“Customer service is the new marketing. It’s what differentiates one business from another.

”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
Jeraldine Nuylan 307263400419786753 - 9074120833
Mclaurenz B. Dela Cruz 307425889522548737 - 9369778256
Fritz Fernandez 307624141219954689 - 9777566428
Chris Jasper Amil 307473207617650689 - 9519142509
Ginalyn David 307885756251111425 - 9480502802
Celdio G. Cadavis 312597004435849217 - 9633027547
Rocky Bandilla 312189029753815041 - 9158790822
Georgie T. Pajac 312152209338925057 - 9687942184
Marvhie Frondozo 312098470267715585 - 9613402828
Joshua Pelagio 312181689923141633 - 9686880094
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/1/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
15 1

Concern

Undone Emails/ Task

Email Concern
jeraldinenuylan38@gmail.com Survey Respond
jojoapollo61@gmail.com Survey Respond
fritzfernandez395@gmail.com Survey Respond
jasperamil146@gmail.com Survey Respond
ginalyn.david06@gmail.com Survey Respond
cecadavs@gmail.com Survey Respond
rockzban@gmail.com Survey Respond
pajacgeorgie0914@gmail.com Survey Respond
marvhieghailfrondozo@ymail.com Survey Respond
joshuapelagio1@gmail.com Survey Respond
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
Queen Ann L. Sebastian 312749600014336001 - 9632641206
JOMARI MENO 31297799661993985 - 9225941615
Xelanel Entereso 313097366842376193 - 9761147727
Divine galas 312098744050909185 - 9512337661
Manilyn Hinon 311886618065633281 - 9632641206
Imelda Moriente 309417664965509121 - 9696493363
Ana Marie Moriente 309420941719371777 - 9265219098
Jonnie Desolo 312161515962630145 - 9690166943
Michael john B Gianan 314539291801812993 - 9060597303
mayriland cagbay 311972675939467265 - 9388772374
Cejhay Marasigan 307998226072469505 - 9393178435
Kim Singcol 314549088756432897 - 9277888902
Ruben santos 312806722861268993 - 9270511042
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/2/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
10

Concern

Undone Emails/ Task

Email Concern
yhamhinon5@gmail.com Survey Respond
jomarimeno0@gmail.com Survey Respond
xentereso0618@gmail.com Survey Respond
divinegalas99@gmail.com Survey Respond
yhamhinon5@gmail.com Survey Respond
imeldamoriente28@gmail.com Survey Respond
mackenziemoriente@gmail.com Survey Respond
joniedesolo4@gmail.com Survey Respond
michaelgianan21@gmail.com Survey Respond
johnmayrilandcagbay03@gmail.com Survey Respond
marasigancejhay@gmail.com Survey Respond
Kimkim.kls70@gmail.com Survey Respond
Rbnsntsjr@gmail.com Survey Respond
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
Marimar Crisologo 311904072892416001 - 9317011371
Jeno Pormento 311942014276993025 - 9707478805
chang javier tulagan 306902353552867329 - 9956776990
Mary Antonette Castro 306902624941113345 - 9311413310
Sarah jane Jumalion 305601236873248769 - 9451431389
Regie Frias 307424137230417921 - 9664997879
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/4/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
16 2

Concern

Undone Emails/ Task

Email Concern
marcrisologo630@gmail.com Survey Respond
pormentojeno42@gmail.com Survey Respond
claricejavier46@gmail.com Survey Respond
francocastro0722@gmail.com Survey Respond
Sarahjane.jumalon08@gmail.com Survey Respond
regiefrias23@gmail.com Survey Respond
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
JAMES ALON-ALON 306881574387843073 - 9984721317
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/5/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
19 1

Concern

Undone Emails/ Task

Email Concern
alonalonjames1@gmail.com Survey Respond
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
Ben Husmillo 312714522097876993 - 9096104186
John Paul Guce 312715930725515265 - 9286339804
Christopher Benitez Ridad 312079682268823553 - 9983624001
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/6/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
17 2

Concern

Undone Emails/ Task

Email Concern
husmillobens@gmail.com Survey Respond
husmillojewelrelloso@gmail.com Survey Respond
ridadtaglechristopher@gmail.com Survey Respond
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/7/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
13

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/8/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
21 5

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/9/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
25 4

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/10/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
23 4

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
3 Fb chat
1 Comms
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/11/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
26 4

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/12/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
18 3

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time
1 2 mins

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/14/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
18 mins 21 4

Concern

Undone Emails/ Task

Email Concern
Midshift
No. of Phone call
completed
1 participate in Rob Treasure
2 register
Task 1 done
Task 2 done
1 comms
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

Rudy Velacion 321726676415283201 9199766927
Mark Jayson H. Peña 321662743872536577 9925575579
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/15/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
22 5

Concern

Undone Emails/ Task

Email Concern

Email Concern
cruzrosana170@gmail.com RECRUIT & ROB TREASURE
MPDloading@gmail.com RECRUIT & ROB TREASURE
 Midshift
No. of Phone call
completed
2 register
2 rob treasure

SURE 1 Peso
SURE 1 Peso
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time
1 1 1

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

Jenny Breiz 322054462686363649 9602479396
322057598935236609 9306613987
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/16/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
6 18 5

Concern

Undone Emails/ Task

Email Concern

Email Concern
jennybreiz@gmail.com Recruit
Recruit
Midshift
No. of Phone call
completed
2 Recruit
1 comms
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

