Windows

Refresh Guide
We know how important it is for you to have a device that operates at peak
performance. For a better experience, we’ve introduced a remote solution that
enables a self-service rebuild to the latest version of Windows that provides new
features and performance improvements.

What do I need to do?

• Download and read this guide to understand the process. Keep a copy of the guide on a device that you can access during
the rebuild, in case you need to refer to it.
• Launch the shortcut manually from the start menu or when you see the Windows Refresh Pop-Up, click the ’Start Windows
Refresh’ button to start the process.
• Wait for the download to complete.
• Complete the Windows Refresh process, which rebuilds your device.
• If possible, we suggest you do this at home at the end of the working day or over a weekend for the least amount of work
interruption.

To ensure your device will build:

• The device must be connected to the internet and the process must start and finish on the same network. Do not start/stop
and move the device between office/home networks or the refresh will fail.
• The device must be connected to a Power Supply

Please note, the build time can vary depending on your bandwidth speed, PC performance and the number of user assigned
applications, but may take 4 hours or longer. You can leave your device whilst it is building and don’t worry if it locks during the
build process, you can simply unlock it using your Unilever credentials.
Windows Refresh Guide: Initiating the process

BEFORE YOU GET STARTED

Please note:
• Ensure that your data is in OneDrive and that it has fully synced your data to the cloud. Lookout for the cloud icon at the bottom right of your system. If your
data is not synced, you will see a red cross next to the cloud. Click on the icon to see the issues on why a particular file is not synced and take relevant actions.
Please be aware that the contents of Temp folder, Downloads folder and other folders not within the OneDrive folder will not be restored.
• Verify that MFA is correctly configured with at least two authentication methods via https://mypassword.unilever.com
• We will automatically transfer your data, most settings and install your assigned applications as part of the Windows Refresh process. However, any manually
installed or non-assigned applications will need to be requested via UNA and you may need to reset some settings, i.e. default search engine, paired Bluetooth
devices, display configurations, etc.
• Ensure that you have connected your device to a power supply and have an internet connection. If you are a laptop user unplug from monitors, external
keyboards, docking stations, etc. and complete the refresh with only the power cord (and network cable if used) plugged in.
• If you use Chrome, then export your Bookmarks. Back up any Data Connections you have in Excel. Take a screen shot of any synced SharePoint folders.
• Multiple reboots are a normal part of the rebuild process.
• If the rebuild fails for any reason, press and hold the Power Button for 30 seconds to shut down the system. Once this is done, turn the device back on and the
rebuild will continue.

1 Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible, the Pop-Up will launch automatically.
• Click ‘Start Windows Refresh’ to initiate the process.
• If you select ‘Postpone Windows Refresh’, a shortcut will be created on your
desktop to run again at a convenient time.

Hint: Review the guides stored on the SharePoint page that is accessible via the
Pop-Up to learn how store your files to OneDrive.
Windows Refresh Guide: Initiating the process

2 The software required

3 Once the download
to complete the has completed the
refresh will then Setup will run. Select
download. preferred installation
language, time,
currency format and
keyboard preference.
Then click ‘Next’.

4 5
Run the shortcut manually from the start menu to launch theOnce this has
Windows
completed,
Refresh
you may
Pop-Up or if your PC is eligible it will launch automatically.
The Windows• Click ‘Start Windows Refresh’ to initiate the process. be greeted with a
• If you select ‘Postpone Windows Refresh’, you will receive
Installation process message
the same whilst your
Pop-Up
device loads
will then start. every day for the next 10 days. You must complete the Windows stating
Refresh
within the 10 days. ‘Just a Moment’.
Hint: Review the guides stored on the SharePoint page that isItaccessible
will then reboot.
via the
Pop-Up to learn how store your files to OneDrive.
Windows Refresh Guide: Completing the process

6 7
Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible it will launch automatically.
• Click ‘Start Windows Refresh’ to initiate the process.
The PC will then
• If you select ‘Postpone Windows Refresh’, you will receiveSelect
reboot and continue your Pop-Up
the same region and
click ‘Yes’
the installation every day for the next 10 days. You must complete the Windows to continue.
Refresh
process. within the 10 days.
Hint: Review the guides stored on the SharePoint page that is accessible via the
Pop-Up to learn how store your files to OneDrive.

