Technical Support Engineer- Microsoft Dynamics

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they
work with and customers we support. You will have the ability to thrive in a fast-paced and challenging
environment where everyone is empowered and committed to delivering the best in industry customer
experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn
and develop professional and soft skills.

Duties and responsibilities

 Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving
solutions for corporate customers including, issues escalated to the highest level of management
 Collaborate with subject matter experts and escalation managers when additional support is needed
 Manage critical issues by setting customer expectations, devise and implement action plans and
professionally communicate to all parties involved
 Seeks supplemental training to improve performance and develop specialization.

Skills and competencies

 1 years’ experience in technical or customer support is an advantage
 Good English communication skills
 Strong researching, problem solving and troubleshooting skills
 Adaptability to work independently and part of a team bringing in experts when needed
 Passion for technology and learning
 Some exposure with technologies and interest CRM, ERP or Microsoft Dynamics is a plus point
 Ability to communicate and interact effectively, in a professional manner with technical & non-
technical staff (both verbal & written)
 Ability to quickly adapt to technology and/or application changes and business delivery priorities.

Benefits
 Top office in a central location – Lotte Center Hanoi
 Excellent remuneration package, with full social insurance and PTI health insurance
 100% salary during probation
 Lunch allowance
 Performance & KPI bonus
 Excellent working conditions, casual atmosphere, and state-of-the-art hardware
 Continuous professional development and certification programs
 Committed to offering career development opportunities to all our staff
 Flexible working hours (5 days a week, 6AM-3PM or 7AM-4PM or 8AM-5PM), weekends & holidays
coverage depends on team’s requirement.

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer
you unlimited potential then apply for this position now and tell us more about what you can bring to our
business. Please send CV to nhi.vu-anh@tek-experts.com to apply