomes of the contributions, including
measurable results such as increased sales figures, improved customer satisfaction, and enhanced brand
recognition. These achievements demonstrate the study to apply theoretical knowledge to real-world
scenarios and make a tangible impact within the sales and marketing department.

The non-technical skills gained during this internship was, communication skills, dealing to the
costumers over phone, mails and direct interaction which results in building my confidence.

The technical skills during this internship were excel sheets, the software of the department
(Touché) for booking the banquet halls and the room in the hotel and the marketing skills like digital
marketing.
Human Resources

The next 2 months the study had been shifted to the Human Resources department. The HRM is
widening with every passing day. It covers but is not limited to HR planning, hiring (recruitment and
selection), training and development, payroll management, rewards and recognitions, Industrial relations,
grievance handling, legal procedures etc.

The HRM is widening with every passing day. It covers but is not limited to HR planning, hiring
(recruitment and selection), training and development, payroll management, rewards and recognitions,
Industrial relations, grievance handling, legal procedures etc

The internship had acknowledged us with all the Hr activities and policies which are currently
taking place in the organisation. This internship has provided hands on experience on Human Resource
activities and helped us in bringing out our own perspective, as well as our specialized
strengths and skill sets

HR is also responsible for managing employee relations, including conflict resolution, addressing
grievances, and maintaining a harmonious work environment. They ensure compliance with labor laws
and regulations, maintain accurate employee records, and handle sensitive information related to payroll,
benefits, and confidentiality.

In addition, HR professionals play a strategic role in organizational planning and decision making.
They collaborate with management to identify HR needs, develop workforce plans, and implement
strategies to attract and retain top talent.

As Hr intern, we took active participation in conducting team building activities on fun Friday’s
which enhances employee engagement. We got to know the compensation management (pay roll system)
of Radisson Blu resort.

The technical and non-technical skills gained during internship includes communication skills,
managing the employees, organizational skills and excel sheets.

The entire duration of the HR internship was a great learning experience. The study has provided
us with deeper insights of the HR department and its work culture.
Need for the study:

As an intern task performed during the internship in Hr department made the works quicker and
timelier, study includes handling a vast array of tasks from recruiting new employees, conducting
interviews, dealing with conflict resolution, and managing the holiday allowance, benefits, handling the
files and arrangements of the files results in reduction of work for the employees.

Handling the events, drafting mails to the customer, collecting the queries from the guests
supporting the sales staff results in reduction of work of employees in the organisation.

Learning Objectives

⮚ To develop the customer relationship Practices

⮚ To understand the negotiation skills with the customers

⮚ To enhance communication skills and promotional skills by promoting our brand.

⮚ To identify and analyse problems, think creatively, and propose effective HR solutions.

⮚ To develop team-work culture in the organisation

⮚ To understand the salary, Break up annexure of Radisson Blu resort.

Outcomes achieved

 Customer relation management practices

 Negotiations skills
 Promotion skills
 Improvement in communication skills both oral and written
 Problem solving skills, conflict resolution and management
 Team work
 Understanding work place culture
 Compensation management.
 INDUSTRIAL PROFILE

HOSPITALITY SECTOR
The hospitality industry is constantly evolving to meet the changing needs and expectations of consumers.
One trend that has emerged in recent years is the demand for more personalized experiences, with hotels
and restaurants offering customized services and amenities tailored to each guest's preferences. Another
trend is the rise of experiential travel, where travellers seek out unique and immersive experiences that
allow them to connect with local cultures and communities. The industry is also focused on sustainability,
with many hotels and restaurants implementing eco-friendly practices such as reducing waste, conserving
energy, and using locally-sourced ingredients. Additionally, the use of technology is becoming increasingly
important in the hospitality industry, with hotels and restaurants implementing new tools such as virtual
concierges and mobile check-in to provide a more seamless and convenient experience for guests. Despite
the challenges facing the industry, the hospitality sector is constantly innovating to provide exceptional
experiences for travellers and diners alike.

Market size

The Indian hospitality industry, spearheaded by the hotel market, has emerged as one of the primary
sectors which are driving the economic growth of the country. In India, hotels are classified based on
location (city hotels, airport motels, resorts, etc.), level of service (upscale, mid-market, and economy),
and themes (boutique hotels, heritage hotels, etc.).

The hotel industry in India is expected to reach a value of INR 1,210.87 Bn by the end of 2023,
expanding at a compound annual growth rate (CAGR) of ~13% during the 2018-2023 period, owing to
the high arrival rate of foreign tourists and business delegates. In 2018, the major hotel brands operating
in India were Marriott International, The Indian Hotels Company Limited (including brand Ginger),
Radisson Hotel Group, ITC Hotels, Accor Hotels, Hyatt Hotels, Sarovar Hotels, Intercontinental Hotels
Group, Lemon Tree Hotels, and Oberoi Hotels & Resorts. The occupancy rate (percentage of days for
which rooms are booked in a given period) of the major hotels in India increased at a rate of ~65%
between FY 2017 and FY 2018, due to increased demand from business and leisure travelers, and a
slowdown in the addition of new hotel rooms across the country.
Government’s Role Towards the Development of the hospitality industry

G20 Meetings and Events: Indirectly Contributing to the Growth of the Hospitality Industry in India

G20 meetings and events attract many international delegates, including heads of state, policymakers,
and business leaders. This allows India to showcase its hospitality infrastructure, cultural heritage, and
tourist attractions to a global audience. If the visitors have a good experience, they may be more likely to
return for business or leisure travel in the future, which can lead to increased demand for
hospitality services.

Government's Simplified Visa Procedures Set to Boost Tourism and Revenue for Indian Hospitality
Industry. The government has simplified visa procedures for tourists from several countries to make
visiting India easier. This would help increase the number of tourists visiting India and generate more
revenue for the hospitality industry.

