School of Distance Education

UNIVERSITY OF CALICUT
School of Distance Education

VI SEMESTER
B Com
2019 Admission Onwards

Core Course - BCM6 B15

HOSPITALITY MANAGEMENT
(Specilization in Travel and Tourism)

Multiple Choice Questions

1. The verse ‘Atithi Devo Bhava’ is taken from which of the following
Upanishads

a.Katha upanishad
b.Mundaka upanishad
c.Kena upanishad
d.Taittiriya upanishad.

2. Accommodation units located near the Highways with Garage facilities are
known as?
a. Cabana hotels
b. Motels
c. Downtown hotels
d. Casino Hotels
3. Which of the hotel chain is owned by Tatas?
a. Oberoi

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b. Taj
c. Sheraton
d. Trident
4. Which of the following is not a revenue generation department in a hotel?
a. Food and Beverage
b. Front office
c. Safety and Security
d. Engineering

5. Types of rooms mostly situated on the highest floors of hotel building are
known as
a. Penthouses
b. Suite rooms
c. Parlour
d. Single room

6. An American meal plan includes

a. All three meals
b. Breakfast only
c. Breakfast and Lunch
d. No meals included

7. Skippers in hotel terminology means

a. Guest who reserves accommodation but fails to check in

b. Guest who is not paying the hotel bills
c. A walk in guest
d. None of these
8. Which of the following section is mainly responsible for luggage handling of
the guests?

a. Security

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b. Banquet

c. Bell desk

d. Accounts
9. Which department is responsible for giving room keys to the guest on his
arrival?

a) Reception

b) Reservation

c) Cashier

d) Travel desk

10. The concept of Capsule hotel was originated in which country?

a. Zambia

b. India

c. Japan

d. Bolivia

11. A guest who does not arrive to take a reservation is called as

a. No Show

b. Skipper

c. Guaranteed reservation

d. Walk in guest

12. A practice in hotels to take more bookings than the total available rooms is
called as

a. Over booking

b. Reservation by mistake

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c. Skimming pricing

d. None of the above

13. House boats of Kerala are example for

a. Rotels

b. Floatels

c. Motels

d.Resorts

14. Which department in hotel is responsible for sending C Form to FRRO ?

a. Housekeeping

b. Human Resource

c. Front Office

d. Security

15. The guest with minimum number of luggage is termed as

a. Scanty Baggage

b. No Luggage

c. Left Luggage

d. Some Luggage

16. A guest staying in a hotel can approach which section of the front office
tobook a flight ticket?

a. Accounts

b. F&B

c. engineering

d. Travel desk

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17. FRRO stands for

a. Foreign Regional Registration Office

b. Foreigners Residing Registration Officer

c. Foreign exchange Region registration Office.

d. None of the above

18. Which fire extinguisher is used for Class C Fire?

a. Water

b. CO2 Fire Extinguisher

c.Ca Cl2 Fire Extinguisher

d. Foam Type Fire Extinguisher

19. A density chart is used in hotels for

a. controlling hotels staff

b. referring the availability of hotel rooms of particular type

c. verifying the usage of hotel linen

d. controlling he hotel facilities

20. Room situated near the swimming pool with facilities for changing is called
as

a. Queen room

b. Double- double room

c. Patio

d. Cabana
21. Double occupancy means

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a. Two people sharing one room

b. a room which is booked twice

c. two guests asked to share one room

d. over booking

22. When was the first hotel in India established?

a. 1903

b. 1803

c. 1947

d. 1957

23. S.O.P. stands for ________________

a. Self Operating Procedure

b. Service Operator Process

c. Standard Operating Procedure

d. All of above

24. Which kind of F & B service includes partial cooking and preparation?

a. On premise

b. Off premise

c. Room service department

d. Bar & lounge

25. Menu planning is done by ___

a. Captain
b. Restaurant manager
c. F and B Manager

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d. General Manager

26. Services are typically produced and consumed simultaneously. This is an

example of the ________characteristic of services.

a. Intangibility
b. Variability
c. Inseparability
d. Heterogeneity

27. Which among the following is not a dry cooking method?

a. Broiling
b. Poaching
c. Baking
d. Roasting

28. A hotel chain is

a. Hotels connected to each other

b. Hotels in difficult centres/parts of the country
c. Part of a group with hotels in different locations
d. Small hotels
29. What is the main feature of a time share establishment?

