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KN - 129 Sales Strategy
KN - 129 Sales Strategy
Sales
Sales Pipeline
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6 Stages of the Solution Selling Process
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01 Stage
Prepare 02 Stage
Diagnose 03 Stage
Identify client’s pain
points Qualify 04 Stage
Research client’s
history Ask open-ended
questions Educate 05 Stage
Determine if your
client is intrested in Solve 06 Stage
solution
Determine if they are Show client hpw you
authorized to make will solve their problem Close
purchase Show client why you
are cost-effective Send similar case
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6 Stages of the Solution Selling Process
People Operations
Sales Team Strategy
Infrastructure Parthners
Sales Strategy
Sales Strategy
Sales Messaging Sales Process Sales Management Sales Competency and Behaviors
- Customer Engagement Strategy - New Customer Acquisition - Adoption Best Practices - Competency Model
- Sales Conversion Tool - Opportunity Development - Coaching Method and Tool - Gap Analysis and Priopity
- Marketing 2.0 - Account Development - Metrics and System Support - Sales Curriculum Development
- Pipeline Management - Sales Proces Integration to CRM
Present solution
Deliver and
Evaluate
Contact and
Build
Relationship
High Level Sales
and handle
objections Process Outline
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Process Model industry's standard dummy text ever since the 1500s,
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survived not only five centuries, but also the leap
into electronic typesetting, remaining essentially
unchanged. It was popularised in the 1960s with the
release
Formulate
Solution
C
u Nurture in drip
st campaign
o N
Contact is made
m and customer is Discover and needs Solution Customer O
er qualified assessment presentation decides to buy?
YE
S Order fulfillment and
coordinate solution
implementation
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Relationship is N
Kick-off and maintained and CX review and Customer O Defector study Nurture in drip
implementation enhanced NPS data gathered renews? conducted campaign
YE
S
Acc
ount
Man
age
Sales
Sales per per month,
employee per quarter,
01. Prospect 02. Approach the customer 03. Determine needs 04. Present the offer
08. Suggest more sales 07. Follow up 06. Close the sale 05. Handle objections
Follow up with additional sales Provide services after the sale Transition the lead to a Handle objections calmly and
or recommendations, resulting to promote customer loyalty customer by making the sale offer solutions
in attracting new leads
Sales Strategy:
Pre-sale and Post-sale
Pre-sales Post-sales
Buying
Supposed Leads Potential Leads Qualified Leads Close Implementation Service
Opportunities
Acquire Leads Internal Sales Account Manager Account Manager Account Manager Account Manager Account Manager
External Sales External Sales Sales Engineer Sales Engineer Sales Engineer Engagement
Account Manager Sales Operation Account Management Account Management
(Distribution) Customer Success Customer Success Customer Success
Channal
Roles
Group A
Sales Strategy
Group H Group B
Group E
Customer
Customer
Market Analysis Marketing Sales relationship
management
Profits Through
Market Customer Marketing Mix
Customer
Segmentation Needs Optimization
Enchantment
A Marketing Approach
Strategic Sales Control
Comparison
of strengths
Competitor Features Notes
and
Weaknesses
Very poor Poor Average Good Very good
Finish
Start
Usage
Customer
Proactive maintenance
Experience Journey
-
Initial consideration
Moment of purchase During - Calls contact centre
- Calls a channel partner
- Signs contact
- Final presentation
Engagement
- First interaction
Evaluation - Subsequent interactions
- Studies proposal - Solution presentation
- Calls in case of a query - Submission of quote
Sales Mind-Map
Customers
Own positioning and market Target segments and Own marketing and sales mix
strategy customers
Bad Lead Research
L
Prepare for the sales process e
Too Big Queue a
No Fit Queue d
Marketing Queue
Int’l Queue
Unable to Qualify
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Qualify and Discover
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Demo o
Illustrate value of software r
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Closed Lost u
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Objections and Close i
Sign up new customer
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Barrett Sales Strategy Model
Sales Strategy
Market Sales Sales Force Sales Sales Technology Sales Management Sales Force
Segmentation Messaging Structure Processes and Governance Development
Organizational Buyer
Account Salesperson Sales Strategy
Behaviour
Sales Cycle
Determining Conforming
Opportunity Differentiated Conforming Vision Value and Finalizing Mutual
Prospecting Identified Match Plan Negotiating Closed
Problems Power
First Meeting Pain, timeline, Discovery Demo, Summary Reference called, Close call
S Decision criteria, Schedule Demo of findings Activant preferred, complete,
al SOE Proposal review Ask order
es
E
xi
t
C
ri Buying Cycle
te
ri
a
Needs Recognition
Catalyst Explore Options Resolve Concerns Purchase
Recognize Problem Clear vision of Preferred solution Risks considered Issue order
B solution identified
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Customer Journey
Social & online
ads Offers
Steps Placeholder Text Placeholder Text Placeholder Text Placeholder Text Placeholder Text
Touchpoints