Revolutionizing the Hospitality Industry: Government of India's 5G Initiative is Set to Transform the
Guest Experience. The 5G initiative by the Government of India can also help the hospitality industry tap
into new revenue streams, such as the rapidly growing Meetings, Incentives, Conferences, and
Exhibitions (MICE) segment. With high-speed connectivity and the ability to support large volumes of
data, 5G technology can help facilitate the growth of the MICE segment by enabling hotels to offer
innovative services such as virtual events and conferences.
 SUMMARY OF THE ACTIVITIES

Activities in Sales & Marketing department

During the internship, the study had the opportunity to engage in a variety of activities related
to sales and marketing. The study assisted the sales team with lead generation, market research, and
customer relationship management. This included conducting market analysis, identifying potential
leads, and supporting the development of sales proposals. Additionally, the study made us to participate
in marketing campaigns and initiatives, such as social media management, content creation, and assisting
in the coordination of promotional events, the study also gained exposure to the sales forecasting process
and collaborate with the team to analyze sales data and identify trends.

The study made us learn the importance of building strong relationships with customers and
providing exceptional customer service. The study gained an understanding of market segmentation and
targeting, and how to develop effective marketing strategies to reach specific audiences. Additionally, the
study realized the significance of data analysis in identifying sales trends and making informed
business decisions.

In the department of sales & marketing the activities like booking the Banquet Halls and room,
communication to the customers, making of the function prospects and Scanning of the contracts
between the customer and the organisation and the customer relation management. And the marketing
activities like digital marketing, conducting events to attract the customers etc.
Activities in Human Resources department

`During the internship in the Human Resources department, the study had engaged in a wide range of
activities that provided with a comprehensive understanding of the HR field. The following is a summary
of the key activities which are participated during the internship:
Recruitment and Selection:
The study was involved in the recruitment process, which included screening resumes, conducting initial
interviews, and assisting in the selection of qualified candidates. The made us to learn how to write
effective job descriptions, evaluate applicants' qualifications, and coordinate with hiring managers to
ensure a smooth recruitment process.
Employee Onboarding:
The study made us to participate in the onboarding process, where we assisted in preparing new hire
paperwork, conducting orientation sessions, and facilitating the smooth integration of new employees
into the organization. The made us to gain insights into the importance of providing a positive
onboarding experience and the impact it has on new employees' engagement and retention.
Employee Engagement:
The study contributed to various employee engagement initiatives, such as organizing team-building
activities, employee recognition programs, and surveys. The study made us to learne about the
significance of creating a positive work environment, fostering employee motivation, and improving
employee satisfaction and productivity.
HR Policy and Procedure:
The study assisted in reviewing and updating HR policies and procedures to ensure compliance with
legal requirements and alignment with the organization's goals. The study made us to learn about the
importance of maintaining up-to-date policies and ensuring their effective communication to employees.
HR Administration:
The study supported the HR team with various administrative tasks, including maintaining employee
records, updating HR databases, and generating HR reports. This provided us with practical experience in
handling confidential information, attention to detail, and the importance of accuracy in HR
documentation.
Employee Relations:
The study observed and assisted in employee relations activities, such as attending employee meetings
and discussions, and handling basic employee inquiries. The study gained insights into the importance of
effective communication, conflict resolution, and maintaining a positive employer-employee relationship.
Throughout these activities, the study had the opportunity to learn from experienced HR professionals,
gain exposure to different HR functions, and understand the practical application of HR principles and
strategies.
The activities that are learnt from this internship includes screening resumes and application forms,
scheduling interviews, sending offer letters to shortlisted candidates, Drafting emails to the selected
candidates as a part of recruitment
This study had also provided knowledge on payroll. We maintained employee attendance, gathering
payroll data like working hours, leaves and updating bank account details.
We have also provided administrative support on the online system i.e, Employee masters by keeping
employee records up to date and accurate.
We as Human Resource department interns assisted in organizing team building activities, internal HR
events, company’s social and networking events. Some of the events we assisted includes town hall
meetings every month, Ugadi event, fun Fridays etc.

LIMITATIONS OF THE STUDY

• Confidentiality and Privacy Concerns: HR departments deal with sensitive employee information
and confidential matters. As an intern, we have limited access to certain confidential information due
to privacy regulations and the need to maintain trust and confidentiality.
• Limited Exposure to Different HR Functions: Due to the nature of the internship being focused on
a resort, we may primarily be exposed to HR functions and activities specific to the hospitality
industry.
• Seasonal Nature of the Industry: Resorts often experience peak seasons with increased business
activity followed by slower periods. As an intern, exposure and involvement in HR initiatives may
vary depending on the season. During peak seasons, the HR team may be more occupied with day-to-
day operations, leaving fewer opportunities for intern involvement.
• Customer reviews and reputation management: Online review platforms and social media have
given customers a powerful voice in shaping a hospitality business's reputation. Negative reviews or
poor customer experiences can quickly spread and impact sales. Managing online reputation and
addressing customer concerns effectively is crucial for the sales and marketing team.
• Intense competition: competitiveness can make it difficult for sales and marketing departments to
stand out from the competition and attract customers. It requires strategic marketing efforts and a
thorough understanding of the target market to differentiate the business effectively.
CHAPTER 2
 Introduction of the Organization
RADISSON HOTELS
Radisson hotels is an international hotel-chain Headquartered in the United States. A division of the
Radisson Hotel group, it operates the brands

Radisson Blu,

Radisson RED,

Radisson collection,

Radisson collection,

Park Inn by Radisson,

Country Inn & Suites,

Radisson Individuals,

Park Plaza, and

Prizeotel.

