TRAINING REPORT OF SHAURYA KADAM

TRANING START – 1/11/23

TRANING END – 29/2/24
HOTEL – TAJ LANDS END

DEPARTMENT – FRONT OFFICE

DATE- 6 NOVEMBER 2023 TO 30 NOVEMBER 2023

 I was allocated at the front office department.

 Everyday before our shift began, our briefing was
conducted. wherein we were told about the vip arrivals,
departures, occupancy, rack rate, arrivals of vip guests.
 I was asked to serve welcome drinks to guests who
would be checking in.
 We were told about all the restaurants and banquets in
the hotel, so that we could in form the guests about the
same.
 In the evenings we used to have a grand diya ritual,
where in I was told to light up the lobby with oil lamps.
 I also was told to assort the bills according to their room
numbers and place them in the correct shelves.
 We were told about the chambers membership and the
club floor membership and timings.
DEPARTMENT – KITCHEN
DATE- 1 DECEMBER 2023 TO 31 DECEMBER 2023

 On the 1st of December, my trainee in charge allotted

me the continental section in the main kitchen
(banquets).
 In the kitchen i was responsible to set up the pasta
counter, for the live counters which took place in the
banquets.
 I was also told to set up the egg counters and pasta
counter for odc.
 Everyday we had to prepare food for AMT, PMT, LUNCH
AND DINNER. (INHOUSE)
 Daily store and meat pick up.
 I was also responsible for the tagging and wrapping of
food.
 Cutting of vegetables for live counters.
 Handling the live counters.
 In the last week, I was told to work in the butchery
section, wherein I was asked to cut chicken pieces into
cubes and slice fish into fish fingers.
 on the 31st of December all of us (trainees) were asked
to handle Maggie and pasta counter in the banquets.
DEPARTMENT- FOOD AND BEVERAGE SERVICE
DATE – 2 JANUARY 2024 TO 31 JANUARY 2024

 I was told to report at Ming Yang on the 2nd of January.

 Ming Yang is a speciality Chinese restaurant, serving
Cantonese and Sichuan cuisine.
 Ming yang has 4 sections PRIVATE DINING ROOM
(PDR), MAIN DINING, GREAT HALL & MAHAJONG.
 Ming comes from the great ming dynasty from china
and yang is the positive,male,bright principle in
Chinese philosophy.
 Ming yang has 120 covers.
 The restaurant timings are: 12:30 pm to 4:00 pm and
7:00pm to 11:30 pm.
 Setting up the restaurant.
 Store keep up in the bar.
 Learnt the dishes and alcoholic beverages of the
restaurant.
 Daily briefing on the no of pax and quality of
service,also during briefings we had training sessions.
 I was responsible for the back area and clearance, I
learned the cutlery and crockery company.
 After the guests consumed their food we served them
with complimentary ginger candies, chocolates, butter
cookies and fortune cookies.
 I was also responsible for cake pick - ups for
guests,who came for birthday and anniversary
celebrations.
 I was also taught to use the pos system.
DEPARTMENT – HOUSEKEEPING
DATE – 1 FEBRUARY 2024 TO 29 FEBRUARY 2024

 In the first week of February,I was asked to work in the

laundry for a week.
 Wherein,I was assorting duvets and bed sheets, folding
towels, setting pillow covers and tablemats on the iron
press machine.
 Learnt about the chemicals & agents used for cleaning
clothes.
 From the 7th of February, I was allotted the
housekeeping department and was asked to report in
the night shift.
 In the night shift we serviced rooms of crews (Air
Mauritius, Cathay Pacific).
 I was taught how the bathroom is cleaned,on the first
day.
 I replenished the supplies in the rooms.
 Vacum cleaning of rooms.
 Assisting the housekeeper with bed making.
 W.C cleaning.
 Removing soiled linen from the rooms and shooting
them through the chute.
 Task agents : R1 BATHROOM CLEANER
 R2 HARD SURFACE CLEANER
 R3 GLASS CLEANER
R4 FURNITURE MAINTAINER
R5 AIR FRESHNER
R6 TOILET BOWL CLEANER
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