a. It is a private property
b. Its rooms / resources are shared by guests / tourists according to
specifiedtime schedules.
c. It is a facility of one star grade
d. None of these

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30. Modified American plan includes

a. Two meals of the day + Room rent

b. One meal of the day + Room rent

c. Breakfast + Room rent

d. None of these

31. What is the other name for English Service?

a. Silver Service Style

b. Buffet Service Style
c. Gueridon Service Style
d. Tray Service Style

32. Which state has the maximum number of heritage hotels in India?
a. Rajasthan
b. Uttar Pradesh
c. Maharashtra
d. Karnataka
33. A hotel room with all guest rooms occupied is called
a. Green House
b. Full House
c. Houseful
d. None of these
34. Food or beverages served in guest room is known as

a. Full service

b. Room service

c. Service station

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d. None of these

35. Which of the following menu provides a choice of items?

a. Alacarte

b. Table d’ hote

c. Counter service

d. None of these

36. Total room sales divided by the number of rooms sold represents________

a. Rack Rate

b. Average Daily Rate (ADR)

c. Room Occupancy %

d. All of Above

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37. Guest Cycle - which one is correct sequence in below options?

a. Registration ------ Checked -In ------- Reservation -------- Checked Out

b. Reservation ------ Checked -In ------- Registration -------- Checked Out

c. Reservation ------ Checked Out ------- Registration -------- Checked In

d. Reservation ------ Registration ------- Checked -In -------- Checked Out

38. Who takes care of complaint handling ___________.

a. Travel desk

b. Receptionist

c. GRE

d. Both b &c

39. Which term refers to a dining system where the guests serve themselves?

a. Back bar
b. Banquet
c. Cocktail
d. Buffet
40. To which department does the concierge report?
a. Human resources
b. Front office
c. Security
d. accounting
41.Minimum number of lettable rooms in a five star hotels is
a. 25
b. 100
c. 50
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d. All of the above

42. Which one of the following is not a public area in a hotel?

a. Swimming pool

b. Coffee shop

c. Guest rooms

d. Lobby

43. In hotel terminology “Clear rooms” are those rooms which are

a. Cleaned rooms handed over to the Front Office for sale

b. Rooms received by Housekeeping for cleaning

c. Rooms reserved for hotel staff

d. Rooms meant for the storage of cleaning equipments.

44. Where does a hotel maintain the registration record in

a. Hard -bound Register

b. Loose leaf register
c. Guest registration card
d. All of these.

45. Cash disbursed by the front office on behalf of the guest is called______
a. IOU
b. Cash bank
c. Encashment
d. Paid-out

46. The first five star hotel in India is

a. Taj Mahal Palace hotel - Mumbai
b. Hotel Ashoka - New Delhi

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c. Hotel Oberoi - New Delhi

d. Hotel Chola Sheraon – Chennai

47. What is used as the benchmark quotation of a hotel's room rate?
a. Corporate Rate
b. Restricted Rate
d. Discount Rate
d. Rack Rate
48. Which of the following is included in the Rooms Division?
a. Guest Service
b. Security
c. Housekeeping
d. All of the above
49. Which fruit is the symbol of hospitality?
a. Cherry
b. Mango
c. Pineapple
d. Apple
50. Which organisation in India is awards star ratings to hotels?
a. HRACC
b. FHRAI
c.IHM
d. FICCI
51.The major responsibility of a hospitality manager is ___________________.
a. To ensure that travelers have a pleasant experience.
b. To ensure that travelers have good accommodation.

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c. To ensure that travelers have comfortable food.

d. To ensure that travelers leave the hotel within time.
52.Professionals in this field create and run many aspects of the guest
experience.
a. Hotel Management
b. Hospitality Management
c. Hospital Management
d. Tour Management

53.___________ means any building equipped, used or advertised to the public as

a place where sleeping accommodations are rented to temporary or transient
guests.
a. Hospital
b. Wash Room
c. Hotel
d. None of the above
54.__________ hotels are often noted for their upscale quality and extraordinary
comfort.
a. One-star
b. Three-star
c. Two-star
d. Four-star
55.Small sized hotels have __________ rooms
a. 50
b. 100
c. 500
d. 200
56. ___________ hotels are located near the port of entry like bus stand, railway
station, airport, sea port etc.
a. Chain
b. Transit

