PROJECT REPORT

ON

“Study of Crockery, Glassware, Silverware in F&B Department

of Haldwani City”

Project Report Submitted to Amrapali Institute of Hotel Management

in Partial Fulfilment of the Requirement
for the Award of
BACHLER OF HOTEL, MANAGEMENT AND CATERING TECHNOLOGY

By: Vinay Raghav

Under the supervision of Faculty Mr. Vikas Dobhal

University Roll Number - 200040400037

COURSE – BHMCT
BATCH – 2020-2024
 UNDERTAKING

I declare that the work presented in this project titled “Study of Crockery, Glassware,
Silverware in the F&B Department in Haldwani City” submitted to the Amrapali Institute of
Hotel Management for the award of the Bachelor of Hotel Management & Catering
Technology is my original work. I have not plagiarized or submitted the same work for the
award of any other degree. In case this undertaking is found incorrect, I accept that my degree
may be unconditionally withdrawn.

Signature of the Candidate

Name of the Candidate
University Roll Number
Address
Date of Submission
Vinay Raghav
200040400037
Arthala, Mohan Nagar,
Ghaziabad, Uttar Pradesh.
 CERTIFICATE BY THE GUIDE

CERTIFICATE

Certified that the Research Project entitled – “Study of crockery, Glassware,

Silverware in the F&B Department in Haldwani city”submitted by Mr.
Vinay Raghav of BHMCT 2020-2024 batch is his own work and has been
done under my supervision. It is recommended that this Project be placed before
the examiner for evaluation.

(Signature of the Guide)

Name Vikas Dobhal
Institute Name - Amrapali
Institute of Hotel
Management, Lamachaur, Haldwa
ni, Uttarakhand.
Date-
 ACKNOWLEDGEMENT

I take upon this opportunity to acknowledge the many people whose support and cooperation
helped me finish my project.

I would like to thank my Project guide Mr. Vikas Dobhal for guiding me in this project.

I owe my sincere gratitude towards the local area people of haldwani city that helped me in
doing the survey in a better and efficient way.

Finally, I would like to wind up by paying my heartfelt thanks to all my faculties.

The Dean Academics and The COO-AGI, to give me this opportunity of doing a research
work on this topic.
 ABSTRACT
This research is done to find out “the role of crockery, glassware, silverware in F&B business”
and the main purpose of the study is to understand the use of crockery glassware & its impact
on the food & beverage business especially in a small city like Haldwani, which would help to
find out the current status and area of improvement to use crockery and cutlery in their
restaurent. F&B is achieved by the use of cutlery, methods and a variety of glassware. It is one
of the crucial parts of any food & beverage outlet especially in big events like social gathering,
parties, etc.

The topic has been selected keeping Haldwani city in mind and from the result it can be
concluded that there is a lot of scope of implementing the concept in most of the F&B outlets
as hardly a few food & beverage businesses in Haldwani are practicing the concept of using
silverware.

To find out the answers for the study questions a survey was conducted and 20 un-structured
interviews were conducted with various food and beverage outlet owners/ managers of
Haldwani city. This project will also help the food & beverage business owners to understand
the concept & utilize it to enhance the business prospect and the profitability by implementing
the concept of using best quality of silverware in their ventures.

Keywords: outlet, concept, food and beverage, crockery, silverware, glassware.

 INDEX

CHAPTERS TOPIC PAGE NO.

INTRODUCTION 1-16
1. Definition 1-2
2. History 3-5
3. Types of Crockery, history, charactersticks 5-13
CHAPTER 1 4. Type of Glassware, classification 14-15
5. Type of Silverware 15-17

CHAPTER 2 OBJECTIVE OF THE PROJECT REPORT 18

CHAPTER 3 SCOPE & LIMITATION OF THE STUDY 19

CHAPTER 4 LITERATURE REVIEW 20

CHAPTER 5 METHODOLOGY 21

CHAPTER 6 PRIMARY DATA 22

CHAPTER 7 ANALYSIS AND INTERPRETATION 22-33

CHAPTER 8 SUGGESTIONS 34

CHAPTER 9 CONCLUSION 35
BIBLIOGRAPHY-
CHAPTER 10
REFERENCES & SOURCES, GLOSSARY
ANNEXTURE