In June 2022, Radisson Hotels agreed to be purchased by Choice Hotels for $675 million. The deal closed
on August 11th 2022. Most of the Radisson- branded hotels are in the United States. The company’s
Headquarters, as well as the Headquarters of the owners, Radisson Hospitality, Inc., are in Minnetonka,
Minnesota, Suburb of Minneapolis, the city where the First Radisson was built.The original Radisson
Hotel, opened in 1909, was at 41 South Seventh Street in Minneapolis. Radisson Blu: Radisson Blu is an
International Chain of upscale hotels. These Hotels are mainly located in major cities, Key airport gateways
and Leisure destinations. Radisson Blu has roots dating back to the opening of the SAS Royal Hotel in
Denmark in 1960 and was the world’s first designer hotel. After several name changes, spin offs, and
rebranding, the Radisson Blu brand name was established in 2009. Radisson Blu’s 300+ Inspirational
hotels- and the size advantages of a strong Global presence-help us drive our business, building brand
awareness, while creating efficient economies of scales. Individual and contemporary, Radisson Blu is
truly reflective of modern guests needs.
Radisson Blu Resort Visakhapatnam:
Radisson Blu is an international chain of hotels operated by Radisson Hotels. With roots dating back to the
1960s, the Radisson Blu brand name came into existence in 2009 with a rebranding from Radisson SAS.
Its hotels are found in major cities, key airport gateways and leisure destinations.
The Radisson Blu Resort Visakhapatnam is perfectly situated for guests to fully unwind and enjoy
everything that Andhra Pradesh has to offer. Located on the coastline, visitors from Visakhapatnam have
the best of both worlds, with serene beaches and the city close by to explore. A popular site for Weddings
and Conferences, visitors can host events facing out to the magical Bay of Bengal.
The 99 rooms are all luxuriously designed and have views of the resort gardens or the ocean, to provide
guests with a perfect space to unwind in Visakhapatnam.

Figure 2.1
Room Types:

 Superior Room – Garden View

 Superior Room – Ocean View

 Executive Room
 Suite-Ocean View

 Two Bedroom Villa with Private Pool – Garden View

 Villa with Private Pool – Beachfront
 Presidential suite

FACILITIES AND AMENITIES:

Figure2.2
BUSINESS SERVICES:

1. Banquet hall
2. Conference meeting halls
3. Food and Beverages
4. Internet access
5. Rooms

WELLNESS AMENITIES:

1. Spa (Massage)
2. Fully equipped Fitness centre

DEPARTMENTS

 FRONT OFICE
 HOUSE KEEPING
 FOOD AND BEVERAGE SERVICE
 SALES AND MARKETING
 FOOD AND BEVERAGE PRODUCTION
 SPA
 ENGINEERING
 SAFETY AND SECURITY
 INFORMATION AND TECHNOLOGY
 FINANCE
 STORAGE AND PRODUCTION
 HUMAN RESOURCE
 Vision, Mission, and Values of the Organization
MISSION:
To provide genuine hospitality to our guests at every point of contact. To build relationships valuable with our
customers, owners, employees, and partners, by developing and operating: Great Places, For Great People, To
Provide Great Hospitality, and Deliver Great Results. To consistently deliver high value service offerings leading to
strong brand equity for CHIME and Fair business relationships. To create an environment of trust amongst our clients
& CHIME employees and encourage an ecology of creative, innovative, technologically advanced, out-of-the-box-
thinking.
VISION:
Radisson Vision is to be the most respected hotel brand in the world, in which they are trusted by the travelers for
the consistent quality, reliable service and genuine hospitality. Respected by owners and operators for the strength
of the brand and the ability to build the value in hotels and to drive revenues. Be the best-in-class, One-stop,
Technology-driven, Forward-thinking professional conference organizer, educational tour specialist and destination
service provider. As a niche player, they must stand true to the CHIME values, be innovative and offer a service mix
at global delivery benchmarks.

VALUES:

 We deliver memorable moments every day, everywhere, every time.

 A We enjoy serving with our Yes | Can! spirit.
 A We grow talent, talent grows us.
 A We are many minds, with one mindset.
 A We value open and direct interactions to build trust.
 A We believe anything is possible.
 A We have fun in all that we do.
 POLICY OF THE ORGANIZATION

HUMAN RESOURCES

Radisson blu organization has a policy in place regarding the role of HR Interns. The policy outlines
the guidelines and expectations for HR interns during their tenure. Some key aspects of the policy
include:

1. Role and Responsibilities: The policy clearly defines the role and responsibilities of HR
interns within the organization. It outlines the specific tasks, projects, and assignments they
will be involved in, which may include recruitment and selection support, employee
onboarding, HR documentation, data management, and assisting with HR initiatives.

2. Learning and Development: Radisson blu emphasizes the importance of learning and
development for HR interns. The policy ensures that interns receive adequate training and
guidance to enhance their skills and knowledge in various HR functions. They may have
access to learning resources, workshops, and mentoring opportunities to support their
professional growth.

3. Collaboration and Support: The policy encourages HR interns to collaborate with the HR
team and other departments within the organization. It promotes teamwork and provides a
supportive environment for interns to seek guidance, ask questions, and learn from
experienced professionals. Regular feedback and performance evaluations may be
conducted to ensure interns receive necessary support and development opportunities.

4. Confidentiality and Data Protection: Radisson blu places great importance on

maintaining the confidentiality and security of sensitive HR information. The policy
emphasizes that HR interns must adhere to strict confidentiality standards and handle
employee data with utmost care and professionalism. They are expected to follow data
protection protocols and maintain the privacy of all employee-related information.

5. Professional Conduct and Ethics: The policy expects HR interns to conduct themselves
in a professional manner at all times. They should adhere to the organization's code of ethics
and exhibit professionalism, integrity, and respect towards colleagues, superiors, and all
individuals they interact with during their internship.

6. Compliance with Policies and Regulations: HR interns are required to comply with all the
policies, procedures, and regulations of Radisson blu organization. This includes adherence
to the organization's HR policies, guidelines, and relevant laws governing employment
practices.

Overall, the policy aims to provide a structured framework for HR interns, ensuring they have a
valuable learning experience, contribute effectively to HR operations, and uphold the organization's
values and standards.
Sales & Marketing

Sales and marketing policies refer to the guidelines and strategies implemented by a company to
effectively promote and sell its products or services. These policies aim to create a consistent
approach across the organization, establish standards, and provide a framework for sales and
marketing activities.

