International Conference on Computer Communication and Informatics (ICCCI), Jan 23-25, 2023, Coimbatore,India

CHATBOT FOR HEALTHCARE USING

MACHINE LEARNING
2023 International Conference on Computer Communication and Informatics (ICCCI) | 979-8-3503-4821-7/23/$31.00 ©2023 IEEE | DOI: 10.1109/ICCCI56745.2023.10128261

Kaladevi R, S Saidineesha, P Keerthi Priya,

Associate Professor, UG Student, UG Student,
Department of CSE, Department of CSE, Department of CSE,
Saveetha Engineering College, Saveetha Engineering College, Saveetha Engineering College,
Chennai, Tamilnadu, India Chennai, Tamilnadu, India Chennai, Tamilnadu, India
kaladevi@saveetha.ac.in saidineesha.cms@gmail.com keerthipriya881@gmail.com

K.M Nithiya Sri, S Sai Gayatri,

UG Student, UG Student,
Department of CSE, Department of CSE,
Saveetha Engineering college, Saveetha engineering College,
Chennai, Tamilnadu, India Chennai, Tamilnadu, India
nithiyasrikm2508@gmail.com saigayatri2001@gmail.com

Abstract— Healthcare has become an important part of living a

healthy life in today’s society, but consulting with a doctor for
every health problem is very difficult for common people. The
Medical chat bot is created to diagnose diseases and provide basic
information before consulting a physician. By doing so,
healthcare costs will be reduced and medical knowledge will
improve. A chat bot interacts with users through natural
language. The chat bot then saves the information in a database,
chooses sentence keywords, decides whether to answer an
inquiry-, and provides information. With this approach, people
can spend less time in hospitals while performing repetitive tasks
like providing solutions, sending emails, marketing, and
analyzing results. Similarly, calculations are done using n- grams,
TF-IDFs, andcosine. So, this gives the best result for detecting the
disease through a medical chat bot.
Keywords— Chat bot, Machine Learning, Natural
LanguageProcessing, Health Care, TFID, N-gram, Virtual
Assistance.
I. INTRODUCTION
Technology plays an important role in Healthcare. It is
applied in multiple fields for vast purposes in day-to-day
life. Normally chat bot is a system program that is used to
solve a query that is given by the user. Chat bots are of two
types, text and speech. In medical applications, it helps the
user eco- friendly to interact naturally to improve patient
health performance.
Since information is pre-stored, these systems may,
in principle, educate themselves and re-learn things with the
aid of people or online resources. Since it is impossible for
users to see physicians and experts during an emergency,
the goal is to limit the usage of healthcare resources
by providing answers to user inquiries.
If there is a query in the database system, the
answer is presented. From a statement and its
response, significant keywords may be found. A
response will be given, or comparable replies will
appear, if a match is discovered, or if a relevant term
is detected.
Users may individually ask any healthcare issues they
may have in the database without spending too much
time seeing a doctor since certain complicated
inquiries and answers have been examined and
addressed by professionals. The relationship database
management system stores the phrase that we are
providing as input. Input sentences from user
questions are coordinated with knowledge bases by
the chat bot. A knowledge database of the chat bot is
compared to each query. The crucial words are taken
out of the input text, then N-gram, TF-IDF, and cosine
similarity are used to determine how similar the
sentences are. Java standalone apps were used to
create the interfaces. The implementation of a chat bot
uses pattern comparison, where the phrase's sequence
is identified and a pre-stored response pattern is
customized to the unique variables of the sentence.
Users are unable to sign up and provide
sophisticatedanswers [1]. In the future, there will be
several sectors where chat bots will be used. The
methods needed to build and put a chat bot into use
are covered in this article. The results are examined,
comparisons are made, and conclusions are reached.
[2].