Kelvin Rod Mahilom
307542171702001665 9065944763
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/18/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
15

Concern

Undone Emails/ Task

Email Concern

Email Concern
k.mahilom0024@gmail.com
Recharge 50 PHP
Purchase worth 50 PHP
 Midshift
No. of Phone call
completed

HP
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:

Customer Name User ID Telephone

 Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/19/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls

Concern
Undone Emails/ Task
Email Concern

Email Concern
Midshift
No. of Phone call
Additional Products Search
completed
12 pcs White Kitchen Utensil Set
Cooking Baking Kitchenware with
Bucket LOCAL SELLER made of
WOOD
MOZI 1.8 Inch MP3 Player Built In
16GB MP4 Media FM Radio
Recorder Sport Music Speakers
Coffee Machine Office Portable Drip
Filter Coffee & Tea Cup Water
Indicator 0.75L 500W
hair grower spray hair grower for
man/woman hair growth hair fall
treatment hair care hair treatment

eyeliner pencil liquid eyeliner

waterproof cat eyeliner set cat
eyeliner stamp eyeliner waterproof

retinol cream anti aging moisturizer

for face whitening cream skincare
face massager anti wrinkle

IMOU Bullet-2C-D 1080P H265 Wi-

Fi IP/CCTV Camera Outdoor IP67
Weatherproof AI Human Detection

1Pcs High Quality Korean Style

Pearl Brooch Double Pin
Seagate External Hard Drive
Expansion USB 3.0 HDD 1TB、2TB
Portable 2.5" Hard Drive
Mikasa volleyball V300W Volleyball
Official Size 5 I Dotted
 Waterproof Shoes Bag Travel
Drawstring Non Woven Travel Bag
for Shoes Storage Dustproof Bag
Pouch
Mikasa Volleyball MVA330 Official
Size 5 I Soft Texture
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

Rudy Velacion 321726676415283201 9199766927

Mark Jayson H. Peña 321662743872536577 9925575579
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/20/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
16 FB Chat

Concern

Undone Emails/ Task

Email Concern

Email Concern

"""How was your experience in using/navigating the shop? Okay n

madami products. patisa raffle draw.
Did you purchase anything? Not yet , soon
Do you have any suggestions/comments about One2Shop? All g
cruzrosana170@gmail.com naman sa One2shop site. yung sa apps minsan matagal mag lo
Wishlist: Equipments in gaming, gaming chairs
Will you recommend this to a friend? Yes. Ireccomend ko sa mga f
ko
"""""""
 """How was your experience in using/navigating the shop? Okay n
madami products. patisa raffle draw.
Did you purchase anything? Not yet , soon
Do you have any suggestions/comments about One2Shop? All g
MPDloading@gmail.com naman sa One2shop site. yung sa apps minsan matagal mag lo
Wishlist: Equipments in School supplies, foods and other
Will you recommend this to a friend? Yes. Ireccomend ko sa mga
and classmates ko
"""""""
 Midshift
No. of Phone call
completed
2 Survey

ng the shop? Okay naman

ffle draw.
ot yet , soon
out One2Shop? All goods
nsan matagal mag log in
gaming chairs
ccomend ko sa mga friends
ng the shop? Okay naman
ffle draw.
ot yet , soon
out One2Shop? All goods
nsan matagal mag log in
es, foods and other
ccomend ko sa mga family
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/21/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls

5 Fb Chat

Concern

Undone Emails/ Task

Email Concern

Email Concern
Midshift
No. of Phone call
completed
UPLOADING ITEMS TO
COMMODITIES

Aluminum Indoor Telescopic Ladder

Fluffy Carpet
Non-Stick Cooking and Grill Frying Pan
Adult Foldable Mosquito Nets
8L Automatic Touch ScreenAir Fryer
Rechargeable Mini Electric Fan
Sonifer Sandwhich Maker Pan
Essential Oil Air Humidifier
Non-Stick Electric Cooker with Steamer
Kitchen Utensil Set of 12
KAOL 98V Cordless Hand Drill Set (32 pcs )
Portable Drip Filter Coffee Machine
“Customer service is the new marketing. It’s what differentiates one business from another.”
Jay Baer, Customer Experience & Marketing Expert and Advisor

ACCOMPLISHMENT
DEPT: CUSTOMER SERVICE|Facebook|Encoding Survey
AGENT: Kelvin Rod Mahilom
No. of Request Received No. of Request Closed Per Average Response
Per Day Day Time

CUSTOMER COMPLAIN:
Customer Name User ID Telephone

Undone Emails/ Ta
Customer Name User ID Telephone

Customer Name User ID Telephone

Elvs Hilario
301372282817740000 9617898688
Johnpaul F. Virgenes 318440850617008000 9396053281
 ess from another.”
ert and Advisor

ACCOMPLISHMENT FORM
|Facebook|Encoding Survey DATE: 8/22/2022
Rod Mahilom SHIFT: Midshift
Customer No. of Phone
Average Handle Time No. of Messages
Satisfation calls
15 2

Concern

Undone Emails/ Task

Email Concern

Email Concern

kevinbreiz0023@gmail.com TOP UP & PURCHASED IN ROB TREASURE

johnvirgenes04@gmail.com Survey response
 Midshift
No. of Phone call
completed
100 Top up
100 Purchase
1 Survey response

B TREASURE