Target Market Identification: Clearly defining the target market or customer segments that the
company aims to reach. This includes demographics, psychographics, and other relevant criteria.

Branding and Messaging: Establishing guidelines for brand identity, including logos, taglines, and
key messages. Ensuring consistent brand representation across all marketing channels.

Advertising and Promotion: Defining the channels and methods for advertising and promoting
products or services. This can include online marketing, print media, social media, public relations,
trade shows, and other promotional activities.

Pricing Strategy: Establishing pricing guidelines, such as pricing models, discounts, and
promotions. Ensuring the pricing strategy aligns with the company's overall sales and marketing
objectives.

Customer Service: Defining the company's approach to customer service, including response times,
conflict resolution, and customer satisfaction measurement. This ensures consistent service quality
and customer support.

Sales Training and Development: Establishing guidelines for sales training programs, ongoing
professional development, and performance evaluation. This ensures that the sales team is equipped
with the necessary skills and knowledge to meet sales targets.

Lead Generation and Management: Outlining the strategies and processes for lead generation,
lead qualification, and lead nurturing. This includes defining the roles of marketing and sales teams
in managing leads and ensuring effective lead conversion.

Market Research and Analysis: Defining the methods for market research, competitor analysis,
and gathering customer feedback. This helps in identifying market trends, customer preferences, and
opportunities for business growth.
ORGANIZATIONAL STRUCTURE

Chart 2.1
Roles and responsibilities of the employees in which the
intern is placed.
When an HR professional at Radisson blu is responsible for handling all HR activities on their
own, their role and responsibilities become quite comprehensive. Here are some of the key
activities and responsibilities they may be expected to handle:

1. Recruitment and Selection:

 Creating job descriptions and advertisements.

 Sourcing candidates through various channels.

 Screening resumes and conducting initial interviews.

 Coordinating and scheduling interviews with hiring managers.

 Conducting reference checks and background verifications.

 Preparing and sending offer letters to selected candidates.

2. Onboarding and Orientation:

 Facilitating the onboarding process for new hires.

 Administering new hire paperwork, including contracts and documentation.

 Conducting orientation sessions to familiarize new employees with the organization,

policies, and procedures.

 Assisting new employees in completing necessary forms and setting up their employee
profiles.

3. Employee Relations:

 Addressing employee queries and concerns related to HR policies and procedures.

 Assisting employees with HR-related matters, such as leaves, benefits, and payroll.

 Managing employee grievances and conflicts, and conducting investigations if required.

 Providing guidance to employees on career development, performance management, and

goal setting.

 Promoting a positive work culture and fostering employee engagement.

 4. Training and Development:

 Identifying training needs and organizing training programs for employees.

 Coordinating with trainers and external vendors for training sessions.
 Tracking and evaluating employee training progress and effectiveness.
 Assisting in the development and implementation of employee development plans.
 Supporting performance appraisal processes and providing feedback to employees.

5. Event handling:

 Overall planning, coordination, and execution of the event.

 Developing event objectives, timelines, and budgets.
 Identifying and securing event venues and necessary permits.
 Managing event logistics, including vendors, equipment, and supplies.
 Ensuring compliance with regulations and safety standards.
 Overseeing event promotion and marketing activities.
 Managing event staff and volunteers.

6. Drafting Mails to Customers:

 Understand customer inquiries, concerns, or requests.
 Craft clear and concise emails that address customer needs.
 Provide accurate and relevant information to customers.
 Use a professional and friendly tone in the email.
 Respond promptly to customer emails.
 Personalize the email by addressing the customer by name.

7. Event handling:
Interns are often asked to oversee the scheduling of important events
• Inter hotel cricket matches
• Ugadi event
• Fun Fridays
• International hospitality day
• Hr day
Performance of the Organization in terms of turnover, profits, market reach and
market value.

Performance of the Organization in terms of turnover, profits, market reach and market value.

Radisson Hotels International Inc revenue is $1.8B annually. After extensive research and analysis,
Zippia's data science team found the following key financial metrics.
Radisson Hotels International Inc has 17,800 employees, and the revenue per employee ratio is $101,123.
Radisson Hotels International Inc peak revenue was $1.8B in 2022.
Radisson blu resort, Visakhapatnam annual profit is 50 crores. The average profits per month is around
4.17 crores. This may vary according to seasonal nature of the industry. Resorts often experience high
profits during peak seasons.

Future Plans of the Organization

Hospitality will always be centred around customer experiences and connecting with people. Even as new
technology, evolving customer preferences, and new competitive threats change the hotel experience,
outstanding hospitality will still require a thoughtful human touch.
The hotel of the future will be an integrator with a new role to play: offering guests a memorable hotel
experience uniquely tailored to their expectations for every stay.
Hotel industry trends and future focus:
Talking about trends, trying to predict them, and attempting to foresee the future is very much a trend in
itself. The future of the hotel and hospitality industries is a hot topic and the paths to success are potentially
many.
In general terms, hotel industry trends or hospitality trends generally look at new consumer behaviour, new
technology, and the new business theories that are powered largely by the former two factors.
Sometimes though, the more things change the more they stay the same. Of course, in the next five to 10
years much might change within the hotel industry, but we wouldn’t expect the core values of hospitality
to deviate. In fact, they’ll probably become even more important.

It’s the way hotels capitalise on new trends that is vital.

One thing for sure is that generic or impersonal hotel companies will struggle to survive in the future. Your
hotel must have a personality that connects to both existing and prospective guests. It’s a vital ingredient
for travellers who are looking for a unique travel experience. Obviously this personality must be conveyed
via your staff and the property itself. Every hotel room and human interaction should reflect what your
brand represents. You can make many interior design and decorating statements to support your message.
This personality should also permeate your online presence.
 Hotel trends

Let’s think about the physical and philosophical nature of hotels and how they might be changing.
Here’s a list of some commonly heard initiatives that are increasing in their application around the world.