8 9 Add a second
keyboard if needed.
Select your keyboard
layout and click ‘Yes’ Click ‘Skip’ if this step
to continue. is not applicable.
Windows Refresh Guide: Completing the process

10 Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible it will launch automatically.
• is Click
If your device ‘Start Windows
connecting Refresh’
to the internet via to initiate
Wi-Fi, youthe
willprocess.
be presented with a list of
• If you select ‘Postpone Windows Refresh’,
available Wi-Fi networks. Select your required network and connectyou will receive the same
using your usualPop-Up
network connectioneverycredentials.
day for the Please
next 10note
days. Youif must
that complete
you are the Windows
on a Unilever Refresh
site, it won’t be
within
possible to connect the 10 days.
to Unilever Wi-Fi at this point, you will however be able to connect to
Hint: Review the guides stored on the SharePoint page that is accessible via the
Agile Wi-Fi. Tick the box to connect automatically.
Pop-Up to learn how store your files to OneDrive.

11 The device will perform some background checks to confirm that it is registered to Unilever.
Once completed successfully, you will see a message saying ‘Let’s set things up for you work
or school’.

Enter your Unilever UPN (User Principal Name) i.e. firstname.surname@unilever.com (not
@benjerry.com, @seventhgeneration.com, etc) and then your password.

Click ‘Next’ to continue.

Windows Refresh Guide: Completing the process

12 Run the shortcut manually from the start menu to launch the Windows Refresh
You will then be prompted to authenticate via Multi Factor Authentication (MFA). MFA
Pop-Up or if your PC is eligible it will launch automatically.
adds an extra layer of security to the log-in procedure. It verifies your identity via a phone
• Click ‘Start Windows Refresh’ to initiate the process.
call, text message or a mobile app notification to complete the verification. If you don’t
• If you select ‘Postpone Windows Refresh’, you will receive the same Pop-Up
have MFA currently configured, it will guide you to set this up.
every day for the next 10 days. You must complete the Windows Refresh
within the 10 days.
Hint: Review the guides stored on the SharePoint page that is accessible via the
Pop-Up to learn how store your files to OneDrive.

13 The ‘Setting up for work or school’ screen is then displayed as applications and policies are
applied to your device. This may take some time to complete. You can click on ‘Show Details’
to view the progress.

If any of the steps are updated to say ‘Failed’ you will be given the option to ‘Try Again’,
‘Reset Your Device’ or to ‘Continue Anyway’. If this happens, click ‘Continue Anyway’.
Windows Refresh Guide: Completing the process

14 Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible it will launch automatically.
• Click
Once the device ‘Start
setup Windows
completes, Refresh’
you are abletotoinitiate
logon.the process.
Press ctrl-alt-del and enter your
• If you select ‘Postpone Windows Refresh’, you
username (firstname.surname) and password. If you are a new joiner, will receive
yourthe
linesame Pop-Up
manager
will have these every
detailsday
forfor the next 10 days. You must complete the Windows Refresh
you.
within the 10 days.
Hint: Review the guides stored on the SharePoint page that is accessible via the
Pop-Up to learn how store your files to OneDrive.

15 The ‘Account Setup’ then runs, this may take some time to complete. You can click on ‘Show
Details’ to view the progress.

If any of the steps Fail you will be given the option to ‘Continue Anyway’, ‘Try Again’ or ‘Reset
Your Device’. If this happens, click ‘Continue Anyway’.
Windows Refresh Guide: Completing the process

16 Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible it will launch automatically.
• now
The build is Click ‘Start Windows
complete, and you Refresh’
may log to initiate the use
on to and process.
your device.
• If you select ‘Postpone Windows Refresh’, you will receive the same Pop-Up
everysync
OneDrive will now day for theuser
your nextdata
10 days.
andYou must complete
Outlook the Windows
will download Refresh
your email data.
within the 10 days.
Currently, this doesn’t include your email signature, you’ll need to recreate this,
which you Hint: Review
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by copying andstored on from
pasting the SharePoint
a previous page thatAll
email. is accessible
assigned via the
Pop-Up
applications shouldto now
learnbe
how store your
installed. files to OneDrive.
Additional applications can be requested via
UNA.

