SHERIN PUZHITHARA

NIZAM shifanubulsherin@gmail.com +44-07587544038

Dedicated and customer-focused professional seeking a position in restaurant front office management. Bringing strong organizational
skills, exceptional communication abilities, and a passion for delivering outstanding hospitality services.

FRONT OFFICE MANAGER

Thal Kitchen| INDIA
2019 – 2023
1. Oversee daily operations of the front office, including guest check-in/checkout, reservations, and guest relations.
2. Train and supervise front office staff to ensure high-quality service delivery
3. and adherence to company standards.
4. Implement strategies to optimize occupancy rates and maximize revenue.
5. through effective room inventory management and upselling techniques.
6. Handle guest inquiries, complaints, and special requests in a timely and
7. professional manner to ensure guest satisfaction.
8. Collaborate with other departments, such as housekeeping and maintenance,
9. to maintain cleanliness, functionality, and overall guest experience.
10. Managed reservations and room assignments, ensuring accuracy and timely.
11. processing.
12. Handled administrative tasks, including scheduling, payroll, and inventory.
13. management.
FRONT OFFICE ASSISTANT
Thal Kitchen| INDIA
2019 – 2023
1. Greet and welcome guests, visitors, and clients in a professional and friendly manner.
2. Answer and manage incoming calls, emails, and correspondence.
3. Schedule appointments and maintain calendars for executives and staff.
4. Assist with administrative tasks such as filing, photocopying, and data entry.
5. Handle inquiries and provide information about the company's products and services.
6. Ensure the front desk area is clean, organized, and well-presented at all times.

EDUCATION SKILL SET

MSC BANKING AND FINANCE Excellent communication and interpersonal skills
• Strong leadership and team management abilities
Queen Mary University of London • Proficient in hospitality management software (e.g., Opera, Micros)
Present • Detail-oriented with a focus on providing exceptional customer service
• Ability to multitask and prioritize in a fast-paced environment
BACHELOR OF COMMERCE
MES College Marampilly – India
2019

ACHIVEMENTS OTHER SKILLS

Best House captain award Winner IT: MS Office Suite (Word, Excel, Access, and PowerPoint)
Best Employee award Winner 2023 – Infosys Ltd Languages: English and Hindi
Received a 5000-pound scholarship at Queen Mary, based
merit

Reference available upon request