 Smart hotels

Incorporating the Internet of Things (IoT) into a property is something that excites guests. It offers them a
high level of convenience and efficiency, and also a sense of luxury. People are starting to incorporate tech
like this in their own homes so the demand for it in hotels is sure to increase.

 Sustainable hotels

Generally, society is becoming more environmentally conscious as it becomes clear sustainability is an

important issue. These changing attitudes are filtering into the way travellers choose their hotel. Sustainable
hotels look at eco-friendly construction, energy saving, waste management as priorities.

 Robot staff

Some travellers may find it confronting to be served by a robot, others may welcome the chance not to
have to interact with humans when staying at their hotel. More and more hotels are using robots in some
capacity, to help automate check-in and check-out, carry luggage and acts as concierges, or for room
service.

 Virtual Reality and Augmented Reality

These technologies are no longer the niche segments they once were. Extremely popular already in gaming
and entertainment as well as attractions, they can also be quite useful to hotel customers. Virtual reality
replaces the real world with visual and audio input while augmented reality layers virtual elements onto
the real world. Customers who want to try before they buy can take virtual tours of your property and even
parts of the destination. With AR, a hotel might use something like an interactive map to provide
information to guests.

 Unique brand experiences

Many hotels are now starting to differentiate their brand by doing something unique with the way they
design, layout, or outfit their property. Travellers are looking more and more for cool, experiential hotel
stays so anything a hotel can do to provide a novelty factor is going to be at an advantage.
All of these trends are influenced and informed by greater societal trends. This is why it’s so important for
hoteliers to look at shifting away from the traditional and embrace the radical if they want to maintain a
healthy business. There’ll always be a place for good old-fashioned hospitality but the way it’s delivered
probably will need to alter.
Chapter 3
 INTERNSHIP PART

RESPONSIBILITIES OF THE INTERN ACTIVITIES

During the HR internship at Radisson blu, it has been observed that various activities and
responsibilities were assigned related to employee management and welfare. These tasks included
attendance management, ESI card processing, insurance card issuance, recruitment process support,
poster making, and gathering information for the PF (Provident Fund) process.
For attendance management, it has been observed that accurate employee attendance data was
diligently recorded and maintained, attendance records were monitored, leave applications were tracked,
and the HR information system was updated accordingly. This task was performed in an office
environment using a computer and HR software. The work schedule followed a standard 40-hour
workweek from Monday to Friday, with occasional flexibility for special projects or events.
The study has found that there was involvement in the recruitment process by collaborating
with the HR team and hiring managers to support the process. This included activities such as resume
screening, scheduling interviews, and assisting with onboarding processes. A computer, HR software,
email communication, and scheduling tools were used for this task.
As part of the internship, visually appealing and informative posters were created related to HR
policies, employee benefits, or upcoming events. These posters were displayed in common areas to keep
employees informed and engaged. Design software or graphic design tools, a computer, and a printer
were used for this task.
Event handling often requires managing multiple tasks simultaneously. You may need to
coordinate with vendors, speakers, volunteers, and other stakeholders. Excellent organizational and
communication skills are crucial to keep everything on track. Event handling can be stressful, especially
during critical moments such as event setup, managing unexpected issues or emergencies, and ensuring
everything runs smoothly. The pressure to meet deadlines and deliver a successful event can be demanding.
Timely Responses to the customers to understand the importance of timely communication. when
customer reach out to the team Radisson with inquiries, requests, or concerns, we prioritize prompt
responses. Our dedicated customer support team is committed to addressing the customer needs in a timely
manner, ensuring that they receive the assistance required promptly
Overall, the Sales & marketing and Hr internship at Radisson blu provided an opportunity to
observe practical experience in various aspects of employee management and welfare, including
attendance management, recruitment support, poster making, Event handling and drafting mails to the
customers. These tasks allowed for the development of skills in data management, communication.
DESCTIPTION OF INTERN ACTIVITIES SUCH AS:

WORKING CONDITIONS:

1. Attendance Management: During the HR internship at Radisson blu, the working conditions for
attendance management were generally comfortable. The interns typically worked in an office
environment, where they had access to a computer and HR software for managing attendance
records. The office space was organized and equipped with necessary facilities to support the
interns' work. The interns had a designated work desk or workspace with a computer and other
required equipment. They had access to the HR information system to record and maintain
employee attendance data accurately and in a timely manner. The working hours followed a
standard 40-hour workweek, from Monday to Friday, typically from 9 AM to 5 PM. The interns
had occasional flexibility to accommodate special projects or events that required adjustments to
their schedule.

2. Recruitment Process: During the recruitment process, interns collaborated with the HR team and
hiring managers. They supported various activities such as resume screening, scheduling
interviews, and assisting with the onboarding process. The working conditions for this task involved
working closely with the HR team and hiring managers, both in-person and through virtual
communication channels. Interns utilized computer systems with HR software to manage applicant
data, schedule interviews, and communicate with candidates. They also utilized email and
scheduling tools to coordinate with candidates and internal stakeholders. The working environment
was a mix of office-based work and virtual communication, depending on the specific requirements
of the recruitment process.

3. Poster Making: The working conditions for poster making were creative and design-oriented.
Interns had the opportunity to showcase their creativity by designing informative and visually
appealing posters related to HR policies, employee benefits, upcoming events, and hiring
announcements. They used design software or graphic design tools on their computers to create the
posters. The interns had access to a printer to produce the physical copies of the posters. The time
required for poster making varied depending on the complexity and number of posters assigned.
The working conditions provided a creative and engaging environment for interns to utilize their
design skills.
4. Event handling:
Event handling often requires managing multiple tasks simultaneously. You may need
to coordinate with vendors, speakers, volunteers, and other stakeholders. Excellent organizational
and communication skills are crucial to keep everything on track. Event handling can be stressful,
especially during critical moments such as event setup, managing unexpected issues or
emergencies, and ensuring everything runs smoothly. The pressure to meet deadlines and deliver a
successful event can be demanding.