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c. Resort
d. Commercial
57. Freeway hotels are located _______________.
a. Near Metro stations
b. On highways
c. In rural villages
d. Besides Hill stations

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58.A group of hotels that are owned or managed by one company is called
_____________.
a. Franchise Hotels
b. Freeway Hotels
c. Referral chain Hotels
d. Chain Hotels
59.Sanatoria hotels provide _____________________.
a. Hotel cater and organize conference.
b. Cater to guests who stays for long duration
c. Cater to the business traveller
d. Health clubs and spa
60. Fully automated hotels which require minimum human contact.
a. Sanatoria
b. Matels
c. Chains
d. Palace
61. Accommodation on wheels is known as ________________.
a. Rotels
b. Motels
c. Chains
d. Hospice
62.Lodging properties are a segment within the ____________ industry
a. Tourism
b. Hospital
c. Hospitality
d. All of the above
63.The ratio of guest rooms sold (including complementary no-charge rooms) to
guest rooms available for sale in a given time period.
a. Hotel Rate
b. Occupancy Rate
a.
b.
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c.
d.
c. Room Rate
d. Rent
64.______________ is the relationship between the guest and the host.
Hospitality
Hotel Management
Franchisee
Tourism Management
65.A ___________ is known for its leisure attraction.
a. Resort
b. Hospital
c. Hotel
d. Hospitality
66.__________ is responsible for shifting of baggage of guests, within and out of
the room.
a. Doorman
b. Bell Captain
c. Bellboy
d. Lobby Manager
67._________________ is responsible for maintaining the guests’ bills and
receiving payments when the guests checkout.
a. Front Office Cashier
b. Front Office Supervisor
c. Receptionist
d. Front Office Manager
68.Guestroom brigade _____________________.
a. Maintains cleanliness of foyer, lobby, front office and other common
areas.
b. Deposits misplaced luggage of guests.
a.
b.
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c.
d.
c. upkeeps and cleans the guestrooms
d. Maintains landscape of the hotel and arranges flowers in rooms and at
various places.
69. ____________________ deposits misplaced luggage of guests.
a. Guestroom brigade
b. Public area brigade
c. Lost and found section
d. Housekeeping management
70.It is the responsibility of this department to maintain cleanliness in the kitchen
and to wash the pots and pans used.
Kitchen Stewarding
Kitchen
Restaurant
Laundry
71._____________ is who actually serve the food.
a. Assistant waiter
b. Waiter
c. Head Waiter
d. Restaurant Manager
72.____________ perform the heavy cleaning activities such as vacuuming,
mopping, sweeping and shifting of furniture.
a. Floor Supervisor
b. Assistant Housekeeper
c. Housemen
d. Gardner
73.____________ the main purpose is to support the gambling operations.
a. Resort Hotels
b. Casino Hotels

a.
b.
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c.
d.
c. All-Suite Hotels
d. Economy Hotels
74.A ____________ hotel is located in the centre of the city or within a short
distance from business centre, shopping areas, theatres, public offices etc.
a. Downtown
b. Sub-urban
c. Airport
d. Resort
75. It is the authorization given by a company to another company or individual to
sell its unique product /services and use its trademark according to the
guidelines given by former, for a specified time, and a specified place.
a. Management Contracts
b. Franchise
c. Chain
d. Referral Groups
76. A hotel owned by a single owner who might use it for some part of the year
and rent it out for the remainder of the year.
Convention hotel
Destination

a.
b.
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c.
d.
Extended stay hotel
Condominium
77. Expand FIT.
a. Free Inclusion Traveller
b. Free Independent Traveller
c. Free Indented Traveller
d. For Independent Traveller
78. FHRAI stands for____________
a. Federation of Hotel and Restaurant Association of India
b. Federation of Hospital and Restaurant Association of India
c. Federation of Hospitality and Restaurant Association of India
d. Federation of Hotel and Restaurant Association of Indonesia
79.It is a type of hotel originated in Japan which provides small and bed-only
cabinets for its guests.
a. Green Hotels
b. Capsule Hotel
c. Ice Hotel
d. Cave Hotels
80._____________ are mainly located in countryside, especially in forests.
a. Green Hotels
b. Capsule Hotel
c. Ice Hotel
d. Tree House
81.In ancient era small hotels in Switzerland were called as___________
a. Huts
b. Hotel
c. Chalets
d. Tree House
82.Taj Mahal palace was built in the year _____________
a. 1903

