Administrative Procedure

Vasudev
991775298
Project – 1
Chapter no.1 Soft skill Examples of a situation, experience, or a
position where I can demonstrate the skill
1 Critical Thinking As a cook, I can demonstrate critical thinking
skills by developing menus that are creative,
and meet the dietary needs of my customers.
2 Communication In a team meeting, I can use my communication
Skills skills to clearly convey my ideas, provide
updates on my progress, and actively listen to
my colleagues.
3 Business Ethics I was approached by a friend who owned a
competing company. They offered me a
significant discount on their products if I
promoted them on social media. At first, I was
tempted by the offer, but then I realized that it
would be a conflict of interest. I would be
compromising my company's values and
potentially harming our business.
4 Conflict Resolution As a Sales Manager, I can Negotiated a
resolution to a customer complaint, resulting
in a positive outcome for both the customer
and the company.
5 Intercultural When interacting with customers or clients
Competence and from different cultural backgrounds, I can
Inclusion demonstrate intercultural competence by
being patient and respectful, and by using clear
language to ensure effective communication.
6 Digital Literacy My previous role as a technical writer at a
software company, I was tasked with creating
user manuals for a new product launch. The
product was complex, and the target audience
was non-technical. I had to break down the
technical jargon into simple, easy-to-understand
language.
Accomplishment Statements
I utilized my critical thinking skills to
develop the restaurant's menu,
resulting in a 20% increase in
customer satisfaction and a 15%
boost in revenue.
As a fresher student, successfully
collaborated with classmates on a
group project, clearly
communicating roles and
responsibilities, which resulted in
our team receiving the highest
grade in the class and positive
feedback from our professor."
I politely declined the offer and
explained to my friend that I
couldn't promote their products
due to our competing interests.
Instead, I suggested that we
explore other ways to collaborate
that wouldn't compromise my
company's values. This decision
demonstrated my commitment to
upholding my company's ethics and
avoiding conflicts of interest.
I utilized my emotional intelligence,
communication, active listening,
and problem-solving skills to
identify the root causes of conflicts
and develop mutually beneficial
solutions. By doing so, enhanced
team morale, and improved overall
sales performance.
Demonstrated a commitment to
continual learning by regularly
attending industry conferences and
participating in online coding
challenges, which led to the
implementation of innovative
features in our mobile app,
enhancing user experience and
driving positive
feedback from clients.
I spent hours researching the
product, interviewing subject
matter experts, and crafting clear,
concise instructions. The end result
was a user manual that received
rave reviews from customers and
internal stakeholders.
 7 Creativity I'm planning a friend's birthday party. I can
demonstrate creativity by coming up with a
unique theme, designing decorations, and
creating a playlist that fits the theme.
8 Collaboration and As a member of a neighbourhood community
Teamwork initiative, I can demonstrate collaboration and
teamwork skills by working with neighbours to
organize events, share resources, such as
improving street lighting or creating a community
garden.
9 Committed to the I'm volunteering at a local food bank, helping to
Community distribute food to families in need. I can
demonstrate my commitment to the community
by regularly volunteering my time, building
relationships with other volunteers.
10 Effective Decision I'm a team lead in a crisis situation, such as a
Making natural disaster or a major system failure. I can
demonstrate effective decision-making skills by
Staying calm and focused under pressure.
11 Agility and I'm a product manager, and our team has been
Adaptability working on a new product launch for months. Just
a week before the launch, our development team
informs me that they've encountered a critical
bug that will take at least two weeks to fix. I can
use demonstrate agility and
adaptability by
Quickly assessing the situation and identifying
potential solutions.
I recently organized a memorable
celebration for friend birthday. I
ensuring that all friends were
entertained throughout the event.
This experience reaffirmed my
passion for crafting unforgettable
celebrations that bring joy to all
friends.
"Coordinated with neighbours to
organize a community garden
project, which led to the
transformation of a vacant lot into a
vibrant green space. This initiative
not only improved the
neighbourhood's aesthetics but also
fostered stronger community bonds
and increased local engagement.
I feel proud to say that I have made
a positive impact in my community
by volunteering at a local food bank.
Through this experience, I have not
only helped provide essential
necessities to those in need, but I
have also learned valuable life
lessons that will stay with me
forever.
As a volunteer, I have come to
understand the importance of food
banks and the significant difference
they make in people's lives.
As a team lead, I used my effective
decision-making skills to successfully
navigate a challenging situation. I
was responsible for managing a
team of five developers, and we
were working on a critical project
with a tight deadline.
As a product manager, I
demonstrated my agility and
adaptability skills by pivoting our
product roadmap in response to
changing market conditions,
resulting increase in customer
adoption and a 30% increase in
revenue.
12 Emotional During a project, I realized that I was feeling
Intelligence frustrated. I took a step back, acknowledged my
emotions, and identified the root cause of my
frustration. I then adjusted my approach and
communicated my needs to my team. This helped
me manage my emotions and improve my
productivity.
13 Continual Learning I'm a software developer, and I'm working on a
and Growth project that requires me to learn a new
Mindset programming language, At first, I might feel
overwhelmed and think, "I'm not good at this, I'll
never be able to learn it." But then I remind
myself that I have a growth mindset, and I can
improve my skills with effort and practice.
14 Initiative and I demonstrate initiative skills by identifying a
Entrepreneurship problem, proposing a solution, and taking action
to implement it. I also show different open-
source textbooks and consulting with my
classmates to get their feedback.
15 Leadership I worked with a team to achieve a common goal,
such as completing a project or solving a
complex problem. You demonstrated leadership
by encouraging collaboration and
communication among team members.
With my emotional intelligence
skills, the conflict was resolved, and
the project was back on track. The
team member and stakeholder were
able to work together. By leveraging
my emotional intelligence skills, I
was able to resolve the conflict,
improve team morale, and deliver
the project on time.
As a software developer, I
demonstrated my continual learning
and growth mindset skills by taking
the initiative to learn and implement
a new technology stack, resulting
increase in application performance
and reduction in maintenance costs.
Our company was struggling to
penetrate a new market segment,
and our marketing efforts were not
yielding the desired results. I
recognized an opportunity to
capitalize on a emerging trend in
the industry and took the initiative
to develop a targeted marketing
campaign.
By demonstrating my leadership
skills, I was able to drive positive
change, improve team productivity,
and deliver results that exceeded
expectations.