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 International Conference on Computer Communication and Informatics (ICCCI), Jan 23-25, 2023, Coimbatore,India
II. LITERATURE SURVEY
Advancement in computer technology paves way
for new techniques and development in the medical
field. By using AI, people can develop different types
of Chat bots, in this paper, the created chat bot serves
in healthcare by helping users with medical needs. It
has a variety of facilities such as diagnosing the
disease, and interactive online chat with the bot for
medical consultation. The Author has suggested
conversational services for psychiatric treatment
based on high-level natural language understanding
(NLU) techniques and emotion identification based
on Choi's multimodal approach[3]. In addition to
assisting medical institutes or hospitals in asking
medical dosage-related queries by voice, the system
build was useful to them. API was used to get the
output from the bot developed by RashmiDharwadkar
and Neeta Deshpande[4]. The proposed idea is to
create a medical chat bot using Artificial Intelligence
for consulting a doctor. To improve the accessibility
to medical knowledge the medical chat bot was
created by Divya, Indumathi, andIshwarya[5].
In order to anticipate diseases accurately in the
chat bot, Tamizharasi[6] has shown how to use a
machine learning system. The Support Vector
Machine learning approach, which is generally used
to produce exact predictions and increase the
efficiency of the model, is one of the numerous
algorithms that are used for prediction. The author has
utilized this method. The chat bot software developed
by C. Bulla[7] enables users to initiate conversations
with machines. In the project, a chat bot that can
diagnose minor cases of diabetes through user
interaction would serve as a kind of virtual doctor.
The Divya Madhu model[8] makes use of AI to
make it easier for people to decide on the best course of
therapy for a patient's illness. Various therapies are
available. Nobody will probably be able to identify
the proper therapy that is most appropriate for their
ailment in the market for aspecific disease. The goal
of this effort is to use artificial intelligence (AI),
which can reliably forecast illness basedon
symptoms. The right sickness is predicted by AI, who
also provides therapies. To diagnose patients and
recommend treatments, Amiya [9] created the Doc-
Bot. The patient's symptoms are stated in a
littleapplication thatwas created here. Using the user
name andpassword, the user should establish an
account, and they will get a special ID. Additionally,
in order to cure the illness of the algorithm used here,
questions will be asked and the necessary blanks will
need to be filled in. The major criterion for this is
age. They can identify the ailment, which can then be
clarified by others reviewing it. After that, they may
be questioned extensively about the effectiveness and
accessibility of themedication.
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In order to sound convincingly like a virtual doctor,
Rashmi and Neeta [10] created a medical chat bot that
leverages the Google API to translate voice-text to text-
voice. This technique, which alters the interface, is carried
out here via NLP. As a result, a virtual patient- doctor
platform is developed to set up free services for receiving
medical information and diagnoses. They provided the
foundation for the planned system. A methodfor deploying
a web-based chat bot as a user's personal assistant that
assistsusers in setting up appointments with their customers
wasprovided by Kanan Motani[11]. Emailexchanges are
usedto communicate information; however, AIML files,
NLG, and NLG are used to assess it. According to
Dahiya[12], this bot was suggested. It's based on a chat bot
that just usestext. In order to deliver a specified
acknowledgment depending on user input, it identifies
input, matches patterns, and utilizes access information.
The user asking a chat bot, "What is your name?" is an
illustration of this. Youmay call me Chat bot,or I'm Chat
bot, and the chat bot will most likely respond. A user-
friendly answer based on a specified pattern is provided
when the input is created in the database.
III. RESEARCH BASICS
A. NLP Algorithm
On machine learning algorithms, NLP algorithms are
often based. Machine learning may be used to
automatically learn these rules by evaluating a collection
of instances, such as data sets acquired from a specific
resource, for example, data on patient information. This
eliminates the need for manually coding vast amounts of
rules. The NLP process consists of the following steps:
lexical or morphological analysis, syntactic analysis or
parsing, semantic analysis, discourse integration, and
pragmatic analysis.
Concepts and instances are used in natural language
queries to get information. The sample health-related query
is given below that is using Stanford parser which is
divided into parts of speech. The given query is “When
should I take Paracetamol tablets?” It shows entity
recognition and the basic dependencies of the query.
There are some queries that are difficult to understand by
normal users. In these circumstances, the extracted
ideas, instances, and relations, together with the parser's
enhanced output, might be used to simplify user queries.
The knowledge base receives more specific requests for
retrieval. Filtered and ranked results from matching refined
queries are used in the knowledge base to improve indexing
for users.
 International Conference on Computer Communication and Informatics (ICCCI), Jan 23-25, 2023, Coimbatore,India
IV. PROPOSED APPROACH
The proposed model in this paper helps the users to
interact with the bots and get diagnosis result from the
trained bots along with medical advice. The motive
of the chat bot is to suggest the best assistance for the
people with trained Information to develop the
required system machine learning was used. To
buildan interactive bot the NLP was used, and the
overall architecture of the model was given.
A. Architecture Diagram
Figure 1 Proposed Architecture Workflow Diagram
B. Experimental Results
Figure 2 Output for Chat bot using Machine Learning
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C. Graph
For analysis purposes, we have taken 100 queries. For the 100
queries, the obtained results are shown in the below graph
Figure 3 Running time of Natural Language
Processing Algorithm
For most of the queries, our system answered properly.
Forsome of the questions, the answer is partial. And for a
fewquestions, the answer is not obtained properly. In the
future, to solve this issue we will develop the chat bot in a
way where it gives a result for all the queries accurately.
V. CONCLUSION
Thus, the proposed system makes use of machine learning and
NLP to implement the interactive chat bot which assists the
users with rightful information and result. Through the NLP
algorithm, the details are fetched from the bot to answer.The
system produces an accuracy rate of 77% for the approximate
answer, thus the system is used to predict the rightful results
from the diagnosis. 0.6% for a partial answer and working on
attaining the whole accuracypercentage
VI. REFERENCES
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Interfaces”, Project Report of AI and CSUniversity of Edinburgh,
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[3] K. Oh, D. Lee, and H. Choi, "A Chat bot for Psychiatric Counseling
in Mental Healthcare Service Based on Emotional Dialogue Analysis and
Sentence Generation", 2017 18th IEEE International Conference on
Mobile Data Management (MDM), pp. 371-375, 2017.
[4] Mrs. Rashmi Dharwadkar and Neeta A. Deshpande,"A Medical Chat Bot",
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[5] S Divya, V Indumathi, S Ishwarya, A medical chat bot forself-
diagnosis, the journal of web assistance 2018.
[6] B Tamizharasi, LMJ Livingston, "Building a medical chatbot
using support vector machine learning algorithm" Journal of Physics,
2020.
 International Conference on Computer Communication and Informatics (ICCCI), Jan 23-25, 2023, Coimbatore,India

[7] C Bulla, C Parushetti, A Teli, S Aski, S Koppad, "Areview of Technologies.

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