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b. 1904
c. 1902
d. 1900
83.The primitive lodging house in India were known as_____________
a. Hotels
b. Inns
c. Restaurants
d. Home
84.__________era was referred as golden era of travel.
a. French Revolution
b. Ancient
c. Modern
d. Vedic
85.A houseboat hotel is referred to as a __________.
a. Floatel
b. Boatel.
c. Motel
d. Rotel
86.A _________ room has four separate single beds and can accommodate four
persons together in the same room.
a. Twin
b. Quad
c. King
d. Queen
87.A ___________ comprises two room situated on different floors, which are
connected by an internal staircase.
a. Twin Room
b. Hospitality Room
c. Duplex
d. Sample Room
88.The ___________ is located very close to the main entrance of the hotel.

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a. Front Office Desk

b. Communication Section
c. Security Office
d. Bell desk
89.Shifting of guest luggage from one room to another in absence of guest.
a. Baggage Carrier
b. Shifting
c. Dead Move
d. Inessential
90.Room situated near swimming pool is called_____________
a. Cabana
b. Studio
c. Parlor
d. Adjacent
91.A guest‘s record of charges and payments
a. Meal Plan
b. Folio
c. Tariff
d. Rack Rate
92.Escorting the guest to his room is the duty of _____________.
a. Doorman
b. Bellboy
c. Bell Captain
d. Bell Desk
93.The facility of awakening a guest at the time specified by the guest is known
as__________
a. First Call
b. Wakeup Call
c. Door Bell
d. Sleep Call
94.Complaints related to nonfunctioning of equipment in guestroom is
called_________
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a. Attitudinal Complaints
b. Service-related Complaints
c. Unusual Complaints
d. Mechanical Complaints
95.A _________ audits the hotel accounts daily at a time when the business is
slow.
a. Audit Controller
b. Night Auditor
c. Auditor
d. Consolidator
96.The ratio of the number of rooms sold by total number of saleable room is
called ____________
a. Rack rate
b. Occupancy Ratio
c. Seasonal Rate
d. None of these
97.The full form of Rev Par is___________.
a. Revenue Per available room
b. Revenue period
c. Revenue per accessible room
d. Revenue point average ratio
98.No show means _________________________________.
a. The guest does not want to show their identity proof.
b. The reserved rooms that were booked for the guest but the expected
guests did not arrive to occupy the reserved rooms on the expected date
of arrival.
c. There are no rooms vacant
d. The guests have vacated the rooms
99.Hubbart formula for computing room rent was developed by ________.
a. Nikon Hubbart
b. Rony Hubbart
c. Roy Hubbart

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d. Rex Hubbart
100. This is the rate charged for children above five years and below age of 12
years, who are accompanying their parents. The hotels provide crib bed in the
room for infants.
a. Complimentary Rate
b. Crib Rate
c. Introductory Rate
d. Package Rate
ANSWER KEY

1.d, 2.b, 3.b, 4.d, 5.a, 6.a, 7.b, 8.c, 9.a, 10.c, 11.a, 12.a, 13.b, 14.c, 15.a, 16.d, 17.b,
18.b, 19.b, 20.d, 21.a, 22.a, 23.c, 24.b, 25.c, 26.c, 27.b, 28.c, 29.b, 30.a, 31.a, 32.c,
33.c, 34.b, 35.a, 36.b, 37.d, 38.b, 39.d, 40.b, 41.a, 42.a, 43.b, 44.d, 45.d, 46.a, 47.d,
48.d, 49.c, 50.a, 51. a, 52. b, 53. c, 54. d, 55. b, 56. b, 57. b, 58. d, 59. d, 60. b, 61.
a, 62. a, 63. b, 64. a, 65. a, 66. c, 67. a, 68. c, 69. c, 70. a, 71. b, 72. c, 73. b, 74. a,
75. b, 76. d, 77. b, 78. a, 79. b, 80. d, 81. c, 82. a, 83. b, 84. a, 85. b, 86. b, 87. c,
88. d, 89. c, 90.a, 91.b, 92. b, 93. b, 94. d, 95. b,96. b, 97. a, 98.b, 99. c, 100. b.
Prepared by:
Smt. Afeefa Cholasseri,
Guest Faculty,
Department of Commerce & International Business,
Central University of Kerala, Kasargod.

Verified for 2019 syllabus:

Afsheena P,
Asst. Professor,
SDE, University of Calicut.

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