After 1 hour, you should restart your device to ensure that it will continue to work at
peak performance.

The ‘Account Setup’ then runs, this may take some time to complete. You can click on ‘Show
Details’ to view the progress.

If any of the steps are updated to say ‘Failed’ you will be given the option to ‘Try Again’,
‘Reset Your Device’ or to ‘Continue Anyway’.

Click ‘Continue Anyway’.

Windows Refresh Guide: Completing the process

17 Run the shortcut manually from the start menu to launch the Windows Refresh
Pop-Up or if your PC is eligible it will launch automatically.
• Click ‘StartToWindows
finalise the build process,
Refresh’ to initiate you
theshould
process.complete some checks.
• If you select
The‘Postpone
name of your deviceRefresh’,
Windows is a good first
you indicator
will receive of
theif same
the build was
Pop-Up
every day successful.
for the next 10 days. You must complete the Windows Refresh
within the 10 days.
In the
Hint: Review the search
guides box on
stored on the
the SharePoint
left-hand sidepageof that
yourisscreen, typevia
accessible in the
‘About
Pop-Up to learn your PC’
how store yourand click
files ’Open’ to open the application.
to OneDrive.

If your device name begins with ‘UNIWIN’, this is a good indication

that the build was successful.

If your device name begins with ‘Desktop’, you will need to contact
The ‘Account Setup’ then the Service
runs, Desk
this may to request
take some timesupport. Type ‘Service
to complete. You canDesk’
click in
onUna or
‘Show
MS Teams and click ‘IT’ to chat to an engineer who will help to
Details’ to view the progress.
resolve your issue. Alternatively, contact the Service Desk and click
‘live chat’:
If any of the steps are updated to sayhttps://unilever.service-now.com/esc
‘Failed’ you will be given the option to ‘Try Again’,
‘Reset Your Device’ or to ‘Continue Anyway’.

Click ‘Continue Anyway’.

Windows Refresh Guide: Completing the process

18 You should also check that you are logged into ZScaler. This is the application that Unilever
uses to ensure that your data is protected on your device.

Using the search box on the left-hand side of your screen, type in ‘ZScaler’ and then click
‘Open’ to open the application. If you have not been automatically logged in as part of the
EasyBuild experience, you will be prompted to enter your Unilever email address and
password to login.

19 Run the shortcut manually from the start menu to launch the Windows Refresh
The build is Pop-Up or if your
now complete. PC applications,
Your is eligible it will launch
data automatically.
and settings will be available, and you can
begin using •yourClick ‘Start
device. WindowsanRefresh’
Rebooting averageto ofinitiate theisprocess.
3-4 times suggested to allow all user data,
applications,• andIf OS
youupdates
select ‘Postpone Windows
to complete. Refresh’,
If something you will missing,
is noticed receive the same an
consider Pop-Up
additional reboot every dayraising
before for thean
next 10 days. You must complete the Windows Refresh
incident.
within the 10 days.
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If any additional Review the guides stored you
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page:
https://unilever.sharepoint.com/sites/EasyBuild
Windows Refresh Guide: Completing the process

Help and Support

In the unlikely event that you experience any issues, please consult the following:

1. Please refer to the “If I experience any errors during the build process, what do I do?” section of
the EasyBuild FAQs on our EasyBuild SharePoint page:
https://unilever.sharepoint.com/sites/EasyBuild

2. If you require any additional support, please contact the Service Desk:
https://unilever.service-now.com/esc

3. If you are unable to access the Service Desk, your line manager can contact the Service Desk on
your behalf.