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Directing Directing is getting work done through others. It involves the process of getting the organizations work done.

. It entails explaining what is to be done, to and by whom, at what time, how and why the task should be done The act of giving orders and directions to others to attain quality patient care. The issuance of orders, assignments and instructions that permits the worker what is expected of to achieve organizational goals and objectives. CHARACTERISTICS of GOOD DIRECTIONS: Must be complete. Directions must be clear, concise, consistent and complete. Understandable. Apart from being understandable, the person giving directions must explain the rationale well and make certain that it is understood. Given in logical order. The person giving directions must speak distinctively and slowly. Directions must come across as requests not commands, using specific tone and set of words. She/he should give directions in logical manner and prioritize the tasks directed to be done by importance and time. The words use in the directions indicate their importance. For example the words must shall and will indicate that the directions are mandatory. The word may denotes that action is recommended, while the word should places the directive somewhere between mandatory and recommended action. ELEMENTS of Directing: Delegation of work to be performed Supervision of personnel Staff development Coordination of services Collaboration Communication Utilization of policies and procedures Decision Making

RESPONSIBILITIES in Directing: 1. PROMOTIVE improve system 2. PREVENTIVE anticipate problems and difficulties 3. CORRECTIVE institute measures to correct problem 4. REGULATORY preserve existing assignments

PRINCIPLES in Delegation 1. Select the right person to whom the job is to be delegated 2. Delegate both interesting and uninteresting task 3. Provide subordinates with enough time to learn 4. Delegate gradually 5. Delegate in advance 6. Consult before delegating 7. Avoid gaps and overlaps. Matters That CANNOT Be Delegated 1. Overall responsibility, authority & accountability for satisfactory completion of all activities 2. Authority to sign ones name 3. Evaluating the staff or taking necessary corrective or disciplinary action 4. Responsibility for maintaining morale or the opportunity to say a few words of encouragement to the staff especially the new ones 5. Jobs that are too technical and those that involve trust and confidence

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