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Use the "IS / IS NOT" tool to structure the team working on the problem definition you want to investigate. Use it especially when you suspect
that the knowledge of the situation is only partial. Rephrase the questions if you think they do not apply.

Problem description
IS IS NOT
Who is affected by the problem? Who is not affected by the problem and could?
Who

What is the problem? What could be the problem and is not?

What

Where problem occurs? Where could the problem occur but didn't occur?
Where

When was the first time problem could be observed but

When the problem was observed first time?
was not detected?
When

How many parts are affected by the problem? How many parts aren't affected by the problem?
Many
How

What is the trend cycle for this problem? What may the trend be but is not?
Often
How

Combine the information gathered above to describe the reported problem.

Problem description