Quality Compass

Voice of the
Customer
Voice of the Process
Organization Problem Statement
Strategy (5W2H) Voice of the “Front
Line”
Yes
Just Do It?
(JDI)
No Daily Team
Huddles
SIPOC High Level
Map

Decide on Method Change Readiness

Project Charter
or Approach Assessment
• Value Stream Map Stakeholder
• DMAIC project Assessment
• Kaizen event Project Plan
Risk/Constraint
Assessment
Go/No Go Decision
5S/6S
Business Case &
Local Approval Communication
Schedule & Planning & Execution
Prelaunch Planning
Go/No Go Decision
Project/Event
Launch (Meeting)

Value Stream
Mapping DMAIC
Method?

Kaizen

No Current
Current State 5S/6S? Define
Situation
Yes

Sort Root Cause

Future State Measure
Analysis
Set in Order
Identify & select
Action Plan Shine Analyze
solutions
Standardize
JDI: Get it
Implement Implement
done! Improve
Improvements Sustain Solutions

Verify &
Sustain/Control

©2017 RPM‐Academy
 Quality Compass

Voice of The Process

(Data)

Measurement
System Analysis

Descriptive Statistics

Normality Test

Graphical Analysis

Y=f(x) Risk Analysis

Control Capability
(Analyze Variation) (Hidden Factory)

• Control charts • Continuous data • Hypothesis tests • Failure Mode &

• Run Charts • Discrete data • Regression Effects Analysis

©2017 RPM‐Academy