5. Drafting mails to customers:

Timely Responses to the customers to understand the importance of timely
communication. when customers reach out to the team Radisson with inquiries, requests, or concerns,
we prioritize prompt responses. Our dedicated customer support team is committed to addressing the
customer needs in a timely manner, ensuring that they receive the assistance required promptly.
WEEKLY WORK SCHEDULE:

1. Attendance Management:

 Task Description: Recording and maintaining employee attendance data, monitoring attendance
records, tracking leave applications, and updating the HR information system.

 Weekly Work Schedule: Monday to Friday, 9 AM to 6 PM.

 Time Allocation: This task would be performed throughout the week, as attendance management
is an ongoing responsibility.

2. Recruitment Process:

 Task Description: Assisting the HR team and hiring managers with the recruitment process,
including resume screening, interview scheduling, and onboarding support.
 Weekly Work Schedule: Monday to Friday, 9 AM to 6 PM.

 Time Allocation: The recruitment process can vary in duration, with specific tasks assigned based
on the current hiring needs. The time spent on recruitment activities may vary from week to week.

3. Poster Making:

 Task Description: Creating informative and visually appealing posters related to HR policies,
employee benefits, events, or hiring.
 Weekly Work Schedule: This task would be assigned on a project basis.

 Time Allocation: The time required for poster making would depend on the complexity and
number of posters assigned, and it may vary from week to week.

4. Event Handling:

 Task Description: Handling an event by coordinating with the required members.

 Weekly Work Schedule: This task would be assigned on event basis.

 Time Allocation: The time required for event handling would depend on the events in the hotel.

5. Drafting Mails to Customers:

 Task Description: Drafting Mails to the Customer for timely responsiveness and to know the
queries.
 Weekly Work Schedule: This task would be assigned when there are any queries from the
customers.
 Time Allocation: Drafting mails will be an immediate response.
EQUIPMENT USED:
1. Attendance Management:

• Computer: It has been observed that a computer was used to access the HR information system
and attendance tracking software, enabling accurate and timely recording and maintenance of
employee attendance data.
2. Recruitment Process:

• Computer: It has been observed that a computer was used to access HR software, manage
applicant tracking systems, and communicate with hiring managers and candidates.
• Email Communication: Email was used to correspond with candidates, schedule interviews,
and send out offer letters.
• Scheduling Tools: It has been observed that scheduling tools were used to coordinate interview
schedules and ensure smooth communication.
3. Poster Making:

• Design Software or Graphic Design Tools: It has been observed that design software or
graphic design tools were used to create informative and visually appealing posters, such as
Adobe Photoshop, Illustrator, Canva, or similar applications.
• Computer: It has been observed that a computer was used to run the design software and
create the posters.
• Printer: It has been observed that a printer was used to print out the designed posters for
display.

4. Event handling:
Computer: It has been observed that a software Touché is been use for blocking the events and
to make the function prospects.

5. Drafting Mails to customers:

Email Communication: Email was used to draft the mails to the customers, to note the queries
from the customers to make quick responsiveness.
SKILLS ACQUIRED:
During the HR internship at Radisson blu, it has been observed that several skills were acquired through
involvement in various tasks and responsibilities. Here are the skills developed for each task:
1. Attendance Management:

 Attention to detail: Recording and maintaining accurate attendance data required a keen eye for
detail and ensuring data integrity.

 Time management: Managing attendance records and updating the HR information system in a
timely manner helped you develop effective time management skills.

 Organizational skills: Monitoring attendance records and tracking leave applications required
organizational skills to stay on top of the data and ensure proper documentation.

2. Recruitment Process:

 Resume screening: Reviewing resumes and identifying relevant candidates helped you develop
the ability to assess qualifications and match them to job requirements.

 Scheduling skills: Assisting with interview scheduling required effective communication and
scheduling skills to coordinate with candidates and hiring managers.

 Onboarding support: Assisting with onboarding processes allowed you to develop skills in
providing a smooth transition for new employees and ensuring they have the necessary information
and resources.

3. Poster Making:

 Creativity: Designing informative and visually appealing posters helped you develop your creative
skills and convey HR-related information in an engaging way.

 Graphic design skills: Utilizing design software or graphic design tools to create posters enhanced
your proficiency in visual communication and design principles.

 Attention to messaging: Developing posters that effectively conveyed HR policies, employee

benefits, and upcoming events honed your ability to present information in a clear and concise
manner.
4. Event Handling:
Negotiation and Contract Management: Event handlers often negotiate contracts with venues,
vendors, and suppliers. To develop negotiation skills to secure favourable terms and manage
contracts effectively.
Communication and Interpersonal Skills: Event handling makes to interact with clients,
vendors, team members, and attendees. Strong communication skills, both written and verbal, are
essential for clear and effective communication, as well as for building and
maintaining relationships.
5. Drafting mails to customers:
Personalization skills: Tailoring emails to individual customers enhances engagement and shows
that they value their business. Including personal touches like using their name and referencing
previous interactions can make your emails more impactful.
Chapter 5
 WORKING ENVIRONMENT EXPERIENCED DURING INTERNSHIP:

People interactions:

During the internship, the intern had the opportunity to meet a multitude of individuals, including fellow
interns, employees, and managers. The intern consistently maintained a professional demeanor, displaying
respect and courtesy in all interactions. They were fortunate to collaborate with experienced HR
professionals, acquiring invaluable experience in the field. The work environment, characterized by
professionalism and collaboration, required the intern to adhere to a dress code befitting an office setting.
Throughout the internship, the intern was entrusted with both independent and team projects, fostering
their ability to work autonomously while also developing strong teamwork skills. Recognizing the
significance of building relationships and networking for future career success, the intern actively engaged
in communication via email, phone, and in-person meetings with their colleagues.

