Document No:
Tiejun Needs and Expectations of Interested Parties
Updated By
Sr. No. Interested Party
1 Customers/Tenants External
2 Clients External
3 External Providers External
Legislative &
4 External
Regulatory Bodies
5 Employees Internal
6 Management Team Internal
Tiejun-OHS-NEIP
Rev. No.
Rev. Date:
0
23-Aug-2023
Muhammad Zameer Updated On 23/08/203 Next Review 23/08/2023
Remarks (If
Type Reason For Interest Needs and Expectations of Interested Parties Needs and Expectations of Organization Met or Not Risk Opportunity Action planned Responsibility Status
any)
Receiving of good room service Tenants satisfaction & Improvement of services Met Unhygienic Condition Trainings, Room Cleaning Daily, Weekly and monthly PPMs Soft Services Manager In compliance
Bed Bugs schedule & Pest control and room inspections
Quarterly PPM of Neighborhood & Hard Services Manager
Receiving Basic accommodation needs. Tenants satisfaction, Improvement of services Met Dissatisfaction of Neighborhood PPM and In compliance
Room inspection on Move & Accommodation
and good use of accommodation assets Tenants room inspection
in/Moveout supervisor
Having good quality food which prepare in
Daily, Weekly kitchen inspections,
hygienic condition with absence of negative Client, Tenants satisfaction & Improvement of Met Food poisoning Food safety inspections & HSE Manager & Catering In compliance
food samples keeping and biannual
impact of food on health, including acute services 3rd party Food sample test Manager
3rd party food testing
diseases.
Direct recipient of Room inspections by HSE, security
and housekeeping teams
organization’s services Facility Inspections HSE Manager, Security
Compliance to safety norms Tenants safety and Compliance to Camp HSE Met Injury or accident Communication of HSE rules and
Communication of HSE Rules Manager & Soft Services In compliance
rules Guidelines
and Guidelines Manager
Issuance of violation reports upon
noncompliance
Room inspections by HSE, security
and housekeeping teams
Facility Inspections
Communication of HSE rules and HSE Manager, Security
Communication of HSE Rules
Safety & Security of lives and belongings Safe and secure atmosphere of facility Met Injury, accident or theft Guidelines Manager & Soft Services In compliance
and Guidelines
Issuance of violation reports upon Manager
Security patrolling
noncompliance
Daily security patrolling
HSE Trainings, TBTs,
Daily Weekly and monthly
Zero accidents Zero accidents Met Injury or accident inspections & risk HSE Manager In compliance
inspections of facility
assessments
HSE Plan incorporated with
TRSDC Health and safety
Compliance to HSE management system of client Compliance to HSE management system of Met Non Compliance management system
HSE audits, Daily weekly and HSE Manager In compliance
client monthly inspections
Trainings, TBTs, inspections
& risk assessments
HSE Plan incorporated with
Contractual TRSDC Health and safety
Requirements management system, KPI HSE audits, Monthly KPI, Daily
Compliance to contractual terms of OHS Compliance to contractual terms of OHS Met Non Compliance HSE Manager In compliance
submissions, Trainings, TBTs, weekly and monthly inspections
inspections & risk
assessments record keeping
Hiring HSE personnel's with
Provision of experienced HSE personnel Allocation of experienced HSE personnel Met Lack of experience TIEJUN Procedure for Safety HSE Manager & HR In compliance
good and relevant
Performance and Evaluation
experience
Facility PPMs, Provision of
Tenants satisfaction Clients & Tenants satisfaction Met Dissatisfaction of Tenants satisfaction feed back Project Manager In compliance
good quality food and
Tenants
services
Timely payments to make
Late payments
good relationship TIEJUN procurement procedure All Managers and
Continuous orders prompt payments as per Poor quality products
Good quality products with safety features Met Good quality product Consultation with HSE dept. before Procurement In compliance
agreed terms. Product without safety
Safety is top priority for procurement department
features
procurement
Provide supporting Timely payments to make
Late payments
services and material Good level and long terms working relationship good relationship TIEJUN procurement procedure All Managers and
Credit purchases Met Poor quality products In compliance
to the organization and reliable cooperation Good quality product Consultation with HSE dept. before Procurement
Product without safety
Safety is top priority for procurement department
features
procurement
Trained and competent drivers
Safely Transportation of goods Safety of goods and employees Met Accidents or injury Trainings, Awareness All Managers In compliance
Manual handling training
programs and competency
Risk assessment
Implementation of Govt.
Health of the people and longevity increasing
Safe workplace environment laws, Audits, Inspections,
as the govt. sustainable development Met Non Compliance TIEJUN Procedures All Managers In compliance
Dictate controlling Obedience of govt rules and regulations Trainings, Awareness
component.
regulations that impact programs and competency
on organization
Services Implementation of local
Compliance with national laws, regulations and Compliance with national laws, regulations and Met Non Compliance Legal Register All Managers In compliance
laws and international
international standards international standards
standards
Obedience of HSE procedures and standards
Late payments Good salaries Monthly staff Appreciation
Reasonable Remuneration Dedications to work Met All Managers In compliance
Bad behavior Staff Appreciation certificates and fixed overtime
Loyalty towards organization
Hard work and enhancement of competency Promotion of OHS appointments
Opportunities for career advancement Met Employees promotions after PM In compliance
Dedications to work unexperienced Safety evaluations
management review
Loyalty towards organization employee HSE Team Reviews
All areas risk assessment
Hazards free work place Risk Assessments
Job not overly stressful and low occupational Met Stress JSA, PTST,PTW HSE Manager In compliance
Compliance with HSE procedures and Inspections
hazards Daily weekly inspections
standards Leadership Walk throughs
Leadership Walk throughs
All areas risk assessment
Risk Assessments
Safe working environment Safety of employees and tenents Met Work place hazards JSA, PTST,PTW HSE Manager In compliance
Inspections
Daily weekly inspections
Leadership Walk throughs
Leadership Walk throughs
Provision of standard PPE & Tools Compliance with PPEs by employees Met Non Compliance, Injury PPEs & tools provision Procurment of tools and PPEs All Managers In compliance
Responsible for
realization of
organization services Awareness trainings for HSE topics Implimentation of training knowledge in day to Non Compliance, Injury Annual HSE training plan
Met Trainings and inspection HSE Manager In compliance
day activities or accidents Daily & weekly inspections
Good, friendly work environment. Good, friendly behaviour of employees Met Bad behavior Positive behaviour awareness Weekly TBTs HSE Manager In compliance
Hard work and enhancement of competency
Positive behaviour Monthly staff Appreciation
To feel valued and appreciated. Dedications to work Met Demotivation PM In compliance
Apprications certificates and fixed overtime
Loyalty towards organization
Heat Stress Management
Training
Rest time during peak summer Safety of employees and tenents Met Heat related illness Rest areas, cold water, Heat Stress Management plan HSE Manager In compliance
recovery room
Heat stress first Aid
Management commitment HSE policy and Management
Zero accidents Zero accidents Met Accidents or injury Management In compliance
towards safety commitment
HSE inspectios, Aduits,
Improve HSE performance Safe workplace environment Met Non Complinace HSE KPI Management In compliance
Training
Management KPIs Monitoring and Measurement to reduce the Safe workplace environment Met Non Complinace HSE inspectios, Aduits, HSE KPI Management In compliance
impact Training
Evaluation of compliance Best HSE complinace Met Non Complinace HSE inspectios, Aduits, HSE KPI Management In compliance
Training
HSE inspectios, Aduits,
Inspections of project sites Safe workplace environment Met Non Complinace HSE KPI Management In compliance
Training