Facilities available:

The intern was provided with various facilities, including a desk, computer, and other essential equipment
to carry out their work. They were also granted access to any required software or programs to fulfill their
tasks. Moreover, the intern enjoyed the convenience of break rooms, restrooms, and other communal areas
available to all employees and interns.

Maintenance: The intern observed that the workplace maintained all equipment, devices, and systems in
proper working order and good repair. This ensured a smooth and efficient workflow throughout their
internship.

Ventilation: The intern observed that the enclosed workplaces were well-ventilated, providing ample fresh
and purified air. They were pleased to note that this created a comfortable and healthy working environment
within the office space.

Temperature: The intern noticed that the building maintained a reasonable temperature during working
hours, thanks to the presence of air conditioning. They were glad to experience a comfortable working
environment as a result.
Lighting: The intern noticed that the building maintained a reasonable temperature during working hours,
thanks to the presence of air conditioning. They were glad to experience a comfortable working
environment as a result.

Space: The intern noticed that the workrooms had sufficient floor area, height, and unoccupied space,
allowing for a comfortable and spacious working environment.

Workstations: The intern observed that the workstations were designed to be suitable for the tasks at
hand, and some were even modified to resemble a cafeteria, which proved appealing to the employees.

Foster collaboration and diversity – They also noticed that there was a strong emphasis on fostering
collaboration and diversity within the teams, as they recognized the value of leveraging individual strengths
and welcoming diverse perspectives, ideas, and opinions to achieve the best solutions and results.
Job roles, protocols, and procedures
The intern learned about the diverse job roles within the organization in the HR field, such as HR
Generalist, HR Manager, Employee Relations Specialist, and Compensation and Benefits Specialist. They
discovered that each role carries unique responsibilities and requirements. Moreover, the intern gained an
understanding of the protocols that must be adhered to in order to comply with laws and regulations in the
HR field. These protocols encompass confidentiality agreements, anti-discrimination policies, and
procedures for handling employee grievances, all aimed at fostering a safe and respectful workplace.
Additionally, the intern became acquainted with various procedures followed in HR, including recruitment,
onboarding, performance management, and termination procedures. They recognized the importance of
following these procedures consistently and fairly to ensure adherence to HR policies and maintain a
professional work environment.
Teamwork:
The intern experienced the significance of teamwork throughout their internship, collaborating with a
diverse range of individuals, including fellow HR staff, managers, and employees. They effectively
communicated, fostered collaboration, and provided mutual support to one another.
Time management:
In terms of time management, the intern practiced effective time management skills on a daily basis,
recognizing its importance in the HR field. They consistently met deadlines and efficiently managed their
workload. The intern employed strategies such as task prioritization, breaking down larger tasks into
smaller ones, creating schedules or to-do lists, minimizing distractions, and taking breaks as necessary.

Harmonious relationships:
The intern prioritized maintaining harmonious relationships in the workplace, contributing to a positive
and productive work environment. They practiced effective communication, actively listened to their
colleagues, demonstrated respect for differences, expressed appreciation for their teammates' contributions,
and approached conflicts in a constructive manner. The intern actively participated in collaborative efforts,
supporting their peers to collectively achieve common goals.

Motivation:
The intern found that maintaining motivation throughout their internship was crucial in maximizing their
experience and accomplishing shared objectives. They emphasized the importance of setting clear goals,
staying organized, taking necessary breaks, actively seeking feedback, and focusing on the positive aspects
of their internship. By remaining engaged and interested in their work, asking questions, and willingly
taking on new challenges, the intern ensured they made the most of their internship and gained valuable
experience for their future career.

Mutual support:
Within the intern's team or workplace, they observed a strong sense of mutual support. This involved
collaborative teamwork, providing assistance when needed, sharing knowledge and resources, and working
together to achieve common goals. The intern actively participated in offering help, providing constructive
feedback, celebrating successes, and maintaining a positive and supportive demeanor as a team member.
By fostering a culture of mutual support, they contributed to creating a positive and productive work
environment.
 TECHNICAL SKILLS ACQUIRED DURING INTERNSHIP

1. HRIS: The intern acquired proficiency in utilizing HR information systems (HRIS) to manage
employee data, including personal information, time off records, and benefits administration.
2. HR analytics: Through their internship, the intern gained knowledge and skills in utilizing data to
make informed HR decisions. They learned how to analyze turnover rates, employee engagement
levels, and productivity metrics to drive strategic decision-making.
3. Networking: The intern actively engaged in networking opportunities, allowing them to establish
valuable connections with professionals that could potentially support their future career growth.
4. Research: During their internship, the intern developed research capabilities and learned how to
gather relevant information for various projects and assignments.
5. Customer service: The intern received training in delivering excellent customer service, developing
the skills necessary to address customer needs and concerns effectively.
6. Professionalism: Throughout the internship, the intern demonstrated professionalism by adhering to
workplace norms, effectively communicating, and maintaining appropriate attire.
7. Project management: The intern acquired project management skills, including setting goals,
managing timelines, and meeting deadlines for successful project completion.
8. Talent Acquisition: Through their internship, the intern learned the intricacies of talent acquisition,
including sourcing, screening, and interviewing candidates. They developed the ability to identify top
talent and nurture a strong talent pipeline for the organization.
9. Benefits Administration: The intern developed competencies in benefits administration, managing
employee benefits such as health insurance, retirement plans, and paid time off to attract and retain
high-quality employees.
10. Social Media Management: The intern gained experience in managing social media accounts,
creating engaging content, and leveraging social media platforms to build brand awareness, increase
engagement, and drive website traffic.
11. Database Management: The intern honed skills in database management, effectively organizing and
managing large volumes of data to ensure accuracy and up-to-date information.
12. Technical Writing: During the internship, the intern learned technical writing skills, enabling them
to effectively communicate complex technical information through documents such as reports,
manuals, and specifications.
13. Data Analysis: The intern developed strong data analysis skills, enabling them to analyze and
interpret data effectively and make data-driven decisions.
14. Training and Development: Through their internship, the intern gained experience in designing and
delivering training programs to support employee skill development and enhance performance.
15. Compliance: The intern learned about ensuring organizational compliance with relevant laws and
regulations, including equal employment opportunity, labor laws, and workplace safety regulations.
 MANAGERIAL SKILLS ACQUIRED DURING INTERNSHIP

1. Project Management: The intern gained expertise in project management, acquiring skills to
effectively plan and execute projects within budget and timeline. They ensured alignment among
stakeholders, facilitating collaborative efforts towards shared objectives.

2. Team Building: Through the internship, the intern developed the ability to build and manage high-
performing teams, fostering a positive and productive work environment. They successfully
promoted teamwork and ensured a collective focus on achieving common goals.

3. Strategic Thinking: The intern cultivated strong strategic thinking skills, enabling them to identify
growth opportunities and foster innovation. They contributed to positioning the organization for
future success by making informed decisions and considering long-term perspectives.

4. Financial Management: With their internship experience, the intern learned financial management
techniques, including budget management and data analysis. They made well-informed financial
decisions, ensuring the organization's financial health and sustainability.

5. Interpersonal Skills: The intern honed their interpersonal skills, facilitating the establishment of
strong relationships with colleagues, clients, and stakeholders. They displayed effective
communication with individuals from diverse backgrounds and different communication styles.

6. Problem-Solving: The intern demonstrated proficient problem-solving abilities, swiftly identifying

and addressing issues while developing creative solutions to complex problems. Their problem-
solving skills were invaluable in navigating challenging situations.

7. Decision-Making: Throughout their internship, the intern mastered effective decision-making,

employing informed judgment to navigate complex scenarios and select the optimal choices for their
team and organization.
8. Leadership: The intern acquired leadership skills, effectively leading teams and motivating them to
achieve common goals. They demonstrated the ability to delegate tasks and inspire others, enhancing
their effectiveness as a manager.

9. Communication: Strong communication skills were developed by the intern, enabling them to
establish robust relationships with colleagues, clients, and stakeholders. They ensured alignment and
collaboration among team members towards shared objectives.

10. Time Management: The intern efficiently managed their time by prioritizing tasks, meeting
deadlines, and optimizing their time utilization. They exhibited effective time management skills to
enhance productivity.

11. Adaptability: During their internship, the intern demonstrated adaptability by effectively acclimating
to new environments and collaborating with diverse individuals.

12. Performance Management: The intern gained competence in performance management, effectively
setting goals, providing feedback, and improving employee productivity and engagement. They
played a pivotal role in ensuring organizational goal attainment.
 COMMUNICATION SKILLS ACQUIRED DURING INTERNSHIP

1. Oral Communication: The intern experienced notable improvements in oral communication skills
by actively participating in meetings, delivering presentations, and engaging with colleagues and
clients. They sought feedback from supervisors and colleagues to identify areas for further
enhancement.

2. Written Communication: Throughout the internship, the intern focused on refining their written
communication skills. They demonstrated progress through composing effective emails, creating
reports and proposals, and developing HR policies and procedures.

3. Active Listening: The intern displayed a commitment to active listening, emphasizing the
importance of attentiveness, asking clarifying questions, and summarizing information to ensure
comprehension. This approach facilitated stronger relationships, showcased genuine interest in others'
perspectives, and enabled thoughtful and effective responses.

4. Questioning Skills: By actively utilizing questioning skills, the intern effectively clarified
information, demonstrated interest in others, and exhibited engagement in conversations. They
attentively listened to responses and followed up with relevant inquiries as necessary.

5. Providing Feedback: The intern gained valuable experience in providing constructive feedback,
recognizing the importance of delivering feedback in a professional manner. They focused on specific
behaviors or actions, employed a neutral tone, and offered suggestions for improvement.

6. Public Speaking Practice: Engaging in public speaking opportunities allowed the intern to enhance
their confidence and aptitude for effective communication before an audience. They voluntarily gave
presentations at work and practiced in front of team members.

7. Utilizing Nonverbal Communication: By skillfully employing nonverbal communication, including

maintaining eye contact, using facial expressions, and displaying open body language, the intern
effectively conveyed messages and fostered stronger relationships with others.
8. Increased Confidence Levels: Through the internship, the intern bolstered their confidence by
embracing new challenges, learning from mistakes, and actively seeking feedback from supervisors
and colleagues. Additionally, they engaged in professional development opportunities and set
achievable goals.

9. Conversational Abilities: The intern's conversational abilities flourished as they actively engaged
with colleagues and clients, practiced active listening, and provided constructive feedback. They
sought guidance from supervisors and colleagues to navigate challenging situations and resolve
conflicts effectively.

10. Anxiety Management: To effectively manage anxiety, the intern prioritized self-care through
practices like exercise, meditation, and sufficient sleep. They sought support from supervisors and
colleagues, set realistic expectations, prioritized tasks, and embraced breaks when necessary.
SUMMARY OF LEARNING OUTCOMES

 The study had enabled us to design marketing mix strategies for any product or service
 The study had acquired basic insights about advertising
 The study enabled us to perform the management of sales force
 The study enabled us to handle a good customer relationship management system
 The study enabled us to understand the significance of hr functions and role of HR executives in
the changing scenario.
 The study enabled us to understand various sources of recruitment.
 The study had acquired managerial decision-making skills and ability to plan and implement.

Suggestions

 Greater awareness about the objectives of the training and development Programme must
be created among the trainees at the time of their nomination for the training so that it helps
the trainee easily understand and attain the objectives and goals of the Programme.

 Employees must be motivated to take up Training Programs regularly to update their skills
and learn new technique to perform their work effectively and efficiently.

 The industrial relations should be properly maintained by the employees

 The safety measures should be properly maintained

 To implement more marketing strategies.

 The sales team has to respond immediately to the queries of the guest
PHOTOS